SUMMARY:

• Solutions focused, detail - oriented and meticulous engineering professional offering 10+ years of successful career in engineering-manufacturing arena with major in-roads into Retail & Pharma industry handling tablet presses, retail POS, pharma packaging, merchandizing, electronic weighing machinery and sustainable products
• Diligent Product Manager with exceptional design, market research, project management skills-delivering projects from initiation to execution within stringent deadlines, limitations and securing huge profit margins for the organization
• Amiable Customer Experience Manager with superior ability to handle customers and multiple stakeholders, handling escalations and generating revenue through strategic upselling of services; hands-on experience working with vendors, CMO (Contract Manufacturing Organizations), third-parties and end-users
• Effective communicator with excellent communication and presentation skills, leveraging technical, business and financial acumen to interact with clients and senior executives
• Skilled Subject Matter Expert with hands-on knowledge developing content, technical manuals, engineering documentation/ISO, designing user-interfaces
• Technology Expertise: SAP (MM, QM, WH), Salesforce, MS SharePoint, RACI Matrix, ERP Systems, Databases, MS Visio/Projects, MS Office, Adobe Photoshop

TECHNICAL SKILLS:

Technology: SAP (MM, WH, QM), SALESFORCE

Office Application: MS Office - Word/Excel/PowerPoint, MS Visio, SharePoint

Design: Word Press, HTML, Adobe Photoshop

WORK EXPERIENCE:

Product Manager

Confidential

Responsibilities:

• Responsible for Product Vision-Roadmap-Market Research-Positioning-Sourcing-Design-Development-Packaging-Launch-Phaseout
• Working with major North American retailers (Mass/Drug/Grocery/Home Improvement) including Walmart, Costco, Weston Group, THD, Target, CTC, Kroger etc. for developing programs, merchandizing solutions, online listings, e-commerce platforms and pricing strategies
• Handling new product development through market analysis, sales & customer feedback, validating specifications, pricing strategies, simulating future performance metrics
• Formulated, developed, and apprised the product roadmap which defines product enhancements for short- and long-term based on business opportunities and market research
• Drafted new product goals and steered the company portfolio into new avenues and categories through intense research, exploring multiple options by constantly monitoring new technologies and products
• Advised senior management of the potential applications to business with data to support claims with zero research investments
• Identified opportunities, developed strategies, defined plans to grow existing product lines through acquisitions/collaborations, researched factors affecting performances and effectively communicated targets within internal and external stakeholders
• Prepared product goals, lead launch programs and clearly communicated roadmap along with detailed plans and budget to leadership and partners on an ongoing basis
• Conceptualized and introduced new line of LED products, multi-purpose tools and industry equipment
• Acted as an SME preparing ammo for sales teams and brokers for market penetration and customer demos
• Scrutinizing product specs with respect to development costing versus market potential & predictable revenue
• Developed and deployed key market initiatives and strategies for product lines with sales & supply chain
• Championed product enhancement projects by constantly updating to market competition and periodic tracking with internal and external stakeholders
• Devised new techniques for market launch including social media campaigns, digital marketing and e-com
• Preparing product launch presentations, outlining specs, RFQs, profitability’s, demonstrations, marketing content, market release, improvement reports, CAPA initiatives etc.
• Discussions with design, procurement, supply chain, sales and finance teams for requirement analysis/budgeting to identify projects and opportunities for orders in-hand and expected orders
• Developed concise and meaningful decks for internal and external audiences, including and material and decks for key customer accounts
• Designed strategic presentations, brochures, flyers, web-content, product concepts and ideas
• Attended trade-shows, conferences, customer meets on behalf of company in Canada and USA

Program Manager-

Confidential

Responsibilities:

• Responsible for CRM and parts management for major aerospace clients in Canada, USA and Mexico
• Prioritized projects handled order tracking & fulfillment, client escalations & supplier management
• Coordinated with multiple stakeholders daily for fulfilling customer requirements within stringent deadlines, regulations and manufacturing norms
• Maintained client satisfaction levels through compulsory review of complaints & escalations with client-facing teams by revisiting issues for better service delivery
• Analyzing potential partner relationships for the product components and developed business model for increased revenue
• Liasoned between sales, client services, supply chain, production and methods teams to support order fulfillment adhering to technical parameters and guidelines
• Collaborated with methods and production teams to create strategies by which technology to be adapted for fulfillment and leveraging opportunities

Product Manager

Confidential

Responsibilities:

• Responsible for NPD Projects, Marketing, Business Intelligence, Value Engineering, Continuous Improvement
• Handled end-to-end product development according to the PLM Framework for vision inspection and track & trace systems for pharmaceutical packaging
• Gathering customer requirements and implementing technology solutions in a cost-effective way
• Identifying the scope and prospects of existing and developmental product lines by reviewing product specifications and requirements & appraising new product ideas
• Experience handling suppliers for equipment including SSDs, Labelling systems, CMOS/CCD Cameras, CIJ/TTO printers, conveyor systems etc.
• Documenting BRD-Business Requirement Document according to URS from Sales teams along with market research outcomes and learning’s from Projects
• Communicating the right URS/BRD to Engineering, R&D, Software Development and Electronics team to ensure the right product is in the making
• Handling the product development process from conceptual designs to execution until Beta validation
• Formulating aspects of research and development proposals such as objective of project, costs, equipment and allocating software & mechanical resources and tracking the entire operational budget until delivery
• Analyzing product market share, working with sales teams and determining pricing through extensive research
• Ensuring the products confirm to market specific guidelines and developing solutions through study on country specific regulatory norms
• Capturing Voice of customer through periodic interactions with client-facing teams and tracking challenges encountered right from point of inception to successful deployment
• Assessed market competition by comparing company’s products with competitive product line-ups
• Re-engineered machine BOM with the assistance of Design-Engineering and segregated into individual assemblies streamlining machine BOMs; channelized existing EC Requests and eliminated excess EC’s
• Coordination with Design team to ensure brand consistency throughout the product range
• Discussions with design, project and finance teams for requirement analysis to identify projects and opportunities for orders in-hand and expected orders
• Analyzed technical constraints, field issues, operational challenges periodically and ensured inclusion in re-engineering projects
• Tracked & Compiled data for Tableting BU for sales targets, forecasts, production timelines, plant inventory & stock levels, customer service status, R&D update, continuous improvement projects
• Subject Matter Expertise for Tablet compression machines and developed unparalleled support system for customers and service teams
• Travelled extensively for understanding user reviews and inputs for product enhancement and design improvement including HMI screen modification and User Interface design
• Periodic walkthroughs with mechanical hardware team for ergonomic designs tailored for best end-user experience
• Carried out continuous research for best-in-class technologies within the market competition and developed cost efficient systems
• ed by CEO-ACG PAM for product enhancement through value engineering thereby creating huge profits and reduced customer hassles

Product Engineer

Confidential

Responsibilities:

• Handled retail scales, analytical micro-balances and Point-Of-Sale machines for the Indian market
• Administering the engineering and product development activities and ensuring product performance
• Involved in inspection, installation, commissioning for comprehensive retail machines
• Periodic interaction with clients to obtain, assess and address information on client needs, expectations and levels of satisfaction
• Overseeing the client experience and ensuring that the clients receive a high level of customer service
• Streamlined the operations by on-time RCA and immediate CAPA (Corrective & Preventive Action) of issues