SUMMARY:

• Business Analyst with 5 years of experience supporting Business solution software and analyzing Business operations in both Waterfall/Agile methodologies. Aiming to use my communication, prioritization and analytical and design skills to boost productivity, quality and passion to develop Business opportunities
• Requirement Gathering, Business Analysis, Strategy and Enhancements
• SDLC - Waterfall and Agile Project Delivery
• Professional Scrum Master
• Agile JIRA user, creating User Stories, planning Sprints, Stand Ups and retrospection meetings
• Liaise with product owner and between Tech team/Business team for mutual understanding
• Test support and inspections for quality assurance
• Documentation, Presentation Development and Functional process mapping
• Team management, CRM (Customer Relationship Management), Stakeholder Management
• Planning meetings and attending JAD (Joint Application Design) sessions
• Good communicatorRequirement gathering and translating stakeholder requirements into tangible deliverables such as functional specifications, use cases, user stories, workflow/process diagrams, data flow/model diagrams, business architecture with scope, alternatives and risks
• Prepared business process maps of the existing system. This entailed detailed analysis of the current business processes, practices and workflows. Identifying any shortcomings/inefficiencies in the existing process/system. Then recommending the ideal to-be process flows/ software solution for implementation
• Created and maintained detailed design documents (low and high level), system specification documents and small project reports basis the above analysis for the design, build and development of the new system while working hand in hand with the Project manager
• Facilitated meetings and presentations and gained agreement for providing ideas on Automations in the system and tools that increased efficiency and reduced manual intervention
• Created successful implementation plans which involved several interfacing teams and drafted timeline windows sequentially/parallelly so as to eliminate any kind of impacts. System monitoring post changes to ensure stability and functionality of the new design
• Created easy to use Estimation sheet with Excel Macros that was used for new Project budget estimations
• Developed Excel Macros for Metrics maintenance which was approved and used by peers for all projects
• Received KUDOS and STAR s for Q3 2011 and Q1 2012 in the BFS s and Recognition program for outstanding performance in the projects

TECHNICAL SKILLS:

Microsoft Office: - PowerPoint, Excel, Word, Project, Outlook, Visio

Mainframe: - JCL, COBOL, DB2, IMS, VSAM

Tools: - ISPF, File Aid, Infoman, Changeman, Managenow, Jobtrac, ControlM,Sharepoint

Familiar with: - SQL, C, C++, HTML, Unix Shell Script, PHP, Python, Java

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Exposed to Agile project delivery methodology
• Worked closely with the product owner in product backlog management. Created effective Sprint planning in coordination with the Scrum team
• Responsible for product delivery management, improvement in team delivery commitments and capacity planning for Sprints by identifying and tracking hidden tasks that increased customer satisfaction
• Scheduled daily Scrum meetings, track burn down, issues and progress to meet the Sprint goals
• Removed obstacle from the team by escalating an issue to leadership resulting in early delivery of customer issue solution
• Entering and updating issues on JIRA Agile application
• Enforced principles/practices of Scrum and mentored peers in following standards through presentations and discussions

Confidential

Business Analyst

Responsibilities:

• Requirements Gathering and working closely with the Business to identify, formulate and creating BRD for the systems/solutions that are being designed
• Accountable for creating and executing business testing strategy, test plans and high-level test cases. Conducted testing including functional, regression, UAT and performance to verify the client’s needs and to ensure quality assurance
• Created end user documentations and conducted Knowledge sharing sessions ( sessions) with the end users and project team after project delivery
• Coordinated with Technologies, Risk and Compliance teams on implementation activities. Acted as a primary information source by providing required information so that signoffs and approvals can be obtained
• Liaise between Business and Technical Personnel to ensure mutual understanding of Business processes/applications
• Expert in Millennium Application (Accounts payable system handling accounts and vendor payments) process and its working - both online and batch
• Worked independently on my first assignment in the absence of my lead. An Integration project called Accertify which was first of its kind and involved challenging changes in the system
• Enabled BTR (Balance Transfer Refund) a special payment mode for Australia accounts with code and schedule changes. Introduced reusable codes for enabling BTR for other markets in future
• E2E exposure to SDLC-Waterfall project delivery including Requirement Analysis, Design, Build, UT, SIT, UAT, Rollout, Warranty maintenance, Documentations and approvals from Business and various stakeholders.
• Guiding the stakeholders in solving issues and process related queries/clarifications
• Direct interaction with Clients/Business teams for Requirement gathering and thereby built an effective relationship with various teams across the globe
• Prepared several learning documents which could be used by the team/new resources for better understanding of the application and process flow