SUMMARY

• Over 6 years' experience as System Business Analyst
• Solid business, communication, and presentation skills, including the ability to deal with people with conflicting needs, prioritize and schedule multiple tasks on a day-to-day basis, work under pressure and meet deadlines
• Dedicated, diligent, well organized and efficient have consistently produced results above client and employer expectations
• Experience in all phases of Software Development Life Cycle SDLC including Requirements Analysis, Design, and Development, Testing and Deployment and software engineering methodologies: Rational Unified Process RUP and Agile
• Experience in designing and re-engineering business processes, documenting current and future state. Worked with business users, developers and senior management in analyzing and documenting business requirements and system functional specifications
• Adept at creating and coordinating extensive communication networks: facilitation of joint application design JAD sessions and interviews, presentations, written correspondence, reports, implementation requirements, project status reports
• Expertise in translating business requirements and user expectations into detailed specifications using Unified Modeling Language UML
• Proficient in creating and developing Use Cases, Sequence Diagrams, Collaboration diagrams, Activity Diagrams, Class Diagrams, Use case narratives using Rational Rose and MS-Visio
• Participated in creating test data and experience in coordinating User Acceptance Testing UAT
• Working familiarity with data administration concepts and organization techniques, experience with relational database platforms and tools ORACLE, MS-SQL Server, and DB2
• Knowledge and use of XML tools and techniques

TECHNICAL SKILLS

• Project management: MS Project, Word, Excel
• Business modeling tools: MS Visio, Rational RequisitePro
• Methodology: RUP, UML
• Testing tools: HP Win Runner, Load Runner, Test Manager, SOAP
• Change Management Rational Clear Case, HP Quality Center
• Operating Systems: Win 95/98/NT/2000/XP, UNIX
• Programming Languages: C, C , Java/J2EE, SQL, HTML, PL/SQL,XML
• Databases: Oracle8i, MS-SQL server, MS Access

EXPERIENCE

Educational Testing Services ETS Business Analyst

• Defined mapping of data fields from legacy system to the new one
• Responsible for end-to-end program migration activities from requirement gathering, analysis of data to production implementation
• ETS develops, administers and scores for more than 50 million tests annually-including TOEFL, TOEIC, GRE and Praxis worldwide. The primary application for testing is where Assessment Developers author questions and assemble the test. The application is being migrated from legacy Domino Lotus to a new web based system
• Conducted and facilitated workshops and requirement elicitation sessions with Assessment Developers and SMEs in JAD sessions ,questionnaires and interviews
• Conducted new system training for business stakeholders
• Documented requirements using company templates and maintained in SharePoint
• Coordinated with the technical team to understand technical obstacles and communicate to the business
• Created traceability matrix for mapping business requirements to technical requirements to regression and UAT test cases
• Created master test plan for data testing
• Created and maintained issue log for all stakeholders to log and track defects
• Facilitated UAT with the business and provides post-implementation support
• Developed familiarity with ETS Reference Architecture technologies : Java, JEE, JSF, Rich Faces, Spring, Seam, XML, Hibernate, JBoss, Linux, XHTML, DHTML, CSS, JavaScript, Apache, AJAX, Hibernate and SOAP
• Working familiarity with data administration concepts and organization techniques, experience with relational database platforms and tools

PL/SQL, Oracle SQL Developer, XML, SOAP , MS Office, HTML, Java, SharePoint

• Analyzed current business problems and assisted IT Application Development team complete systematic analysis of these problems
• Confidential, together with its subsidiaries, provides health insurance and managed care products and services to the senior population in the United States. It operates in four segments: Senior Managed Care Medicare Advantage, Medicare Part D, Traditional Insurance, and Senior Administrative Services. Its corporate website and supporting system are developed to provide Online insurance services to their customers and Agents. The insurance Application has a quotation tool and enables the customers and their agents to select insurance plan, pricing, location details. This includes Health insurance, Policy and Claim Service modules. I worked on their Health Insurance Claims automation module
• Had overall responsibility for requirements gathering phase and the project plan
• Responsible for requirements analysis, design and developing technical requirements
• Conducted joint discussion sessions JAD with business users, stakeholders
• Followed UML based methods using Rational Rose to create use cases, activity diagram, sequence diagram, collaboration diagram for functional and non-functional specifications for the development teams
• Used Agile methodology for different phases of Software Development Life Cycle
• Responsible for verifying the eligibility of beneficiaries for providers and to process Medicare part D claims.
• Involved in processing Health Care Claim Transaction using EDI 837. Conducted JAD sessions for HIPAA 4010 to 5010 conversion. Responsible for mapping XML data into EDI X12 using Extreme translator
• Responsible for capturing and managing all change requests throughout the development lifecycle using RationalClearQuest
• Responsible for requirements management using Requisite Pro
• Responsible for creating business work flows and processes, design documentation, project plan documentation and creating management reports
• Developed Base line scripts for requirements for testing future releases
• Clarified QA team issues and reviewed test plans and test scripts developed by development team and QA team to make sure all requirements were covered and tested. Maintained Test Matrix with the test results obtained
• Participated in propagating rules of Scrum, removing work obstacles while promoting self-management and constantly improving the standard of work
• Created and tested scripts for premium calculations and claims limits and deductibles claims calculations
• Analyzed defects and performed bug testing by using Rational Clear Quest, configuration management and version control with Clear Case
• Reviewed high-level design documents and low level designs of classes and sequence diagrams
• End-user support by providing application training

HP Quality center, Win Runner, Rational Clear Quest, Requisite Pro, Windows, MS Office, TOAD, Ultra Edit

System Business Analyst

Confidential

• TMG Health provides operational outsourcing solutions and information systems for health plans, providers and insurers. The project was to make an automated solution for claims submission, processing and tracking for a client of the company that could be customized for the other clients as well. The application was also responsible for managing various financial activities such as the payroll, accounts receivables and payables
• Defined the scope and business rules of the project, gathered business requirements, performed GAP analysis
• Performed detailed requirement analysis, developed and maintained requirements traceability using Quality Center
• Gathered requirements pertaining to the integration of the Choice-Point system to the internal web based application. Interacted with end users to define and document data warehouse business requirements
• Followed UML based methods using Rational Rose to create Use Cases, Activity Diagrams / State Chart Diagrams, Sequence Diagrams, Collaboration Diagrams
• Managed requirements Business as well as System/Function requirements , performed requirements analysis, created use case scenarios using Rational Unified Processing RUP and Unified Modeling Language UML
• Schedule meetings with technical teams to determine parameters for EDI and other related processes, related to communication, security, and privacy
• Handled requirements related to HIPAA claim adjustments and claim processing from the point of entry to finalizing claim review, identified claims processing problems and their source and provided alternative solutions using best practice model and principles
• Participated in weekly meetings with Project Management, Development teams and User walkthroughs
• Prioritized system defects using business knowledge
• Assisted QA in analyzing the testing requirements and during the test execution cycles
• Created training manuals and conducting training session for business users. Managed UAT session with the business users and also involved in post-production support
• Quality Center, Rational Rose, Rational Clear Quest, MSOffice, HTML, Windows 2003

Emblem Health

Confidential

• Emblem Health is a not-for-profit organization that provides health insurance through subsidiaries. Group Health Incorporated GHI and the Health Insurance Plan of Greater New York HIP . Collectively, the two health insurers cover some 4 million New Yorkers, primarily state government and New York City employees. Coordination of Benefits COB is a federal Health Care Financing Administration HCFA program: Medicare Coordination of Benefits is the process for ensuring that payment of Medicare beneficiaries' claims is correctly shared among insurers when the beneficiary is covered by private insurance in addition to Medicare. By coordinating benefits, the COBC assists Medicare in paying claims more accurately the first time, which saves costly follow-ups and incorrect payments
• Defined program and project goals, objectives, products, services, constraints, assumptions, risks and facilitated processes by working with the project sponsor, team, and other stakeholders to baseline the scope of work
• Involved in preparing project plans and identifying major milestones for each stage as per the SDLC model RUP Methodology
• Gathered requirements and prepared business requirement documents BRD
• Performed SWOT and GAP analysis of requirements by identifying current state and documenting enhancements to define end state requirements
• Analyze business requirements from Black Box testing perspective, business process and system architecture/design
• Conducted JAD sessions to define the project and reduce time frame required to complete deliverables
• Developed and maintained all operational and technical flows using Visio and Power point. Used Rational Rose/MS Office Suite for creating use cases, workflows and sequence diagrams using UML
• Involved in HIPAA/EDI Medical Claims Analysis, Design, Implementation and Documentation and preparing test scenarios for Health Care Claim Payment/Advice. Written multiple Use Cases for multiple transactions include 837I, 837P, 835, 276, 277, 270, 271 both inbound and outbound transactions
• Maintained Requirement Traceability Matrix RTM .
• Performed Regression Testing and created test scenarios for User Acceptance Testing UAT
• Documented change requests and implemented procedures for testing changes
• Quality Center, Rational Rose, Rational Clear Quest, MSOffice, HTML, Windows 2003

System Business Analyst

Confidential

• Confidential. I worked on a project to create plans to implement paperless business processes, as a precursor to implementation of a document management and enterprise workflow solution system across any India location or branch
• Developed current state and future state process maps
• Assisted Project Manager in conducting GAP analysis and SWOT analysis
• Gathered business requirements via user interviews, surveys, prototyping and field observations
• Conducted JAD/JAR sessions with senior business and IT Management and SMEs, Business vendors, business users and other stakeholders for open and pending issues
• Analyzed and translated business requirements into system specifications using MS Visio, MS word and MS Excel
• Planned and defined system requirements into Use Case using UML
• Created Use Case Diagrams, Data Flow Diagrams, Entity Relationship Diagrams, Activity Diagrams and Sequence Diagrams in MS Visio
• Scheduled meetings with developers, system analyst and testers for resource analysis and allocation and project completion using MS Project
• Coordinated with architects during the design phase to improve system efficiency
• Participated in UAT testing by testing and explaining system functionality to business

Business Analyst

Confidential

• Confidential, a leading bank in retail and corporate banking sector is headquartered in Ahmedabad, India. Axis Bank provides a broad range of financial products and services. I worked on an application that provides various financial services for online credit card application, account decision, card account maintenance, payment of credit card bills and access to monthly statements
• Worked closely with business unit to developed a Business Requirement Document BRD
• Involved in all phases of the Software Development Life Cycle SDLC and acted as the main liaison between corporate business managers and IT division
• Identified and documented issues, risks and gaps, their impact and provided recommendation and alternatives to progress the project
• Conducted and facilitated workshops and requirement elicitation sessions with client and IT
• Interacted with client associates to analyze and document current and future state business processes using Visio
• Developed business level Activity diagrams using UML identifying gaps between current process and future model
• Assisted technical designers in creating class diagrams, sequence diagrams and collaboration diagrams
• Assisted the QA team in designing Test Scenarios and making Test Plans