SUMMARY:

• Business Analyst professional worked within pharmaceutical, banking, transportation, public and private sectors and proficient in requirements analysis, adept in elicitation, analysis and documentation using both object and structured oriented analysis techniques. Expert in modeling complex business processes with ability to transfer technical knowledge to diverse stakeholders through effective communication mediums.

TECHNICAL SKILLS:

Sdlc: RUP, Agile, Scrum, Iterative, BPNM, Waterfall, LEAN, PLM, Six Sigma

Testing Tools: Functional Testing, Regression Test, Smoke Testing, System Testing, Integration Testing, Test Director, User Acceptance Testing, Test Director, QTP and HPQC.

MS Office Suites: Outlook, Excel, SharePoint, Visio, Access, Dynamics 365

OPERATING SYSTEM & ENVIROMENT: Windows, Mac OS, UNIX, Linux, SQL, MS Access, IBM DB2, HTML, MyHub, Salesforce, MS Dynamics, 3D BOM CAD, Mosaic, ServiceNow

EXPERIENCE:

Business System Analyst

Confidential

Responsibilities:

• IAM (Identity Access Management): Facilitate workshops to elicit, review and confirm business requirements, executing process re - engineering, business models, business rules and user interface design for the following dashboard:
• Operational: Day to Day Operation for Events; using Tableau to extract data from multiple sources in Real Time
• Solution: Understand Current State of Access Control and initiate System Enhancement to protect and secure data within Confidential, this was performed using process notation by documenting current-state process and flagging issues and risks.
• Salesforce: Implement and test Salesforce.com functionality as well as configuring Salesforce to align with Business Process and execute Logical Rules so that functional specification is aligned to dashboard and generated reports.

Business Analyst

Confidential

Responsibilities:

• Plan and lead Maximo Master data requirement analysis sessions with business users to understand the Source Data structure, this required reviewing related artifacts and access to repositories.
• Applying re-engineering concepts to promote business improvements which is cost effective and ensure service delivery approaches

Business System Analyst

Confidential

Responsibilities:

• Wealth Management Implementation: Document and understand Business Strategy, Business & Operating Model and execute next phase of solution and efficient concept.
• Regulatory Enhancement: Work with both internal and external partners / stakeholders and project staff to generate Business requirements for multiple projects. This includes FRS, RTM, BSD, SRD…etc.
• CRM Upgrade: Liaise with both the business users and IT development teams to ensure business requirements reflects to the system and technical specification. Maintain data quality to measure completeness, accuracy and timeliness of key metrics.
• IAM (Identity Access Management): Scope of this project was based on monitoring User’s accessing 3rd party sites, e.g. Facebook, YouTube, Salesforce…etc. Detailed Requirements were captured to implement this function across CIBC with Senior Stakeholders and drafting Use Cases and process flow. This also includes flagging User’s accessing prohibited sites and notifying their respecting Reporting Managers as well as ensuring documents were not shared on any external sites.

Business System Analyst

Confidential

Responsibilities:

• System Integration: Gathered requirements by soliciting information from the business and created the business requirements and system requirements based on Focus Groups and Workshops. Analyzed business processes to recommend and implement improvement. Integration was based on Cvent (Event Management), Delphi (Saleforce.com, Hospitality Management), Passkey / Opera (Hotel Management), SABA (Learners Program) & MTM (Survey Program)
• System Upgrades: Worked alongside product team (including both the business and technical staff), internal and external stakeholders to understand, gather information and synthesize them into business/functional requirements
• Salesforce: Ensure transition from CRM Dynamics to Salesforce is executed and aligning Business processes to Salesforce. This required detailed workshops and identifying workflows to leverage the functionality. Once requirements were signed off; proceed with configuring the Salesforce attributes to the Requirements and Use Case.

Business Analyst

Confidential

Responsibilities:

• Wells Fargo Bank: Documented business processes & user stories for Retail Banking, e.g., Transactional Accounts, Saving Accounts, Debit Cards, Mortgages & Home equity loans. Engaged with stakeholders to ensure that requirements are specific, measurable, realistic, accurate with associated business benefit

Business Analyst

Confidential

Responsibilities:

• Contract Management Services: Understand the requirement and classify as Maximo configuration or customization requirements
• Interface Government Server: Worked with business and IT to determine impact on technology solutions based on business requirements. Using API and Web Server calls, establish interface with other government servers, to have real-time data, to ensure information is sync.
• Salesforce CRM: Initiating Cloud Implementation for Salesforce Services and responsible for Solution Design & Deployment Planning Setup. Administrated Salesforce integration with other systems and third-party apps. Ensure system adheres to Social Media Compliance and follows Broadcast Regulations.

Business Analyst

Confidential

Responsibilities:

• CRM: Develop detailed requirements documentation for the technical team to build the customized application for the business. This required understanding the Legacy system, document processes and solution requirements to establish smooth and swift approach to manage Customer Relationship Management.
• Social Care: Updating Three Rivers Business process to align with the Maximo system, this was primarily focused on Implementing, Testing and Integrating with the Legacy system.

Senior Business Analyst

Confidential

Responsibilities:

• Roster Planning: Review / Analyze design documentation in the form of Content Definition Documents to ensure the instructional design requirements are correct. Ensure requirements and processes are consistent with Regulations, this required discussion with Union Delegates.
• Asset Management: Identify a desired future state that addresses business problem. Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios and workflow analysis. Maximo was the tool being used to manage assets being utilized at Transport for London.
• : Perform and present updated system and processes to various users, e.g. train drivers, platform clerks, sales assistant. Producing manuals, easy to understand slides and provide scenarios and examples of system functionality.

Senior Business Analyst

Confidential

Responsibilities:

• Mobile App: Performed data analysis on Ticketing & Scheduling Data to ensure data captured correctly. Maintaining ATOC Regulations & streamlining Data Governance to ensure system is utilized coherently.
• ITSO: Ensures ITSO Schemes continue to meet industry security standards for First Great Western, documentation of formalized processes for managing security incidents (incident life-cycle, categorization, priorities, etc.)
• Asset: Updating Maximo system and integrating with legacy system, this required gathering requirements, configuring the system to meet Business Rules and ensuring Test cycle was successfully.
• Smart Ticketing: Align Smart Ticketing with Finance systems and mapping with Transactional Data; developing business processes to support improved ways of working across multi-departmental teams with competing priorities.
• : Providing to both bus and train drivers, operating on various shifts; this included on-site visit in different locations across the United Kingdom and providing an enhanced tool which complies with health, safety and operation policies and procedures.

Business Analyst

Confidential

Responsibilities:

• Data Migration: Analyze BOM-CAD Alignment with 3D BOM CAD Design Studio on Vehicles within a Product Lifecycle Management (PLM); prepare project justification and Business Requirements Specifications for change projects using ARIS Governance. Facilitate client workshops in order to capture functional and non-functional requirements.
• London Olympics 2012: Design new IT solutions by analyzing requirements; constructing business process workflow charts and diagrams. Improve systems and processes by studying current practices; designing modifications and recommendations for improvements
• National Grid: Perform data-management for customers, design Tableau dashboards, run SQL queries, test for data-integrity, administer AWS, support statistical modeling projects. Collaborate with engineering team to ensure high quality on-time delivery to customers
• Severn Trent Water: Analysis of current processes to develop work flow optimization and vendor efficiency improvements. Ensure data management and reporting tools meet the needs of the users and effectively support the goals of the organization
• Balfour Beatty (Railway): Collaborate with project team offshore to deliver the mobile solution customized to customer needs. Document Business Requirements and update future state process to align with workflow.