SUMMARY:

• Dynamic and talented IT leader with a solid reputation for mastering industry practices and driving usability, performance, and functionality. Spearheaded major application transformation initiatives such as legacy rewrites that optimized load times by 92% and improved search times by 84%. Consistently surpassed the challenge to change the paradigm of IT from a cost center to a value - added group. Recognized for developing strategic plans, identifying direct opportunities and leveraging expertise to exceed goals.
• Team Leadership and Development
• Applications Development/Design
• Change Management
• Legacy transformation; lift & shift
• Strategic Business Planning & Analysis
• Certified Scrum Practitioner (CSM, CSPO)
• Solutions Analysis; Implementation
• Budget Control - Vendor Relations
• Technical Direction and Evaluation

TECHNICAL SKILLS:

Directly Coded: Smalltalk, HTML, iOS Swift, COBOL, C, Java, PowerBuilder, VB

Managed Developers with Following Skills: Web and client/server development, Java, Spring, CSS, JavaScript, Ajax, jQuery, Bootstrap, node.js, backbone.js, responsive design, web services, PL/SQL, COBOL, business-continuity / HA planning, architecture planning, prod support, vulnerability mitigation, SSL authentication

Technology Snapshot: Mainframe | Mac OSX | AS400 | MS Office Suite | MS Project | Visio| Dreamweaver, Photoshop | SoapUI | Oracle | DB2 | IDMS | SQL Server | SQL Developer/Data Modeler | Rally | HP ALM | Jira | Introscope| AppDynamics | client-server/web/mobile dev| OO analysis and design | Venafi (digiCert management)

PROFESSIONAL EXPERIENCE:

Technology Manager

Confidential

Responsibilities:

• Joined WF as result of an acquisition of GE financial assets and led effort to on - broad apps acquired from GE - Aspect Dialer (Philippines telco) and ISM (US & Canada customer care) - to WF network
• Provided sizing/created budget for build and support of applications
• Responsible for leading all SDLC phases of 3 project sub-streams - ISM lift & shift, Thor (collections data analytic and assignments app) legacy transformation, migration to Wells Fargo alternative dialer solutions

IT Applications Leader

Confidential

Responsibilities:

• Managed a key sub-stream of the critical “multi-tenant” data segregation project which helped to enable the divestiture of over $40 billion in GE Capital assets to Bank of Montreal, Wells Fargo, and others
• Oversaw the development of the QView application which replaced vendor-licensed call queue monitoring application, saving the company $20k/year in licensing costs
• Led the successful launch of the Internal Servicing Module (ISM) application to replace the popular but nearly technologically-obsolete legacy system.
• Institutionalized the Agile development practices through coaching team in Scrum practices and led adoption of new Scrum tools such as Rally, JIRA’s user feedback API, and HP ALM
• Delivered ISM integration with SalesForce.com as a cross-functional initiative between IT, Customer Care, and Sales departments, enabling business to generate an additional $19 million in deals funded in ’14-15

Confidential

Lead Systems Analyst

Responsibilities:

• Project Manager, concept designer, and chief promotor for the Internal Servicing Module (ISM) initiative; develop new-to-the-team Agile practices, performed detailed technical analysis, and built productive relationships with business stakeholders to establish buy-in and support for the initiative
• Following the initial product pilot launch in Q4 2013, tests revealed ISM performance far exceeded that of CSD, realizing 92% faster comments load and 84% faster searches through its signature “intelliSearch” function; achieved approval and funding to build-out a complete replacement of CSD based on an ISM POC foundation; exceeded all established expectations
• Employed creative methods to develop a proof of concept and enabled all users to pilot the application; demonstrated the viability of the technology and delivered insight on ISM value
• Provide influential leadership, coaching, and mentorship to a team responsible for troubleshooting, maintenance, enhancements, testing, and quality control; built a cohesive, largely self-directed team which has successfully created, launched, and implemented numerous production software releases
• Act as a Business Analyst for MyAccounts, a customer-facing account management website; oversaw requirements gathering and testing efforts and recognized with several “Above and Beyond” s
• Successfully integrated the servicing platform with multiple systems interfacing applications including SalesForce.com, Siebel (service request management), MyAccounts “web-assist” feature, CTI (computer-telephony interface) and single-click PDF invoice copy download from invoice repository
• Recipient of numerous s and honors for broad s, including the “External Focus” for work on the strategic accounts project and “Clear Thinker” for leading analyses and driving the resolution of “showstopper” issues during PMS rehosting, a multimillion dollar initiative

Independent IT Consultant

Confidential

Responsibilities:

• Served as lead developer and team lead for the CSD application. This entailed coding, conducting code reviews, and guiding dev team in build effort and providing technical support and expertise to team.
• Held specialized knowledge of CSD and its broader architecture as well as maintaining peer relationships across IT areas such as infrastructure, interfacing application teams, and run-support team to support effective implementations.
• Oversaw team of up to 6 contractors in supporting and maintaining the EaglePro (EP) sub-ledger app. Additionally collaborating with EP vendor on projects and managing vendor relationship.
• As project manager, led a 5-month ~$350,000 project to transition EP from being a vendor-supported and vendor-hosted application to being owned and maintained in-house. This effort included
• Upgrading the application’s aging tech-stack, meeting requirements for high-availability, as well as overseeing knowledge transfer efforts.
• Managing budget and vendor relations.
• Overseeing development of detailed testing plans which include those for regression testing, performance testing, disaster-recovery testing, and post-implementation testing.
• Ensuring project receives proper approvals through each phase of the tollgate process by submitting PMO deliverables including project charters, architecture diagrams, test plans, and budgets.
• Working with user-groups to develop requirements, design specs, and coordinate testing.

Director of Information Technology/Partner

Confidential, NC

Responsibilities:

• Directed major website implementation projects; led the company to achieving a listing in Charlotte Business Journal’s “List of the Best”; recognized as one of the region’s largest web design companies
• Sourced, identified, and recruited top freelance designers and developers to implement customer projects, including website development and email campaign setup; oversight/guidance to freelancers