SUMMARY:

• Scrum Master: 3 years converting requirements into epics, features and user stories, defining acceptance criteria, definition of done, daily standup, backlog grooming, on agile best principles, sprint retrospective and providing support in transition from waterfall to agile.
• Project Management: Providing end - to-end management (Intake, scope, requirements, roadmap, metrics) of projects all the way from scoping/design and development through to QA and successful implementation into production environment.
• Product Owner: Over 5 years of managing product through its life cycle.
• Business Analyst: Over 10 years of work experience as a Business Analyst using both Agile/Scrum and Waterfall methodologies. Acting as a liaison between cross-functional business units and Information Technology to gather requirements, create functional requirement documents and translate to IT for technical development for enhancements, changes, and creation of software applications.
• Reporting & Analytics: Several years of working in the Data analytics field including data analysis, forecasting, standard and ad hoc reporting, automation of manual reporting, data quality and integrity, data governance, implementation of BI tools, identification and definition of key metrics and attributes
• Process Improvement: Conducting analysis of as-is process to determine opportunities for improvement and making recommendations through a better to-be process diagram.
• Supervisory Experience: Over six years of experience in building productive teams including hiring, mentoring,, etc. of teams of up to 70 (Onsite and Offshore) employees based upon project needs.
• QA and Testing: Active participation and conducting of user acceptance testing before the deployment of product/enhancement into the production environment.
• Documentation & (Team Management): Creation of documentation to act as documents and to train new/existing employees on tools and processes.
• Facilitation of JAD sessions: Coordination and facilitation of meetings/discussions between cross-functional business units and Information Technology
• BI Analytics and Data Warehouse: Perform data exploration/analysis identifying trends and insights. Partner with the BI Manager and Center of Excellence leaders on building a best-in-class suite of tools and reporting mechanisms to bring the most salient, insightful data more directly into key business functions.

TECHNICAL SKILLS:

Change Management Tools: - Aldon, Turnover, ImplementerStrong MS Office Suite, Database Design (RDBMS). Requirement Analysis, Costing and Budgeting, Project Scheduling, Custom Software Development, ROI Analysis, JIRA, CLARITY, RALLY, SERVICE NOW. SharePoint,AS400, CLLE, RPGLE, Synon, SQL, RDBMS, Crystal reports

PROFESSIONAL EXPERIENCE:

Project Manager (Scrum Master)

Confidential

Responsibilities:

• As the Project Manager, I was primarily responsible for product execution throughout the product lifecycle, including conducting research, creating, and aligning product strategy with corporate strategy, defining the product roadmap, requirements gathering and documentation, release management and readiness of their products, measuring the effects of these activities, and using metrics to feedback into the process.
• Communicate clear priorities and status of roadmap items to all stakeholders. Responsible for maintaining relationships and understanding expectations.
• Manage, coordinate, and establish priorities for complete product lifecycle including the planning, design, development, testing, implementation, and commercialization of business solutions.
• Support the creation of business cases for future project proposals, highlighting how new business opportunities are expected to promote sustainable business growth.
• Work with cross-company product managers to ensure strategic product roadmaps are successfully executed.
• Implement key metrics for product features and analyze metrics to verify objectives are progressing as planned.
• Initiate marketing strategies, maintain product development roadmaps, and execute product launch activities.
• Conducted and helped in team s and ramping up team of 70 people (onsite and offshore).
• Responsible for quarterly and yearly appraisals for 5 of my team members
• Used Data Warehousing and BI to analyse and forecast data and product for stores

Project Manager (Scrum Master)

Confidential

Responsibilities:

• As the Project Manager, I was primarily responsible for product execution throughout the product lifecycle, including conducting research, creating, and aligning product strategy with corporate strategy, defining the product roadmap, requirements gathering and documentation, release management and readiness of their products, measuring the effects of these activities, and using metrics to feedback into the process.
• Communicate clear priorities and status of roadmap items to all stakeholders. Responsible for maintaining relationships and understanding expectations.
• Manage, coordinate, and establish priorities for complete product lifecycle including the planning, design, development, testing, implementation, and commercialization of business solutions.
• Support the creation of business cases for future project proposals, highlighting how new business opportunities are expected to promote sustainable business growth.
• Work with cross-company product managers to ensure strategic product roadmaps are successfully executed.
• Implement key metrics for product features and analyze metrics to verify objectives are progressing as planned.
• Initiate marketing strategies, maintain product development roadmaps, and execute product launch activities.
• Conducted and helped in team s and ramping up team of 70 people (onsite and offshore).
• Responsible for quarterly and yearly appraisals for 5 of my team members
• Used Data Warehousing and BI to analyse and forecast data and product for stores

Project Lead (Scrum Master)

Confidential

Responsibilities:

• Leading daily standup, on agile practices to team and providing support in transition.
• Led the team in various processes such as RXCLAIM, Adjudication, Eligibility etc. to achieve project milestone on time with zero defects.
• Communicate clear priorities and status of roadmap items to all stakeholders. Responsible for maintaining relationships and understanding expectations.
• Manage, coordinate, and establish priorities for complete product lifecycle including the planning, design, development, testing, implementation, and commercialization of business solutions.
• Communicate with cross team leads for flawless production deployment.

Project Lead (Product Owner)

Confidential

Responsibilities:

• Worked as Project Lead and product owner for major takeover of Transamerica by Chubb, facilitating cross teams and cross companies’ information movement and getting the technical aspect of takeover done to perfection.
• Deciding on database changes and efficient implementation of data
• Creation of Project documentation including program related tasks and timelines for all phases of project revolution.
• Working with resource to identify trainees for super users, inbound and outbound managers including the facilitation of activities including meeting invites, conference rooms, etc.
• Gathering and reconciliation of vendor and supplier information and revisions to ensure data integrity and accuracy.
• Taking ownership of ad hoc projects as assigned by Manager and Senior Leaders

Project Lead (Product Owner)

Confidential

Responsibilities:

• Played major role in BOOTS acquisition by DEALS process by making cross teams understand the current Deals system for the acquisition data to flow from one process to another.
• Taking the related requirement and delegating to development team.
• Transforming requirements into detailed user stories which contain appropriate action items, business value, acceptance criteria, definition of done and ready and the related UI/UX.
• Working closely with the UI/UX designers to create a mockup design of the final solution including all related features and functionalities of the deliverable products.
• Providing clarification on any related issues or questions to the development team for any related story items and helping to remove any impediments.
• Assisting the development team in any related testing/QA exercises and validation of data/systems.
• Facilitation of design sessions with the business and subject matter experts to get clarification on any outstanding issues and providing timely answers and feedback to the technical team.
• Tracking and resolution of user story related issues including bugs, data issues, enhancements.

Project Lead

Confidential

Responsibilities:

• Facilitate process to capture and document business requirements. Analyze requirements; construct workflow charts and diagrams; studying system capabilities; write specifications.
• Eliciting requirements with business owner, requirements organization, translating and simplifying requirements, communication.
• Improve business processes and systems by studying current practices, designing modifications (process / workflows / user interface).
• Develop an understanding of the data sources used in our business to explain limitations and propose viable solutions based on the requirements.
• Perform data analysis, discover, and present insights to leadership on core business questions.
• Recommend controls by identifying problems, writing improved procedures.
• Provide s for users by writing and maintaining user documentation; providing help desk support; users.
• Prepare technical reports by collecting, analyzing, and summarizing information and trends.
• Assisting with the development of business cases
• Management of projects, processes, tools, and technologies to support the optimal operations for Incubator and Performance Compliance system for Walgreens.

Project Lead

Confidential

Responsibilities:

• Conducted a POC to efficiently decrease the time taken to computer billions of data in seconds of time and completed it to perfection.
• Converted DB2 tables to SQL tables and used batch and multithreading process.
• Management of projects, processes, tools and technologies to support the optimal operations for Air Line Reservations Department
• Working as a liaison between key business stake holders, vendor and Information Technology to gather and document high level and detailed requirements, facilitation of JAD sessions, tracking and monitoring project progress.
• Analysis and documentation of current AS-IS process in order to design and make recommendation for an enhanced TO-BE process including automation of manual processes.
• Multi-tasking, problem solving, analysis and communication on a continuous basis to ensure project progress and timelines stay in line with expectations from Senior Management.
• Scoping and documenting any project related changes to achieve successful on-time project completion.
• Extraction, analysis, reconciliation and validation of key metrics and attributes integral towards the successful delivery of the project
• Playing a liaison role to manage project efforts collaboratively, tracking budget compliance, resolve conflicts and drive team performance.
• Interaction with other business groups and departments to reconcile any conflicting stakeholder interests.
• Creation of project documentation to act as and material.
• Making efficient use of SharePoint to create a structure hierarchy of document folders for sharing and collaboration.
• Management of MPR (Monthly Project Report), Res Calendar, Project Intake Document

Team Lead

Confidential

Responsibilities:

• Identification of cross-functional business requirements for payment solutions and determine best resolution to business problems.
• Detailed description of user needs, program function and steps required to develop or modify computer programs in the areas of patient billing and receivables.
• Working closely with stakeholders, Product Managers, UI/UX designers and technical teams on new/existing enhancements associated to assigned products.
• Working as a liaison between multiple stakeholders and subject matter experts to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems.
• Providing leadership assistance to formulate requirements from ideation through to Production including matrix, managing QA and Dev resources throughout the SDLC process.
• Responsible for publishing, reviewing, and getting approval on user stories, requirement documents and release notes.
• Coordination of UAT activities with internal and external customers
• Analysis of technical requirements and specifications to generate functional requirements.
• Working as a Business Analyst, primary responsibilities include standard and ad hoc reporting, designing KPI and dashboards for meaningful and accurate reporting and leading project for automation of reporting and analytics for Patient Management, Strategic Sourcing and Procurement
• Management of Patient and account information including updates, extraction, manipulation, reporting and data cleanup in key applications including ServiceNow.
• Creation and management of a formal program to track, calculate, monitor, and manage rebates, credit memos, etc.
• Reporting of monthly key operational metrics to Senior Management including the year-to-date results of internal customer satisfaction survey
• Managing multiple teams supporting projects
• Multitasking as a Business Analyst and technical lead for all related BA duties including gathering requirements, end-to-end project management, testing/QA,, documentation, etc.
• Acting as a liaison between cross functional business units and Information Technology to automate manual reports and processes using Business Intelligence tools and technology solutions.
• Managing ad hoc projects and requests including documentation, enhancements and modifications to technology solutions, requirements documentation, release notes, etc.

Team Lead

Confidential

Responsibilities:

• Acting as a liaison between key stakeholders and technology to create and develop the Global max process for generating financial settlement file and use this file for authorization and billing generation of travel credit card.
• Primary job responsibilities include but not limited to standard and ad hoc reporting and analytics, process improvements, project management, customer relationship management, data quality and integrity, documentation and other projects as assigned.
• Standard and Ad hoc reporting and analytics for all weekly Purchase Order and Repair Order reports for Supply Chain Management.
• Driving process improvements through creation of automated reports utilizing multiple analytics tools
• Review and analysis of existing AS IS processes to design and implement more efficient TO BE processes
• Creation of documentation to act as and guides for new employees.
• Supporting projects on Strategic sourcing sub team by providing assistance on data extraction, process improvement and documentation and other ad hoc assignments as needed
• Management of multiple projects from design and development to testing and implementation into production environment.

Software Programmer

Confidential

Responsibilities:

• Developing and maintain the BPCS ERP system for supply chain for Huntsman and walking through the complete SDLC cycle with no defects.
• Acting as a liaison between various business areas and Business Intelligence solutions developers to gather, analyze and document business reporting requirements for standard and ad hoc reports and dashboards.
• Capturing, consolidation and communication of gathered reporting requirements from Subject matter experts to the Business Intelligence team for the development of automated reports using MicroStrategy Reporting tool.
• Data profiling and analysis of all related data elements (attributes and metrics) to identify the data fields to be used in the creation of fact tables and dimensions in the enterprise data warehouse.
• Running queries using SQL queries in Teradata to re-create and validate standard and ad ho reporting solutions, validate, and troubleshoot data related issues and verify the accuracy of information in the database.
• Identification, analysis, and documentation of data from multiple sources to select the right combination of attributes and metrics for the building of data warehouse for BI projects.
• Creation of documentation including data dictionary, data source mapping files, manuals, requirements documentation and release documents to provide guidance and support to both the business groups and technical teams.
• Design and development of Reports and dashboards using MicroStrategy Reporting tool to create automated reporting solutions for new and existing reports for various business groups.
• Continuous learning and development through usage of internal and external sources of learning for development of new skills to effectively manage my role and responsibilities.