PMO Lead/Senior PM Resume

SUMMARY:

Leveraging over 30 years of experience in aligning IT infrastructure services to meet business needs of companies across different industries. While providing consultancy and advisory services with professionalism, integrity, and honesty, I am able to focus on process and service improvement that resulted in cost savings and increased returns on IT investment. I am a firm believer of accountability. Project managers must be accountable for results not just efforts.

PROFESSIONAL EXPERIENCE:

Confidential

PMO Lead/Senior PM

Responsibilities:

Established PMO process, and Lead PMO team on all projects
Oversees other PMs on execution of “Get Well” plan
Manage MSP transition process: Onboard New MSP, Offboard old MSP
Evaluate Infrastructure migration, upgrade, replacement approach/methodology…
Manage End to End Office relocation project: IDF buildout, Low Voltage cabling, Telephony, move, EUC support Etc.
Drive Win10 upgrade/replacement, and O365 migration
Support Electronic Health/Medical Records and Practice management system migration and implementation projects

Confidential

Responsibilities:

Migrate all On - Prem infrastructure to MS Teams/Azur cloud platform. (SharePoint, Sage, O365, Cardeces, Etc.)
Replace legacy PC/workstations with new win10 Laptops running in-house applications
Replacement of legacy Telephony systems with more modernized Global Voice Infrastructure systems
Ensure multi-functional devices are installed, configured, and tested (Print, scan, fax, etc.)
Coordinate all move activities during move weekend

Confidential

Project Manager

Responsibilities:

Establish PMO functions: Create/Maintain Project plan, Status reporting, Vendor management, Change management (CAB)and SOP for all existing and new projects
Managed office space buildout, and facilitate/coordinate user relocation with onsite and offshore ECU support team
Provide bilingual communication with onsite and offshore teams. (Spoke more Chinese in 6 months then in 35 years)
Performed DC Migration project from a multi-tenant environment in multiple locations to designated Co-Lo (IBM) DCs.
Drive complete End to End DC Migration process including: Establish Approach/Method, Deep dive planning, Execution, Escalation, Change management (CAB), Status reporting, Resources/Vendor management
Drive ServiceNOW(SNOW) and End User Computing (EUC) upgrade, migration, BAU handover process
Define SOP for ongoing support and maintenance of new infrastructure

Confidential

Senior PM

Responsibilities:

Establish Governance, Structure, Cadence and communication plan for all transformation projects
Managed IT Infrastructure transformation projects in NA, APAC, LATAM, and EMEA regions which include: DC migrations; Tools implementation; O365, Win10 upgrades; DR/BCP process improvements
Meet with Project sponsors, Governance, stakeholders to review SOW, Charter, Migration Approach/methodology.
Track Budgetary Spending, Resource allocation, utilization/scheduling; Request additional funding and resources
Conduct Scrum/Status meeting, and Ad hoc meetings for Escalation, RCA, Postmortem analysis and reviews
Empower migration team to collaborate with Client/Vendor in deep dive planning, migration, and execution

Confidential

Responsibilities:

Drive migration projects from legacy DCs to IaaS by applying established process for Discovery, Planning, and Execution of Application, DB, and Middle-ware migration
Review of Application readiness for Migration design principle and approach with LOB, Developers and DevOp SME
Conduct Deep dive meetings to analyzed Application dependency, Comput, Storage, Network, Security Requirements
Staff Command center SOP for migration wave scheduling
Establish SOP Checklist for command center to follow during execution and UAT
Track budgetary spending with regard to timeline, and resource utilization

Confidential

Responsibilities:

Orchestrated multi-phase DC Transformation projects in different Countries and Regions
Create/managed ServiceNOW or Remedy tickets for Infrastructure transformation projects.
Create/Update SOP for command center, migration team, and Operations (BAU) team
Conduct Process driven Transformation projects: Application migration, DC consolidation, upgrade, relocation
Create/update/review project plans and execute all migration with approved plans
Work with different vendors in multiple locations on all Infrastructure related projects
Decommission old infrastructure, and Equipment reconciliation.
Create readiness checklist with RIA tracker to track, Escalate, and mitigate all risks and issues.
Manage on-site and off-shore team to ensure optimal functionality and support of Datacenters; Provide status report presentations to Office CIO and senior executives; Leveraged Remedy ticketing system for Change, Incident, and Work Order management; Reviewed Major Incident Reports and Root Cause Analyses for postmortem reviews; Ensured KPI/CPI and SLAs are met with clarity and proficiency in a timely manner; Minimized negative financial impact for any breached KPI/CPI.