SUMMARY:

• Senior Program and Project Management Professional leading global cross - functional teams and high visibility IT projects and programs with 10+ years in Project Management in the delivery of infrastructure builds and custom software solutions, 17+ years extensive experience in Digital Content Management, 6+ years in financial services, 1.5 years in Program Management, and 6+ months in Portfolio Management with a solid knowledge of Agile, Scrum, Waterfall, and PMO best practices. I hold multiple Agile s and currently pursuing a PMP.

TECHNICAL SKILLS:

Business Analysis: Business Process Redesign, Requirements Gathering, Business Use Cases, Wire-frames, Site maps, Software Development Life Cycle (SDLC)

Databases: SQL Server

Design/Modeling: MS Visio

Financial Systems: P&L, Project Budgets, Payment/Tokenization, General Ledger, Accounts Payables, Accounts Receivables, Cost Centers, Financial Budgets and Payroll Systems.

Internet Technologies: SEO, TCP/IP, HTML, Web 2.0, FTP, Mozilla Firefox, Netscape, Internet Explorer, WebEx, Vignette, HTTP/HTTPS, Java/Java Script, HTML 5, Drop Box

Operating Systems: Microsoft Windows, HP-UX, UNIX, Solaris

Program and Project Management Methodologies & Tools: Agile, Scrum, Waterfall, Iterative, Jira, Timelines, Budget/Financial Reporting, WBS, Resource Management, Scheduling, Risk Logs, Project Plans, Burn Rates, SDLC, Project Budgets, Vendor Management, Initiation/Planning/Execution/Monitoring/Closing, Program Management, MS Project, MS Visio, Rally, Mingle, SOW, Project Charter, Google Docs, SharePoint, PMO, Primavera PPM, Ariba Spend Management, Harvest PPM, Salesforce PPM, Clarity PPM, Workbench.

Q/A Management: HP Quality Center & Quick Test Pro, Jira, QA Test Plan, Master Test Strategy/Planning, Team/Resource Planning and Management

PROFESSIONAL EXPERIENCE:

CONSULTANT / CONTRACTOR

Confidential

Responsibilities:

• Sr. Project/Program Manager responsible for managing creative cross-functional teams and driving ambiguous product requirements into a well thought out design within the Digital Product division.
• Embrace engineering-focused culture and development philosophy, actively engaging cross-functional teams to drive consensus.
• Manage the implementation of custom AEM Digital Content/Cloud solutions, Akamai content delivery network (CDN) implementation, technical planning, and tactical road map.

  • Ensures custom Adobe Experience Manager (AEM) solutions/features are aligned to KPIs and/or contain quality indicators.

• Contribute to program planning activities with internal business partners (including marketing, finance/accounting, program planning, distribution, legal, customer support).

Confidential

Technical Program/Project Manager

Responsibilities:

• Senior Project Management Consultant managing projects within the PNC Retail Customer Management Program.
• Managed 3 projects, ranging in size of $3M to $7.5M
• Leading the banks' enterprise-wide migration from a legacy system to a custom Salesforce solution to deliver value for one of the largest U.S. banking corporations.
• Responsible for strategic, resource billing, tactical planning, financial budgets (P &L), POs/Invoicing approvals cross-functional coordination, project reporting, and vendor management of multi-year project initiatives.
• Provide information to the Portfolio Governance/Steering Committees for project funding and approval.
• Manage project scope, budget, schedule, dependencies/inter-dependencies, risks and change controls to ensure deliverables are on time, within budget and prevent scope creep; using Clarity PPM, Workbench, ServiceNow and Microsoft Project.
• Ensure completion of software and infrastructure project deliverables are delivered on time and on budget with excellent quality.
• Work with business leaders to obtain and commit required resources at the appropriate time, level, allocation and expertise to support the projects.
• Monitor and mitigate project/ program risks utilizing Agile and Waterfall methodologies.
• Validate the project objectives, plans, PMO reporting and closure with the Business Sponsors and Product Owners.
• Ensure the EPPM governance structure exists and service partners are engaged.

Confidential

Project Delivery Manager

Responsibilities:

• Senior Manager responsible for leading the delivery of Digital Transformation solutions of AEM (Adobe Enterprise Manager) implementation projects for an Adobe AEM partner.
• Managed 5-7 projects simultaneously ranging in size from $800K to $1.5M.
• Managed the delivery of custom Digital Content Management solutions, coached cross-functional teams from kick-off through delivery and support for small to mid-sized US clients.
• Perform role and responsibilities for delivery activities and customer relationship maintenance to manage the engagement scope and client expectations. Provide strategic leadership for cross-functional teams.
• Collaborated with the team in daily Scrum meetings, Product Backlog review, burn-down charts, release burn-down charts, and stakeholder meetings.
• Responsible for project budgets and resource tracking utilizing Harvest PPM.

Confidential

Portfolio Manager

Responsibilities:

• Client facing PMO Portfolio Manager responsible for the planning, management and delivery of multiple projects, including AEM Forms, AEM, Adobe Campaign Manager and Correspondence Manager, simultaneously of varying size and complexity.
• Managed 4-5 project managers simultaneously; with budgets ranging in size from $1M to $10M.
• Full responsibility for all aspects of project delivery; including directing the project initiation within scope, schedule, budgets and Executive Status reporting.
• Defined and guided overall project approach and strategy.
• Monitored, tracked and reported program/project financials performing a fiduciary responsibility within the Portfolio Team; including project charter, scope, kick-off, dependencies, issues and risks for key business and technical decisions.
• Planned, monitored and controlled the Portfolio’s Master Schedule of program deliverables to identify integration points and dependencies in compliance with PMO standards.
• Responsible for the coordination across system programs/projects; identifying and managing cross dependencies milestones, risks and issues.
• Significantly contributed to key business and technical decisions within Adobe’s AEM Global Consulting portfolio.
• Ensured alignment of program objectives and tracks with the overall business strategy and road map.
• Tracked resource allocations, fiscal/budget reporting, and project management metrics using Salesforce PPM.
• IT Program Manager for the HP enterprise services division.
• Managed the delivery of projects within the Federal and State Health Information Systems services/ Interchange MMIS Program for the state of PA on client services revenue of $500K+ or transition/transformation for less than $500M.
• Responsible for close-out and transition of the pharmacy contracts for the state of WI.
• Responsible for the delivery of projects and product roadmaps within the Federal and State Health Information Systems services/ Interchange MMIS Program for the state of CT.
• Monitored SOW, project charter, project plans organize, direct and control project budgets to ensure compliance within PMO governance.
• Managed complex multi-function and/ or global delivery relationships with senior and executive (“C” level) client management.
• Delivery/opportunity management with impact on client services revenue of $8M-55M or transition/transformation for $100M-750M.
• Responsible for tracking milestones, resource allocation and project financials using HP PreSage PPM.

Confidential

Sr. Project Manager

Responsibilities:

• Senior Project Manager, PMO at the headquarters of the world’s largest gaming, hospitality, and resort Corporation.
• Managed 9-13 projects simultaneously ranging in size from $1M to $10M.
• Collaborated with the PMO director to define, write and implement a new PMO strategy to restructure of the PMO as a service.
• Prepared standard operating procedure (SOP) documentation to facilitate the continuous improvement.
• Managed project financials utilizing Ariba Spend Management and Clarity PPM.
• Managed multiple projects simultaneously within the Microsoft Integration Program.
• Defined project scope, SOWs charters, roadmaps, and deliverables to support business objectives in collaboration with stakeholders including corporate executives, marketing directors, program management, and business user community.
• Created Executive Summary reports to efficiently communicate project status to identify project dependencies, risks and critical path.
• Lead on/offshore U.S. and India project resources to provide the organization with innovative Web Content solutions.
• Recommended and implanted Workflow solutions to greatly improve productivity and user experience.
• Planned, managed and delivered projects on schedule and under budget using PMO best practices.
• Tracked project budgets using Clarity and Ariba Spend Management.

Confidential

Business Analyst

Responsibilities:

• Sr. Business Analyst responsible for defining process maps, translate requirements into user stories, work-flows and project documentation.
• Facilitated team with Sprint planning and Product Backlog grooming activities.
• Participated in Agile/Scrum meetings to include standup, sprint planning, review, and retrospectives.
• Collaborated with the Product Owner and business stakeholders to define process maps and translate requirements into user stories, work-flows and artifacts.

Confidential

Program Manager

Responsibilities:

• Program Manager for the ECM practice of a global information technology (IT) services company at an American multinational investment bank and financial services client responsible for the management of the Digital/Web Content Management Delivery portfolio for an including global team mobilization, budget and resource management.
• Managed 3-5 projects simultaneously ranging in size from $5M to $20M.
• Developed IT program governance guidelines, project plans and executive project status reports to maintain best practices.
• Provided leadership, organization and coordination to support the PMO’s key activities, encompassing program planning, governance and project management.
• Directed the delivery of custom Adobe Experience Manager solutions, engagement relationship management, global team mobilization, and portfolio and resource management. Led the globally disbursed program team (offshore/on-site) in the delivery of conceptual and technical design with physical business models on-time and within budget to coordinate key program tracks.
• Led the globally disbursed program team (offshore/on-site) in the delivery of conceptual and technical design with physical business models on-time and within budget to coordinate key program tracks.
• Maintained product road maps to align development with business goals
• As Project Manager; responsible for the initiation, planning, execution, and closing of Digital Content Management projects.
• Provided strong leadership in project planning, business use cases, building global delivery of social media models, customer relationship management and domain product knowledge to implement Adobe CQ5 (DCM) as a solution for an International website redesign project.
• Maintained project road maps to align product development with the business objectives of the client(s), supported overall on/offshore U.S. & India team efforts and promoted targeted enterprise content management solutions in collaboration with the offshore Scrum Master.
• Managed both on-shore and off-shore business models to deliver custom developed Content Management System (CMS) solutions for the Corporate Internet Group (CIG).
• Mitigated risks to maintain project time-lines and find creative technical solutions to business objectives.
• Responsible for project budgets, resource allocations, customer relationship and product management.

Confidential, St. Louis MO

Business Consultant

Responsibilities:

• Successfully managed the development and implementation of the Gift Card Portal; including web and mobile applications.
• Responsible for planning, developing, and executing schedules to ensure timely completion of project deadlines, objectives and milestones.
• Managed the project governance, as well as the functional role of team members to effectively coordinate activities of cross-functional teams.
• Effectively led the project team to align with the business stakeholders, project schedule and budget.
• As Q/A Manager responsible for defining and writing an SQA Master Strategy Test Plan to test an enterprise-wide implementation of Autonomy (Interwoven) Teamsite Digital Content Management solution.
• Wrote, implemented, and executed the Master Test Strategy; to include Functional (FT), System Integration (SIT), and User Acceptance (UAT) testing with geographically disbursed domestic and offshore teams U.S. and China .
• Managed stakeholder’s (SIT) and User Acceptance (UAT) testing efforts; managing globally distributed teams (US, China) and testing strategy review with the business.
• Product SME for Autonomy/Interwoven Teamsite digital Content Management Systems (CMS) implementation at Franklin Templeton Investment firm.
• Created Requirements Traceability Matrix (RTM), managed test scripts and use case development, determined staffing requirements, interviewed/assigned test engineers; conducted QA meetings to gain stakeholder approval.
• Supported stakeholder’s (SIT) testing efforts; Requirements Traceability Matrix (RTM), managing test scripts, test case development, determining staffing requirements, interviewing and assigning test engineers; participating in QA meetings to gain stakeholder approval(s).
• Managed QA testing for all impacted areas of the project and participated in defect review/management meetings with business stakeholders utilizing HP Quality Center (HPQC).
• Led test strategy review and sign-off meetings with the business. As Sr. Analyst: translated business and technical requirements into use cases.
• Created use cases, wire-frames, documented functional requirements to support technical design document and validation efforts.
• Worked with cross-functional teams to facilitate the delivery of Digital Content and Asset Management Systems solutions using best practices.

Confidential

Business Analyst

Responsibilities:

• As Business Analyst for a U.S. based multinational financial services corporation; responsible for analyzing web-based UI and advertising co-branding products to facilitate and develop brand strategy and increased revenues for Global Marketing and Branding Operations (GMBO) division.
• Instrumental in strategic planning, modeling and the delivery of projects such as MasterCard Advisors, Priceless.com, MasterCard.com portals.
• Designed and implemented a web-based approval workflow for creative agencies to deliver digital collateral for global marketing promotions utilizing Interwoven Teamsite Content Management (CMS), a Digital Content solution.
• Created wire-frames, functional documentation, business use cases, and mock-ups to prepare business process models and custom work-flows based on business requirements.
• Prepared business process models to identify alternatives for implementing TeamSite custom changes for marketing campaigns
• As SEO analyst; updated international websites to increase web site traffic and global brand awareness.
• As a consultant for a professional employer organization; created test plans and test cases to support the implementation of all Digital Content Management Systems; including Autonomy/Interwoven Teamsite, Interwoven Media Bin, Interwoven iManage Worksite MP, and MS SharePoint/2007.
• Reviewed functional business requirements, user interface specifications and design requirements to develop and execute test cases for regression and iterative test and defect management strategy sessions.
• Maintained Web 2.0 media (such as Wikis, Blogs, Portals, and Knowledge Management systems) via corporate Intranet.
• Responsible for application testing to include integration, UAT, SIT, Iterative and Regression testing of content management (CMS) and document management (DMS) systems.
• As Assoc. Project Manager/Interwoven Admin; Responsible for managing multiple client engagements, cross-functional teams, resource planning, budgets, and project communications for the implementation, system administration and support of Digital Content Management Systems solutions for global clients.
• Effectively led the project team in parallel with business objectives, project schedule, and budget.
• Administrator of Interwoven Teamsite application servers; including installation and configuration of Teamsite Interwoven (CMS), Open Deploy, Data Deploy, Worksite MP (DMS) and Media Bin servers.
• Conducted weekly to the end-user community on best practices and the functionality of Digital Content Management tools.
• Responsible for resource planning, SOW, project charter, project plans, budgets, and stakeholder communications; to manage all aspects of project delivery.

Confidential

Internet Systems Analyst (FTE)

Responsibilities:

• Interwoven Teamsite (CMS) Systems Administrator for global full-service brokerage firm.
• Responsible for the delivery of enterprise wide Digital Content Management Systems implementation; to include Open Deploy and Data Deploy.
• Facilitated daily publishing of AGe-Net content, including stock market quotes and live news feeds into production, and document retention within federal compliance guidelines.
• Administration of Teamsite servers; to include installation, root cause analysis, fault tolerance and configuration management of 50 client/server instances.
• Responsible for maintaining enterprise-wide search engine and web application servers to facilitate the AGe-Net proprietary software application and world-wide content updates.
• Served as liaison between cross-functional teams including developers, project managers, and stakeholders to deliver and manage content management solutions.
• Performed Teamsite upgrades from version 5.0 to 6.0; and maintained stable environment to include branches, file structure and user rights.
• Trained content authors and editors on the strategies, processes, and the benefits of Digital Content Management Systems including functional usability, keywords, metadata, and best practices.