SUMMARY

• 8+ years of professional experience as a Business Analyst with a strong understanding of Business Analysis, System Analysis, Business Process Management, Order management and Business Process Modeling.
• Experience in Business Requirements gathering and writing skills with expertise in developing and documenting Business Requirement document (BRD), Functional Requirement Document (FRD), and Software Requirement Specification (SRS) across the deliverables of a project.
• Excellent experience in the Ecommerce and Retail Industries.
• Experienced and have detailed knowledge about Order Management System, Retail POS Applications, Customer Relationship Management (CRM i.e. Loyalty Program), Ecommerce platforms.
• Expertise in Software Development Life Cycle (SDLC) methodologies such as RUP, Agile / Waterfall / Spiral methodologies with hands on experience in all of them.
• Extensive knowledge of the E - commerce Retail Sales lifecycle and the Retail Ecommerce ecosystem, OMS, WMS, Fulfillment, TMS and Support.
• Experience in e-Commerce platform as Big Commerce, Shopify, Interspire and Demand ware.
• Experience in all aspects of Supply Chain Management, Global Demand Planning, Aggregate Forecasting, Planning, Master Scheduling, Inventory Management, Risk Analysis, and ROI Analysis.
• Strong Work experience on Ecommerce portals web application developments, B2B, B2C, Content Management Systems for Ecommerce like ATG.
• Experience working with Content Management Systems (CMS), Order Management System (OMS) Supply Chain Management and UX teams.
• Expertise in risk analysis, systems analysis and requirements for enterprise integration and POS system enhancements for Oracle XStore, Oracle Locate Order Broker and Retail Interact.
• Quantified and evaluated the gaps between the "As-Is" and "To-Be" Business Processes and acted accordingly.
• Experienced with multiple WMS systems and IT technologies related to WMS systems in a high-volume retail warehouse.
• Experience in conducting JAD sessions with SME (subject matter experts), stakeholders, developers and end-user representatives to make sure all the stakeholders and developers are on the same page.
• Expertise in managing multiple projects while maintaining constant communication with the relevant stakeholders
• Good experience at Demand ware, ATG Dynamo B2B Commerce, ATG B2C Commerce, Shopping Cart, Product Catalog, Merchandizing, Catalog, Droplets.
• Ecommerce experience in Online Retailing, Business to Business (B2B) and Business to Customer (B2C) functions
• Worked on projects that developed strategies for Cross Channel/Multi-channel integration providing a consistent experience across the customer's preferred channels and platforms like Mobile and E-Commerce.
• Working experience on various Software and Customer Relationship Management (CRM) packages.
• Integration of merchandising systems with Warehouse Management Systems.
• Experience in requirement elicitation, analysis, design, and maintenance of solutions facilitating business requests.
• Expert in UML methodology to create UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams(DFDs), ER Diagrams using Rational Rose and MS Visio and thus defining the Business Process Model and Data Process Model
• Hands on experience in creating SQL Queries, Stored Procedures, Triggers, Views, Indexes in SQL Server with a strong understanding of data & analytics. Tracking and Maintaining Stakeholder requested enhancements and changes through SharePoint.
• Proficient in using version control tools, Team Foundation Server (TFS), GITHUB and agile management tools like JIRA, RALLY.
• Experience in performing backend testing and writing SQL Queries for testing RDBMS such as SQL Server, Oracle, and Teradata for data integrity.
• Expertise and hands on experience in SQL and RDBMS for Analysis, Reporting and testing purpose, writing and executing SQL Queries for Databases such as Oracle, and MySQL.
• Strong Experience in Enterprise System Interface and Integration analysis with good knowledge of SQL, PL/SQL, XML, XSD, XSLT and COGNOS concepts as well as ESB software like Web Sphere Message Broker and Web Methods Integration server.
• Expert in Tracing requirements throughout the development process and verifying adherence using the requirements Traceability Matrix(RTM)
• Experience in GUI Testing, UAT (User Acceptance Test), Manual, Functional Testing of Client/Server & Web based application.
• Experience and complete understanding of QA Life Cycle, which includes Designing, Developing, Execution and Documentation of the Test Cases, Automated Test Scripts and Test Plans.
• Good experience in developing Test Plans, Test Strategies, Test Scenarios, Test cases by reviewing Business and Software Requirement specifications and creating Gap Analysis for test purpose.
• Proficient in the use of Visual Studio, MS Visio, MS Word, MS PowerPoint, MS Excel, as well as MS Project.

PROFESSIONAL EXPERIENCE

Confidential, NV

Business Analyst

Responsibilities:

• Elicited business requirements for a web content management system (CMS) that will be employed to support the production of the agency's primary website.
• Interfaced with the client as part of the Requirements Engineering team to finalize the project scope.
• Collaborated with theimplementation team to correctly define the requirements and ensure they tie to the correct process areas.
• Facilitated JAD Sessions and gatheredBusinessRequirements
• Assisted with the BRD for the POS implementation project. Managed changes to the POS system
• Define and document CRM specifications for Coach's ERP system (NetSuite) for customer support, sales orders and offshore helpdesk
• Analyzed daily userSAPMM tickets, resolve their issues and document solutions.
• Create Standard Operating Procedures (SOPs) for use of the ERP System (NetSuite) sales ordering process, logistics and inventory management, RMAs & support call logging.
• Helped in configuringNetSuiteout of box functionality and developing screens and flows inNetSuite to fulfill the requirements of the stakeholders.
• Analyzed current "AS-IS"businessprocesses for potentialbusinessprocess changes as a result ofSAP
• Established average cost methodology utilizingNetSuiteincluding inventory valuation and accurate reporting.
• Assisted the PM in developing Use Cases and project plans and also managed changes to the scope of the project.
• Functioned as the primary liaison between thebusinessline, operations, and the technical areas throughout the project life cycle.
• Effectively managed live e-commerce clients of mid-sized B2B and B2C e-commerce websites integrated with the company's existing ERP software and Shipping Software in a Content Managed System (CMS)
• Helped in designing new Web Content Management Repository by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
• Prepared reports on analyses, findings, and project progress, and presented results to management and customer personnel for E-Commerce applications.
• Responsible for creating the test scripts and testing the integration between the OMS, Manhattan WMS and Material Handling Equipment.
• Created complicated use cases to test the current system which led to various defects in the mobile site this gave way to more specific goals for the project's needs.
• Assisted withmerchandisingand marketing tools such as Content Management, Promotions Engine, Search, and Data Feeds.
• Performed extensive Requirement Analysis including data analysis and gap analysis.
• Developed a thorough knowledge and maturity in all the phases of SDLC and familiar with industry standard best practices & frameworks such as RUP (Rational Unified Process), AGILE & Lean
• Created custom reports and deployed them on server using SQL Server Reporting Services (SSRS).
• Developedbusinessrequirement specification documents as well as high-level project plan.
• Worked with Rational Clear quest for defect management
• Developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD using UML.
• Involved in inception phase and prepared vision and supporting documents that contained essential businesselements, BRD, and detailed definitions.
• Documented and delivered Functional Specification Document to the project team.
• Participated in the logical and physical design sessions, assisted and developed high and low level design documents.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.
• Assisted the PM in performing Risk Assessment, Management and Mitigation.
• Assisted QA testing in formulating the test plans, reviewed QA test plans for appropriate test coverage and managed the Change request documentation for Change management processes.

Confidential - Cincinnati, Ohio

Sr. Business analyst

Responsibilities:

• Gather requirements by conducting meetings with senior management team and coordinating white boarding sessions, brainstorming and documenting requirements.
• Create the Business Requirements Document and communicate it effectively with the business and the team.
• As a Business Analyst involved in the integration of the Warehouse Management System (PKMS) with Unyson Logistics and other EDI enabled external applications/systems.
• Performed gap analysis, risk analysis and conducted brainstorming sessions to elicit those gaps.
• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation. Educates the IT organization on the direction of the business.
• Project resulted in significant increase in order fulfillment productivity while reducing database impact on theWMS
• Implemented digital and store inventory management troubleshooting.
• Participated in the creation of complex PRD (Project Requirements Document) which includes definingBusiness, User, functional and non-functional requirements needed for approval byBusiness and for use by Design, Development and Testing teams. Participated in creation of Requirements Management Plan (RMP) for complex projects and created RMP for less complex projects, to define, organize and schedule requirements management.
• Validating new platform for Sterling OMS by executing End to End test cases in integrated environment
• Analyze business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
• Worked extensively on Oracle CRM / ERP modules - Service Contract, Order Management, Inventory, Install Base, Marketing Online, Oracle Sales, Field Sales, Sales Online, Territory Manager, Account Receivables, and Siebel CRM.
• Assists in the business process redesign and documentation as needed for new technology.
• Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications.
• Assessed and documented existing Supply Chain processes and identified where improvements can be made within theWMSsystem.
• Worked on the financial area of ERP system, concentration withSupply Chain Management, GL, AP, Manufacturing SSB Project,Purchase and Invoicing.
• Modification to host, WMS and shipping systems to allow efficient processing of e-Commerce orders and client selected samples.
• Involved in the support for a major effort to improve the Warehouse Management System (WMS) capabilities of supply chain.
• Look for abnormal error message in the log file of the ERP application and take corrective actions
• Responsibility for creating business flow diagrams and charts for E-commerce using MS Visio.
• Created the transition rules as per the defect workflow, Creating and generating reports, creating the Business views, creating the workflows in HP ALM.
• Followed Business Process Testing using Business Process components in HP ALM.
• Support for a major effort to improve the Warehouse Management System (WMS) capabilities of Supply Chain.
• Write the user manual guide for the business .
• Manage standard business process, including Inventory Control, Merchandise Planning, Pricing and Invoicing and Transportation Management Process.
• Integration of merchandising systems with Warehouse Management Systems.
• Organize requirements into high level Use Cases and low level Use Case specifications and modelling them into UC, Activity and Sequence Diagrams using MS Visio.

Confidential, Madison Heights, MI

Business analyst

Responsibilities:

• Gather requirements for the listed options risk management system, specifically for index options risk management spreadsheet. Defining requirements for product control and risk management end of day feeds.
• Conducted JAD (Joint Application Development) Sessions and RAD (Rapid Application Development) Sessions with stakeholders.
• Interacted with the PM in managing the Agile Scrum process to ensure smooth delivery of projects.
• Identified internal and external system requirements, design and configuration set-up, also created User Documentation and conducted class.
• Also involved in E-Commerce POS testing Product Search, Payment System, Online transaction processing
• Performed Data Profiling of current state of data in the Data Warehouse by doing Data Analysis using SQL Queries and Microsoft Excel, finding Gaps in Data and formulating solutions for the same.
• Performed GAP Analysis of business rules, business and system process flows, user administration, and requirements. Ensured POS PCI compliance requirements were met.
• Involved in designing automated POS system using involving monthly import of POS excel files into a database using SSIS packages. Created templates for power users to create their own SSRS reports.
• Worked with supply chain methodology and wholesale distribution processes.
• Responsible for addressing, diagnosing, and resolving issues that arise on a day to day basis for the team. Also responsible for documenting the causes, analysis and final resolution to the issues/errors.
• Checked to make sure orders from customers are accurate and free of any variance by working closely with the sales, shipping department and warehouse.
• Established connectivity to all major buy-side vendor order management systems (OMS).
• Involved in implementing (POS) Point Of Sale system and Point Of Commerce for US retail/Online stores.
• Implemented SQL queries for QA testing and Report / Data Validation.
• Worked as Business Analyst for collecting customer requirement for managing supply and delivery translating the requirements into documentation for effective process flow mapping.
• Conducted interviews with key business users to collect requirement and business process information.
• Designed the business requirement collection approach based on the project scope and SDLC methodology.
• Created various Test Cases and Test Plan for the new Magneto shopping cart.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD using UML.
• Experienced with content management, e-commerce and order management.
• Participated in requirements analysis using a Use case driven approach and produced detailed use cases and functional specifications for all the interfaces.

Confidential - Charlotte, NC

Business Analyst

Responsibilities:

• Gathered analyzed, documented business and technical requirements from both formal and informal sessions and validate the needs of the business stakeholders.
• Involved in the creation of new E-Commerce Products in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain the essential business elements and detailed definitions.
• Co-authored business requirements document with project teams. Extracted, discussed, and refined business requirements from business users and team members.
• Act as a resource in understanding how IS systems carry out business functions and assists in ensuring the timely and effective implementation.
• Modeled AS IS and TO BE processes using MS Visio.
• Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity Diagrams / State Chart Diagrams using Rational Rose according to UML methodology thus defining the Business Process Models.
• Supervised and managed project throughout SDLC to ensure that project management methodology based on RUP is followed during the project lifecycle using MS Project and NIKU Workbench.
• Used Rational Tools for creating use cases, version control and defect tracking, monitoring. Use Rational Unified Process (RUP) methodology in all areas of the software development life cycle (SDLC).
• Planned and defined Use Cases created Use Case diagrams, Scenarios and Use Case Narratives using the UML methodologies.
• Applied Supply chain Management (SCM) methodologies to ensure coordination in the supply chain.
• Involved in the creation of new E-Commerce Products (Arrival Notices and Customized Reporting) and worked with Front-end and Back-end systems.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Performed the requirement analysis and documented the requirements using Rational Requisite Pro.
• Established traceability matrix using Rational Requisite Pro to trace completeness of requirements in different SDLC stages.
• Designed flexible project foundation enabling rapid implementation of e-commerce website capabilities.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them.
• Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements.
• Created Mock-up forms in MS word for better visualization and understanding of the software solution.
• Tracked change requests and monitored workload and schedule.
• Used MS Visio for Process modeling, Process mapping and Business Process flow diagrams.
• Managed workload, schedules and coordinated status review meetings with project managers, business managers and team members.
• Used Rally tool for requirements management and tracking user stories in a sprint and product backlog.
• Tracking business reporting issues on JIRA by creating problem statements that help breakdown the underlying issue.
• Worked on developing customized SQL reports and queries for management decision-making and operational management.
• Involved in developing strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT (User Acceptance Testing)
• Collaborated with Quality Assurance Analyst in Automated and Manual Black box testing using Mercury's WinRunner.
• Suggested measures and recommendations to improve the current application performance.
• Assisted with the development of test plans and strategies, coordinated testing events, and executed test cases in support of changes to business systems.
• Participated user acceptance testing cycle; worked withbusinessusers to definebusiness scenarios, user acceptance test cases and user acceptance criteria.
• Conducted user interviews, gathered requirements, and analyzed the requirements using-Rally.

Confidential, New York City, NY

Business analyst

Responsibilities:

• Performed as a Business Analyst on various web-based applications and systems development projects including customized Content Management System (CMS)
• Collaborated with a variety of internal and external stakeholders to gather requirements.
• Support Sales and Marketing to promote ecommerce programs through the number one revenue generating website.
• Evaluated existing e-Commerce applications to identify areas of improvement and carried out program enhancements and modifications.
• Involved in the support for a major effort to improve the Warehouse Management System (WMS) capabilities of supply chain.
• Communicated and documented business requirements for technical teams.
• Compiled and analyzed various reports: E-commerce internal support report (Excel, Access, QlikView),
• Involved in designing the Database architecture and implementing stored procedures, functions, views, and scripts using SQL Server 2005 to build data processing modules.
• Excellent experience in performing RTM Test Matrix, GAP analysis and SWOT analysis to check the compatibility of the existing system infrastructure with new business requirements
• Involved in preparing SDLC Documents such as Business Requirement document (BRD), Functional Specification document (FSD), Test Plan, Test Report.
• Diverse experience in ATG E-Commerce and Retail services.
• Test the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories.
• Successfully launched multiple e-commerce platforms with integrated enterprise and content management systems
• Executed SQL Queries for testing and data analysis of PL/SQL source code.
• Grouped the Use Cases and other diagrams into sequence and collaboration Diagrams using Rational Rose based on UML methods thereby defining the business process model.
• Created Use Cases for the applications and created Test Plan and Test scripts based on Used Cases.
• Documented and Performed User Acceptance Testing (UAT).
• Involved in Confidential online store Production Support that included incident troubleshooting and resolving tickets