SUMMARY:

• Accomplished Business analyst offering 8 yrs of experience, including nearly 5 years of experience in Agile with a from Scrum Alliance Board as CERTIFIED SCRUM MASTER(CSM) rendering service in reputed Financial, investment firms and Health Care Insurance firms. MBA degree (INDIA) with major in International Business and a Bachelor’s degree in Biotechnology (INDIA). Precisely equipped with Broad business acumen, blended with technology and management /leadership capabilities. Skilled in translating abstract ideas into comprehensible assumptions.
• I am a professional who has extensive experience of analyzing current and potential business processes to identify clear opportunities for improvement, more than able to not only meet but exceed your expectations in developing best practices. As a proven Business Analyst can not only help to unlock a company’s full potential, but can also provide leadership to fellow team members. Right now i am positively looking for a suitable position with a company were competent staff are rewarded with competitive pay, support and opportunities to excel. Qualifications include:
• Project design and scope
• Requirement gathering and Analysis(BRD,FRD,RFP,SOW)
• Strategic and Tactical Planning
• User Acceptance and Testing, Test cases
• Establishing Priorities and Schedules
• MS Visio, Microsoft Office Project, Balsamiq, IRise, Wireframe Prototyping
• Dynamic team building and Leadership
• Agile/Scrum,Waterfall,RUP,Hybrid Models
• Process and Performance Improvement
• UML, Usecases, Gap and Fit analysis, SWOT analysis, User stories.
• Risk and Conflict Management
• JAD,Screening, Workshops, Brainstorming sessions
• Management and Project reporting
• Plan View, ALM( Project Reporting Tools)
• Identifying areas for business improvement.
• Developing maps and flowcharts of current and future business processes.
• Reporting on the likely impact of process modifications.
• Flagging up potential problems at an early stage.
• Developing a clear understanding of existing business functions and processes.
• Preparing PowerPoint presentations and Excel spreadsheets for business meetings.
• Using any information gathered to write up detailed reports and draw conclusions.
• Experienced in gathering business requirements, experience in performing and developing Business, Functional, Gap & Technical analysis.
• Conduct Joint application design (JAD) sessions and interviews, written correspondence, reports, implementation requirements, project status reports, oral presentations and email, to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
• Perform complex data analysis, determine business needs, and devise effective strategies.
• Knowledge of data modeling and mapping; and design using UML, Rational Rose, and Visio.
• Extensively worked in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML), Use Cases, Class, Sequence diagrams and Prototypes.
• Part of the organizational change management to ensure knowledge transfer amongst the stakeholders flows unperturbed.
• Exceptional problem solving and sound decision making capabilities.
• Familiar with all phases of Software Development Life Cycle (SDLC) methodology (such as requirement, analysis, design, data modeling, business process modeling, implementation and deployment).
• Conducted successful projects with the help of teams to achieve deadlines timely and proficiently.
• Assisted in writing test cases, test scenarios, test plans, test strategies, UAT, QAT. Created Requirements Traceability Matrix to keep the stakeholders informed of the progress of the project.
• Ability to do gap analysis, blue prints, defined business requirements, analyzed alternatives for Dynamics AX.
• Ability to generate functional test Scenarios and business test Cases from the business and functional requirements, and prototype applications. Coordinated with the senior staff in defining the project scope and developing complete business planning activities.
• Extensive experience in gathering Business/Functional user requirements, creating Use Cases as per user requirements, developing/designing diagrams such as Activity, Class, and or Sequence diagrams, and in addition to creating Business Requirements Document (BRD).
• Analyzed more complex CCAR issues and provided recommendations to ensure compliance and risk reduction.
• Implemented PROSCI methodology to integrate best practices as a part of OCM in order to achieve organizational efficiency.
• Created Mock - up forms in MS word for better visualization and understanding of the software solution.
• Extensive experience in creating As-Is and To-Be process models, conducting Gap Analysis to understand areas of improvement and analyzing the risks involved through SWOT, Value Stream Mapping, Feasibility Analysis and Impact Analysis.
• Proficient increating flow charts, data flow diagrams, structure charts, use case diagrams, sequence diagrams, entity relationship diagrams, activity diagrams, process flow diagrams, wireframe prototypes, requirement traceability metrics andbusiness process models.
• Detail-Oriented Energetic Team Player, Motivated With Multi-Tasking Capabilities, Problem Solver, And Hands-On Leader With Exceptional Presentation And Client/Customer Relation Skills.
• Experienced in creatingWireframes / UI Designusing MS Visio, Irise.
• Experience with building dashboards for analytics - Performance Point Services and collaborative team sites (using Microsoft SharePoint Server 2010).
• Experience in Functional testing, Integration testing, System testing, Regression testing, and UAT (User Acceptance testing) and Performance testing.
• Strong working experience of MS Visio, MS Projects and MS Office tools.

TECHNICAL SKILLS:

Operating Systems: Microsoft Windows 8/7/XP, Unix, Linux (Ubuntu), Windows Server 2003

SDLC Methodologies: Agile/SCRUM, Waterfall, and Prototyping

Databases and Tools: SQL Server 2005/2008, My SQL, Distributed DB, PeopleSoft, Oracle 9i/10/11g, MS Access, PL/SQL, TOAD

Wireframing tools: Irise, Balsamiq

Quality Management: HP Quality Center, QTP, JIRA, HP ALM, Test Director

Project Management: Microsoft Project Professional

Version Control: Rational Clear Case, Rational Rose, Rational Requisite Pro

Others: MS Office Suite (Word, Excel, PowerPoint, Visio)

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst/Project manager

Responsibilities:

• Current project is a client facing role, where more time is spent being a liaison between the business and the IT team.
• Created Wireframes and mockups using Irise and the same was presented to the users and played a critical role in achieving the Sign off.
• Interfaced between the Director of IT and the Commissioners of HRA in brainstorming various ideas in rolling out the projects and also delivering user friendly solutions.
• Constantly Monitoring the junior business analyst to pace them up to deal with production related issues and User support.
• Documented the BRDs, artifacts such as use cases and workflows and drafting the work flows and jointly working with the systems Architect to arrive at the Entity relationship diagrams.
• JIRA was rolled out in the current project and Agile framework is practiced.
• As a business analyst, in agile framework, started documenting the Issues in JIRA and worked on Confluence to document the artifacts associated to the issues in JIRA.
• Part of the UAT team and worked with the QA team to analyze the system and track bugs before the rollout of the Project.
• Worked in the PMO office to ensure that the transition from waterfall to Agile was smooth, by following the Hybrid method in achieving the deliverables.
• As A certified scrum master, my experience was greatly utilized in understanding the framework and shared my insights on how to make people work effortlessly in the Agile framework.
• Provided insights on templates for documenting in JIRA.
• Worked on MS projects to track the status of the project and also assisted the Director at the program level/portfolio level in understanding the Budget ascertainment.

Environment: Agile/SCRUM, SQL Server 2016, HP Quality Center, Test Director, JIRA, UAT, UML, IRise, MS Office, MS Project, QTP, MS Visio.

Confidential

Sr. Business Analyst

Responsibilities:

• Handled different projects simultaneously and worked hand in hand with the infrastructure team. Part of END OF LIFE REPLACEMENT(EOL) of ATM WIC cards in over 46 locations throughout US, my responsibilities include but not limited to coordinating with the application suite managers in making sure that the project doesn't interfere with the production environment.
• Data mapping the applications with the respective IP addresses to see and confirm that the rollout doesn't interfere with critical applications and if it does making sure that the respective ASM is informed about the same.
• Part of the Managed Print project where i was playing a crucial role in updating information onto the share point site and conducting meeting with the executives and coordinating with the vendor(LEXMARK) in making sure that every department is aware of the the upcoming rollout of the printing solution.
• Worked hand in hand with the USER EXPERIENCE MANAGER in delivering and sending out effective and comprehensive updates to people impacted by the project.
• Active role in project MELTDOWN /SPECTRE where we tracked down every application running in the secured Citizens environment and made sure we had patches available or if the patches were not available the steps needed to curtail the access to the secured network were documented and maintained in the share point site.
• Proficient with Application Lifecycle management (ALM) and also in handling Plan view in documenting and also status reporting for the respective projects.

Environment: Agile/SCRUM, SQL Server 2012, MY SQL, TFS, HP Quality Center, Test Director, JIRA, UAT, UML, MS Office, MS Project, QTP, MS Visio.

Confidential, New York City, NY

Sr. Business Analyst

Responsibilities:

• Performed Gap analysis design new process flow, documented the business process, various business scenarios and activities of the business from the conceptual to procedural level.
• Followed the SCRUM Project Management Agile Methodology for the entire SDLC.Created full life-cycle documentation from product requirements in the developmental stage to functional specifications.
• Played key role in knowledge transfer as a part of organizational change management team to optimize the benefits and enable AS-IS to be processed smoothly to TO-BE state thereby enabling team efficiency. Experience in PMO where held Responsible for tracking and monitoring progress of project office as well as coordinate delivery dates, Perform responsibilities like maintaining existing departmental and the policies and procedures of project office.
• Extensively interviewed traders and front office support to understand the trade booking of equity derivative in Fidessa and TOMS (Bloomberg). Documented and analyzed Converts, Structured products and Listed options trade booking model.Familiar with ACBS migration and also knowledge of Capital market.
• Conducted interviews with traders, Front office support and front office technology to understand the trading of equity derivative products (SECURITIES) and capturing the impacts on the future state. Managed multiple Projects for Share Point 2010 Intranet/Extranet Project Implementations and Gathered requirements for Share Point and other Software Application Projects.
• Worked as Business Analyst for Asset Servicing division Involved in driving the SWIFT Standard implementation affecting business operations for Cash Management Payment Services, Settlement Reconciliation and Corporate Actions.
• Assisted in managing dialogue with business managers Ops and FO IT team and also in creating KPI for Droit Application.
• Worked alongside team in developing a web-to-lead functionality which directs leads to Sales force CRM .Identified the challenges and opportunities within the organization to deliver dynamic CRM software solutions and thereby managing multiple projects from initial request through estimation, approval, requirements, build, rollout and .
• Conducted comprehensive analysis on results from an internal assessment of the effectiveness of the firm-wide CRM system; prepared several presentations for leader debriefs.
• Created Requirements Design Documents (RDD) and Functional Requirement Documents (FRD).
• Created overview document for data conversion, data mapping documents, detailed instructions, specification documents, pre-requisites, sample files, loader formats and business test cases.
• Working with clients to better understand their needs and present solutions using structured SDLC approach and also working with the developers to make sure that the design, implementation and recovery using the OBIEE platform was carried out effectively.
• Designed use cases, OBIEE reports and ad hoc tools.
• Developed strategies with Quality Assurance group to implement Test Cases in Test manager for User Acceptance Testing.
• Identified UI requirements, createdWireframes,PrototypesandUI specificationusingAxure.
• Produced and managed documentation on release activities to support problem resolution. Performed basic UAT with the different customers and different business modules.
• Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain the essential business elements and detailed definitions.
• Conducted regulatory checks such as AML, KYC and DPA to make sure all works were compliant with GDPR policy.
• Worked closely with AML business units to determine business requirements on Actimize AML solutions, perform gap analysis on existing systems, and prioritize issues.
• Worked on Strategic tool AXIOM that is used for to support Month end Regulatory Compliance reporting, which supports all Compliance reports Pillar I, Pillar 3 to implement the standard templates as required by FINMA Regulatory Authority and SNB Reports. The tool provides seamless drill-down to the exposures level details with flexible Report Position Adjustments RPA framework.
• Work with the broader IT security, risk and compliance organization (ITSRC) to interpret policies and standards, ensuring policies and standards are properly followed by new and existing IAM solutions.
• Worked closely with team on BPMs (Business Process Models) using IBM Web Sphere Business Modeler showing business process flows using the Swim lane concept.
• Analyzed and documented the detailed business process using IBM Web Sphere business process modeler.
• Responsible for ensuring the successful implementation of SAP HR/Benefits/Payroll enhancements for a global workforce.
• Worked hand in hand with the testing team to validate and expedite in reaching the deliverables deadline of new products from development to production which was achieved on Duck Creek technology
• Handled insurance related projects pertaining to billing by developing and gathering requirements which were developed on Duck Creek platform.
• Monitor the flow of data through EDI applications to ensure all operational systems are functioning properly when needed.
• Participates on the Workshop for Process Improvement, documentation of detailed process and identifying the root cause analysis.
• Suggested web security using encryption and authentication technologies for reporting and compliance filing procedures.
• Worked on the functional documentation to support OLTP processes and Data Warehouse data model processes.
• Captured requirements based on Basel II internal ratings based approach (IRB). Allowing certain extent on estimation of credit risk.
• Enhancing supporting documentation (policies, frameworks, standards, methodologies, and modeling documents) to demonstrate compliance with the Basel II Accord.
• During my association with the client implemented PROSCI best practices for effective optimization of workforce and greatly contributed to organizational change management.
• Application of PROSCI Greatly contributed in effective execution of projects with deadlines.
• Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements.
• Organized project tasks, managed team workflow and project scheduling using Team Foundation Server (TFS).
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
• Worked on IDM on the platform Sail point and Created and managed project templates, use case templates, requirement types and tractability matrix in Requisite Pro.
• Organized project tasks, managed team workflow and project scheduling using Team Foundation Server.
• Created and assigned the new Global Groups to the existing RBAC primary job roles across applications in scope.
• Authored progress and completion reports which were then submitted to project management on a weekly basis in MS project.
• Analyzed the test results from QA teams using Performance Studio Analysis to create various scenarios.
• Collaborated with Quality Assurance Analyst in Automated and Manual Black box testing.

Environment: Agile/SCRUM, SQL Server 2012, MY SQL,OBIEE 10 g, TFS,HP Quality Center, Test Director, JIRA, UAT, UML, TOAD, MS Office, MS Project, SSRS, OLAP, QTP, MS Visio.

Confidential, Chicago, IL

Sr.Business Analyst

Responsibilities:

• Interviewed SMEs and Stakeholders to get a better understanding of client business processes and gather business requirements.
• Created use case scenarios and documented work flow and business process using MS Visio.
• Gathered and documented business requirements for existing and future business systems.
• Analyzed and tested various Common Eligibility Outbound Interface Process and other Inbound/ Outbound Facets interfaces.
• Supported the identification of business processes and data flow that relates to personal data and review privacy consent strategy and develop proposals for adaptations in scope for GDPR.
• Communicated effectively with the stakeholders in terms of proving efficiency of the managements IT credibility and collected feedback to ensure that the management is aware of the current trends in terms of updates. Analyzed current MMIS and EDI claims and documented the requirements to implement new MMIS automated system.
• Interpreted and applied business analysis skills to document Identity and Access Management (IAM) requirements to support globally dispersed businesses, personnel and customers.
• Worked with IAM leads and business IT managers to understand business requirements, enterprise IT standards and other considerations that influence how IAM solutions and services should perform and operate.
• Familiar with HEDIS in tracking the data related to services in terms of effectiveness.
• Analyzed trading partner specifications and created EDI mapping guidelines.
• Excellent knowledge of HIPAA (Health Insurance Portability and Accountability Act) transaction codes such as 270/271 (inquire/response health care benefits), 276/277 (claim status), 470 (benefit codes), 835 (payment or remittance advice), 837 (health care claim) and 834 (benefit enrollment).
• Well versed with HIPAA, Facets, claim adjustments, claim processing from point of entry to finalizing, claim review, identifying claims processing problems, their source and providing corresponding solutions.
• Worked with the management for improving and giving new ideas for designing future processes of the HIPPA transactions dealing out with EDI 271, 276 and 270, 470, 835, 837, 834, HIPAA 4010, 5010, claim adjustments, claim processing from point of entry to finalizing, claim review, identifying claims processing problems, their source and providing alternative solutions using best practice model and principles and also well versed with ICD10, Facets.
• Conducted security and control reviews and maintained Kronos WFC applications and also supported and enhanced processes for all existing Kronos application.
• Configured security and organizational hierarchy for sales for sales force implementation
• Played major role in identifying PeopleSoft queries for re-creation within Workday for continued support of legacy processes. Worked along with developers in gaining familiarity with PeopleSoft HCM test strategy in conjunction with HR, Benefit and Payroll Teams.
• Ability to function between PeopleSoft and Workday, query development, and validation.
• As part of HR self-service focus when implementing Workday, identified an opportunity to utilize custom dashboard and queries that would reduce the amount of time spent on spreadsheet manipulation for the HR Ops team.
• Using PeopleSoft HRMS 8.9/9.0 helped in designing the notification and work flow document to keep track of which notification gets pushed to the respective action.
• Worked on the interface with PeopleSoft ELM on career program attributes with PS Succession planning as one of the capabilities/competencies associated with person profile.
• Responsible for Data Manipulation and Data Validation using SQL queries in a MS SQL Server.
• Reviewed EDI companion guides for all payers to ensure compliance, edit integrity and maintain up-to- date list of payer contacts.
• Written test cases, test scenarios, and prepared test data to conduct the manual testing of EDIFiles and the mainframe screens.
• Involved in creation and execution of manual test cases in HP quality center and automatedtest Cases in QTP and analyzed the Test Results.
• Tested the application manually by executing Test Cases in Quality Centre prior to AutomationAnd Involved in automated testing.
• Performed functional testing with the development team as well as User Acceptance TestingAnd Regression Testing of the application using Quality center and JIRA for prioritizing defects and assigned it to the developer to fix the bugs.

Environment: Agile/SCRUM, SQL Server 2012, PeopleSoft HRMS 8.9/9.0 (HR, Base Benefit, Manager and Employee self service, Profile Management, succession planning and career management), ELM (Enterprise Learning Management), MY SQL, PL/SQL, Oracle 10g, JIRA, HP Quality Center, QTP, UAT, UML, MS Office, MS Project, MS Visio.

Confidential

Business Analyst

Responsibilities:

• Illustrated requirement analysis along with the creation of Use Case Scenarios. Modeling of the business and application using Rational Unified Processing (RUP) and Unified Modeling Language (UML).
• Documented (via RACIs & Visio process flows) & standardized HR functions (including payroll, talent acquisition, talent development, total rewards/compensation) for communication to
• Involved with every aspect of the implementation of ADP Global View for US Payroll to include facilitating workshops, requirements gathering from all stakeholders, documentation,, testing, processes definition and change management.
• Communications liaison between business managers of assigned CRM applications and software engineering team, ensuring alignment of technology solutions to business strategy and facilitating project execution.
• Trained a staff of ecommerce support associates to handle customer service calls from the website.
• Provided insights about the enterprise e-commerce systems and new implementations.
• Familiar with PLM and process engineering projects with some working knowledge depending on the strategic goals.
• Created Process Work Flows, Functional Specifications, and responsible for preparing Software Requirement Specifications (SRS), Functional Specification Document (FSD).
• Responsible for defining the scope of the project, gathering business requirements, doing gap analysis and documenting them textually or within models.
• Supported IT unit creating functional specification documents for the design, development and implementation of strategic projects.
• Working with Service Delivery, Assurance Managers and Operations Team Leads to gather requirements about the new data needed in Production for next release. Status tracking with testing teams and generating reports about the stability of the new data that would be made available.
• Played an active role in inventory management blueprinting phase which included gathering and mapping business requirements related to sales and distribution (SD) and materials management (MM) functions applying SAP best business practices.
• Implementing Realization phase included writing detailed functional specifications including Customized reporting related to Inventory/material management SAP interfaces to external Warehouse Management Systems (WMS) applications including Manhattan WM and Writing test scripts for integration and user acceptance testing.
• Supported User Acceptance Testing (UAT) and collaborated with the QA team to develop test plans, test scenarios, test cases and test data to be used in testing, based on business requirements, technical specifications and/or product knowledge.

Environment: SQL Server 2008, Windows 8, UAT, Rational Clear Case, Requisite Pro, Rational Requisite Pro, Rational Rose, MS Office Suite (Word, Excel, PowerPoint), MS Visio