SUMMARY

• Experienced and dedicated business analyst with over seven years of experience, in evaluating and improving business systems for leading organizations.
• Providing business software solutions and supporting business operations in Healthcare and Technology Industry, consistently delivering high - quality and result-oriented content.
• Focused and proactive in adapting to new technology, roles, and challenges.
• Expertise to utilize strong leadership and prioritization skills in Business Analysis and Project Coordination to achieve the goals-oriented success of the project and the company.
• Proven track record of professional acumen, timely delivery, strong technical competencies, interpersonal skills, ethical approaches, effective communication, and management skills across all levels of the organization.

TECHNICAL SKILLS

SDLC Methodologies: Waterfall, Agile-Scrum

Project Management: JIRA, Trello, MS SharePoint, Confluence

Business Modeling Tools: Blueworks Live, MS Visio

UI Designing Tools: Adobe Photoshop, Diagram.net, Lucid Chart

Programming Languages: R, Python

Database/ DBMS: MS SQL Server, Oracle, Tableau, PowerBI

Documentation Tools: Microsoft Office Suite, Blueworks Live

Defect Tracking: JIRA, Trello

Reporting Tools: Tableau, PowerBI

PROFESSIONAL EXPERIENCE

Confidential - KY

Business Analyst

Responsibilities:

• Manage and coordinate all aspects of SDLC, including project ownership, resource capacity planning, WBS, and communicating updates to PMO and upper management.
• Involve in the implementation of integration and several critical enhancements.
• Act as SME for Provider work stream, and liaison for business and IT for software development projects.
• Recommend high cost-saving solutions and emphasized alternatives for multiple projects such as ACD and FACETS.
• Analyze project requirements and conduct GAP analysis of current state interfaces and processes regarding the future state requirements.
• Narrate UML diagrams and functional requirements corresponding to the Business requirements and rules for validating business needs and introducing efficiency.
• Responsible for full HIPAA compliance lifecycle from mapping, implementation, and testing Medicaid Claims and assisted the PM in creating the business case and project plan.
• Work for Medicaid Claims Resolution/Reimbursement for each state health plan using MMIS.
• Work on different EDI transactions like Enrollment (834) and Eligibility (270) to send outbound files to external vendors.
• Develop data mapping needed for integration to the future state, along with the crosswalks for the interfaces.
• Worked on designing dashboard / reports /and Build KPI metrics that give better understanding of data and outliers and professional looks using Tableau.
• Assist the project management to analyze KPI’s, business process, workflow and scheduling.
• Collaborate with business and testing teams to identify Test Cases based on use case scenarios.
• Ensure on-time delivery of milestones with the ability to multitask, prioritize tasks, remediate issues, and quickly adjust in a rapidly changing environment.
• Successful implementation of projects with engagement in UAT support and deployment tasks to ensure that the business requirements and existing functionalities were fully integrated into the new application.

Environment: MS Office Suite, Blue works Live, SQL Server, SharePoint, and Confluence

Confidential - Herndon, Virginia

Business System Analyst

Responsibilities:

• Gathered and documented scope items and high-level functional and non-functional business requirements from stakeholders through some techniques like Interview, Joint Application Development (JAD), and Prototyping.
• Transferred the information to the developer team and helped them design the software.
• Support team in the testing phase by Quality Assurance activities by identifying defects in each step.
• Defined and socialized standards for the delivery of service by narrating formal templates, RACI charts and product quality expectations.
• Established a proper workflow management process for offshore and onshore delivery teams to communicate effectively and deliver requirements in sprints.
• Created easy-to-understand visual wireframes and functional prototypes to portray proof of concept and verify that client needs are met.
• Translated business requirements gathered into functional specifications and assumed accountability of testing including functional, regression, user acceptance, integration, and performance to validate delivery expectations.
• Enforced data quality rules for validation of requirements and error handling process for quality assurance and measures.
• Managed the development team by setting up the reporting structure to communicate project status, issues, and risks, while driving open action to closure.

Environment: Blue works live, Google docs, sheets, folders, Diagram.net, MS Visio, Trello, MS Office Suite, SharePoint, Jira, Agile, Tableau

Confidential - New York, NY

Business Analyst

Responsibilities:

• Interviewed product owners, business users, technical leads, database engineers, data architects, and other stakeholders to understand their Business and Functional Requirements.
• Conducted GAP Analysis, Document Analysis, and SWOT analysis and led JAD sessions with various project stakeholders.
• Collaborated with the product owner in Product Backlog Prioritization and worked with the technical team on Story Estimation as well as splitting them into Sprint Tasks.
• Assisted the technical team in identifying sources and defining data standards for the databases in the target system for the ETL pipeline.
• Worked on SQL Query to design the database tables.
• Created a data mapping document by taking into account technical specifications procured from discussions with developers.
• Created BPMN to understand the performance collaborations and business transactions.
• Developed Conceptual and Logical Data Models with the help of ER Diagrams.
• Prepared UML Diagrams such as Activity and Use Case Diagrams.
• Established Facts, Dimensions and identified a schema for the federated data warehouse by coordinating with the technical team.
• Recommended changes for system design, methods, procedures, policies, and workflows affecting reporting standards for Medicare claims in compliance with government compliant processes.
• Worked closely with the testing team to identify Test Scenarios, write Test Scripts using JIRA and conduct User Acceptance Testing (UAT) for the end-users.
• Worked with the data architects and QA team to perform ETL testing and used it to log and track defects.
• Worked closely with the Scrum Master, Product Owner, and Development team in implementing JIRA to manage various Scrum activities such as Sprint Planning, Issue Tracking, and Impediment Management.
• Created virtually rich workbooks and dashboards using Tableau.
• Assisted the Quality Assurance team in API testing and creating an API specification document.

Environment: Scrum, JIRA, Oracle, MS Visio, MS Office, MySQL, Tableau, HP ALM

Confidential

Business Analyst

Responsibilities:

• Gathered and documented the business and high-level functional requirements from the Product owner, business user, technical lead, database engineer, data architect, and other stakeholders through interviews and JAD sessions.
• Responsible for conducting SWOT Analysis, GAP Analysis, and Document Analysis.
• Collaborated with the product owner in product backlog prioritization and worked with the technical team to split them into sprint tasks.
• Worked on SQL Query to design the database tables.
• Created a Data Mapping document by using the information received through the developers.
• Prepared UML Diagrams such as Activity and use case diagrams.
• Worked closely with the testing team to identify test scenarios, write test scripts using JIRA and conduct user acceptance testing (UAT) for the end-users.
• Worked with the data architect and QA team to perform ETL testing and used it to log and track defects.
• Worked closely with scrum master, product owner, and development team in implementing JIRA to manage various scrum activities such as sprint planning, Issue Tracking, and impediment Management.
• Generated Interactive reports and Dashboards using Tableau BI tool to analyze Marketing trends to facilitate predictive analysis through visualization like graphs and charts.
• Assisted the Quality Assurances team in API Testing and creating API specification documents.

Environment: MS Office, Scrum, JIRA, Oracle, MS Visio, MySQL, Tableau