DATA ANALYTICS AND PROGRAMMING/TESTING

Experience gathering, analyzing, specifying, and validating the business needs of project stakeholders interviewing stakeholders and gathering and compiling user and technical requirements to convey to development teams throughout the software lifecycle in consulting and corporateenvironments.

• Proven communication, analytical, and problem-solving skills to help support the development process, and to ensure that project deliverables are met according to specifications. Collaborated with project managers and project sponsors to determine project scope and vision. Identify project stakeholders and establish user classes, as well as their characteristics. Conduct iterative requirements sessions with the project team to define functional system requirements. Develop and utilize standard templates to accurately and concisely write requirement specifications, identify and establish scope and parameters of requirements analysis in order to define impact, outcome criteria, work with stakeholders and project team to prioritize collected requirements. Create process models, specifications, use-cases, diagrams, and charts to provide direction to developers and/or the project team. Manage and track the status of requirements throughout the project lifecycle Functioned as a lead analyst responsible for coordinating and motivating the analyst team. Provide recommendations on new and enhanced processes to ensure that our organization continues to function as efficiently and effectively as possible.
• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, Experience overseeing the design, development, and implementation of software and hardware Ability to create systematic and consistent requirements specifications in both technical and user-friendly language. Ability to apply statistical and other research methods into systems issues and products. Demonstrated project management skills and project management software skills, including the ability to provide oversight and guidance through all phases of the project life-cycle. Able to exercise independent judgment and take action on it. Excellent analytical, mathematical, and creative problem-solving skills. Excellent understanding of the organization's goals and objectives. Excellent listening, interpersonal, written, and oral communication skills. Technical knowledge of Java, SQL and C programming languages. Billing system, call center application and customer self-service experience.Experience with UI design and wireframes.
• Data analysis skills including data requirements, research, creation and publication, strong Excel experience with a focus on macros, pivot charts/pivot graphs and queries.Extensive experience with People Soft 8.8 HRMS application support. Experience with Lawson and PeopleSoft. Experience with Java, HTML, and some SQL, writing the fields to transition from manual enrollment system to on-line systems on client and consulting side. Setting up systems to auto-enroll for benefits, implementing vendor feeds. Posted forms and links to forms on-line for employees to download. Responsible for providing user support, includingassisting users with PeopleSoft navigation, explanation of workflow rules, data validation, functional knowledge of PeopleSoft. Responding to phone and email requests for HRMS application support. Excellent customer service skills. Identifying common issues and recommend implementation alternatives. Experience in Service Desk / Customer service. New open enrollment system testing, wrote training manual on testing the system. Interfaced with client through Pension Path system to load data feeds for employees to access. Manual calculations of employee disability benefits, interfaced with payroll
• Strong knowledge of statistical methods, mathematical formulae, and related analytical tools to work accurately with numbers and conduct cost benefits analyses. Strong ability to conduct research assimilate, analyze, and interpret complex data determine causes of problems develop conclusions and courses of action. Performed advanced analyses and produced reports, strong presentation skills, strong hands on compliance knowledge, expertise communicating with attorneys and external consultants
• producing and creating reports, extensive data clean up and reconciliation experience, testing and maintenance of systems

Professional Experience

Administrative/ Student Assistant

• Budget reconciliations, Excel spreadsheets creating, financial statements and billing issues
• resolutions, create appointment calendars, supports Finance and Administration team of
• Library's Office of the Provost and Librarian
• Front desk duties: heavy phones, direct and greet students and other visitors, make
• appointments, resolve logistical and maintenance issues and requests for the library

Confidential

Data collection, document translation, data entry, assisted leadership with AIDS outreach project efforts in Asia and South East Asia focused on special needs and uniquely diverse populations disproportionally affected by AIDS and HIV.

Confidential

• Benefits and Compensation plans interpretation, administration, and analysis.
• Managing employee benefits service center and other benefits activities and administration of benefit programs including health, FSA, life, disability, leave of absence, retirement, tuition reimbursement and worker's compensation programs, total rewards.
• Extensive experience with People Soft 8.8 HRMS application support.Responsible
• for providing user support, includingassisting users with PeopleSoft navigation,
• explanation of workflow rules, data validation, functional knowledge of PeopleSoft.
• Responding to phone and email requests for HRMS application support. Identifying
• common issues and recommend implementation alternatives.
• Experience in ServiceDesk / Customer service. Posted forms and links to forms on-line for employees to download
• Acts as a resource to Human Resources Representatives and other service center team members.
• Leaves of Absence Management: employee disability payments calculations overseeing regulatory compliance.
• Executives Immigration and Relocation Costing and Budgeting.
• Coordination and billing issues resolution for external benefits vendors. Assists HR operations in production of reports and analysis of employee data.

Business Data Analyst

• Collaborated with project managers and project sponsors to determine project scope and
• vision. Identify project stakeholders and establish user classes, as well as their
• characteristics.
• Conduct iterative requirements sessions with the project team to define functional system

Develop and utilize standard templates to accurately and concisely write requirement specifications, identify and establish scope and parameters of requirements analysis in order to define impact, outcome criteria, work with stakeholders and project team to prioritize collected requirements. Create process models, specifications, use-cases, diagrams, and charts to provide direction to developers and/or the project team. Manage and track the status of requirements throughout the project lifecycle Functioned as a lead analyst responsible for coordinating and motivating the analyst team. Provide recommendations on new and enhanced processes to ensure that our organization continues to function as efficiently and effectively as possible.

• Billing system, call center application and customer self-service, UI design and wireframes. Java, SQL and C programming
• Extensive experience with People Soft 8.8 HRMS application support.Responsible
• for providing user support, includingassisting users with PeopleSoft navigation,
• explanation of workflow rules, data validation, functional knowledge of PeopleSoft.
• Responding to phone and email requests for HRMS application support. Identifying
• common issues and recommend implementation alternatives.
• Special data cleanup project, assist TPA with administration of multiple defined benefits employer plans, utilized multiple HR systems, including People Soft. Analysis of compensation paid and calculated benefits plans interpretation and analysis.
• Responded to escalated employee calls referred by HR Representatives.
• Resolved ongoing, moderate to complex HR related issues and tracks employee data utilizing Human Resources information systems including on-line mainframes information. Processed complex transactions involving data reconciliation and record maintenance and issues resolutions.
• Consistently supported compliance and maintained the confidentiality of information. Adhered to applicable federal, state and local laws and regulations

Confidential

• Responsible for customer service for benefits questions and coordination with external vendors/carriers on the administration of various benefit programs.
• Managed benefit activities associated with administration of benefit programs including health, FSA, life, disability, leave of absence, tuition reimbursement and worker's compensation programs.
• Activities include auditing, premium processing, ARRA reporting, severance benefit tracking, benefit enrollments, processing applications, conducting informational calls for leaves, leave payroll reporting, and filing Worker's Compensation claims, compensation statements review compensation analysis and job analysis, benchmarking , surveys, executive compensation and total rewards.
• Worked in consultative capacity with benefits and compensation plans design.
• Produced and reviewed compensation statements.
• Designed and implemented group health and welfare benefits focused on implementing and advocating a consumer driven strategy.
• Coordinated implementation and ongoing support for enrollment and management of employee benefits. Completed detailed benefit design and rules discovery, developed eligibility criteria, documented employment and life events, establishing website content, coordinated testing efforts and proactively managing customer service issues. Open Enrollment systems and other HRISs testing, communication with vendors, documented testing procedures, and implementation of changes.
• Coordinated worker's compensation claims Administered FMLA and others Leaves of Absence.
• Worked in the consulting capacity overseeing day to day benefits plans administration including vendor management, providing internal benefits consulting services, and ensuring regulatory compliance and effective communication, overseeing the benefit vendor relationships. Ensured plan and administration regulatory compliance to applicable laws e.g. non-discrimination testing, HIPAA, ERISA
• Provided guidance to other HR staff in a consultative capacity. Subject matter expert on current market practice, trends, and legislative activity and its impact on Seton Medical Center. Oversaw the development and preparation of all employee benefit communications including Summary Plan Descriptions, Plan changes communications, new employee benefits programs and Open Enrollment.
• Responsible for firm wide leave of absence administration for all levels of personnel and health and welfare benefit plan administration. Provided support, counseling and training for leaves of absence, group insurance, and benefits policies for all offices. Researched, analyzed, and resolved benefits and leave related issues for personnel and management.
• Management of all client and vendor relationships, including consulting and issues resolution quality assurance, managing benefits appeal process for associates Trained and coached employees on HR systems and benefits plans training of HR associates on benefits related issues, subject matter expert on non-discriminatory practices: responded to discriminatory complaints from employees.