PROFILE:

• 15 years experience conducting Business Analysis utilizing a variety of analysis techniques.
• Multiple intermittent years of experience with QA Testing and coordinating UAT efforts on as needed basis.
• Senior level experience with UML and Use Case documentation diagramming.
• Experience creating As-Is and To-Be process flow diagrams and supporting narrative documentation.
• Multiple years contracting/consulting experience t facilitate growth in the IT field exposure t multiple work environments and projects.
• Experience with conducting proprietary and 3rd party application gap analysis and creating RFP.
• Experience with various SDLC Methodologies including but not limited to: Waterfall, Iterative and Agile.
• Multiple years experience with GUI conceptual design.
• Experience facilitating JRG JAD sessions with applicable interface groups such as Development, QA, Architecture, Database and Subject Matter Experts.

EXPERIENCE:

Business Analyst Confidential

• Creating detailed functional Use Cases 80-100 pages 9 Use Cases pertaining t new proprietary system modules Nurse's perspective
• New Proprietary System Module Conceptual Design using Visi Internal staff and Nurse's perspective
• Documenting As-Is current processes Accounting, Payroll, Billing
• Creating Training documentation Accounting, Payroll, Billing
• Analyzing existing As-Is reports from MAS90 Accounting system Gap Analysis t facilitate creation of multiple Payroll Reports for new proprietary system

Business Analyst Confidential

• Constructed Work Breakdown Structure utilizing Use Case diagramming techniques
• Performed Work Flow assessment, analysis and documentation of existing in-house processes As-Is using Visio
• Created training reference documentation in correlation t existing in-house processes
• Performed general CRM database administration Akken on as needed basis
• Created User Story scripts based on real scenari Recruiter vs. Executive dialog
• Created, updated and shared multiple point of contact reference spreadsheets Excel t peers t facilitate recruiter t client engagement process
• Performed Technical Writing assignments on as needed basis t produce, edit and manage various business documents contractual agreements, company procedural documents, etc.

Business Analyst Confidential

• Utilizing Altova's MapForce performed various data mapping tasks based on client specific needs and according t MISM standards t build Communication Bridge web services data integration between RealEC and Wells Fargo.
• Created user step-by-step instructional reference documents for both channels of communication i.e. From RealEC t Wells and from Wells t RealEC document included pre-conditional requirements, descriptive textual explanations and visual screen shots t assist user step affirmation.

Business Analyst Confidential

• Part of a three-person team working in the Product Management Department.
• Served as a liaison between various Subject Matter Experts and Project Stakeholders in support of a multitude of software development efforts applicable t the modification of Dynamic's proprietary application, Voyager .
• Developed, proposed and incorporated new Business Requirements Document template.
• Elicited requirements and produced a multitude of documentation in support of new proprietary application module EDPS Encounter Data Processing System
• Produced eight 25-75 page EDPS Report BRD's.
• Utilized Axure RP t develop a multitude of web based prototype user interface concepts relative t EDPS objectives.
• Performed analysis of existing application modules for re-design purposes:
• Created Proposed Solutions Document outlining various suggestions t enhance system performance of the existing Member Detail page.
• Performed analysis and produced high-level Business Requirements Document for the ICD-9 t ICD-10 conversion project in preparation of ensuring application compliance 2013 t meet specific federally regulated requirements mandated by CMS Centers for Medicare and Medicaid Services overseen by the World Health Organization.
• Use Case Diagram establishment Work Break Down
• Business Requirements and Business Rule establishment embedded in BRD
• Continuous scope and goal assessment and management on as needed basis as a result of continual requirement communication from CMS via e-blast .

Business Analyst Confidential

• Led UAT efforts at Lender Processing Services in support of new interim proprietary application, Field Collector .
• Utilizing TFS, created and managed multiple User Stories in support of Field Collector application.
• Created multiple prototype screens using Visi in support of re-design of the existing interim Field Collector application.
• Elicited various requirements from Project Stakeholder in effort t document system requirements for a new Field Collector administrative module combination of User Story creation using TFS and Prototyping using Visi .

Business Analyst Confidential

• Performed assessment and Analysis of FERPA Family Educational Right and Privacy Act rules t ensure compliance of Riverside Publishing's proprietary system, Data Director.
• Constructed Work Breakdown Structure utilizing Use Case diagramming techniques .
• Created high-level Project Scope document summarizing the project background, objectives, scope and risks - similar t Executive Summary.
• Created multiple User Stories utilizing JIRA, encompassing FERPA project scope items consistent with those details documented in Work Breakdown Structure analysis and Project Scope.
• Conducted project artifact review Scope, User Stories and hand-off session with Data Director software development team.

Business Analyst Confidential

• Acted as an intermediary in a hybrid Agile SDLC environment in support of multiple business units including Product Development, Project Management Office, Development on shore and off shore and Quality Assurance departments and tasked with the assessment, analysis and documentation of detailed business requirements using Use Case documentation techniques under the General Agency realm.
• Completed documentation of multiple detailed business requirements for the enterprise-wide executive sponsored Spirit migration of legacy t .Net initiative.
• Completed documentation of multiple business requirement documents for various business units - Underwriting, Plan Maintenance, Finance, etc.
• Utilized RavenFlow and Visi t create multiple As-Is and To-Be process flow diagrams and Integration Point Diagrams t assist with requirements interpretation.
• Wiki-Business Requirements documentation using MS Sharepoint 2007 Multiple examples available upon request .

Business Analyst Confidential

• Established Global Training Plan in support of Sony Pictures Entertainment global deployment of PGP Whole Disk Encryption.
• Gathered requirements conducting multiple Subject Matter Expert SME interviews t define and establish Sony Pictures Entertainment Global Information Security Policies for Remote Workstation Use, Laptop and Desktop Workstation Disposal and Authorized Use of Desktop Software and Desktop Operating Systems.
• Utilizing various methods of the Use Case model, gathered requirements and established the Phase I Vulnerability Management Framework Procedural Guidelines document incorporating 11 process flow diagrams in support of critical operational vulnerability management activities overview and description of each process identification and definition of the supporting systems definition of roles and responsibilities within each process and associated business rules.

Business Analyst Confidential

• Performed analysis on proprietary inventory management data warehouse application.
• Documented current table structure creating Entity Relationship Diagrams with Microsoft Visio.
• Teamed with Sr. Development Manager t conduct analysis and documentation of each of the 35 system modules utilizing Use Case diagrams accompanied with detailed narrative in an effort t capture current data, process, and table structure using Microsoft Visi and Microsoft Word.
• Flowcharted and documented source code of Bebe's warehouse management and distribution system.

Business Analyst - Confidential

• Performed assessment and documentation of audi vide architecture and component schema using Microsoft Visio.
• Worked in a team environment assisting with the assessment and installation of high-end audi vide components.

Business Analyst - Confidential

• Responsible for quality assurance testing on staging environment.
• Researched, defined, and analyzed business problems relative t web-hosting client issues.
• Provided support t multiple end-users and helped troubleshoot client issues.

Business Analyst Confidential

• Responsible for the gathering and documenting of requirements for projects supporting three major lines of business: Consumer Products, Food and Beverage, Parks and Resorts.
• Performed As-Is analysis by utilization of Swim Lane Diagrams and creation of Project Specification document Annual Passport interface points, including multiple Subject Matter Expert interviews with all associated impacted lines of business i.e. WDPro, AP Reporting, Walt Disney Travel Company, Product Development, Merchandise, Ticket Booth Operations, Main Street Bank/AP Center, Guest Communications.
• Created As-Is process flow diagrams for Currency Services.
• Prepared Business Requirement documents for:
• CAST parking system enhancements
• MATRA Point of Sale system enhancements releases 4.10 and 4.11
• MATRA reporting enhancements
• Annual Passholder project
• Assisted in the documentation of a Business Technology Partner package using PowerPoint DECK for Food and Beverage line of business prepared for executives.
• Participated on a team of analysts t gather and document new system requirements for Walt Disney Travel Company.
• Created multiple current Visi process flow diagrams for Subscription pricing, Textile Services, Currency Services, and Disney's Annual Pass Holder program.
• Introduced t and quickly adjusted t Disney's Software Development Life Cycle methodology.

Business Analyst - Confidential

• Gather requirements, prepare SOW, and manage numerous Adminitrack items for Client Administration department from assessment t implementation, post-implementation.
• Created test plan, test cases, conducted testing of, and prepared UAT documentation for the Production Commitment Maintenance project a rewrite of a legacy system ADAPT Access Database int a new proprietary thin client web application referred t as ICLS - Client Administration module. Client Admin is responsible for the managing of Master/Seller agreements, Master Commitments, Production Commitments, and a variety of other critical processes within the mortgage work flow.
• Participated as a member of Change Control review board.
• Data mapping using PL/SQL.
• Provided support t multiple end-users and help troubleshoot client issues.
• Initiated novice PL/SQL queries on various databases t acquire data knowledge, conduct analysis and help create data mapping documentation.

Business Analyst - Confidential

• Participated as a team member t assist in the support of Fremont's legacy loan processing system, UNIFORM
• Gather and document end user requirements for a variety of business needs including:
• Rate changes
• Combined rates project
• State specific Fee/Prepay changes per state law/compliance
• Reports
• Utilize Heat system for project tracking.
• Responsible for quality assurance testing on most system changes.

Business Analyst Confidential

• Participated as a team member on numerous development projects for Automated Appraisal module assessed, managed, and prioritized multiple end-user project requests, e.g. new functionality and enhancements for Ameriquest 3rd party loan processing system, Empower.
• Responsible for coordinating, assessing, analyzing and documenting a multitude of system requirements affecting five business lines 10 system requirements documents for each monthly upload .
• Created UAT User Acceptance Testing scripts and coordinated UAT with various project sponsors.
• Gathered, documented, and translated automated appraisal system requirements utilizing UML in conjunction with use case diagrams, swim lane process flows, and GUI design/ conceptual screen mock ups.
• Independently gathered, analyzed, and documented requirements for new verbal appraisal process, including the design of a new user interface form in Empower.
• Worked closely with 3rdy party vendors, e.g. RealEC, Market Intelligence, Salesforce.com, Mercury Alamode and Ameriquest Mortgage Company t ensure project deadlines were met.
• Troubleshoot help-desk tickets for Empower Loan Processing Systems and 3rd party applications.

Business Analyst Confidential

• Researched, defined, and analyzed business problems.
• Assessed, gathered, analyzed and documented end user requirements for small, medium, and large scale projects for all corporate departments, e.g. Human Resources, IT, Marketing, Executive Team, Training, Appraisal, Administrative Services, Web Team, Culture, ERP, Treasury and Accounting.
• Assessed, managed, gathered, analyzed and documented user requirements for an in-house E-commerce intranet application for the Marketing department, including GUI conceptual design using mock up screens created in Visio. Final scope of project included an on-line intranet catalog of marketing products for associates t shop, order, and track purchases. Features included a comprehensive real time account balance module, item tracking, and item description with associated jpegs form.
• Participated in the assessment, gathering, analyzing, and documenting of large-scale rewrite of a legacy system called COMB Commissions and Bonuses , which crosses three major business divisions.
• Created Cost Benefit Analysis documentation jointly with Financial Analyst when required.
• Assessed, analyzed, and gathered requirements for third party software purchases including product comparison and cost benefit analysis.

Business Analyst Confidential

• Lead various short-term development projects 20 days or less from conceptual design t implementation Analyzed and defined user requirements, system deficiencies for the development and enhancement of automated systems.
• Participated as a team member in large-scale development projects, familiar with Project Life Cycle.
• Generated multiple reports using RUMBA/structured query language and exported int Excel format t satisfy operational and developmental needs.
• Total end user support for over 100 users. Provide advice and expertise about applications and their users, operational maintenance of processing systems.
• Acted as interface point for end users, managers, and programmers t ensure expedient resolution t all service and application issues and inquires submitted by internal and external users.