SUMMARY

• Over 6 of experience as a Business Analyst in Finance, HealthCare, Technology Solutions and Infrastructure domain.
• Very strong in the Software Development Life Cycle (SDLC) including Requirements, Design, development, Testing & Implementation (Agile, Waterfall and Rup).
• Excellent skills in Business Analysis, Data Analysis, Requirement Analysis, Business Modeling and Use Case Development using UML methodology.
• Strong understanding of Software Testing Techniques especially those performed or supervised by BA including Black Box testing, Regression testing, Ad hoc testing.
• Proficient in using UML for Business Process Modeling, Use Cases, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, Collaboration Diagrams, Class Diagrams, Prototypes and documenting them using Microsoft Visio.
• Experienced in analysis of as - is business process and to-be design processes (Gap analysis).
• Participated with QA team in different phases of testing such as System testing, Functional testing, Regression testing and Integration testing for Quality Analysis.
• Excellent interpersonal skills in listening, mentoring, coaching, negotiation, mediation, influencing, conflict resolution and strong communication, written and presentation skills.
• Strong focus on teamwork and achieving team goals, result oriented, quick learner.
• Excellent Communication and Interpersonal Skills.
• Proficient with Quality Control Tools.
• Expertise in Maintaining, Supporting and troubleshooting applications.
• Ability to document with user stories, story points, process flows, and Create and Verify Acceptance Criteria.
• Experience in Healthcare Claims Data, reference files for claims data.
• Good Understanding of Testing Metrics and Process. E.g.: Regression Testing.
• Strong Excel Skills and be able to generate reports from Excel using Pivot Charts, Conditional formatting, tables, formulas, functions.
• Able to create VB macros.
• Strong power point presentation skills.
• Experienced in the planning and forecasting of projects and documenting and gathering business, functional or technical requirements for software projects.

TECHNICAL SKILLS

Designing Tools: MS Visio, Data flow diagram, UML

Documents management Tools: Rational Requisite Pro, MS SharePoint, and MS Project.

Database: SQL Server, Oracle 11g/10g, Access, and My SQL

Testing Tools: Quality Center, Test Manager and HP ALM

Programming Language: Visual Basic, VB Script, SQL, PL/SQL and Java Script.

Operating System: Windows 2000/2007 NT, UNIX and Win XP.

Networking: HTML, XML, HTTP, FTP and FTP

Industry: Banking, HealthCare, Technology Solutions, Infrastructure.

PROFESSIONAL EXPERIENCE

Confidential, Pasadena, CA

Business Analyst

Responsibilities:

• Conducting workflow, process diagram and gap analysis to derive requirements for existing systems enhancements.
• Decomposing high-level business and user requirements into prioritized functional requirements, specified in an appropriate level of detail suitable for both business and development team
• Performing Daily validation of Business data reports by querying databases and rerun of missing business events before the close of Business day.
• Identifying UI requirements, involved on creating Wireframes, process flow, Prototypes and UI specification.
• Oversee and manage project development from beginning to the end.
• Determine project scope and deliverables in accordance with the user supplied requirements while keeping in mind the senior management business strategies
• Preparation of Business Requirement Document (BRD's) on various new and enhancement projects
• Worked extensively with SMEs in understanding and documenting their requirements pertaining to the Home lending processes.
• Worked with all levels of clients. Elicit user requirements by conducting Brain storming sessions, JAD sessions, and one on one process requirement gathering process.
• Conduct conference calls, demos, presentations with clients, developers, testers and Bas from PM and BA level.
• Assisted with user testing of systems, developed and maintained quality procedures and ensured that appropriate documentation was in place Conducted User Acceptance Testing (UAT) and verified performance, reliability and fault tolerance issues for the application and the reports developed.
• Provided production support where in answered user queries in regards to the new application and reports.
• Conducted System Integration Testing (SIT), User Acceptance Testing (UAT) and developed the test plan, test conditions and test cases.
• Break down barriers to maintain progress on initiatives.
• Preparing functional documentation such as use cases, functional design documentation, flow diagrams, and traceability matrices.

Environment: MS Office, MS Project, UML, SDLC, Visio, Windows XP, Excel, SQL, Share Point 2010,SQL Server 2008, VB, Pivot Tables.

Confidential, Morrisville, NC

Business Systems Analyst

Responsibilities:

• Designed and developed Process Flow Diagram, Use Cases, Activity Diagrams, Sequence Diagrams and extensively used MS Visio.
• Interfaced with different business unit groups, end users and subject matter experts & conducted JAD sessions to gather requirements, prepare and update Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Gathered and documented Business Requirements, created Functional specifications and translated them into Software Requirement Specifications.
• Performed claim validations and Pend/Denied claims analysis for the Health plans Medicaid programs.
• Created Business Information Rules Matrix for Claims regression automation capturing various products and capabilities for the Medicare-D business.
• Wrote SQL queries to extract claims and eligible member level information from databases
• Prepared iteration planning by selecting appropriate user stories and leading story review.
• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.
• Performed GAP analysis of business rules, system process flows, user administration, and requirements.
• Business process re-engineering experience in Zebra Repair Center Move Project.
• Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Developed test cases, assisted Quality Assurance activities, with system integration testing and user acceptance testing (UAT), developing and maintaining quality procedures and ensuring that appropriate documentation is in place.
• Identified and documented business rules and created detailed Use Casesand Test cases.
• Involved in Data Analysis & Mapping to track all data elements used in the application from the user interface through different interfaces to the target databases in which they are stored.
• Conducted Gathered requirements and build RTM and Use Case and Test Case doc and TTM.
• Conducted JAD session at client place.
• Actively involved in Testing.
• Created Reports using all the Business Objects functions like Drill Down, Prompts, and Dimensional and Measure variables to show accurate Results.
• Managed Requirement Scoping, documenting and analyzing high priority requirement for implementation; creating BRD, functional Requirement documentation and use case documents.

Environment: UML, MS Project, MS-Project, MS Visio, Windows XP, SharePoint. SQL Server 2008, VB, Pivot Tables, HP ALM.

Confidential, Richmond, VA

Business Analyst

Responsibilities:

• Conducted user interviews at both in-house and client locations, gathering and analyzing requirements
• Worked actively writing Business Requirements, User Stories or Use Cases
• Managed and prioritize deliverables.
• Break down barriers to maintain progress on initiatives.
• Meeting facilitation and presentation.
• Created process flow diagrams and/or business rules management.
• Gathered requirements in an agile environment.
• Extensively used Agile Methodology in the process of the project management based on SDLC.
• Helped in testing metrics and process, excel, pivot charts, tables, formulas, VB macros, java, PowerPoint.
• Gathered and documented Business Requirements, created Functional specifications and translated them into Software Requirement Specifications.
• Conducted Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Developed test cases and assisted Quality Assurance activities, with system integration testing and user acceptance testing (UAT), developing and maintaining quality procedures and ensuring that appropriate documentation is in place.
• Designed and Developed front-end UI using HTML5.
• Identified and documented business rules and created detailed Use Cases.
• Reviewed, Analyzed and evaluated, business system and user needs.
• Prepared business justification documents such as business requirement definition document.
• Facilitated meetings.
• Prepared functional documentation such as use cases, functional design documentation, flow diagrams, and traceability matrices.

Environment: Version one, SharePoint, UML, MS Project, and MS-Project, MS Visio, Windows XP.

Confidential

Business Analyst

Responsibilities:

• Acted as a liaison between the developers and management staff and was instrumental in resolving conflicts between the management and technical teams.
• Gathered requirement for User Interface.
• Conducted meetings/interviews and JAD sessions with stakeholders to collect business requirements. This information along with the vision document was used to transform business requirements into System Requirement Specifications.
• Responsible for analyzing and translating business requirements for the development of business rules.
• Actively involved in gathering and preparation of technical and business documentation for the application in design, which could serve as future reference to the programmers and system developers.
• Conducted workflow, process diagram and gap analysis to derive requirements for existing systems enhancements.
• Decomposed high-level business and user requirements into prioritized functional requirements, specified in an appropriate level of detail suitable for both business and development team.
• Performed Daily validation of Business data reports by querying databases and rerun of missing business events before the close of Business day.
• Modified the existing mapping template to a more clear and easy to understand template.
• Identified UI requirements, involved on creating Wireframes, process flow, Prototypes and UI specification.
• Developed SQL queries.
• Created Reports using all the Business Objects functions like Drill Down, Prompts, and Dimensional and Measure variables to show accurate Results.
• Involved in various different testing rollouts such as Regression, Rolling Regression, and UAT.
• Raised tickets/issues with respective teams in the event of production failures and get in touch the respective teams to get the issues fixed as earliest as possible.

Environment: MS Office, MS Project, UML, RUP, Visio, Windows XP, Excel, PL/SQL, Crystal reports 2011, Share Point 2010,SQL Server 2008, VB, Pivot Tables.