SUMMARY:

• Experienced Risk Management and RMIS professional with global work force experience. Concentration in property and casualty insurance/reinsurance/claims analytics, implementation and data integration, serving in numerous capacities with Catlin, Confidential (International reinsurance specialty P&C), Crawford & Company divisions (third party P&C claims administrator) and
• RJR Nabisco Risk Management Department (Fortune 500 consumer products). Strategically focused and experienced product owner, account manager and project manager responsible for client satisfaction, service delivery and compliance. Experience using and supporting multiple insurance related software systems and database warehouses.

TECHNICAL SKILLS:

SOFTWARE: Microsoft Office Suite (Word, Excel, Access, Visio, Project and PowerPoint, TFS), Lotus Notes, Outlook, Crystal 8.0 Reporting, PLSQL and Oracle, Business Objects, Impromptu, SAP OLAP database, SalesForce, Jira.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Senior Systems Consultant

Responsibilities:

• Responsible for day to day front line property and casualty client system support activities such as:, answering general questions about client s solution, troubleshooting system issues and assisting with technical questions/issues. Perform and manage ongoing account work, maintain client issues lists and responsible for coordinating the right resources to assist with delivering day to day support
• Understand client s business, collaborate within the organization to craft solutions and represent client needs in project delivery. Provide consulting services,, systems validation, acceptance testing and general guidance to clients and project staff during projects (i.e. requirements gathering, implementations, upgrades, expanded work, etc.) and ongoing service.

Confidential, Atlanta, GA

Project Coordinator and Analyst

Responsibilities:

• Project experience:
• Participated as Business SME in successful migration of a large scale U.S. Reinsurance underwriting/claims platform and associated database, consolidating financial and operational reporting for multiple global regions.
• As a Project Coordinator in conjunction with Project Manager, coordinated migration of UK Reinsurance data from legacy system to proprietary platform (used in Europe, Bermuda, Asia and Latin America), working with an international/100 person cross functional team. Initiated RAID list and requirements gathering.
• Product Owner experience:
• Prioritized backlog, created user stories & approved IT sprint deliverables (Agile Methodology).
• Attended Agile Product Manager class and enhanced contributions as Product Manager.
• Developed relationships with business/functional areas (domestically and internationally) at all levels to understand internal client needs/requirements and collaborated to establish priorities.
• Business Analyst experience:
• Created & distributed MI Reinsurance Reporting for US, Europe, Bermuda, Asia, Latin America.
• Supported analytics requests from Actuarial, Underwriting, Operations, and Claims areas including requirements gathering, analysis and documentation for 17 US reinsurance offices.
• Automated analytics and educated business stakeholders regarding automation options.
• Provided requirements and monitored output for validation and reconciliation of data through balancing and control processes and tools. Improved quality of data cubes.
• Investigated data anomaly recommended resolution in cooperation with IT.
• Contributed to governance project, focusing on data integrity, quality, cleansing and change control.

Confidential, Atlanta, GA

Finance Billing Team Lead

Responsibilities:

• As Business SME, successfully transitioned legacy client production reporting to new platform, incorporating new distribution application and implementation techniques.
• Created requirements and certified new production reports for loss runs, loss fund activity and several financial templates. These reports were successfully put into production for new proprietary claims handling platform and RMIS client facing reports.
• Assisted in the implementation of new or improved business reporting processes and supporting technology. Served as a knowledge resource on process design and enabling technology. Completed user acceptance on new technology delivered by technology vendor prior to field deployment.
• Reporting Manager and Business Analyst experience:
• Consolidated self - insured state reporting for Broadspire clients, including Washington SIEDRS.
• Coordinated annual benchmarking data submission for Integrated Benefits Institute and Workers Compensation Research Institute.
• Supervised a team of three to five analysts located in multiple geographic areas.
• Identified business unit and client reporting needs for process change and system improvements; identified opportunities for process and technology changes to increase efficiency and service quality in reporting and information flow.
• Contributed to master data project, data governance, integrity (required due to acquisition of businesses and multiple data output formats).
• Senior Project Leader/PM experience Risk Management Information System (9 years):
• Managed insurance/claims software project delivery from conception, through business requirements solicitation, technical design customization, business application testing, documentation and delivery.
• Provided business solutions to enhance clients’ business and reduce risk management costs.
• Product instructor for public classes, customized on-site, and annual user conference.
• Developed and implemented contract terms; developed and negotiated related deliverables..
• Anticipated client satisfaction issues and managed client expectations. Escalated issues as needed. Account service and consulting.
• Data quality, product report creation and customization, and workstation support.