IT Business Analyst Resume Profile NC - Hire IT People

Experienced IT Professional

Skills

Business Analyst, CBAP Certified
Project Manger
Program Administrator
Systems Administrator
Call Center Analyst
End User Support
Strong written and verbal communications skills

Computer Skills

MS Office Word, Excel, Outlook, PowerPoint, Visio, Project, SharePoint
MicroStrategy Analytics
MS Windows Server
MS SQL Server
Advantys WorkflowGen
Altiris Service Desk
VMware Workstation

Motivated, highly experienced IT Professional functioning in many roles including Large Systems Presales Engineering support, Call Center Operations support, and End User support to bear in the design and development of IT solutions for a variety of business problems in large enterprises.

Professional Accomplishments

Confidential

Database Analyst

Provided problem identification and correction in support of Allscripts Enterprise Electronic Health Records EEHR clients
Analyzed problems with Extract Test and Load ETL processes in dedicated, Allscripts hosted, and 3rd party hosted environments, and applied corrective action
Diagnosed and corrected problems in Meaningful Use attestation reports required by Centers for Medicare Medicaid Services CMS
Diagnosed and corrected performance issues in SQL Server Database systems and IIS Web Servers

Confidential

IT Business Analyst

Designed and project managed an Enterprise Workflow Automation system serving 50,000 users nationwide, moving inefficient paper processes to electronic forms, reducing cycle times by 50 to 75 over the previous processes while enforcing business rules and data entry accuracy and providing tracking and performance statistics.
Led technical implementation of Microsoft SQL Server/IIS .NET application platform, performed version upgrades, routine maintenance and diagnostic activities and provided technical support to end users.
Designed and project managed the development of an in-truck mobile technical service solution replacing push-to-talk style field communications with a GUI-based application connected to back-end billing and provisioning systems using wireless communications. Implemented application server on Red Hat Enterprise Linux/IBM WebSphere platform and project managed custom development of application software through a 3rd party developer. This resulted in more efficient dispatching through the automation of tech check-ins and system-enforced verification of completeness of repairs whole-house check , increasing Tech efficiency and reducing repeat calls for the same problem.
Implemented an automated Change Management system utilizing Configuresoft Enterprise Configuration Manager.

Confidential

Senior Systems Professional

Led the migration of workstation and servers and applications in the MCI-WorldCom Enterprise from IBM OS/2 to Microsoft Windows NT as required by market changes.
Established and managed a call center training environment for telecommunications call centers in North Carolina, Texas, Oklahoma and California
Designed and implemented a remote disk imaging solution across the Enterprise to maintain a complex training environment utilizing four different workstation configurations. This reduced training system reconfiguration from two days to two hours, increasing the throughput of New-hire training classes through reduced reconfiguration turn-around time.

Confidential

Advisory Systems Engineer

Designed and project managed installation of the first Relational Database system in IBM's Western Region resulting in more than 2 million in hardware and software sales.
Trained adult students in IBM OS Console and Peripheral operations including OS/JCL in the Urban League Training Center jointly operated by IBM, Bank of America, and Urban League . Students were from a wide variety of non-computer related fields.
Delivered customer training in mainframe virtual machine operating systems installation and maintenance
Delivered customer briefings on Manufacturing Systems, Local Area Networking and Multi-Media products at IBM Executive Briefing Centers.
Delivered Customer Service Representative training on operating systems.
Delivered initial 1st Level support for IBM rollout of OS/2 Version 2 to consumer customers.
Produced statistical analyses for IBM's PS/2 line of personal computers for monthly presentation to PC Division President
Member - IBM Systems Engineering Symposium

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It Business Analyst Resume Profile

NC

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