SUMMARY

• Highly motivated and results - driven wif 8+ years of experience in the healthcare domain
• Proficient in Business Requirements Gathering, Business Process Flow, Business Process Modelling, Business Process Re-engineering, and Business Change Management.
• Proficient in preparing Business Requirements Document (BRD), Functional Requirements Document (FRD), Requirements Traceability Matrix (RTM), defining project plans and delivering project status reports.
• Experience in facilitating Joint Application Development (JAD) sessions, brainstorming, reviews, walkthroughs, one-on-one meetings and coordinating wif cross-functional teams including end users, IT group and the management.
• Expertise and hands-on experience in SDLC Methodologies like Agile and Waterfall.
• Experience in creating Process flow charts, Use case diagrams, Activity Diagrams, Data Flow Diagrams and Sequence Diagrams.
• Experience in conducting GAP and Impact Analysis to analyze change wifin business processes.
• Retrieved Data using SQL queries and did Data Mapping and Data analysis.
• Experience in using defect tracking tools to address bugs and interacting wif development team to fix them.
• Facilitated User Acceptance Testing (UAT) wif appropriate stakeholders, clients, and business users.
• Experienced inScrum PracticeslikeUser Stories, Story Slicing, Backlog Grooming, Release Planning, Daily Scrum, Sprint Planning, Spring ReviewandSprint Retrospective.
• Team player wif excellent interpersonal, verbal, and written communication skills in creating alignment between stakeholders, project managers and end-users.

TECHNICAL SKILLS

Methodologies: SDLC, Agile (Scrum, Kanban), Waterfall

Business skills: Defining and preparing Business Requirements Documents, Business Process Analysis & Reengineering, Use Case Modelling, User Stories in AS- IS and TO BE format, Workflows, Acceptance criteria in Gherkins Format, Activity Diagrams, JAD Sessions, Requirements Workshops, Brainstorming, Gap Analysis, Data Analysis, Impact Analysis, Risk Analysis, Feasibility Studies, Change Management, Test cases and UAT documents.

Tools: Azure Devops, JIRA, Balsamiq, Rational Requisite Pro, Rally, Visio

Documentation: Microsoft Excel, Word, PowerPoint languages:

SQL databases: MS-Access, SQL Server 2000/2005, Oracle, CRM

Front end: Microsoft Project, SharePoint

PROFESSIONAL EXPERIENCE

Confidential, Aurora, IL

Business Analyst

Responsibilities:

• Point of contact for all master list module related system interface issues in eMedicareSync.
• Configure the design of the application software to meet requirements and business processes of the end-user.
• Collaborate wif clients to ensure all data mappings and functional requirements are accurately defined and documented for system enhancements in the form of user stories and functional requirements documents.
• Troubleshoot technical issues (bugs, data integration, data migration) and drive issue escalation/ resolution wifin QA and DEV Teams.
• Communicate use case scenarios to users and developers wif UML diagrams.
• Drive architecture, design and solution approach discussions for new modules and service offerings.
• Perform ad hoc analysis to assess problematic trend variances, utilizing “on the fly” SQL queries and Excel pivot tables.
• Schedule and analyze SQL jobs of the Design Compare Tool and Health Check Report.
• Develop job aids for the end-user and participate in client demos of the product offerings.
• Analyze large sets of data and Excel-based and Access-database based reports from health plans and assess turnaround times and key performance indicators (KPI’s) to projections.
• Write UI expression rules code dat clarify business rules and transformation logic to development team.
• Create and maintain test plans and test cases to facilitate user acceptance testing of system enhancements.
• Author various statistical reports using SQL reporting services.
• Collaborate wif UI/UX, Dotnet, API, SQL and System Teams to support development initiatives knowledge of JSON involved.

Confidential, Hartford, CT

Business Analyst

Responsibilities:

• Worked on an Agile, SDLC methodology. Conducted meetings wif the product owner and stakeholders to gather the requirements for the project.
• Worked closely wif counterparts in Product Management to align on the vision, program backlog, and roadmap.
• Conducted analysis activities associated wif process definition and design, performance management, and business operations optimization wif the goal of achieving company objectives.
• Acted as a liaison between business users and Information Technology team members to gather and document detailed business and technical requirements, including business rules and data standards.
• Defined system scope and objective and prepared business requirements document and functional requirements document.
• Prepared requirement traceability matrix, use cases, use case diagram, flowchart using MS Visio.
• Provided end-user training and procedural documentation. Conducted end user training and assisted users wif ad-hoc information/or reporting needs.
• Managed and developed product backlog, as well as user stories backlog for implementation and facilitated the backlog refinement sessions.
• Facilitated sprint planning and sprint review/demo meetings to give feedback on sprint achievement to the stakeholders.
• Worked directly wif other product owners, system engineers, program managers, developers, testers, and customers to define features and technical user stories.
• Tracked defects and failures, reviewed the defects, and assigned to the appropriate developer for resolution. Retested defects dat have failed after they have been resolved by the developer to ensure no other issues exist.
• Contributed to continuous process improvements to increase the efficiency of QA and development.

Confidential, Aberdeen, MD

Business Analyst

Responsibilities:

• Coordinated wif Product Owners and Project SME'S in an Agile Scrum environment to gather functional and non-functional requirements.
• Coordinated the daily stand-ups, Sprint planning sessions, Sprint refinements sessions wif the teams.
• Reviewed, analyzed, and created detailed documentation of business systems and user needs, including workflow, program functions and steps required to develop or modify application programs
• Used MS SharePoint for managing and sharing Epics and other project documents wif stakeholders. Based on business stakeholder’s perspective, created User Stories in JIRA wif technical and non-technical requirements.
• Created Requirements Traceability Matrix to ensure dat all the requirements are covered.
• Documented UML (unified modelling language) for better execution, schedule, and budget.
• Conducted JAD sessions.
• Conducted Gap Analysis and updated recommendation to the Project Manager.

Confidential

Business Analyst

Responsibilities:

• Interacted wif the stakeholders and the subject matter experts (SME’s) to get a better understanding of Client Business Processes and elicit requirements in sync wif the scope of the project.
• Used Agile Software Development process viz. Scrum, as dis was a time bound project
• Facilitated iteration planning meetings, lead work wifin individual sprints, coordinated retrospectives and demos by partnering wif Scrum Master.
• Worked wif scrum master and conducted scrum meetings and daily stand-ups.
• Synthesized product requirement documents (PRD), mock-ups, wireframes, user stories in JIRA
• Involved in requirements gathering sessions wif internal and external stakeholders to understand requirements in terms ofbusinesschange.
• Created Requirements Traceability Matrix (RTM) to track requirements and testing activities, as well as maintained forward and backward traceability throughout the testing and development lifecycle.
• Wrote SQL scripts for creating performance evaluation reports.
• Documented the mappings used in ETL processes.
• Utilized JIRA to manage defect tracking, bug fixes, test scripts, and report defect.
• Helped QA Team in writing test cases, test plans and tested the final application to verify whether all the User Requirements were catered to by the application.

Confidential

Business Analyst

Responsibilities:

• Asked detailed questions and noted the requirements to understand business rules, business process, business flow, stakeholders, and follow the SDLC standard of the business in project meeting.
• Documented user stories created process flows, wireframes, and mock-ups.
• UtilizedAgileProcess for streamlining the team development activities.
• Created user stories, broke down epics, worked wif the team to determine points in JIRA.
• Managed the product backlog (grooming, prioritization, and refinement), working day-to-day wif the productAgile/Scrum teams to clarify requirements balance thebusinessneeds wif technical requirements.
• Maintained a requirements traceability matrix and sprint backlog using the JIRA requirements management tool.
• Developed Use Cases diagrams, Business Process Modelling using UML.
• Actively interacted wif different business groups to perform Gap analysis to identify the deficiencies in the system by comparing the actual objectives wif the system objectives desired.
• Performed task decomposition, delegated tasks, and monitored project milestones using MS Project.
• Managed project documentation (implementation plan, issues log, process maps, weekly status reports, etc.) and monitored results of process design deliverables and project completion.
• Interacted wif business users, technical team and UX designers to refine the high-level business requirements.
• Conducted walkthroughs wif business and development teams.
• Involved in Data Analysis and Data Mapping to track all data elements used in the application from the user interface through different interfaces to the target databases in which they are stored.

Confidential

Business Analyst

Responsibilities:

• Followed Agile Iterative development approach and was involved wif all iterations of the development life cycle.
• Communicated extensively wif clients and different levels of management to identify new User Stories and to develop functional and technical specifications. Analyzed and created User Stories based on the stakeholder’s description and epics.
• Conducted GAP Analysis and developed data relationships diagrams to define the impact of the new requirements on the existing system.
• Conducted JAD Sessions to resolve open issues, change requests and most importantly, to facilitate identification and development of an architectural solution.
• Prepared Business Process Models dat include modelling of all the activities of the business from the conceptual to procedural level.
• Documented the purpose of mapping to facilitate the personnel to understand the process.
• Worked wif the cash management team in storing depository account balances from banks, electronic funds transfers (EFT) settlement amounts, payment, and receipt amounts from internal and external sources, such as money orders, money transfers and real estate purchases and interest amounts due from money market funds.
• Used data flow process in the business and make them more understandable to developers and architects.
• Extensive experience in mapping Source-To-Target requirements.
• Identified and documented issues, risks, gaps, descriptions, impacts and provided recommendation and alternatives to re-engineer the current processes.