SUMMARY

• Over 8 Years of IT experience as a Business Analyst for collaborated with various teams to affect a seamless transition of knowledge and requirements in a SDLC Process.
• Diverse experience working with various domains which includes Retail, E - commerce, Healthcare, and Insurance.
• A diverse experience in the industry working on cross-functional and multi-cultural teams.
• In depth understanding of the AS-IS and TO-BE business processes.
• Experience in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, design, development, testing, and deployment.
• Excellent Analytical skills in understanding and identifying the Business process and conducting feasibility studies to develop Scope and Vision Document.
• Expertise in identifying High level requirements and analysing and uniquely defining each Business Requirement into Functional Requirements.
• Expert in Tracking and Managing the Requirements using Requirement Traceability Matrix (RTM) that controls numerous artifacts produced by the teams across the deliverables for a project.
• Created and Simplified Business Use Case documentation- both Pictorial and Descriptive.
• Knowledge and understanding of all the methodologies and experience in Agile and RUP methodologies.
• Adept with different Requirement Elicitation techniques like, JAD sessions, Document analysis, Prototyping, Reverse engineering, Observation, Role playing, Market Survey, Interview, Brainstorming, Requirement workshop.
• Expertise in creating Wire frames/ Mock ups using MS Visio.
• Excellent skills in facilitating Joint Application Development (JAD) for eliciting functional requirements that support the High-Level business requirements and documenting business process flows.
• Experience in writing Business Requirements Document (BRD), Functional Requirements Document (FRD)
• Proficient in writing and executing simple SQL queries against the database to check for the ER relations with the requirements document.
• Conducted Stake Holder analysis to get a clear understanding of the process and various roles and responsibilities of the team members and to know the POC-Point of Contact.
• Skilled in performing Gap analysis and Impact Analysis by identifying existing technologies, documenting the enhancements to meet the end-state requirements.
• Expertise in assisting the Testing Team in creating the Test Plans, Test Cases and Test Scripts and efficiently prioritize and manage the defects using the Defect Tracking system.
• Experience in conducting User Acceptance Testing
• Reviewed the Test Cases for UAT and performed alpha and beta testing in UAT phase of the project.
• Expert in writing detail system use cases, developing business test cases, and working with QA teams during testing phase thereby facilitating acceptance testing with stakeholders and business users.

TECHNICAL SKILLS

Business Process Analysis & Reengineering: Gap Analysis, Impact Analysis, As - Is & To - Be Process Analysis

Requirements Elicitation Techniques: Conducting Interviews, meetings, observations and Workshop, Joint Application Development (JAD) Sessions and brain storming sessions.

Modelling and Analysis: UML Diagrams-Use Case, Activity diagrams, Process Flow, Service Oriented Architecture (SOA)

Business and System Documentations: Business Case, Vision Document, Business Requirements Document (BRD), Requirements Managements, Story Board & Validation

Methodologies: Waterfall, Agile, Scrum, structured SDLC methodology

Office Skills: MS Office 2010 - MS Excel, MS Word & MS PowerPoint

BusinessModelling Tools: MS Visio, Axure RP, Enterprise Architect, Contract Manager, IBM BPM, JAMA

Testing & Quality Tools: JIRA, MQC (Mercury Quality Centre), TFS

Platforms: Mainframe, SharePoint

Tools: (Financial & others) Scala, Oracle 11i, SAP (FICO), Advent Geneva, AutoRek, Bloomberg, Sugar CRM, Revitas, Facets

Database: SQL Queries, Oracle Server, MS Access

Operating Systems: Windows 97, XP, 2000, 2007

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential, Greenwood Village, CO

Responsibilities:

• Utilized corporation developed Agile SDLC methodology used Scrum Work Pro and Microsoft Office software to perform required job functions
• Conducted meetings and interviews with business users and SMEs in similar industries to identify and gather various functional and non-functional requirements.
• Implemented customer network enhancement projects to support ADMS (Advanced Distribution Management System) application at enterprise level.
• Optimized the performance of the distribution grid by using ADMS software.
• Created data flow and process flow diagrams to facilitate better understanding of customer segmentation, collaborated with team members to maintain documentation of high-level process flow and REPS reports.
• Generated dynamic dashboards with the help of Power Bi for visualization of dashboard data for customer conversion. Provided business development support by assisting in RFP response drafting, presentations and recommendations.
• Knowledge of monitoring, logging and cost management tools that integrate with AWS. Worked on Salesforce production and Salesforce stage platform to generate different offer groups based on customer/broker requirement.
• Acted as liaison between sales and other functional groups, solved problems that arrived in any segment of the Sales pipeline from suspect identification through invoicing including credits, contract, legal and other issues.
• Conducted weekly brainstorming session with the team that generated 20+ implemented improvement ideas per week. Owned accuracy and integrity of customer data in CRM. Maintained data accuracy at 85% on any changes in customer data (example- ownership change).
• Analyzed business requirements and assisted developers to implement them into Salesforce Lightning Framework. Worked with developers on Approved Email Templates to add the AMP script according to the business requirement.
• Involved in writing and maintaining the Requirement Definition Document that included Business Requirements BRD and Functional Requirements FRD, Functional Specification Document FSD
• Conducted highly interactive JAD sessions with project's stakeholders such as users from the client company, software QA analysts and project management team
• Tested software system functions using a Role-Based Access Control RBAC proxy authorization model with timing constraints on some roles ensured efficient operations of different modules re-statement on general ledger, account payables, receivables, and P/L in the integrated system
• Conducted GAP analysis of the different reports that were being presented to clients to accommodate their requirements for the new enhancements
• Managed implementation of the new software systems by solving issues arising with data transferring and paralleling
• Held meetings with client and project managers to ensure that delivered results meet the stakeholders' expectations
• Created user guide using text, diagrams, and snapshots for employees with different roles to use corresponding functionality
• Played a key role in the planning, User Acceptation testing, and Implementation of system enhancements and conversions
• Responsible for creating UML modelling plan, Use Cases, process flows, screen flows and business requirements documentation to model system development specifications, using MS Visio and Rational Requisite

Environment: MS Visio, Rational Rose, Agile, MS Word, MS Excel, RequisitePro, Windows, Linux, NetSuite, Intacct.

Sr. Business Analyst

Confidential, Rochester MN

Responsibilities:

• Gathered Business Requirements by Interacting with the Agents, Medicare Users, Business Users and SME’s.
• Facilitated Joint Application Development (JAD), sessions to identify business rules and requirements and then documented them for inter and intra departmental review.
• Reduced the potential for surprise billing via Transparency in Health Coverage.
• Accomplished experience from requirement analysis till deployment, using highly efficient RUP Methodology process of software development.
• Analyzed the business requirement as per the HIPAA rules and regulations.
• Documented high level Use Cases and derived detailed low level System Use Cases and Functional Designs from it.
• Worked on Claim processing module which involved Receipt and Verification of Claim Forms (837) and Claims Attachments (275), Claims Enquiry and Response (276/277), Adjudication, Healthcare Claim Payment/Advice (835) as per HIPAA guidelines
• Addressed the changes made to the Medicare & Medicaid program and created requirements mapping to that of the system requirements.
• Developed Requirement Traceability Matrix (RTM) & also RACI matrix.
• Follow a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and ensures that critical requirements are not missed.
• Used SQL and Data Cleansing for the arrangement of customer data
• Interact with developers and document the functionality process of all the components. Provide weekly status updates and generate follow up tasks.
• Worked on PLSQL in ORACLE database sever.
• Worked on arrays, loops, declaration of variables using PLSQL.
• Closely monitored development team to make sure, the software application fits within the architecture and has the required behaviors.
• Assisted in developing detailed Test plan, Test Cases, Test scripts for testing the functionality, GUI and security testing.
• Documented the organizations policies and procedure in the system functional requirement.

Environment: RUP, MS Project, ANSI X12- EDI, UML, MS Visio, ORACLE PLSQL, SQL Server, HTML, Rational Requisite Pro, MS SharePoint, Tableau

Sr. Business Analyst

Confidential, Rensselaer, NY

Responsibilities:

• Created online survey, conducted meetings and phone interviews with existing and potential users with different industry background and collected their feedback
• Performed SWOT analysis to evaluate internal and external environment of the product and the company
• Analysed, modified and finalized gathered feedback into Business and Functional Specification Document FSD and worked with product development team to add or change features of the platform
• Utilized Rational Unified Process RUP to configure and develop process, standards, and procedures to create a Business requirement Document BRD
• Conducted GAP analysis of the different reports presented to existing clients who had tried the system's designed procedures to accommodate their requirements for functionality improvement
• Conducted JAD sessions with project stakeholders, users, QA analysts and project management team for requirement modification as well as identifying and resolving issues to assure delivery quality
• Collaborated with UI team to develop page design including colour and shape of modules and buttons, font and animation effect
• Coordinated with product and marketing teams to present clear description, graphical instruction, questions and suggestions on the platform and links to other suggested websites based on clients' needs
• Identified Use Cases from the requirements and wrote UCS Use Case Specification
• Created artifacts such as Use Cases, Activity Diagrams, and Sequence Diagrams using MS Visio
• Prepared manual test scripts using Rational Test Manager Tracked defects using quality centre
• Monitored web maintenance to ensure smoothness and security of the platform system
• Involved in mentoring specific projects in application of the new SDLC based on the Agile management process, especially from the project management, requirements, and architecture perspectives
• Coordinated teams in bringing about Business Requirements, Architectural Specifications, Corporate Priorities and Functional Specification and maintaining Requirement Traceability Matrix. Applied Unified modelling Language UML to design Use Case Diagrams, Activity Diagrams, and Sequence Diagram
• Responsible for organizing the Quality Analyst QA walk through to explain proposed changes, coordinating with the test team to check and report weekly development status to the project manager and discussing with project manager and other teams regarding status of the launching process

Environment: MS Visio, MS Office Suite, Java, Oracle, UML, Quality centre, Agile, RUP, Windows, MS Project

Business Operations Analyst

Confidential

Responsibilities:

• Analysed consumer surveys and gave technical inputs in business meetings
• Researched on P2P, P2C, P2B development in USA and respective rules and regulations
• Collaborated with a P2P platform company and designed evaluation questions for checking whether the small businesses requesting for loans meet specific conditions and standards for certain level of loan limit
• Facilitated Joint Application Development JAD sessions to gather requirements from SMEs from different groups. Involved in the meeting with business and marketing team for requirements gathering in definition stage
• Collected and modified requirements, created Use Cases and documented Use Case Narratives with respect to each functional requirement:
• Small loan borrowers’ business owners, vehicle owners, house owners need to complete the online application evaluation form multiple choices, including some essential personal and business info and range of loan amount
• The risk department can review the borrowers' credit and borrowing history and make changes of the initial auto-classification.
• Facilitated the Customer in defining the high-level Functional Requirements and needs
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project
• The records were documented for loan decision making process, tracking or further analysis and investigation purposes requested by other departments or organizations
• Performed Data Validation of the data flow from the front-end to the back end using SQL to perform the Back- end testing on the database
• Increased proficiency in organizing, documenting, and tracking changes and defects using the Rational Clear Quest and archive change request in Clear Case
• Responsible for gathering the Requirements, Developing Process Model and detailed Business Policies and modifying the business requirement document as well as documenting approved change controls to add them into business design

Environment: MS Visio, PowerPoint, Quality Centre, Rational Requisite Professional, Rational Clear Quest, Rational Test Manager, Rational Clear quest, Microsoft Visio, Rational RequisitePro, MS SQL Server

Business Analyst

Confidential

Responsibilities:

• Participated in the identification, understanding, and documentation of business requirements, keeping in mind the need for the application based on the project Scope and SDLC methodology using RUP and Waterfall methodologies
• Worked with development managers and trade show organizers to translate the business requirements into functional requirements FRD and non-functional requirements that supported overall strategy, goals and objectives
• Created Use Case scenarios and documented planned work-flow business processes
• Traced Requirements to High Level Design, Test Cases and Product Requirements
• Assisted scrum master with the scheduling and execution of implementation tasks
• Performed manual tests as part of the Integration and User Acceptance Testing
• Monitored Defect Tracking system to prioritize defects and devise a plan for future enhancements
• Supported business process and Information technology process and procedures re-engineering
• Worked with production staff to develop functional requirements, identify and map detailed current processes, identify gaps and failure points, perform root cause analysis
• Conducted seminars, training sessions and formally documented all functionalities to help team members understand the applications and functionality