Manager - Business Analysis practice Resume - Hire IT People

SUMMARY:

Business Analysis expert, bilingual French - English, with 22 years of experience in various industries (airlines/tourism, railroad, banking, telecommunications, energy, automotive, new technologies, defense)
Comprehensive experience in implementing IT solutions in Agile and Waterfall mode, in custom development projects (JavaScript, .NET) and with software packages (ERP, CRM)
Experienced with business process modeling, User Acceptance testing, RFI/RFP definition and organisational change management
Ability to learn quickly, think creatively and stay focused on customers and results
Advanced coaching and mentoring skills

PROFESSIONAL EXPERIENCE:

Confidential

Manager - Business Analysis practice

Responsibilities:

Identify the gaps between existing business analysis and best practices (IIBA), determine and implement activities to close the gap
Review business analysis resource requests with project managers and Project Management Office to assign the right resources
Recruit business analysts (consultants, permanent employees)
Manage Business Analysts’ performance on projects (25 team members)
Set and review Business Analysts’ yearly objectives, conduct one-on-one discussions with permanent employees
Act as a Business Analysis expert on key projects
Liaise with Business Engagement Managers, Program and Project Managers
Coach and mentor Business Analysts (best practices, performance, collaboration, relationship challenges, etc.)
Handle administrative tasks (onboarding, time approval, purchase orders, etc.)

Confidential

Senior Business Analyst

Responsibilities:

Conduct functional and non-functional requirements workshops with business representatives
Specify user stories
Review user stories with developers and QA specialist, answer questions
Work closely with the Product Owner (backlog grooming, issues, investigations, etc.)
Liaise with the quality assurance team to prepare the user acceptance tests
Participate in Agile team activities (sprint planning, backlog grooming, etc.)

Business Analyst

Confidential

Responsibilities:

Review report contents and dashboard (KPI definition, etc.)
Analyze data sources
Write user stories (Agile)
Interact with developers
Define stakeholder and business requirements
Write specification document
Participate in the definition of the business case
Work in close collaboration with the solution architect and functional analysts
Review and approve functional and technical specifications
Prepare and present summary documents (PowerPoint, Visio) to the project sponsor and various stakeholders
Prepare and conduct User Acceptance Tests
Perform Business Analysis for enhancement requests

Business Analyst

Confidential

Responsibilities:

Write and prioritize user stories (Agile)
Work closely with the Product Owner (backlog grooming, issues, investigations, etc.)
Review solution with developers
Review and approve technical specification documents
Prepare and conduct User Acceptance Tests
Specify business goals and objectives
Specify business and stakeholder requirements
Specify use cases (UML)
Validate that the solution answers the business needs
Assist with the preparation of User Acceptance tests
Work in close collaboration with the Organizational Change Management team to identify impacts on roles, responsibilities, processes, etc.

Senior Consultant

Confidential

Responsibilities:

Define the interview guide and information comparison matrix, using the SCOR (Supply Chain Operations ) model
Participate in interviews with Senior Directors/Vice Presidents/Executive Vice Presidents
Coordinate and participate in the findings specification
Coordinate the definition of implementation initiatives
Redefine business processes
Identify impacts in terms of organization, processes, human resources and technology
Provide implementation recommendations
Specify outsourcer’s business requirements
Shared Service Centre
Prepare and conduct workshops with the impacted stakeholder in multiple countries
Defined existing business processes and rules
Identify gaps with standardized processes
Define challenges, expectations, perceived risks, local specificities
Define, plan and implement change management activities
Supervise 2 consultants
Recommend an activity split between France and the Philippines Shared Service Centers
Evaluate FTEs (Full Time Equivalent) gains
Identify impacts in terms of processes, organization and tools, related risks and preventative actions