PROFESSIONAL SUMMARY:

• Sr. Business Analyst with over 7 years of experience in Banking, Retail, Healthcare and Insurance domains.
• Hands - on expertise in all phases of Software Development Life Cycle (SDLC) using Waterfall, Iterative, Agile/Scrum, RUP, and other internal SDLCs and technology delivery frameworks.
• Excellent skills in Business Analysis, Data Analysis, Requirement Analysis, Business Modeling and Use Case development using UML Methodology.
• Highly proficient in creating Use Cases, Sequence Diagrams, Collaboration Diagrams, Activity Diagrams, Class Diagrams, etc.
• Created Data Flow Diagrams and Entity Relationship (ER) Diagrams using MS Visio.
• Extensive experience in gathering Business and Functional Requirements (BRD & FRD); developing Use Cases; conducting GAP Analysis, Impact Analysis and SWOT Analysis.
• Proficiency in modeling businesses processes and preparing manuals & knowledge transfer manuals.
• Worked extensively on Business Requirements Elicitation, Process Modeling, Risk Analysis and development of Functional Specifications.
• Participated in Joint Application Development (JAD) sessions, interviews, brainstorming sessions and Joint Requirement Planning sessions (JRP) with end-user, clients, stakeholders, development group and Subject Matter Experts (SME).
• Expertise in defining and documenting Business Process Flows and AS-IS and TO-BE processes.
• Created technical documentations such as Requirements Documents, Design Document, Test Plans, User Acceptance Test Plans (UAT).
• Experience in Agile/Scrum methodology, having participated in Sprint Planning, Backlog Grooming, User Story Estimation, User Story Prioritization, Daily Scrum, Sprint Review, and Retrospective Events.
• Assisted with internal and external communication, improved transparency, and radiated information with prioritization and resolution of software defects.
• Assisted team to remove impediments by having an understanding the control and release processes.
• Worked on writing basic SQL queries and reporting services like SSRS.
• Highly motivated, organized and detail oriented with excellent interpersonal, communication and presentation skills.
• Ability to think quantitatively with problem solving approach and prioritize requirements.

TECHNICAL SKILLS:

• Agile/Scrum, Waterfall, RUP, UML, HIPAA, MS Word, MS Excel, MS PowerPoint
• MS Project, MS Visio, MS Outlook, MS SharePoint, MS SQL, Quality Center, Oracle
• Caliber RM, HP Quality Center, XML, JAVA/J2EE, Oracle 8i, HTML, TOAD, Autosys
• Rational Requisite Pro, Rational Clear Case, SQL Server, JIRA, Tableau

WORK EXPERIENCE:

Sr. Business/Data Analyst

Confidential, Dallas, TX

Responsibilities:

• Assisted Project Manager in managing project progress, estimating delivery schedule and supporting implementation and application using MS Project.
• Developed test plans with QA team and helped to develop test scenarios according to different report needs for system testing and performance testing.
• Reviewed test cases, maintained the Requirement Traceability Matrix (RTM) to ensure appropriate documentation is in place.
• Derived functional specifications using UML models including Use Case Diagram, Activity Diagram and Sequence Diagram, and collaborated with software architects and developers to ensure that the applications conform to the requirements.
• Prepared data mapping documents to support ETL process and involved in building data models to construct staging warehouse for reporting purposes.
• Maintained Traceability Matrix for the current business processes and proposed changes.
• Coordinated with Project Manager to define project scope, major features, risks, developed project time lines and did business process management.
• Conducted client and sales support, and overall support of trade flow to vendor and in-house systems.
• Analyzed and researched on the paper documents about investing reports requirements.
• Examined Order Management System (OMS) to ensure compliances with upgrade requirements, and generated documents for the workflow of exiting system and desired system that involve Cash Analysis, Portfolio Analysis, Order Initiation, Order Execution, Trade Clearing, and Booking, and performed GAP Analysis.
• Conducted UAT, documented and reported user feedbacks to management team, and Created user manuals included the explanation of different reports and how to execute.

Business Systems Analyst

Confidential, St. Louis, MO

Responsibilities:

• Converted Business Requirements to the Functional Specification from UML. Managed changes with the help of Requirement Traceability Matrix and Impact Analysis.
• Performed GAP Analysis between the "AS-IS" model of the legacy system and "TO-BE" model to identify the project gaps.
• Finalized the content management system to be used for the website and the application with the help of JAD sessions.
• Created Use Cases, Activity Diagrams and Sequence Diagrams thus defining the Data Process Model and Business Process Model.
• Worked to simultaneously create an easy shipment method for retail locations fulfilling orders to send orders out to consumers.
• Prepared Business Requirement Document (BRD) and Functional Requirement Document (FRD) by gathering requirements through detailed discussions with Business Users and Subject Matter Experts.
• Provided support to retail employees and managers by troubleshooting computer and program issues for the Epicor Point of Sale System software.
• Reengineered system that would enable splitting online orders by geographic locations and sending them through an automated system to multiple retail locations, basing upon the location split by regional proximity to fulfill orders to be shipped out to customers.
• Developed Test Cases and Test Scripts with System Integration Testing and User Acceptance Testing (UAT) to assist with Quality Assurance (QA) activities.

Business Analyst

Confidential

Responsibilities:

• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Prepared Business Requirements Document (BRD), Systems Requirements Specification (SRS), High-Level Design Documents (HLDD), and Traceability Mapping/Matrix with the assistance from the business group and the IT team members.
• Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and creation of technical design (UI screen) using MS Visio.
• Designed and development of Test Cases based on Functional Requirements for Institutional and Professional Claims for EDI and HIPAA Transactions 837/835, 834, 276/277, 270/271 testing.
• Conducted complex documentation and user needs analysis. Interfaced with team and staff to develop HL7 integration.
• Created Business Requirement Document (BRD) and Functional Requirement Document (FRD).
• Created Use Cases, Use Case Diagram, Activity Diagram and other Flow Charts to define the business process.
• Facilitated Joint Application Development (JAD) sessions with end user, expert team, business intelligence team, SME's, QA team, Walk Through and Signoff with stakeholders as required.
• Assisted JAD sessions to identify the business flows and determine whether any existing or proposed systems were impacted by the EDI X12 Transaction, Code Set and Identifier Aspects of HIPAA.
• Developed the strategy for developing and implementing new EDI (HL7 and X12) interfaces and converting historical clinical and data.
• Conducted GAP analysis, and gathered User Requirements by Interviews, user meeting, JAD session, and Requirement Elicitation sessions.

Business Systems Analyst

Confidential

Responsibilities:

• Involved in all phases of Software development life cycle (SDLC) in Waterfall, Agile/Scrum framework.
• Worked with Business Owners to gather information needed for business application integration with SailPoint.
• Analyzed and documented information requirements and corresponding impact on business processes.
• Analyzed existing PIM system, business processes and created strategic vision and roadmap for STIBO's PDM system.
• Worked as a Guidewire Business Analyst for the Advance Project in the Personal Lines Policy Center.
• Analyzed and troubleshooted on an advanced level the performance of SAN-backed VMware ESX infrastructure to determine proper allocation of resources to a multi-department user population with widely varying needs.
• Managed the end-to-end implementation of the JDEdwards ERP (Finance, Distribution & sales order modules) for Amneal's latest acquisition.
• Played a major role in entire SDLC process right from working with Business to get Requirements to Analysis, Design, Testing, Implementation and loading of data warehouse.
• Worked on the Duck Creek Billing which turns a back-office function into a customer-centric solution.
• Investigated, reviewed and resolved AML related and economic sanction related alerts.
• Interacted with different lines of business, the firm's legal department, and senior AML management to initiate and support process improvement activity.
• Managed partner accounts, contracts and processes in SFDC.

Business Analyst

Confidential

Responsibilities:

• Prepared Business Document to provide the scope of work, process flow, project statistics and roles and responsibilities.
• Reviewed initial project scope and provided inputs regarding project timelines, various milestones and workflow management.
• Produced professional quality project artifacts including but not limited to business requirement documents, requirement plans, models (e.g. data, event, context and process), traceability matrices, use cases, issue logs and other documents as needed.
• Developed and managed all the work plans, acted as the key client contact, handled all kinds of scheduling, ran all status meetings and compiled various reports.
• Defined business processes, identified gaps, evaluated requirements and change requests, managed scope and transferred knowledge.
• Coordinated with stakeholders, Subject Matter Experts (SMEs), Project Managers (PM) and other team members and facilitated Joint Application Design (JAD) sessions, Brainstorming sessions, Surveys and Questionnaires.
• Assisted in writing and prioritizing User Stories along with the Product Owner as per the Business and Technical needs.
• Developed practice standards to assist customers and internal resources with service delivery, communications, and KPI (Key Performance Indicators) & SLA (Service Level Agreement) reporting to stabilize steady state services.
• Supported clients with different professional backgrounds, interact withbusiness, technical and management professionals for production critical issue, translate issues into the specific technical problem.
• Provided support during system testing, User Acceptance Testing and production implementation for enhancement releases.
• Prepared weekly status reports and task trackers for weekly management meeting to update the management on project deliverables, progression and timelines.
• Managed Scrum Artifacts from product backlog, user stories, tasks and retrospective action items.
• Ensured success of sprints via analytic tools and Scrum including daily stand-ups, backlog grooming, sprint planning, sprint reviews/customer demonstration, retrospectives and release planning.

: Master of Business Administration