SUMMARY

• Highly motivated and results - driven with 8+ years of experience in teh healthcare domain
• Proficient in Business Requirements Gathering, Business Process Flow, Business Process Modelling, Business Process Re-engineering, and Business Change Management.
• Proficient in preparing Business Requirements Document (BRD), Functional Requirements Document (FRD), Requirements Traceability Matrix (RTM), defining project plans and delivering project status reports.
• Experience in facilitating Joint Application Development (JAD) sessions, brainstorming, reviews, walkthroughs, one-on-one meetings and coordinating with cross-functional teams including end users, IT group and teh management.
• Expertise and hands-on experience in SDLC Methodologies like Agile and Waterfall.
• Experience in creating Process flow charts, Use case diagrams, Activity Diagrams, Data Flow Diagrams and Sequence Diagrams.
• Experience in conducting GAP and Impact Analysis to analyze change within business processes.
• Retrieved Data using SQL queries and did Data Mapping and Data analysis.
• Experience in using defect tracking tools to address bugs and interacting with development team to fix them.
• Facilitated User Acceptance Testing (UAT) with appropriate stakeholders, clients, and business users.
• Experienced inScrum PracticeslikeUser Stories, Story Slicing, Backlog Grooming, Release Planning, Daily Scrum, Sprint Planning, Spring ReviewandSprint Retrospective.
• Team player with excellent interpersonal, verbal, and written communication skills in creating alignment between stakeholders, project managers and end-users.

TECHNICAL SKILLS

Methodologies: SDLC, Agile (Scrum, Kanban), Waterfall

Business skills: Defining and preparing Business Requirements Documents, Business Process Analysis & Reengineering, Use Case Modelling, User Stories in AS- IS and TO BE format, Workflows, Acceptance criteria in Gherkins Format, Activity Diagrams, JAD Sessions, Requirements Workshops, Brainstorming, Gap Analysis, Data Analysis, Impact Analysis, Risk Analysis, Feasibility Studies, Change Management, Test cases and UAT documents.

Tools: Azure Devops, JIRA, Balsamiq, Rational Requisite Pro, Rally, Visio

Documentation: Microsoft Excel, Word, PowerPoint languages:

SQL databases: MS-Access, SQL Server 2000/2005, Oracle, CRM

Front end: Microsoft Project, SharePoint

PROFESSIONAL EXPERIENCE

Confidential, Aurora, IL

Business Analyst

Responsibilities:

• Point of contact for all master list module related system interface issues in eMedicareSync.
• Configure teh design of teh application software to meet requirements and business processes of teh end-user.
• Collaborate with clients to ensure all data mappings and functional requirements are accurately defined and documented for system enhancements in teh form of user stories and functional requirements documents.
• Troubleshoot technical issues (bugs, data integration, data migration) and drive issue escalation/ resolution within QA and DEV Teams.
• Communicate use case scenarios to users and developers with UML diagrams.
• Drive architecture, design and solution approach discussions for new modules and service offerings.
• Perform ad hoc analysis to assess problematic trend variances, utilizing “on teh fly” SQL queries and Excel pivot tables.
• Schedule and analyze SQL jobs of teh Design Compare Tool and Health Check Report.
• Develop job aids for teh end-user and participate in client demos of teh product offerings.
• Analyze large sets of data and Excel-based and Access-database based reports from health plans and assess turnaround times and key performance indicators (KPI’s) to projections.
• Write UI expression rules code that clarify business rules and transformation logic to development team.
• Create and maintain test plans and test cases to facilitate user acceptance testing of system enhancements.
• Author various statistical reports using SQL reporting services.
• Collaborate with UI/UX, Dotnet, API, SQL and System Teams to support development initiatives knowledge of JSON involved.

Confidential, Hartford, CT

Business Analyst

Responsibilities:

• Worked on an Agile, SDLC methodology. Conducted meetings with teh product owner and stakeholders to gather teh requirements for teh project.
• Worked closely with counterparts in Product Management to align on teh vision, program backlog, and roadmap.
• Conducted analysis activities associated with process definition and design, performance management, and business operations optimization with teh goal of achieving company objectives.
• Acted as a liaison between business users and Information Technology team members to gather and document detailed business and technical requirements, including business rules and data standards.
• Defined system scope and objective and prepared business requirements document and functional requirements document.
• Prepared requirement traceability matrix, use cases, use case diagram, flowchart using MS Visio.
• Provided end-user training and procedural documentation. Conducted end user training and assisted users with ad-hoc information/or reporting needs.
• Managed and developed product backlog, as well as user stories backlog for implementation and facilitated teh backlog refinement sessions.
• Facilitated sprint planning and sprint review/demo meetings to give feedback on sprint achievement to teh stakeholders.
• Worked directly with other product owners, system engineers, program managers, developers, testers, and customers to define features and technical user stories.
• Tracked defects and failures, reviewed teh defects, and assigned to teh appropriate developer for resolution. Retested defects that has failed after they has been resolved by teh developer to ensure no other issues exist.
• Contributed to continuous process improvements to increase teh efficiency of QA and development.

Confidential, Aberdeen, MD

Business Analyst

Responsibilities:

• Coordinated with Product Owners and Project SME'S in an Agile Scrum environment to gather functional and non-functional requirements.
• Coordinated teh daily stand-ups, Sprint planning sessions, Sprint refinements sessions with teh teams.
• Reviewed, analyzed, and created detailed documentation of business systems and user needs, including workflow, program functions and steps required to develop or modify application programs
• Used MS SharePoint for managing and sharing Epics and other project documents with stakeholders. Based on business stakeholder’s perspective, created User Stories in JIRA with technical and non-technical requirements.
• Created Requirements Traceability Matrix to ensure that all teh requirements are covered.
• Documented UML (unified modelling language) for better execution, schedule, and budget.
• Conducted JAD sessions.
• Conducted Gap Analysis and updated recommendation to teh Project Manager.

Confidential

Business Analyst

Responsibilities:

• Interacted with teh stakeholders and teh subject matter experts (SME’s) to get a better understanding of Client Business Processes and elicit requirements in sync with teh scope of teh project.
• Used Agile Software Development process viz. Scrum, as dis was a time bound project
• Facilitated iteration planning meetings, lead work within individual sprints, coordinated retrospectives and demos by partnering with Scrum Master.
• Worked with scrum master and conducted scrum meetings and daily stand-ups.
• Synthesized product requirement documents (PRD), mock-ups, wireframes, user stories in JIRA
• Involved in requirements gathering sessions with internal and external stakeholders to understand requirements in terms ofbusinesschange.
• Created Requirements Traceability Matrix (RTM) to track requirements and testing activities, as well as maintained forward and backward traceability throughout teh testing and development lifecycle.
• Wrote SQL scripts for creating performance evaluation reports.
• Documented teh mappings used in ETL processes.
• Utilized JIRA to manage defect tracking, bug fixes, test scripts, and report defect.
• Helped QA Team in writing test cases, test plans and tested teh final application to verify whether all teh User Requirements were catered to by teh application.

Confidential

Business Analyst

Responsibilities:

• Asked detailed questions and noted teh requirements to understand business rules, business process, business flow, stakeholders, and follow teh SDLC standard of teh business in project meeting.
• Documented user stories created process flows, wireframes, and mock-ups.
• UtilizedAgileProcess for streamlining teh team development activities.
• Created user stories, broke down epics, worked with teh team to determine points in JIRA.
• Managed teh product backlog (grooming, prioritization, and refinement), working day-to-day with teh productAgile/Scrum teams to clarify requirements balance thebusinessneeds with technical requirements.
• Maintained a requirements traceability matrix and sprint backlog using teh JIRA requirements management tool.
• Developed Use Cases diagrams, Business Process Modelling using UML.
• Actively interacted with different business groups to perform Gap analysis to identify teh deficiencies in teh system by comparing teh actual objectives with teh system objectives desired.
• Performed task decomposition, delegated tasks, and monitored project milestones using MS Project.
• Managed project documentation (implementation plan, issues log, process maps, weekly status reports, etc.) and monitored results of process design deliverables and project completion.
• Interacted with business users, technical team and UX designers to refine teh high-level business requirements.
• Conducted walkthroughs with business and development teams.
• Involved in Data Analysis and Data Mapping to track all data elements used in teh application from teh user interface through different interfaces to teh target databases in which they are stored.

Confidential

Business Analyst

Responsibilities:

• Followed Agile Iterative development approach and was involved with all iterations of teh development life cycle.
• Communicated extensively with clients and different levels of management to identify new User Stories and to develop functional and technical specifications. Analyzed and created User Stories based on teh stakeholder’s description and epics.
• Conducted GAP Analysis and developed data relationships diagrams to define teh impact of teh new requirements on teh existing system.
• Conducted JAD Sessions to resolve open issues, change requests and most importantly, to facilitate identification and development of an architectural solution.
• Prepared Business Process Models that include modelling of all teh activities of teh business from teh conceptual to procedural level.
• Documented teh purpose of mapping to facilitate teh personnel to understand teh process.
• Worked with teh cash management team in storing depository account balances from banks, electronic funds transfers (EFT) settlement amounts, payment, and receipt amounts from internal and external sources, such as money orders, money transfers and real estate purchases and interest amounts due from money market funds.
• Used data flow process in teh business and make them more understandable to developers and architects.
• Extensive experience in mapping Source-To-Target requirements.
• Identified and documented issues, risks, gaps, descriptions, impacts and provided recommendation and alternatives to re-engineer teh current processes.