SUMMARY:

• 7 year’s industry experience as Business system Analyst with good understanding of Business Requirement gathering, Business Process flow, Business Process Modeling and Business Analysis.
• Excellent documentation skills including writing Business Requirements Documents (BRD) and Functional Requirement Document (FRD) as well as designing business models and process flows based on UML methodology using Context, Use Case, Sequence, Data Flow Diagrams and Activity diagrams in MS Visio.
• Familiar with Agile software development methodology and Waterfall software development process.
• Conducted JAD/RAD sessions and elicited customer requirements by organizing interviews with internal/external stakeholders and subject matter experts (SMEs)
• Experience in Use Case/User Story development, writing and executing test scenarios for quality assurance purposes, facilitating and conducting UAT as well as users on new system functionality.
• Expertise in Ecommerce and POS
• Analyzed the existing reports of the reporting system in the database. Checked the consistency of the data after ETL process using SQL queries.
• Experience in effective project management techniques and creating project plan, project budget, tracking project milestones and resource allocation for senior management reporting.
• Involved in presenting monthly and weekly project status to the projects Owner, Sponsor and Functional leads from other impacted areas.
• Comprehensive knowledge of the testing lifecycle within web, client server & Mainframe environment.
• Used Unified Modeling Language (UML) tools like MS - Visio and Rational Rose to create use case diagram, flowcharts, activity diagrams, sequence diagram, state chart diagram, process flow and Data flow diagram.
• Created Requirements Traceability Matrix (RTM) to keep the stakeholders informed of the progress of the project.
• Extensive experience documenting User manuals, User Guides, materials, FAQ’s, service level agreements (SLA's) and Standard operating procedures (SOP)
• In Depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing Test plans and Test Cases.
• Experience in conducting User Acceptance Testing (UAT), SWOT Analysis, Cost Benefit and ROI Analysis.

TECHNICAL SKILLS:

Methodology: UML, Waterfall, Six Sigma, Agile, RAD

Tools and applications: MS Viso, MS Office, MS Project, GIT, Excel, JIRA, Jenkins

Project Management: Microsoft project, Microsoft Office

Language: SQL, JAVA, .NET

Data Base: Oracle, SQL, MS Access, SQL Server 2008

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst

Responsibilities:

• Worked with Business to understand the detailed requirements to process web and store orders. Captured order processing pre-requisites and business rules for system setup.
• Created Functional, Non-Functional, integration and system specification documents.
• Conducted POC of order flow and captured gaps and details about business process.
• Extensively used MA-DOM for processing Ship to home, Ship from store, in - store pick up, Ship to store and Special Store orders.
• Configured and modified MA functionalities like sourcing rules, Work flows, allocation templates, DO create templates, inbound and outbound feeds.
• Tested End to end order flow using Manhattan associates - Distributed order management application and fulfilled orders using manager workstation and ipod devices.
• Created integration process to update master data like item and store (facilities) to update the status and inventory.
• Worked on Manhattan modifications, discussed requirements, reviewed and approved the functional specification of the change.
• Experience in leading testing and identify gaps in the process or design. Extensively used JIRA board to manage Requirements/ user stories and track defect.
• Conducted UAT sessions with Business to test and verify the functionality.
• Experience in Release management by implementing Manhattan Associates- Distributed order management and configuring systems for Allocation and Order fulfillment.
• Worked on Transitioning existing system to new order management application
• Extensively used PL/SQL queries to analyze data and reporting for any issues or gaps.

Environment: Java, MS Project, Visio, SharePoint, MS Access, Clarity, HTML5, CSS3, QTest,JavaScript, DHTML, XML, JSON, ALM, JIRA Confluence, Sybase,SQL

Confidential

Sr.Business Analyst

Responsibilities:

• Analyzed operating procedures and policies on an ongoing basis and recommended and implemented improvement plans where appropriate.
• Analyzedbusiness requirementsand segregated them into high level and low level Use Cases.
• Understood core processes of the departments to provide input onre-engineeringor streamlining opportunities.
• Prepared Technical design document, test plan and strategy document. Reviewed TDD with Business owners and modified changes according to changes.
• Documenting requirements (BRD), JAD Sessions, analyzing, viewing the solution on an end to end perspective with implication in related functional and nonfunctional areas.
• Convey concepts to developers, Testers and evaluate them by reviewing it with Business Users, SME’s before testing.
• Create Test plans and performs testing (UAT) take corrective actions; ensure sufficient and adequate testing before delivery.
• Coordinate with team and SME in Data Migration projects- to ensure the data’s are transferred complete and if new system is per the Business User’s requirements.
• Checking any issues that have been raised during migration and coordinating with development team to develop fix and helping in complete file transfer.
• Studying existing System towards various applications and formulate user requirements to automate some workflow, simplify the transaction process system and customizing per the new system requirements.
• Logged all defects while performing testing based on severity of mutual loss. Provided success ratio of completing positive scenarios of mutual calculations. Maintain CADE matrix and Daily execution matrix of test scenarios.
• Prepared weekly, monthly and yearly growth and loss test cases.
• Maintained test result of each unit cycle and submit TER at end of day and managed unit level test cases as well as built level test cases including other phase of product like annuities,

Environment: .Net, SOAP UI, UNIX, J2EE, Java script, COBOL, JDA, Hp Quality center, Windows, Microsoft office.

Confidential

Business Analyst

Responsibilities:

• Coordinated with all project team members to ensure project needs are clearly understood and supported.
• Assisted the Project Manager with creating detailed project plans, created weekly status reports for senior management.
• Conducted JAD sessions with the cross functional teams. Developed business and functional requirement documents, sign off and approvals.
• Actively conducted daily Scrum meetings to prioritize and track the Sprint backlog items
• Worked with the development team to prepare completed Product Demo for Sprint Review meetings
• Developed moderate complex (e.g. multiple departments/systems) business requirements on large projects and flow specifications with limited management direction.
• Identified the impacts the HIPPA 5010 & ICD 10 project had on enrollment Claims, FEP (Medicare and Medicaid program).
• Tested claims adjudication and group and enrollment in Amisys for New Medicare advantage members.
• Tested HIPAA Gateway Application Interface for all inbound and outbound messages.Provided subject matter expert (SME) advice related to electronic transactions and other corporate systems in the prioritization of workload or issue research.
• Facilitated and created new operational procedures and processes resulting from advancing technologies or capabilities.
• Lead mediumsize projects; acted as UAT Coordinatorincluding test strategy and plan development
• Ensured that Service Level Agreements between department and operational or technical areas are met
• Acted as lead business analystfor large or complex projects with minimal guidance from lead or manager and Mentored all level of analysts
• Provided effective project management assistance by Developing project plan, tracking project timelines using M.S. Project & preparing weekly project status report.
• Conducted monthly project presentation using M.S. PowerPoint.
• Monitored and reported on Project KPI and Project success factors post implementation

Environment: HP Quality Center, QTP 8.2,9.0, Oracle, Visual Basic, MS-Office, Windows XP/2000/NT, Chrome, Quick book, EDI, HIPPA, .Net, TSD, SQL,CMMI, Six Sigma, ETL

Confidential

Business Analyst

Responsibilities:

• Worked in Finance (Banking Software Product) and provide solutions to Clients on Payment Processing (Discover Network, PULSE, and Diner’s Club Intl.) and Assets (Loans) for Data Migration.
• Participate in Client discussion with Business SME’s, understood their requirements and articulate the same, define, document and providing solutions.
• Documenting requirements (BRD), JAD Sessions, analyzing, viewing the solution on an end to end perspective with implication in related functional and nonfunctional areas.
• Convey concepts to developers, Testers and evaluate them by reviewing it with Business Users, SME’s before testing.
• Create Test plans and performs testing (UAT) take corrective actions; ensure sufficient and adequate testing before delivery.
• Manage Project deadline per schedule through periodic discussions, status calls with development, testing team and with Business User, SME’s.
• Writing Business Use cases for Projects handled and documenting changes in work flow sequences by interacting with domain experts( SME’s) and transferring key inputs/ideas to development team.
• Coordinate with team and SME in Data Migration projects- to ensure the data’s are transferred complete and if new system is per the Business User’s requirements.
• Checking any issues that have been raised during migration and coordinating with development team to develop fix and helping in complete file transfer.
• Studying existing System towards various applications and formulate user requirements to automate some workflow, simplify the transaction process system and customizing per the new system requirements.

Environment: MS Visio, MS Office Suite (Word, PowerPoint, Access, Excel), Spend Analyzer (card management system), FINACLE, MS SQL Server, Oracle, UNIX