SUMMARY:

• To hold a challenging position in the areas of Service Delivery& Infrastructure support which may include high amounts of external interaction (Client Interaction) and implement decisions, which have an impact on the organization’s fiscal performance

PROFESSIONAL EXPERIENCE:

Confidential, Plano, Texas

Project Manager

Responsibilities:

• Maintain the status of multiple projects and works with leadership to get inputs of all the projects
• Effective stakeholder and internal team management on overall project growth and statuses
• Managing Change request processes, reviewing the change requests, tracking the upcoming production changes, planning and improvise change requests submitted
• Manage Sprint Planning meetings periodically with product owners, team and leadership and guide team on the overall Agile methodology
• Conducting Sprint demos, organizing retrospective and sprint planning sessions
• Ensure team’s efforts are appropriately tracked on Azure DevOps
• Assist the team in creating well refined user stories, tasks with all the description, user acceptance criteria
• Conducts daily stand - up call (DSU) to make sure there are no impediments and capture progresses
• Work with the product owner to work on Backlog refinement and attend the PI Planning meeting as required
• Create dashboard view for leadership and team on the overall scrum status/progress
• Effectively influence Product Manager /Product Owner and agile team to drive product roadmap forward
• Building relationships taking into account stakeholder needs and business goals
• Organize Steering Committee and Operations Committee meetings and brief on the project lifecycle statuses and progress

Confidential

Responsibilities:

• Conduct requirement gathering and work intake review meetings
• Solid understanding of Identity and Access Management processes like user form creation, user access management
• Coordinate the user requests from initial requirement gathering to performing reviews to sharing estimates to UAT to delivery
• Discuss the technical and functional requirements with the application team and business users for developing forms on CA’s IDENTITY ACCESS management tool (myIDM)
• Track and Review the overall WIT requests for overall Enterprise Identity Access Management services like FORMS, single Sign On, Privileged access management, pepAGM, BulkLoad etc.
• Generating Periodic reports on the overall statuses of different requests and providing decks to the management
• Conducting SCRUM calls to regular updates from offshore and onsite teams on the progress made on the form deliveries

Confidential

Responsibilities:

• Responsible for driving the iCDD One Bank implementation of Actimize (CDD) product
• Created Functional specification documents (FSD's), Interface Requirement documents (IRD's) and Interface specification documents for various interfaces involved in the CDD program
• Followed up with respective stakeholders on getting the requirement documents reviewed, mutually agreed upon, signed off and base-lined
• Co-ordinate with the testing team (SIT) to clarify functional requirements and involved in the SIT sign off activities
• Performed Defect Management using JIRA and conducted triage meetings for defect fix, retest and closure of issues
• Provided UAT management support to the business users and effective delegation of defect fixes
• Good understanding of CDD process and technology aspects of interfaces required for CDD

Confidential

IT Production Support Manager

Responsibilities:

• Analyzing and resolving user issues raised with respect to application, debug existing production issues and working on the root cause analysis. Monitoring the EOD batches, action out on any breaches
• Incident Change and Problem Management, follow up on the open Risks based on the system inefficiency and taking them to closure
• Performing impact analysis and reviewing the changes going into production, overseeing and implementing production changes, involving client, production support team, development and QA team coordination
• Develop KPI's and report weekly on frequency of production issues relating to systems and detect patterns due to system gaps.
• Crisis Management and Planning (Disaster Recovery and Business Continuity Plan)
• Risk identification, Planning and mitigation activities.
• Managing internal and external audits for the applications supported in production
• Monthly stakeholder, client and vendor review meetings
• Handling escalations and crisis management
• BCP planning to build BCP team and performing the cross-location to mitigate the single hub risk.
• Ensure proper documentation is done for Knowledge Management.
• Ensure all tasks are allocated and progressed to meet the critical timeline.
• Managing the team, conducting their annual performance review, clients and business users, ensuring project deliveries and documentation.

Confidential

Project Details: Support Lead

Responsibilities:

• Financial markets and solutions development consists of many applications that include payment applications, deal booking, deal cancellation, customer static data management, trade export and import management, reconciliation systems and user authentication and authorization applications. All applications are online applications that require 24*7 support
• Deploying automation scripts in production by raising change requests using the change management process
• Investigating issues through application codes, logs and finding the root cause
• Experienced in the functional and technical knowledge of Financial markets domain.
• Identified as ITRS Champion across FM Applications, involved in installation of ITRS-Geneos software in more than 15 application servers, monitoring application process, CPU utilization, disk space, file upload, server status, capacity, gateway and probe status along with setup of several customized application based monitoring. Also involved into providing ITRS sessions across SCOPE INTERNATIONAL, Chennai
• Senior Support Specialist, Continual Service Improvement -Application Monitoring, Scope International
• ITRS-GENEOS is an application monitoring tool that provides real-time visibility of the performance of your technology. By collecting and analyzing vast amounts of data, Geneos provides a single view of your technology performance end-to-end, enabling you to effectively manage the systems that are critical to your businesses
• ITRS Geneos Developer and Senior Support Specialist for - Standard Chartered Bank-
• Leading a team of 3 to support ITRS for 90+ applications in Singapore/India
• Assist with the packaging of the Net probes & Active Console
• Development of dashboards which would provide Integrated, Proactive, Real-Time monitoring
• Geneos Instrumentation (Designing, Coding, Configuration etc) for various applications across Application Landscape and its infrastructure.
• Escalate product issues and enhancement requests to ITRS
• Perform the software upgrades for all Geneos components
• Proactive Health check of the ITRS systems

Confidential

Responsibilities:

• Flexcube Corporate solution for Citibank Corporate Clients incorporates different technologies like Oracle PL/SQL, Business Objects, I-Cube Web, D2K using platforms like Unix, W2K, Citrix etc to offer on-line banking solution across various modules in-co-ordination with multitude third party systems like RCX, CitiConnect, E-dealer, Iris etc.
• As information security analysts we review the system administrator logs that are generated on the system for the previous working day on both UAT and PROD environment. Provide various analysis reports for all defined functions to APPC TS Technical services UNIX/VMS team on a daily, monthly and Quarterly basis.
• Ensuring that the SLA is periodically updated on a timely basis.