SUMMARY

• Over 6 years of experience as Business Analyst/Business System Analyst in Retail/E - Commerce, Travel & Finance industry.
• Experience in Software Development Life Cycle methodologies Agile, Waterfall and RUP.
• Experience on facilitating and gathering requirements wif several elicitation techniques: Document Analysis, Prototyping, Brainstorming, Root cause analysis, Focus Group and Requirements workshop.
• Experience in requirement gathering by conducting formal interviews and joint application development (JAD) sessions wif the subject matter experts (SME's) and stakeholders.
• Experienced in performing Business Process Reengineering/Gap Analysis to check the compatibility of the existing system infrastructure wif the new business requirements.
• Involved in discussions wif Business Users and Subject Matter Experts to come up wif the Requirements Prioritization. Eliminated false and redundant requirements by screening out multiple versions of user input.
• Experienced and proficient in various artifacts Business Requirement document (BRD), Functional Requirement document (FRD), Requirement Traceability Matrix (RTM).
• Track performance of critical SDLC deliverables and report to stakeholders.
• Experience working in post-production environment to identify analyze and resolve issues.
• Experience in customer/client interaction at various levels to get a better understanding of client's business process (Root Cause analysis, Business process mapping, iterative problem definition and hypothesized improvement opportunities), system's functional and technical requirements.
• Performed business process analysis of current business processes and provided recommendation for improvements.
• Performed release management tasks like release planning and generating automatic release notes utilizing JIRA.
• Expertise in Business Requirements Document (BRD) and Report Requirements Document (RRD)
• Experience in Change Management Process (Identify, Analyze, Evaluate, Plan, Implement, Review and Close).
• Prepared graphical depictions of project processes using Activity diagrams, Sequence diagrams, Entity Relationship Diagram (ERD), Use Case diagrams including the business workflows using MS Visio.
• Expertise in creating wireframes and developed UI screen mock-ups
• Experience wif Data modeling, Data visualization, Data Mapping and generating Data reports.
• Proficient wif Microsoft Excel, Microsoft Project, Microsoft Word and in Structured Query Language (SQL).
• Experience in administering and troubleshooting Microsoft SQL Server and troubleshooting issues wif performance.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases.
• Involved in development and testing of POS Point of sale systems and applications for Payment Card Industry (PCI) Compliance initiative.
• Effectively made sure that implemented (POS) point of sale system aligns wif the objective of the company.
• Involved in E-Commerce POS testing Product Search, Payment System, Online transaction processing
• Exposure to Retail Business Processes - Broad noledge of how a retail store/ecommerce operates, Sales audit, Inventory & accounting, payment card process
• Responsibility centered on reengineering a system that would enable splitting online orders by geographic locations and sending them through an automated system to multiple retail locations, basing upon the location split by regional proximity to fulfill orders to be shipped out to customers.
• Documented and analyzed the business process for receiving and processing customer sales based on "Opportunity to Order" and covers business-to-business (B2B) and business-to-consumer (B2C) sales.
• Conducted walkthroughs wif the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.
• Involved in the integration of the Warehouse Management System (PKMS) wif Logistics and other EDI enabled external applications/systems.

TECHNICAL SKILLS

Project Methodologies: Rational Unified Process (RUP), Waterfall, Agile (Scrum)

Business Process Modeling Tools: Business Process Analysis & Design, Process Improvement, Requirement Gathering, Use Case Modeling, JAD Sessions

MS office tools: Microsoft Office Suite, Microsoft Project, Microsoft SharePoint, Microsoft SQL Server

Project Tracking Tool: JIRA, HP ALM, Confluence

UML Tools: Axure RP, Balsamic, MS Visio

Testing Application/Tools: Oracle TOAD, HP Application Lifecycle Management (ALM), HP QC

Languages/Standards: SQL, XML, HTML, UML

PROFESSIONAL EXPERIENCE

Confidential, Seattle, WA

Business Analyst

Responsibilities:

• Involved in the analysis of the existing credit card processing system, mapping phase according to functionality and data conversion procedure.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure wif the new business requirements.
• Followed solely RUP methodologies during the course of the project.
• Accumulated system requirements from various departments through surveys and interviews.
• Involved in prioritizing the defects and writing business requirements to resolve them.
• Conducted JAD sessions wif management, SME, vendors, users and other stakeholders for open and pending issues.
• Expertise in preparing software requirement specifications (SRS), Software development plan (SDP)
• Worked under Agile scrum methodology using JIRA ticketing system to log day to day activities.
• Managed issue resolution for retail network area and report or escalate issues as appropriate.
• Planned and defined system requirements to Wire Frames wif Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Created mock up diagrams using MS VISIO and provided the screenshots replicating the changes to the User Interface (UI) as per the requirements. Also interacted wif other teams through walkthroughs, teleconferences, and meetings to resolve various issues
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project.
• Assisted in the development, design and implementation of new relational or multi-dimensional databases, including the analysis of user needs.
• Created and managed project templates, Use Case project templates, requirement types and traceability relationships in Requisite Pro.
• Developed Systems Specifications document to define the impact of the new requirements on the existing system.
• Involved in Performance Measurement to develop measurable indicators that can be systematically tracked to assess progress made in achieving predetermined goals.
• Developed and managed creation of product documentation to communicate features, benefits, positioning and impacts to different audiences and ensured that documentation deliverables from various groups are produced as needed.
• Involved in performance measurement of ongoing data collection to determine if a program is implementing activities and achieving objectives.
• Involved in reviewing test plans and test cases and ensuring test cases reflect user needs. Also responsible for conducting user and user acceptance testing to ensure and verify system is designed according to user needs.
• Conducted review sessions on regular basis wif QA and development teams for preparing status, delivery report and client reporting.
• Managed defects and entered log updates using bug-tracking systems like Quality Center and JIRA.
• Suggested measures and recommendations to improve the current application performance.

Environment: Microsoft Visio, RUP, Rational Tools, Mercury Test Director, Rapid SQL, UNIX, ORACLE, Teradata, Confluence, Microsoft Excel, Microsoft Word, Microsoft Access, MS Project, Ab Initio, Windows 2000 Professional.

Confidential, Miami, FL

Senior Business Analyst / Reporting Analyst

Responsibilities:

• Executed Business Process Engineering and Value Stream Mapping to the current business processes and documented the AS IS, Ideal and TO BE detailed process flows to create the final Business Process map.
• Created and maintained project tasks in Jira, providing daily status reports to project and senior level management.
• Worked directly wif Agile and Waterfall teams to implement Jira and/or Confluence to meet their process improvement and project management needs.
• Executed Process Improvement discovery utilizing Lean Sigma and Kaizen process analysis methods to vision creative ways to improve key processes for the company’s seven consumer websites.
• Documented the current business rules to create a hierarchy and decision tree to be used as input for the systems business rules engine.
• Validate the acceptance criteria for the user story wif product owner
• Documented user and system requirements in Use Cases utilizing products from the Kaizens to create the new system process flow.
• Utilized the iRise tool to create prototype user interfaces to represent the system / use case flow and demonstrate the flow from one interface to another wifin the system.
• Utilized Visio and UML to create Activity and Use Case diagrams.
• Develop metrics and reports using JIRA to help the team understand its health and progress and to set goals
• Created Report Specifications to define the EDW reporting requirements for the e-Marketing division. Partnered wif the Data warehouse team to define the data extracts from the websites into the ODS for Enterprise reporting.
• Worked wif the Data Modelers on modeling activities to ensure the business data integrity and consistency were aligned wif the report specifications. Performed data analysis by creating Brio SQL queries to verify the data model and data extracts were correct.
• Served as a Business Analyst on an IT Project team formed to convert a legacy International Travel Agency booking system to an Internet E-Commerce application to implement Marketing strategy to attract new business, increase booking utilization and lower distribution costs.
• Developed and documented the Requirements Analysis and Testing processes for the overall project.
• Defined system goals, documented requirements in the form of use case specifications for the new envisioned system.
• Conducted a series of JAD sessions wif Domestic and International executives to align the business polices for each market wif the envisioned application capabilities balancing each markets system constraints.
• Performed business process analysis for manual Reservation processes that were targeted for automation to improve operational work flow and add new functionality to the system.
• Collaborated wif the Information Architect to devise flow charts and diagrams to define the logical informational flow of the system.
• Utilized Six Sigma model simulation concept to define the Build development concept to test and prove the planned Analysis and Testing development processes.
• Interacted wif the users and used various elicitation techniques like interviewing them, and also by preparing questionnaires and getting their feedback.
• Acted as a liaison between end users, developers, architect and the QA team.
• Maintained clear understanding of project goals among stakeholders by conducting walkthroughs and meetings involving various leads from BA, Development, QA and Technical Support teams.
• Worked wif management to create and communicate critical information to the user community via email Net Meetings and discussion boards.
• Conducted interviews wif the clients for gathering requirements and evaluation/analysis of their data to convert the business requirements into IT specifications.
• Collected and managed requirement to develop efficient POS.
• Created project plans, detailing projects Scope, process flow, timelines, and requirement documents and analyze risks.
• Developed the business and functional requirements specification describing and prioritizing of the requirements in detail.
• Created well-defined business vision documents, business glossaries and requirements management plan as per the Rational Unified Process (RUP).
• Conducted JAD sessions to develop architectural solutions to open and conflicting issues
• Participated wif QA team to conduct major functionality testing of the different module such as enrollment, report etc. manually.

Environment: Microsoft Access, Microsoft Excel, Microsoft Word, MS Office Suite, MS Project, Outlook, SharePoint, Oracle ATG, MS Visio, JIRA, Confluence, HP ALM.

Confidential, Coraopolis, PA

BusinessAnalyst

Responsibilities:

• Worked as aBusinessAnalyst, interviewing clients to understand theirbusinessand functional requirements, gathering their future needs and transforming them to functional specifications.
• Involved in interviewing Subject Matter Experts (SMEs) and carefully recording the requirements in aBusiness Requirements Document (BRD).
• Created and implemented a process for Incident and Change Management utilizing Jira and Jira ServiceDesk.
• Documented requirements, defined scope and objectives, and formulated systems to parallel overallbusinessstrategies.
• Created Screen designs for the development team to ensure client’srequirement were adequately represented.
• Performed gap analysis between the“As-Is”model of the legacy system and the“To-Be”model to identify the gaps, logged issues relating to the identified gaps and worked wif the SME to get clarifications.
• Created Use Case documents and Process Flow diagrams using Microsoft Visio for all System Functionalities.
• Followed UML based methods using Rational Rose to develop Use Cases; assisted developers in creating sequence diagrams and Activity diagrams.
• Involved wif regular walkthroughs and meeting to discuss bottlenecks in the system and possible solutions wif the development team.
• Performed report validation writing SQL queries using TOAD on an SQL Server database.
• Prepared and maintained Requirements Traceability Matrix.
• Followed formal test plans to ensure the delivery of quality software module by performing Grey box testing.
• As a key member of the Quality Assurance team was involved designing test plans, test cases, test results analysis and conducted reporting defect management and test status matrices.
• Tracked change requests and monitored workload and schedule.

Environment: Windows XP/7/8, MS Word, MS Excel, MS outlook, MS PowerPoint, MS Project 2010, MS Visio, Rational Rose, SQL Server, MySQL, Load Runner, Quality Center

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Worked extensively wif the team in agile environment from project initiation phase to post production.
• Communicated Project Requirements, Business Issues, Solutions and made recommendations.
• Performed feasibility, adaptability study and risk analysis to identify the business critical areas from the user perspective.
• Gatheird requirements by interacting wif the stakeholders, interviewing, preparing questionnaires and getting feedback.
• Responsible for defining the scope of the project, gathering business requirements.
• Did gap analysis and documenting them textually or wifin models.
• Involved in creating functional specification documents for the design, development and implementation of the project.
• Analyzed and documented Business requirements and detail design of the software for full understanding of the business.
• Involved in gathering and documenting business requirements and translating them into technical solutions
• Used Requisite Pro to document requirements and associated change requests wif requirements.
• Involved in creating the Use Cases Diagrams, flow charts and process models using Rational Rose.
• Worked wif Subject Matter Experts (SMEs) to identify high level requirements related to the Credit Card processes
• Documented business workflows textually as well as in Activity diagrams according to RUP for the stakeholder review.
• Participated in JAD sessions to allow different stakeholders to communicate their perspectives wif each other
• Involved in maintaining and managing different versions of Documents using Rational Clear Case.

Environment: RUP, Rational Requisite Pro, Rational Rose, JIRA, VISIO, Confluence