SUMMARY:

• Product Management • E - Commerce Site Development • Cross-Functional Stakeholder Engagement • Requirements Gathering • Program and Project Management • Business Process Management • Payments • Vendor Management • Project Portfolio Management • Systems Integration
• Customer focused, execution-oriented Product Manager experienced leading development and implementation of strategies that engage consumers in eCommerce with experiences that maximize demand, conversion rates and ensures successful product launches. Leverages a blend of technology, market/business systems analysis, software development, and leadership skills to optimize processes, introduce technology and content enhancements. Readily drives consensus, improves collaboration, and leads by influence.

TECHNICAL SKILLS:

Methodologies: Agile, SCRUM, PMBOK, SDLC, Waterfall

Project Management: MS Project, MS Visio, MS SharePoint, TFS, Rally, Jira

Products: Cloud, OSS/BSS, eCommerce, IoT, API development, Payment systems, PIMs, SaaS, TaaS, AMDOCs, Salesforce, Azure, Cloud Enterprise, Windows E3 to E5 Step Ups, EMS, ECS, O365, Skype for Business, PSTN, Hybridity Licensing for on and off premise

PROFESSIONAL EXPERIENCE:

Confidential

Product Manager

Responsibilities:

• Stakeholder with the largest staged rally governing body to establish new industry benchmarks for safety standards
• Managed small team of developers building proprietary software
• Designed long range meshed network for connectivity in remote locations
• Built infrastructure for web and video streaming
• Streamed live events to internet to provide sponsorship and revenue opportunities not available before through delocalization.

McDonalds

Product Manager

Responsibilities:

• Lead for engineering engagement for DBA’s, full stack devs, testers and onboarded new offshore technology for SMART and STIBO.
• Lead for functional analysis of SMART PIM and STIBO.
• Responsible for writing Epics, User Stories and documenting System Architecture, Risks and LOEs, etc. for conversion to STIBO.
• Lead for the Home User Program - Loyalty program for Surface, Xbox and MS Office for upgrades to program and upgrades to customer motions, discovery and unification between business groups.
• Lead for engineering engagement for UI/UX through full stack devs for requirements, development, UAT and releases
• Lead for US and Rest of World as it relates to functional requirements relate to global needs and those across markets
• Lead for documenting, identifying process improvements, and resulting executive escalations.
• Led for risks in project that effects Site Merch ROB, processes, and pain points
• Responsible for Executive Status Decks as well as escalations to executives for help
• Lead for interfacing with technology groups in from design to backend

Confidential

Product Manager, Bellevue, WA

Responsibilities:

• Interact with key business stakeholders to define and track key product performance indicators (KPIs), as well as release-specific success metrics.
• Evaluates technologies and identify opportunities to innovate and improve our capabilities.
• Directly influence the definition and management of the strategic roadmaps for the network.
• Evangelize and gain buy-in for strategy and roadmap from stakeholders by writing narratives and influencing peers and senior leadership.
• A self-starter who shows an ability to perform cost/benefit analysis and analyze risk/reward tradeoffs to independently make decisions in a highly ambiguous, changing, and uncertain environment. Requires knowing when to switch from a quick & dirty analysis/approach vs. more comprehensive, thorough study/approach and comfort toggling between the two.
• Process-based and analytical/quantitative thinking skills; proven ability to generate ideas for continuous improvement.

Confidential

Product Manager

Responsibilities:

• Applied acumen in eCommerce hybrid solutions such as Amazon, FBA, Boazen, and Designated Resellers.
• Developed SMB Loyalty and Discount program to drive consumption for products and services.
• Delivered business and functional requirements, processes, and user stories for the new SMB portal.
• Evaluated and provided solution for managing contracts and operations for global Online Store eCommerce solution providers and designated reseller solution including payments, order fulfillment, and integration.
• Led SMB Surface bundled lease program (TaaS) driving consumption on for Online SMB Portal.
• Led omni-channel services efforts for global customers making purchases at the Online store and pick up devices in B&M stores inventory by 2%.
• Applied unique value propositions, competitive analysis, pricing for Microsoft branded software including cloud enterprise services subscriptions for Azure, Cloud Enterprise, Windows E3 to E5 Step Ups, O365, Skype for Business, PSTN, and product migration to hybridity licensing concept in aggressive timelines.
• Led cross functional and workstream groups to meet important deliverables to Volume Licensing such as Pricing, RevRec, Taxes, SKUs, Offers, Operations, Discounts, Promotions, Payments, Licensing Step Ups and Add Ons, Consumption, Unique Value Propositions, Press Releases, Operational Readiness, Invoicing, entitlement, Renewals, ToS, Product Use Rights, Product Definition and entitlement for enterprise, government, charities, and .
• Led new global Azure Cloud Support from ideation to global launch in 2 mos. which was designed to increase consumption and resulted in a 10% increase in billable services.
• Provided Roadmap Tool analysis, business and functional requirements, mockups, reporting and support for WWVL Licensing group and executive leadership.
• Managed multiple products and developed divergent processes, business and functional requirements across multiple customer bases supporting web and mobile platforms for data/voice business and business/residential services in an Agile/SCRUM environment.
• Duties included writing business and functional requirements, mockups, User Stories, Acceptance Criteria, Personas, Minimum Viable Features, and Epics. Led backlog and roadmap management and sequencing.

Confidential

Product Manager

Responsibilities:

• Led creative teams and delivery of Proof of Concept Confidential mobile application focused on account management and payments in an effort that would produce savings of >$3M in first quarter.
• Led JUMP Upgrade targeted to drive consumption by 4% by including all devices, improved terms for upgrades and financial terms.
• Lead for defining and expanding the Confidential Tuesday Loyalty program.
• Wrote business and functional requirements, User Stories, and Acceptance Criteria for JUMP Upgrade and PoC mobile app.
• Ensured new products and features are poised for success with operational support, maintenance resources, and supporting business processes and policy are in place.

Confidential

Product Manager

Responsibilities:

• Led the development of Charging and Rating group on Confidential ’s CEB Billing and Payments platform to support Confidential ’s first proprietary enterprise roll out for Confidential .
• Responsible for maintaining project cadence, business and functional deliverables, artifacts, reporting, project and resource budgets.
• Managed process of translating product roadmap into launched product - writing business and functional requirements, processes, user stories, prioritizing 2-week agile iterations, working with devs, leads, architects and QA.

Confidential

Senior Product Manager

Responsibilities:

• Provided technical and business acumen for an eCommerce and mCommerce platform whose charter is to design, identify and develop mobile applications, digital media products and payment platform strategies.
• Responsible for managing the day-to-day operations and obtaining DeBlume’s financial and strategic goal’s measured in terms of online conversion rates, KPIs, revenue, POCs for funding, and EBITDA.
• Managed go to market campaign strategies based on product features and customer requirements, market analysis, competitor analysis, and financial analysis for a micro-payments platform.
• Managed process of translating product roadmap into business and functional requirements, processes, epic’s, user stories, prioritizing 2-week agile iterations, working hands-on with engineers and QA.

Confidential

Senior Product Manager

Responsibilities:

• Managed process of translating product roadmap into launched product - writing business and function requirements, process development, PRDs, HLDs, LLD’s, IA’s, epic’s user stories, prioritizing 2-week agile iterations, working hands-on with engineers and QA.
• Managed the transition of former vendor to a highly complex AMDOCs CES solution that required integration between 15 downstream APIs and service providers, such as Geocode, in order to achieve an end-to-end fulfillment process including data charging structure, qualifications, and controls defined by KPIs and SLAs.
• Apart of tiger team that drove substantial cost-cutting and process improvement efforts; reduced subscriber acquisition costs from $ 0 per customer and reduced operating expenses per subscriber by 60%.