SUMMARY

• Certified Scrum Master &Business System Analystwif over9 years of extensive experience in AGILE Development, Business Process designing, Streamlining, and Requirement gathering in, Healthcare and Banking domains.
• Ensuring increase in teh team efficiency, motivating teh team, and responsible for changes dat will ensure quality and timeliness delivery of teh project.
• Helping teh product owner to manage teh product backlogs and prioritized them according to customer requirements.
• Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks dat increased customer satisfaction.
• Facilitated agile adoption Retrospective for teh organization wif teh leadership and guided teams wif outcome resulting in enhanced performance.
• Facilitated teh team by removed impediments escalating issues to leadership resulting in early delivery of customer solution. Customer provided positive feedback.
• Work wif business delivery team members to break down deliverables into epics, user stories, and tasks.
• Experienced in working wif high level management to come up wif Standards and procedures for IT (Standard Business document templates for analysis).
• Strong noledge of Software Development Life Cycle (SDLC)methodologies like Agile, Waterfall, and Rational Unified Process (RUP).
• Expertise in identifying, developing and documenting Business Requirement Specification (BRS), Functional Requirements Specifications (FRS),Non Functional Requirements (NFR) and Supplementary Specifications.
• Experience in coordinating JAD/JRP sessions wif SMEs for Requirement Elicitation.
• Proficient in developing Use Case Diagrams, Flowcharts(sequence diagrams and activity diagrams) based on UML methodology usingRational Rose and MSVisio.
• Performed GAP analysis and suggesting steps to overcome teh gaps, besides Feasibility studies and ROI.
• Conversant in designing and defining User Interface (UI)Requirements Prototypes, Screen Mockups, Story Boards and defining elements and business rules around teh same.
• Expertise in writing and implementing Test Scenarios, Test Cases, SystemTesting, Regression Testing, User Acceptance testing (UAT) and maintaining Traceability Matrices forbaseline documents.
• Experienced in Users and Developing Manuals.
• Strong Team Building, Conflict Management, Time Management and Escalation Protocol Skills.
• Excellent interpersonal and communication skillsto work efficiently wif both business and technical professionals.
• Experienced in preparing reports to monitor teh performance/progress of teh project.

TECHNICAL SKILLS

Requirements Management Tools: Rational Requisite Pro, MS Word, MS Excel

Methodologies: Waterfall, Agile/Scrum, RUP

Technologies: Java, J2EE, UML, XML, HTML, SQL, API, Web Services, VB, Windows, Unix, Linux, C, C++

Business Modeling Tools: MS Visio, Just in Mind Prototype, Rational Rose, SILK, WebServices

Project Management Tools: MS Project, MS Office Suite (Word, Excel, Power point, Access), DocShare, MS SharePoint

Business Tools: SILK Central, Jira, HP Quality Center, Rational Clear Quest, SOAP, REST, SAHI,Freemaker

Databases: SQL Server, MS Access, Oracle

Operating Systems: Windows 8, Windows 7, Vista, XP, Windows 95/2000 and MS - DOS

PROFESSIONAL EXPERIENCE

Confidential, Princeton, NJ

Scrum Master / Business system Analyst

Responsibilities:

• Responsible for managing teh scrum process wif teh coordination of scrum team using AGILE methodology.
• Work in conjunction wif teh software manager of iPackager team to remove teh impediments.
• Act as a servant leader including facilitation, situational awareness, and conflict resolution.
• Work wif product owner and software manager to build teh list of requirements dat goes in each project.
• Manage project schedules/plans, monitor progress of multiple projects from initiation to completion, coordinating activities wif cross-functional teams
• Work wif Product Owner and Software Manager to prioritize product backlogs.
• Arranged daily stand-up meetings, facilitate meetings, schedule meetings, demo and decision-making processes to ensure quick inspection and to monitor sprint progress.
• Organizes and facilitates teh sprint planning meeting.
• Work wif business delivery team members to break down deliverables into epics, user stories, and tasks.
• Conduct Kick-off meetings, define project, to define scope, risk &resource requirements along wif timelines for teh projects.
• Coach and mentor teh business delivery team in agile frameworks and principles and fostering teh team’s ability to self-organize.
• Supports a culture of continuous process improvement through sprint retrospectives and key indicators around team performance.
• Facilitate & coordinate teh work of multiple project teams engaged in teh establishment of new projects
• Conducted JAD sessions wif SME to gather requirements
• Authored business requirements document (BRD), functional requirement document (FRD/FSD) wif project teams. Extracted, discussed, and refined business requirements from business users and team members.
• Led development and implementation of process improvements (using six sigma & Lean principle) to increase process automation and scalability.
• Assisted wif users during User Acceptance Testing (UAT), developing and maintaining quality procedures, and ensuring dat appropriate documentation (SRS doc, URS, FRS) is in place.
• To prepare, hand book/user manuals for end users for iPackager.
• As part of iPackager team worked on major milestones and acted as a liaison between Business & development teams.
• Worked on critical effort to migrate TOEFL, TOEFL Jr. and GRE from ipackager to IBIS.
• Played a major role in designing Package Export functionality to export packages to deliver on external delivery platforms like CA&L and other vendors.
• Lead End to End testing efforts for iPackager across different functional teams - IBIS, iPackager, eSKM, iBT, SKM, CRDS and other downstream systems.
• Coordinated major AppSuite related changes to accommodate TLC Composite and TLC ISD packages and scheduled migrations.

Environment: Agile, Rational Requisite Pro, JIRA, SQL, MS Visio, MS Office, MS project, Share point Server 2010, HPQC,Silk Center, SOAP, REST,SAHI,FreeMaker.

Confidential, NJ

Scrum Master / Business system Analyst

Responsibilities:

• Work wif Product Owner and Software Manager to prioritize product backlogs.
• Work wif business delivery team members to break down deliverables into epics, user stories, and tasks.
• Arranged daily stand-up meetings, facilitate meetings, schedule meetings, demo and decision-making processes to ensure quick inspection and to monitor sprint progress.
• To define teh Scope, Effort Estimation, and Timelines for teh project as part of project plan.
• Identified teh areas for improvement by reviewing and analyzing teh existing SAP systems.
• Conducted detailed and comprehensive Business Analysis by working wif end users and other stake holders to identify teh system, operational requirements, and proposed enhancements.
• Performing businessImpact Analysis of proposed project processes and gap analysis for new functionality requirements, as well as prioritizing them based on actual business needs so as to align them wif teh project roadmap.Perform teh GAP analysis between As-Is & To-Be process & design.
• Conducted JAD session wif BUITusers, SAP Functional Lead& SMEs to understand and articulate business requirements under various areas of supply chain namely PLAN, SOURCE, DELIVER, FINANCE and MAKE.
• Derived Functional Requirement Specifications (FRS) based on User Requirement Specification (URS).
• Analyzed business requirements and segregated them into High Level & Low Level Use Cases, Activity and Sequence using AgileMethodology.
• Participated in teh Application Development Meetingswif SAP SMEs to clarify teh business logic and provide teh business scenarios to teh development teams.
• Authored business requirements document (BRD), functional requirement document (FRD/FSD) wif project teams. Extracted, discussed, and refined business requirements from business users and team members.
• Uploaded teh modified version of set of document on share point server as part of each sprint release cycle.
• Created project task and project schedules and monitor teh progress of ongoing project and reported it to Project manager.
• Created Traceability Matrix to map teh URS, FRS, DRD, Test Sets for all teh teams in SAP.
• Mapping teh Business process documents defined in teh SAP system from Traceability matrix to Supply Chain Operations (SCOR) model.
• Developed Dashboard for tracking and reporting purpose.
• Migration of teh documents under global data management system on SharePoint
• Validated of information before publishing on SharePoint
• Analysis & Design of workflow for teh approval process & mapping teh same on SharePoint Designer.
• Assisted wif users during User Acceptance Testing (UAT), developing and maintaining quality procedures, and ensuring dat appropriate documentation (SRS doc, URS, FRS) is in place.
• Created test plan, test scenario, test case documents to perform acceptance testing for teh approval workflow using HPQC.
• Ensures clear communication and organization of all association strategic and business delivery team goals.
• Reviewed and updated change management process.

Environment: Agile, Rational Requisite Pro, JIRA, Just In Mind, SQL, MS Visio, MS Office, MS project, Share point Server 2010, HPQC.

Confidential, New York, NY

Senior Business System Analyst

Responsibilities:

• Worked wif Business Users, Customers and Subject Matter Experts (SMEs) to understand teh existing system and teh current business process and methods to identify deficiencies and areas for improvement and enhancement.
• Worked together wif teh development team and teh Project Coordination Team to ensure dat client's business needs has been met.
• Involved in analysis of teh existing portal and configuration of new feature set up.
• Created teh To-Be business process maps to communicate teh solutions to teh entire team as well as to gain teh approval of teh SMEs and teh management team.
• Interacted extensively wif customers and UI designers to determine ways to improve teh UI feel and teh user experiences.
• Documented teh gathered business requirements into detailed Business Requirement Documents (BRDs)
• Translated Business Requirements into functional and non-functional requirements using industry standard documentation processes like Data Flow Diagram (DFDs) and UML Diagrams (Use Case, Sequence and Activities Diagrams).
• Documented teh functional and non-functional requirements into Functional Requirements Documents (FRDs) to illustrate teh implementation of teh technical functionalities.
• Created and maintained Requirements Traceability Matrix (RTM) to trace technical requirements to their business requirements and teh test case requirements to their functional requirements.
• Created Use Case documents and Process Flow diagrams using Microsoft Vision for all System Functionality and product features
• Performed report validation writing SQL queries on an SQL Server database
• Tracked change requests and managed teh change control process for any changes to teh business requirements
• Produce teh key deliverables by understanding teh Application design.
• Jointly manage project resource allocations, planning and status updates to senior management.
• Participated in weekly meetings to discuss project status and resolve issues.
• Created Test Plans, Test scenario and Test cases for UAT.

Environment: Agile,Rational Requisite Pro, MS Visio, MS Office, Windows XP/2000, HPQC, SQL Server 2008

Confidential

Senior Business Analyst

Responsibilities:

• Performed workflow analysis to understand teh opportunities in teh existing system and documented them accordingly.
• Perform teh Requirement Gathering for teh referral web portal.
• Created process flow diagrams describing provider and member access to teh web portals.
• Planning and proposing various User interface (UI) designs, and understand teh requirement from different stakeholders.
• Created BRD by gathering Business Requirements from teh Subject Matter Experts (SMEs).
• Obtained business sign offs on teh documents after thorough review.
• Assisted in creation of teh Functional Design Document from teh Business Requirements Document which was used as teh by teh development team while preparing teh design and held teh responsibility of teh required data setup for unit testing.
• Lead teh Change Control Process for changes submitted for teh BRD after initial sign off wif all stakeholders.
• Created a UAT Plan in conjunction wif teh UAT Team to ensure all acceptance criteria has been included.
• Created and maintained documentation for end users.
• Maintained a Traceability Matrix to uniquely trace and ensure all requirements requested has been addressed, developed, and tested in teh project.

Environment: MS Visio, MS Office, SQL Server 2008,Agile,SILK,Share point.

Confidential, Dallas, Texas

Business Analyst

Responsibilities:

• Analyzed and identified gaps in existing system comparing and contrasting wif documented business requirements, As-Is system and teh To-Be system.
• Used Requisite Pro for requirements management and functioning on new project request and Clear Case for versioning of requirements documents.
• Planning and proposing various User interface (UI) designs, and understand teh requirement from different stakeholders.
• Created Test Scenarios and Test Requirements for QA team, based on teh Use Cases and Business Requirement document.
• Track teh project using project management tools including MS Project and Rational Requisite Pro and presented various analyses to teh top management.
• Development of project work plans throughout SDLC while conforming to extensive methodology requirements set by HIPAA.
• Facilitate sessions and meeting wif project team, developers, analysts, and support team.
• Interacted extensively wif teh client to successfully and swiftly identify and resolve problems, and integrate system enhancements.

Environment: MS Visio, MS Word, MS excel, MS power point, Clear Case, Clear Quest, SQL Server 2008, and Waterfall.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Interacted wif teh stakeholders by interviewing them, by preparing questionnaire and getting feedback.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives wif each other, resolve any issues and come to an agreement quickly.
• Communicated Project Requirements, Business Issues, Solution and made recommendation.
• Responsible for defining teh scope of teh project, gathering business requirements, doing gap analysis and documenting them textually or wifin models.
• Analyzed and documented Business requirements and detail design of teh software for full understanding of teh business.
• Supported teh assigned project manager wif creating detailed project plans and assisting in developing, scheduling and tracking project timelines.
• Identified KPI aligning wif business rules.
• Create Use Case using UML tools and Process Analysis tool such as Fishbone Diagram, and business process flow chart using MS Visio.
• Created use case scenarios and documented work flow and business process.
• Prepared teh UML Use Cases using Rational Rose.
• Used MS Visio for flow-charting, process model and architectural design of teh application.
• Documented business workflows textually as well as in UML diagrams according to RUP for teh stakeholder review.

Environment: RUP, Rational Requisite Pro, Rational Rose, Visio, SQL Server 2008, UML Diagrams, HPQC.