PROFESSIONAL SUMMARY:

• Proactive, confident, goal oriented, pragmatic and attentive Business Analyst and Business system analyst with over 6+ years of experience in Retail, Banking, Ecommerce domains with a focus on designing, development, implementation of business processes and system solutions with the addition of an in - depth domain understanding of the entire retail business operations.
• Certified Scrum Master with a thorough understanding of Agile principles and Scrum ceremonies.
• Extensive knowledge, expertise and involvement in various phases of Software Development Life Cycle (SDLC) in Waterfall, Scrum, Agile (Test Driven Development) and Scrum Waterfall Hybrid lifecycle environments.
• Skilled in conducting and facilitating Requirement Gathering Activities to gather SMART (Specific, Measurable, Attainable, Realistic and Timely) requirements using diverse elicitation techniques including, but not limited to Interviews, Requirement Workshops, Prototyping, Survey/Questionnaire,and Brainstorming.
• Excellent writing and documentation skills in creating, modifying and analyzing Business Requirement Document (BRD), Functional Requirement Document (FRD), System Requirements Specification (SRS), Use Case Specification, High Level and Low Level Documents (HLD/LLD), User Story.
• Experienced in creating Prototypes, Wireframes and Mockup Screens to visualize Graphical User Interface (GUI) as to understand the layout of the interface using tools like Balsamiq MockUps and MockUp Screens.
• Participated in various Scrum Ceremonies including Daily Scrum, Sprint Planning, Sprint Review, Sprint Retrospective and Backlog Refinement meeting as part of the management framework. Helped PO in maintaining information radiators.

TECHNICAL SKILLS:

OPERATING sYSTEMS: Windows 10/macOS 10.13 High Sierra

MODELING tOOLS: MS VISIO,MOCK UP screens,Balsamiq, Draw.io

SDLC Methodology: WaterfallSDLC, Agile Scrum,Water Scrum fall Hybrid

BuSINESS sKILLS: Process Modeling, Project Scheduling, Project Budgeting

PROJECTMANAGEMENT TOOLS: Trello, Basecamp

REQUIREMENT mANAGEMENT: JIRA, MS Office

TESTING TOOLS: Cucumber

Reporting/BI tools: Tableau, Power BI,MS ExcelDATABASES

Microsoft SQLLANGUAGES: JavaScript, HTML5, CSS, XML, JSON

ReTAIL tools: Salesforce CRM

PROFESSIONAL EXPERIENCE:

Confidential, Harrison, NJ

Business Analyst

Responsibilities:

• SFDC requirement elicitation and coached junior business analyst in converting business requirements to technical specifications, designing the solution and work closely with Stakeholders, Architects, Developers and Deployment teams.
• Implemented the requirements for users and customers on Salesforce’s Force.com IDE Plugin using Eclipse.
• Managing users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
• Created Formula Fields, Validation Rules, Workflows and approvals, Process builders for the flexibility and functionality of force platform application and to help automate the different types of actions based on organization processes.
• Worked with integrating Salesforce with 3rd party systems using web services and App exchange for greater usability.
• Worked with integration platforms, API integrations SOAP, REST with other systems for extracting the data from the homegrown applications by using the homegrown web services.
• Worked closely with Java development team in Agile Environment to build and support current dashboards and portals.
• Supporting the Sales cloud implementation, Service cloud modules, Salesforce SF1, Client interfacing, Chatter when converting leads and dealing with cases for companywide discussions.
• Worked with development and deployment of code through change sets from sandbox to production environments.
• Designed and created reports to determine most popular items by age range, geography and profession and other parameters to make informed decisions on inventory.
• Used SOQL & SOSL Queries with consideration to governor limits for data manipulation needs of the application using platform database objects and to support various item level analytics on database objects.
• Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce Objects Used it to read, extract, and load data from a comma separated value (CSV) file.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers, Visual force pages to help in the development of custom business logic. grown applications by using the homegrown web services.

ENVIRONMENT: AgileScrum,Eclipse,Force.com IDE, Workbench, SQL xplorer, Jenkins, JIRA/Confluence, Oracle Database server11g,Amazon DynamoDB (AWS),.Net framework 4.5,Maven,Custom Import Wizard, Apex Data loader, MS Windows, LINUX, Sales force integration tools, Connect offline, Apex Explorer, Cucumber, Apex Classes/Controllers, Test Classes, Apex Triggers, Visual force (Pages, Component & Controllers),Standard objects, Workflow & Approvals, SOQL, SOSL, Custom objects, SControls, Analytic Snapshots, SOAPUI, Sandbox environments.

Confidential, San Jose, CA

Business System Analyst

Responsibilities:

• Elicited requirements together with the Product Owner to integrate IBM Sterling order management system with LBrands’s IBM Web Sphere commerce platform used for a storefront for the complete view on order as well as inventory database.
• Implemented DOM with role based access for multiple supply chain participants, created a centralized database as single order repository to monitor complete order lifecycle (inventory availability, order routing, payment processing, shipment).
• Integrated two systems by establishing Web Sphere enterprise service bus which translated calls and services from one system to other in terms of API calls to support CRUD operations.
• Collaborated with sales teams, independent stores, transportation partners, and customer warehouse to do Out of the box configurations for seamless delivery execution and monitoring of services.
• Used CONFLUENCE for drafting the User stories and managing the requirements and integrating with JAMA Project Management Tool ensuring that all the teams are in sync at all times.
• Created acceptance criteria for stories in JIRA and Participated in all Scrum Ceremonies Leading Sprint Planning session.
• Validated completed stories that passed all the acceptance criteria on behalf of or with the Product Owner in exceptional scenarios and Production validation on behalf of or with the Product Owner/Manager.
• Reviewed the Processes, Tools, Techniques used by various Development & QA Teams along with Scrum Master to provide leadership and guidance for improvement with the goal to deliver highquality Product.
• Ensured that the Development & QA teams, based on the requirements, have completed the appropriate level of Test.
• Planning along with Traceability back to the requirements to ensure complete coverage of the Program increment. Worked Extensively with the Dev Ops Team for the successful implementation of the Project.
• Helped in designing Test Cases in SOAPUI for API testing, Test Plans for all the processes using Confluence, hence did the Black Box Testing and was part of System Testing. Tracked the identified defects using JIRA.
• Used CUCUMBER for Behavior Driven Development and used MAVEN to build the project and connect it to JENKINS CI Tool.
• Assisted Junior Business Analysts with the development of Use Case Diagrams, Activity Diagrams, Sequence Diagrams using MSVisio by analyzing the business processes to describe the functional requirements of the system.
• Created and updated manuals and Provided advanced business knowledge and technical support for business requirements development.
• Used BI tools like Tableau for reporting and analyzing most profitable channel partners, order replenishment etc.

ENVIRONMENT: AgileScrum,IBMWebSphereCommercev7,IBMSterlingordermanagementsystemv9.3,JIRA,CONFLUENCE, JAMA, MySQL DB, MSVISIO, APAR fixes, JMS API, XML, Tableau, SOAPUI, EE, Cucumber, Jenkins, Maven.

Confidential, San Jose, CA

Business System Analyst

Responsibilities:

• Conducted meetings and discussions sessions with stakeholders of the agriculture department of State government to elaborate on the business drivers, vision, and mission, highlevel requirements and project objectives.
• Facilitated Joint Application Development (JAD) sessions to design Data Flow Diagrams (DFD’s) for the different phases of requirements. Acted as liaison between end users and technical team to address issues and recommend solutions.
• Documented workflow for each of the batch process feeding to the master database.
• Analyzed source database, identified cardinalities and Created conceptual, logical ER diagrams. Responsible for identifying different data sources and conducted data profiling using Informatica.
• Involved in identifying facts and dimensions and created data mapping document. Coordinated with database developer to create star dimension modeling and enhanced the target Datawarehouse with respect to agricultural data parameters.
• Analyzed ETL jobs and mappings to document the existing transformation logic and understand ETL strategies used.
• Assisted in developing different dimensions such as slowly changing, rapidly changing, and conformed dimensions and fact tables with facts and measures as per business requirement.
• Led BI and dashboards development and trained core executive users on usage of developed BI platform.
• Maintained metadata of the data warehouse in the CA Platinum repository by identifying different types of metadata.
• Assisted testing team and Responsible for creating and monitoring Requirements traceability matrix, test cases, test plans, defining User Acceptance criteria and tracking defects using HPALM.
• Assisted data analyst in enhancing OLAP cubes by communicating new business rules and Performed Rollup, Drill down, Slice and Dice operation to provide secured, timely, accurate insights.
• Helped to create operations document and knowledge transfer to the operations team.

ENVIRONMENT: Waterfall SDLC,MS Access, MS Excel, MySQL DB, MSOffice, Informatics, HPALM, PowerBI, CA

Confidential

Business Analyst

Responsibilities:

• Assisted Senior Business Analyst in Client Meetings and scribed JAD sessions to allow users/stakeholders from multiple teams to communicate and understand how many systems Finacle had to interface with and to avoid Scope creep.
• Acted as the liaison between the Business Users and the Technical teams towards providing feedback on the implication of requests and escalating/resolving issues and conflicts. Worked with different commercial card team in knowing what exactly bank's client wants.
• Created project artifacts like Business Requirements Document (BRD), Business Rules Spreadsheet BRS, Use Case Document, Functional Requirements Specification (FRS), Data Mapping Document.
• Employed UML methodology and thus facilitated the creation of Use Case, Activity, Sequence and Communication Diagrams as to identify the actors (primary stakeholders) and to do behavioral modeling using MS Visio.
• Assisted the Project Managers in the development of standard project documentation like project scope statement etc
• Created documents like the Business Glossary, Actors Catalog and Data Dictionary to facilitate the other teams in understanding client business.
• Involved in the overall requirements management and to build the Requirements Traceability Matrix (RTM) in order to trace the origins of requirement with respect to written test cases using HP Application Lifecycle Management.
• Facilitated Requirements Review Sessions with the Development and Testing teams.
• The Facilitated decision on proposed requirements changes after baseline as part of the Change Management process, thus managing Volatility and Integrity of the requirements. Also helped teams in base lining changes w.r.t business users.
• Created UAT test case scenarios by covering all business process lifecycle functionalities of bank’s offerings together with business stakeholders. Helped QA teams in setting up UAT environment by providing data definitions for test data.
• Reviewed Test cases, Participated in Defect Review meetings with software developers, QA engineers, managers, suggested enhancements to the existing application from business perspectives, provided solutions to existing bugs.
• Was part of Data Migration strategy from legacy system to Finacle, assisted Sr. business analyst and participated in Deployment Planning meeting.

ENVIRONMENT: Waterfall SDLC,MS Visio, MSOffice, MS Project, HPALM, Linux, Finacle, iCEDQ, SOA test, MSSQL Server.