SUMMARY:

• Excellent oral, and written, communication skills and very organized; highly motivated and an effective team member.
• Working within the Agile and Waterfall framework to develop and enhance software.
• Acceptance test - driven development (ATDD)
• Working with business partners/stakeholders to elicit and document high level business requirements via JAD sessions and other types of working sessions.
• Working with up/downstream systems to communicate requirements and assess downstream impact.
• Working with Quality Assurance to support testing efforts.
• Automation Testing using Selenium.
• Manual Test Case Design and Test Execution
• Experienced in ALM - Update requirements, Test Case, Test Scripts.
• Understanding /collecting metrics and being able to handle status reporting.
• Creating and managing requirement/work traceability
• Digital space marketing
• API mapping
• Experienced in Moodle LMS & Totara LMS environments
• Multi- Lingual, able to read and write in Hindi, Urdu, Pashto, Farsi, Dari Arabic, and English
• Proficient in IBM Rational Requirements Composer, Rational Team Concert, Team foundation server, Jira, Licensed MSDN, Trello, Basecamp, HP Quality Center and Gherkin, people soft, integrating PS HR/Payroll and PS Financials, Travel Analyst
• Proficient in Microsoft Word, PowerPoint, Excel, Visio, Outlook, Adobe AEM, Illustrator, and Dream weaver.
• Proficient with Windows 2000, XP, 7, 8, 10
• Proficient with virtual machines, various boot configurations, and imaging clients
• Familiarity with server systems and web development.
• Experienced working with customer data and CPG brands using SQL to communicate with Database
• Data migration
• ETL
• AWS Experienced
• FileNet sitecore
• DAM
• ERP
• Tableau
• Confluence
• CRM/Salesforce

WORK EXPERIENCE:

Requirement Analyst

Confidential

Responsibilities:

• Worked with business Subject Matter Experts (SMEs) to analyze various known issues, identify new issues and recommend solutions in the Discovery phase of the project.
• Analyzed and consolidated all the issues and recommendations in the second phase of the project to present a summary report to the project management and executive committees.
• Created process flow diagrams to document the current state and future state of business processes for financial aid programs.
• Extracted and analyzed system requirements from stakeholders for new software releases and patches.
• Authored, maintained and managed systems requirements documents such as use cases.
• Prepared and delivered presentations highlighting existing issues and proposed solutions as well as newly implemented software functionality.
• Developed business process flows and data dictionary for IT development team.

Business Analyst

Confidential

Responsibilities:

• Documented the requirements as well as working close on the development side
• Meeting with clients to analyze their individual needs determine priorities provide estimates and determine project scope
• Using Monday.com as CRM to track bugs, to manage customer projects, shape workflows, adjust to shifting needs, create transparency, connect collaboratively working closely with Systems design to understand the process of defining the architecture, product design, modules, interfaces, and data for system to satisfy specified requirement
• Using sharepoint to understand what the business does, how it operates. Examine existing business processes. Identifying gaps in processes, Finding opportunities for improvements and automation. Capture Users requirements. responsible for organizing and overseeing the life cycle and maintenance of an IT computer infrastructure
• Strong knowledge in B2B and B2C commerce applications include an Omni-Channel
• Support WMS users in their daily business solutions including system . provide daily user support of the WMS functional modules during and post implementation
• Provided leadership, planning, and vision for Catholic Healthcare West Enterprise Data Center infrastructure, AIX, VMS, Oracle, and Cerner Millennium.
• Experienced in investment management to Collect information, perform research, and analyze assets, such as stocks, bonds, currencies, and commodities
• Integrated and deployed infrastructure projects and coordinated resources and services to support the corporate and project goals.
• Analyzing payroll business processes, making the required changes and users on the changes made
• Lead requirements gathering sessions investigating documents and analyzing key client organizational processes, Identifying needs and develop customized solutions
• Maintaining an effective client follow up system to ensure clients are contacted in regards to project progress and overall satisfaction Perform and organize ongoing support for customers such as report building data quality new integrations
• Contribute to the development of a strategic customer roadmap
• Converted XML files to Xlsx and doing a automation process to upload to client site

Business Analyst/ Product owner

Confidential

Responsibilities:

• Collaborate with cross-functional teams to analyze, build process flow, design and develop business requirements in context of Agile/Scrum delivery model.
• Manage the AWS infrastructure and strategic vendor relationships.
• Work with internal teams to create the migration process of legacy systems to the AWS cloud.
• Knowledge of trade life cycle, risk management and front to back office flows
• Work with business unit managers to understand project scope, suggest possible alternatives and document each step of the design.
• Work with the Security division to design and manage IAM roles for users, vendors and other third-party vendors.
• Managed the application lifecycle right from project planning, requirements gathering, until Testing & deployment
• Requirement gathering from Client stakeholders and prioritize based on business impact.
• Use SQL queries to extract data from servers, Defect and Root Cause analysis.
• Drive a tight site release process with quality and efficient execution against deadlines.
• Work with business and development teams to understand production vision, requirements and roadmap.
• Assisted the lead and worked independently designing, developing and implementing IT processes, conducting research and performing analysis required to build respective modules within ServiceNow Platform, capturing business requirements in a form of agile stories, as well as testing configured.
• Translated business requirements into AEM functional specifications, maintain relationships with the business, and drive standard business processes.
• Experience in generating reports and projection graphs using QlikView and Tableau tools.
• Deploying, maintaining and managing AWS cloud-based production system, to ensure the availability, performance, scalability, and security of production systems.
• Release and configuration management of production systems.
• Pre-production Acceptance Testing to help assure the quality of our products/services.
• System troubleshooting and problem-solving across platform and application domains.
• Suggesting architecture improvements, recommending process improvements.
• Good understanding of IP networks and Voice Over IP (VOIP) as well.Strong experience in Telecom BSS/OSS customization.
• Oversaw end-to-end OSS/ BSS solution architecture including: Real-time and off line Billing, Ordering, Provisioning, Porting, Payments, Customer care, Point of sale, Web self care and network real-time access: IN and Diameter protocols.
• Develop KPIs and provide ITSM performance metrics reports using ServiceNow Performance Analytics Module.
• Mapped business processes to SAP functionalities
• Participated in functional design sessions, created and executed SQL test scripts, and aided in the solution of data issues.
• Validated the test data in DB2 database on Mainframes using SQL queries.
• Have been as Senior Business Analyst for Supply Chain, Finance, Production, Manufacturing, Distribution and Business Intelligence
• Have extensive knowledge in Product Life Cycle Management in the Manufacturing Industry.
• Jira Align- creating unparalleled excitement and interest in the Enterprise Agile space.Align around common goals, support a number of scaling frameworks, and navigate the complexity of large-scale technology initiatives resonates with many organizations

Business Analyst/Product Owner

Confidential

Responsibilities:

• Acting on behalf of the business owner or product owner to meet the needs of the Scrum DevelopmentTeamand assure product delivery
• Knowledge and experience in SiteCore CMS completed an online course at SiteCore site involved in an application upgrading (Upgrading to new version and migration to new database)
• Performed analysis and presented results using SQL, SSIS, MS Access, Excel, and Visual Basic scripts
• Strong experience in Salesforce Business Analysis and Administration
• Proven ability to work creatively and analytically in a problem-solving environment
• Excellent Salesforce.com configuration skills including some Visual force
• Jira Align, Helping software organizations transform the way they plan, deliver, measure and learn across their development lifecycles.
• Presented to senior leadership weekly reporting for digital marketing channel performance and digital marketing strategy for company's acquisition of Neebo (26% increase in budget for 200+ new retail locations)
• I performed extensive testing on API for ensuring accuracy of backend services.
• Design, Integrate and implement controls to prevent operating exposures and increase business improvements in the Capital Markets area.
• Understanding the user requirements through conducting interviews, ethnographic research, creating audio/video recordings to capture consumer insights and convert them into innovative mobile applications.
• Used HP Systinet for SOA governance, lifecycle management and API management.
• Converting consumer insights into out of box ideas to enhance user experience and present it to the marketing team.
• Providing man hour estimates to the management team and create road map for the mobile application development based on market research salesforce CRM (SFDC)& Lighting: CRM E2ETesting, Creation of Users, Profiles, Roles, Creation of Apps, Creation of custom Objects, Designing Custom Fields, Task and Events, Apps, Email Notification and Template, Permission Sets, Assigning Validation Rules and Field Level Dependencies, Page layouts.
• Provided technical consultation and input in evaluating and choosing among multiple DMS, CMS, and ECM platforms which drive global web initiatives which ultimately lay the foundation for business and architecture and global content integrations.
• Developing a clear understanding of the customer’s needs and define a Product Backlog
• Map sources to targets using a variety of tools, including BusinessObjects Data Services/BODI. Design and develop ETL code to load and transform the source data from various formats into a SQL database. Working with customer data and CPG brands.
• Constantly re-prioritizing the Product Backlog based on customer feedback, market changes and business priority.
• Authored documents to include the System Security Plan SSP, Continuous Monitoring Plan, and Contingency Plan
• Review system accreditation packages for vital documentation i.e. System Security Plan, Contingency Plan, Security Control Assessment, etc.
• Enterprise resource planning (ERP) organizing to manage day-to-day business activities such as accounting, procurement, project management, risk management and compliance, and supply chain operations.
• Created data flow diagrams and process flow diagrams to facilitate better system understanding.
• Hands-on experience with AWS interface. Hands on experience designing Scalable AWS solutions. Strong presentation skills with the ability to take very technical concepts and present them to teams. Experienced working in an e-commerce environment with a deep understanding of web and database technologies.
• Develop scripts to automate the execution of ETL using shell scripts under Unix environment
• Worked in Agile Test Practices SCRUM, Scripted Test Cases for Test Driven Development TDD and developed test cases for story cards based on Acceptance Test Driven Development ATDD.

Sr. Business Analyst

Confidential

Responsibilities:

• Led the requirement gathering process for application development and enhancement.
• Applied Agile Test Practices SCRUM, Scripted Test Cases for Test Driven Development TDD and developed test cases for story cards based on Acceptance Test Driven Development ATDD.
• Documented high level requirements and coordinated with analysts from other teams representing impacted systems to ensure requirements were communicated.
• Identify and assess new and existing risk and elevate any concerns to Capital Markets Senior Management to mitigate bank exposure or potential loss.
• Lead various process improvement projects within Capital Markets and ensure timely and accurate results of all project deliverables. salesforce CRM (SFDC)& Lighting: CRM E2ETesting, Creation of Users, Profiles, Roles, Creation of Apps, Creation of custom Objects, Designing Custom Fields, Task and Events, Apps, Email Notification and Template, Permission Sets, Assigning Validation Rules and Field Level Dependencies, Page layouts.
• Gathered and analyzed software requirements from Business Users for Retirement Services and Investment Management; formulated requirement documents focusing on current business process needs and future visions.
• Worked extensively on Prudential Retirement's internet Advisor Reporting Tool (iART), an -winning web-based tool that services Prudential Retirement\'s Manager of Managers investment platform. managing benefits plan for (silver sneaker). Working with the plan provider to ensure that the plan meets government regulations
• Assisting in undertaking by keeping users informed about their benefits, including health insurance and retirement plans.
• Responsible for the day-to-day administration of pension schemes and life insurance policies. making sure that new and existing customers' policies are accurately maintained and serviced
• Using SQL for programming design for managing data held in a relational database management system. worked with the business side of s/health, marketing business to business.
• Performed UAT requirements analysis, created and executed UAT test scenarios.
• Monitored and conducted exploratory testing across development unit testing, integration testing, and system testing also to help ensure an acceptable handoff for official UAT.
• Reviewing quality specifications and technical design documents to provide timely and meaningful feedback.
• Authored Test Scripts and performed Test Script executions for Manual andAccessibility Testing (ADA) and logged defects.
• Challenge IT to ensure technical designs are addressing the user and Functional requirements.
• Assist other project team members in respect of processes, functional requirements and data, when required
• Creating detailed, comprehensive and well-structured test plans and test cases.
• Estimating, prioritizing, planning and coordinating quality testing activities providing front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals, responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA.

Sr.-Business Analyst

Confidential

Responsibilities:

• Acted as a liaison between GNC Stakeholder and development team.
• Gathered business requirements from all users under IT service delivery and followed Agile Methodology to deliver the project.
• Took ownership in modeling and documenting the end-user’s AS-IS workflow and TO-BE business processes.
• Created different artifacts such as project methodology requirements documents, business process flows using Microsoft Word and Microsoft Visio.
• Support and maintain Request IT, Access IT and Problem Tickets (TSRM) and also supported all the escalation or any IT related issues for the customers.
• Support overall coordination between all involved parties, using project management skills and techniques.
• Work with a third party vendor to deploy multiple projects.
• Develop creative solutions to complex problems, validate requirements with stakeholders, and provide the optimal IT solution using JIRA.
• Worked as SME for SharePoint and created system requirement document (SRD) for SOX and Accounts Payable project which was built on SharePoint
• Completed SharePoint admin including tools available to create customized business and project work spaces.

Environment: Lotus Notes, MS Office Suite, MS SharePoint, MS Viso, MS Project, Planning, Request IT, Access IT, PeopleSoft

Business Analyst

Confidential

Responsibilities:

• Designed and developed Use Cases and Activity Diagrams using UML in Visio.
• Performed Scrum Daily Stands up to make sure we meet project deadlines. experienced with integrating PS HR/Payroll and PS Financials.
• Experience with consumer facing products in the financial services space, lending or credit preferred managing teams and implementing complex IT Web based solutions in direct support of eCommerce business objectives. proactively work with stakeholders to optimize and drive the portfolio, consulting to identify competing requirements, mapping out appropriate Epics and User Stories to support smooth delivery.
• Verify and approve electronically received expense reports in accordance with agreed service standards and ensure compliance to T&E policy. Review attached images and itineraries for clarity and entry verification. Collect any missing or unclear items and attach to reports Daily monitoring and correction of import/Export errors and provide root cause analyses
• Managed the daily operation of the expedia eCommerce website.
• Analyzed and remedied production problems, and served as technical liaison to the Expedia eCommerce service provider and the web team.
• Provides team members with information regarding travel procedures and assists with ensuring compliance with the Global Travel and Expense Policy
• Verify and approve electronically received expense reports in accordance with agreed service standards and ensure compliance to Travel & Expenses (T&E) policy. Review attached images and itineraries for clarity and entry verification. Collect any missing or unclear items and attach to reports Daily monitoring and correction of import/Export errors and provide root cause analyses
• Conducts or assists in developing and presenting for online and offline use of Concur
• Performed load testing and unit testing
• Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures and create a Business Requirement Document (BRD). Responsible for preparing Software Requirement Specification (SRS) and documenting them.
• Designed and developed Use Cases and Activity Diagrams using UML in Visio.
• Documented and delivered Functional Specification Document to the project team.
• Analyzed and documented the limitations of the billing system.
• Assisted the Project Manager in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.
• Assisted in developing and maintaining quality procedures and ensuring that documentation is in place.
• Created extensive test cases and assisted in User Acceptance Testing, UAT.
• Provided on-site support during go-lives and system upgrades.

Environment: MS Visio, MS Word, MS PowerPoint, MS Excel, Mercury Tools Suite, UML, XML, EDI, Dreamweaver, RUP, Web Services

Sr. Business analyst

Confidential

Responsibilities:

• Acted as a liaison between other corporate departments, including Executive, Legal and Information Services as well as vendor relationships experienced with integrating PS HR/Payroll and PS Financials.
• Wrote complex SQL queries using complex joins, grouping, aggregation, nested subqueries, cursors developing ETL solutions for data warehouse environments experienced working in a government setting using PeopleSoft.
• Requirement gathering and analyzing - conducting customer interviews, surveys and creating Scope documents defining Partial payment option (PPO) methods
• Followed Agile Methodologies for the Software Development Life Cycle
• Created a simpler version in a diagrammatic approach using StarUML that how client customers and agents were connected and introducing UP SALE idea by improving company database information in customers Credit history and employment working independently to plan, structure, and perform business analysis on complex, strategic business initiatives.
• Planning and organizing requirements gathering initiatives to align with a project's development methodology, impacted stakeholder groups, and time constraints;
• Facilitate, elicit and document business requirements, effectively partnering with multiple stakeholder groups
• Analyzing current and future state to identify gaps and impacts / changes, providing credible challenges where necessary.
• Test alignment of business requirements with current/future state business processes and key operational controls;
• Manual testing effort.
• Performing UAT requirements analysis, writing and executing UAT scenarios for Web Auto Policy Internet Auto Express conversion to J2EE testing across multiple states and other related Agent applications.
• Created project Testing Strategy document define testing approach, test plan project scope and test focus, this documentation process was implemented to start or restart the creation of these documents. The Agile team's specific focus was on test plan or test execution than on strategy.
• Wrote and analyzed trending reports, drew extrapolations from findings to/with the project manager and the commercial team (SSRS, Excel, T-SQL, Queries)
• Optimized DTS, stored procedures and jobs into SQL Server to increase overall performance and time/server use of daily functions
• Identifying and analyzing business-related issues to ensure alignment on final requirements;
• Validate full upstream and downstream traceability of requirements; and
• Providing requirements Subject Matter Expertise in project delivery, testing implementation
• Provided strategic support in development of detailed project plans, work assignments and milestones.
• Followed up with the SME in every module to ensure that FDCPA (Fair Debt Collection Practice Act) guidelines are being followed
• Assisted the Project Manager in scope definition and cost estimation
• Used MS Project in updating timelines and project scheduling for the new automated payment system.
• Developed use-cases and use-case diagrams from the functional requirement using STARUML
• Created and managed requirements using Microsoft Word
• Involved in developing state diagrams for developers to create tools that would let the users develop different PPO options
• DFD and state diagrams were created using MS Visio Analyzed and tested the user interface (UI) and redesigned to increase its user friendliness for the business user.
• Maintained the Requirement Traceability Matrix (RTM) and managed requirements.
• Conducted end user sessions and validated revised documentation. Led Power Point presentations for the development of technical applications for the departmental user base.

Jr. Business Analyst

Confidential

Responsibilities:

• Creating, managing, and printing story and technical cards. Creating Mockups and Wireframes based on requirements. Managing the Visual Task Board, working on SQL
• Documenting and organizing requirements elicited from brainstorming sessions.
• Drafting User Stories and Acceptance Criteria and Gherkin.
• Perform SFDC administration function to support CRM operational process through automation process
• Worked with technical and testing analysts to decompose user stories into work that can be completed iteratively.
• Requirements gathering, preparing Use cases and user stories, defect management and triaging.
• Designing high-level and detailed designs, documenting functional specifications.
• Identifying system failures, problem analysis and designing technical solutions, defect analysis, test planning, system testing, identifying issues occurring in production.
• Coordination during system releases and production support.
• Creating Test plans and test cases
• Evaluating, designing and implementing SAP (Systems Applications and Products)
• Prepare detailed flow charts, define technical solutions, Use cases and AS-IS/TO-BE diagrams outlining systems capabilities and processes.
• Develop, document and revise system design procedures, test procedures, defect triaging, handling defect management and quality standards.
• Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
• Defines and documents client business functions and processes
• Estimate task and workload to achieve deliverables and goals. Collaborate with developers and testers in refining system specifications
• Collaborate/partner with other teams including Enterprise testing, Release Planning and Management, Development, Project Management, and Application support on successful delivery of systems enhancements.