Summary:

Seven plus years of extensive experience in Insurance, Mortgage, Healthcare and Pharmaceutical industries as a business analyst with an excellent communication, experience with developing Business Processes with a goal of implementing Project Management.

• In depth understanding of object oriented analysis design and concepts of SDLC and process methodologies like Waterfall, RUP, Agile, SCRUM etc.,
• Experience in requirement gathering and documentation.
• Review of various documents including the Software Requirement Specifications SRS , Business requirements document BRD , Use Case Specifications, Functional Specifications FSD , Requirement Traceability Matrix RTM and testing documents
• Identify gaps, which require operational change in order to optimize system solutions by GAP analysis.
• Acted as liaison between management and development team for requirements and QA.
• Excellent experience in Creating Test Plans covering all conditions and eliminating redundancies.
• Experience in creating, modifying and enhancing both Manual Test Scripts in Test Director/Quality Center Selenium.
• Expertise in Bug Tracking Reports using Bug tracking tools, Bug reporting using Quality Center, Jira and Bugzilla.
• Working knowledge of testing applications on 98/NT/2000/XP environments as well as testing mobile applications Android/Windows/iOS
• Excellent in Business Process Modeling and Workflow modeling
• Modeling the system using Use Case Diagrams, Class Diagrams, State Diagrams, Activity Diagrams and Sequence Diagrams. Emphasis on requirements capturing/gathering through research, formal-informal sessions and JAD sessions with SMEs subject matter experts and end users.
• Coordination expertise with development and QA teams on review and status calls.
• Strong analytical, resolution, team management and organizational skills.
• Experience in performing Gap analysis, SWOT analysis and cost/benefit analysis.
• Excellent in Developing and evaluating business process Models.
• Good knowledge of SQL and PL/SQL to access databases like Oracle
• Expertise in developing workflows, process flows and data flow diagrams.
• Experience in conducting User Acceptance Testing UAT and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Hands on experience with IBM rational software integrated tools like Requisite pro, Rational rose for requirement management and analysis use case development, business and data modeling.
• Experience working on defect reporting and bug tracking systems such as HP Quality Center, Test director.
• Wrote SQL queries for data integrity testing.
• Excellent communication and interpersonal skills, bringing energy, enthusiasm and leadership to problem resolution.

TECHNICAL SKILLS:

Software Development Life Cycle SDLC , Unified Modeling Language UML , Rational Unified Process RUP , Joint Application Development JAD sessions, Capability Maturity Model for Software, Gap Analysis

Modeling Tools: Rational Rose, E/R Design, MS Visio

Requirement Management: Rational Requisite Pro, Doors

Version Control and Change Management: Rational ClearCase, Rational ClearQuest

Databases: Oracle, Ms Access, MS SQL, DB2

Test Tracking Tools: Rational Test Manager, Mercury Test Director, Quality Center, JIRA, Bugzilla.

Programming Languages: C, C , Pl/SQL, Html

O/S: Windows 95/98/Nt/2000/XP/7, UNIX, Linux

Reporting Tools: Crystal Reports

Other Tools: MS Project 2007, MS Office, MS FrontPage, Adobe Acrobat, Macromedia Dreamweaver, MS Share Point

WORK EXPERIENCE

Confidential

Position: Business Analyst

• Confidential is a healthcare consulting firm as part of the AmerisourceBergen family of companies, serving all the stakeholders associated with healthcare domain with different mediums like Patient Plus
• A customer relation management tool , web portals, Global Nursing System GNS , Information Request management system IRMS .
• Its services include Reimbursement support, Adherence services, Co-pay assistance and Patient assistance programs that distribute product free of charge to the uninsured and financially challenged patients.

Responsibilities:

• Facilitates requirements gathering and interview sessions with customers in order surface essential IT requirements.
• Work closely with Operations and the Client to define, analysis and gather requirements for several different platforms i.e. Web Portals, Patient Plus A home-grown system of databases that provides Operations with a Graphical User Interface displaying and storing Patients, Physician, and Product information , and Correspondence to assist the business owner by translating these needs into functional specifications.
• Sets client expectations relative to project-related and system constraints
• Conducts current state analysis and delivers detailed and thorough business requirements.
• Act as a liaison between different teams to convey technical material to non-technical team members, and to convey non-technical concepts to technical team members.
• Performed Black Box, Functional, Integration, User Acceptance testing UAT , and Regression testing web application on Window 7 OS.
• Develop test plans and test cases for the various Functional Requirements Specification.
• Expert in creating use cases, Use case diagrams, class diagrams, sequence flow diagrams using MS Visio and Rational Rose using UML concepts.
• Collaborate with Development to create technical design and specifications for projects that trace back to business and functional requirements. Assists with translation of requirements into test case scenario.
• Assist with the configuration of Websites allows Physician to manage their patients more efficiently and effectively.
• Knowledge and expertise in working with claims, provider relations, Enrolment, Finance, Benefits Administration, vendor relations' Business areas.
• Good Knowledge of Medicare, Medicaid, claim process and Pharmacy Benefit Management PBM .
• Strong work ethics, taking ownership of all duties and responsibilities and efficient time management skills. Group and individual based problem solving and decision-making.
• Acknowledged for capacity to tackle challenging issues, recognize system gaps, analysis viable alternatives, and provide innovative solutions and recommendations that meet the clients' financial goal and implementation timeframe.
• Work within Microsoft's framework utilizing TFS, SharePoint, and Team sites to gather, store, and distribute information to various teams.

Confidential

Business Analyst

Confidential is a publicly traded company. T-Mobile is one of the largest telecommunications companies in the world, with nearly 130 million customers worldwide.

Responsibilities:

• Analyzed, documented, and managed all project requirements and changes to requirements throughout the software development lifecycle using Requisite Pro.
• Provided Business Solutions By conducting interviews with the Business users one to one.
• Coordinated activities involved in QA and User Acceptance Testing.
• Used Quality Center for Test Plans, Test Case Bug Tracking make decision on testing approaches for applications based on scope, estimates, change requirements expected release. Conduct formal QA reviews during application deployment life cycle.
• Monitor the production environment and proactively prioritize, communicate, and resolve any EDI process or system issues.
• Worked with other data analysts in creating and maintaining Data functional design documents.
• Implement process improvements to enhance the efficiency of the EDI process and B2B services.
• Managed, updated and controlled projects to ensure time delivery using MS Project.
• Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product and ensured that the developers were updated.
• Identified and resolved database issues by creating liaisons between development and database administrators.
• Supervised and approved a complete set of UAT scripts to ensure completeness of the implementation and of the end-to-end functionality.

Environment: Windows XP/2000, SQL, MS Office Suite, MS Visio, HTML, XML, Win Runner, Load Runner, Sharepoint, Visual Studio, Test Director/Quality Center, JIRA

Confidential

Business Analyst

Confidential to enhance their Clinical Trial Management System by adding an Interactive Voice Response System IVRS . Goal was to allow new subjects for the clinical trials to be screened and registered via the IVRS versus the traditional method of using clinical screening.

Responsibilities:

• Conducted Q A sessions with the SME's, gathered requirements analyzed and documented the requirements using CaliberRM.
• Conducted GAP Analysis to illustrate the differences between use of the IVR System and traditional clinical screening.
• Conducted one on one interviews with Clinicians to understand the process of approving new subject into a Clinical Trial to become a SME on new subject enrollments
• Analyzed business requirements and segregated them into high level and detailed Use Cases, Activity and Sequence Diagrams using CaliberRDM.
• Conducted weekly review meetings with team to ensure deliverables were met and any changes/concerns were dealt with in a time manner so the overall timeline would not be greatly impacted.
• Prepared Requirement Traceability Matrix to ensure all the features for the project were captured and mapped as per the requirement in the BRD.
• Functioned as the primary liaison between the business line, clinicians, and development teams.
• Coordinated in developing test scenarios, test cases and implemented test plan with QA team.
• Conducted User Acceptance Testing UAT with both business user and vendors while documenting the necessary training material.

Environment: Agile SCRUM , CaliberRM/RDM, HP Quality Center, MS Office, MS SQL SERVER 2005/2008

Business Analyst

Confidential. has developed an application for managing and processing Insurance Claims - Claims Management and Reconciliation CMR . Patient's information, history about disease and medication is collected and stored in the CMR Health Information Management/Enterprise Document Management System. I worked for enhancements to this application with the various Business Owners.

Responsibilities:

• Gathered requirements from various business areas like Claims, Provider Relations, Enrollment, Finance and Benefits Administration for their updates to the Claim Processing Engine.
• Developed Use Cases using MS Visio, and a detailed project plan with emphasis on deliverables.
• Monitored Change Requests and documented requirements, integrating them with Use Cases.
• Developed and implemented Test Strategies using the Test Director.
• Assisted QA team in testing phase by creating Test Plans and Test Cases documents.
• Followed the RUP methodology for the entire Software Development Cycles.
• Assisted the development team during the second and third iteration using the RUP model.
• Checked the data flow through the front end to backend and used SQL queries to extract the data from the database.
• Involved in project planning, coordination and implemented QA methodology.
• Developed the Requirements Traceability Matrix, prioritized and determined impact of all applications.
• Identified the all applications and interviewed the application owners to recommend the process improvements.
• Provided overall project management to multiple projects successfully completing them on-schedule and on-budget.
• Defect Tracking and Bug Reporting was performed using Test Director

Environment: RUP, Enterprise Architect, Rational Suite Requisite Pro, HP Quality Center, MS Project, MS Visio, MS Access, MS SharePoint.

Business Analyst

Confidential Financial is part of Wells Fargo Company, a diversified financial services company, providing banking, insurance, investments, as well as mortgages. Project aimed at creating a web application to new loan origination system. It gathers the key elements of the loan origination process lead management, application processing, underwriting, closing and funding into a single system, which will replace the current systems, SNAP and Empower. The system allows for both, purchase and refinance loans, automating stipulation creation, processing and closure.

Responsibilities:

• Conducted sessions for understanding business expectations and for gathering requirements from various SMEs Subject Matter Experts
• Created functional requirement specifications FRS for Loan Management, Appraisal and Pricing modules
• Facilitated and participated in joint application development JAD sessions for communicating and managing expectations with the business users, senior management and end users
• Analyzed business requirement documents and developed use cases, use case diagrams, activity diagrams, state chart diagrams
• Transformed underwriting guidelines into pricing rules
• Performed impact analysis on vendor management system due to changes in loan manager module
• Aided JAD session follow-ups for project plan updates and gained consensus for User Acceptance Testing requirements
• Wrote specs to utilize Web-services Axis for data-retrieval from external systems
• Worked with the Quality Assurance Team to test different releases and to develop test plans and test cases
• Worked with UAT team to validate the developed application meets the business requirements
• Conducted training sessions for the end users and documented various training manuals
• Production support - to end users as well as development team during initial system deployment
• Analysis and resolution of end-user queries and bug reports
• Benchmarking functional requirements met against those expected by running test cases and writing PL/SQL statements and SQL queries to retrieve and check database contents

Environment: Java/J2EE, SQL, PL/SQL, Oracle, XML, Web-services, Enterprise Architect, Rational Requisite Pro, QTP, UML, MS Visio, Rational Unified Process RUP , MS Project, MS Office-PowerPoint and Excel

Business Analyst

Confidential Financial is part of Wells Fargo Company, a diversified financial services company, providing banking, insurance, investments, as well as mortgages. Project aimed at creating a web application, to enable potential customers to perform searches for mutual fund performance, stocks ratings, bonds and market performance, along with enabling customers to search for information regarding recent events related to the investments.

Responsibilities:

• Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level.
• Worked closely with the Project Manager to plan how the work can be broken down into logical components to facilitate focused and efficient requirements gathering
• In charge of creating and maintaining the Business Requirement Document BRD
• Used Requisite Pro to document requirements, associate change requests with requirements and connect requirements.
• Facilitated business requirements gathering sessions JAD sessions with the client, and overlooked the creation of Use Cases/Activity Diagrams and Functional Specifications using Visio
• Performed feasibility study and risk analysis to identify the most critical requirements from the user's perspective
• Conducted one-on-one meetings with the project SMEs in person or by phone to gather the requirements
• Assisted Project Manager and provided regular project communications to the project manager and business areas
• Documented business workflows textually as well as in UML diagrams State diagrams using Vision and forwarded them to stakeholders to review
• Created wireframes for the web application layout that could be understood by both business and technical personnel.
• Used IBM Rational Requisite Pro to manage a requirements traceability matrix, made in MS Visio
• Maintained test suites and performed performance testing using Load Runner
• Provided post-implementation support for the new web application used by the clients

Environment: RM Requisite Pro, Windows XP, MS Word, MS Excel, Microsoft Visio 2007, MS Outlook

Business Analyst

Confidential is the principal subsidiary of Commerce Bancshares Inc. I was involved in managing the requirements to convert its labor intensive and time taking loan lifecycle process into an automated and integrated system that would provide real time status of applications, risk management and monitoring capabilities. I analyzed the steps in the loan lifecycle and identified processes for upgradation and integration. A centralized repository for underwriting and monitoring was built and put in place.

Responsibilities:

• Address all aspects of the loan lifecycle, starting from identifying a deal right up to loan closure.
• Used standard Business Analysis methodology centered on RUP Rational Unified Process . Responsible for eliciting and gathering business user's requirements.
• Understood the various steps in the loan lifecycle and then constructed the system in a way that the riskier loans could be easily identified and monitored.
• Analyzed and prioritized key reports for day to day servicing needs for Loan monitoring, Inspection and Insurance.
• Clerical work processes had to be streamlined and mapped to the automated system.
• Provided the client's management quick and easy access to all current economics i.e. construction status, leasing status etc. of the collateral pertaining to all the loans in the portfolio.
• Helped develop use cases, project plans and managed scope.
• Assisted in building a business analysis process model using Rational Rose and Visio.
• Performed requirement analysis, went through all the use cases and workflows.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Played a key role in the planning, testing, and implementation of system enhancements and conversion.
• Provided key input in working with users in defining project and system requirements.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Analyzed research on operational procedures and methods and recommend changes for improvement with an emphasis on automation and efficiency.
• Worked with a cross functional and diverse team of business users and developers to enable accurate communication of requirements and ensure consensus.
• Assisted with product evaluation, product customization and system integration.
• Financial Statement Productivity, Property Inspection, Loan Data Analysis
• Performed analysis on enterprise data / report integration.
• Provided functional specification to development team to build Enterprise Reporting Systems.
• Help in presenting reports and analysis to management.
• Instrumental in providing user training and acceptance tests.

Environment: Project Plan, project scope, use cases, sequence diagrams, production plan, Business Requirements Document, UML