SUMMARY

• CSM (Certified Scrum Master) & IT Business Systems Analyst with over 8 years of Experience with strong interpersonal and proven leadership skills.
• Experience in Requirement Elicitation, Business & Functional Process Flow, Requirement Traceability Management.
• Experience in preparing BRD, FRD, Dashboards, change request, Impact Analysis and integration management using Agile/Scrum, SDLC and Waterfall methodologies.
• Experience in collaborating with Stakeholders, building Cross - Functional relationships and Conflict Management to meet Project goals.
• Experience conducting GAP analysis (AS IS and TO BE analysis).
• Expertise in MS Project, MS Office, SharePoint, Visio, Jira, Confluence, Redmine, Spira, Remedy, IDA, Boost, FSM, WHA, UI-UX, SQL.
• Experience in managing Virtual teams dat both are Co-located and Geographically dispersed.
• Experience in Reporting to C-Level executives.
• Organized problem solver who works well with groups or independently to meet goals.
• TEMPEffective communicator (verbal and written) one-on-one and group settings.

TECHNICAL SKILLS

Requirements Management/Office Tools: Office 365, JIRA, MS Word, MS Excel, MS PowerPoint, MS SharePoint 2013, MS Project, MS Visio

Business Modeling/ Workflow Tools: MS Visio, Unified Modeling Language (UML), SharePoint, Rally, Confluence, Redmine, SpiraPlan, UI UX

Databases DB Tools: Oracle, SQL Server, My SQL

Analysis/Methodologies: Agile Methodology, Waterfall Methodology, SDLC, Scrum, GAP Analysis

PROFESSIONAL EXPERIENCE

Confidential, Bethpage, NY

Sr Business Systems Analyst

Responsibilities:

• Conduct JAD sessions with teh stakeholders to gather and document detailed business and functional requirements for existing and future systems.
• Create and validate Business Rules document for GEN 8 GPON Gateway based on teh RFW received from Residential and Business Product Managers.
• Coordinate with Systems Architect and Create Functional Requirements Document (FRD) to depict dependencies and TEMPeffectively manage requirements.
• Act as a liaison between business staff and technical staff to articulate needs, issues and concerns.
• Create Ubee Docsis 1326 test cases for teh existing systems and conduct UAT and Interop testing to ensure all requirements are catered by teh system.
• Translate broad business requirements into detailed functional, business and operational specifications, using a variety of tools and documents, including use cases, process flows, wireframes, prototypes, user interviews.
• Responsible for capturing OSS/BSS requirements.
• Work with engineering partners (both internal and third party) to clarify system requirements.
• Assist IPTV, Airties and DTA Beta testing teams with distribution and troubleshooting beta issues.
• Responsible for Stakeholder relationship and management, understand their concerns and provide suitable solutions.
• Create and maintain Requirement Traceability Matrix (RTM) to trace and map business and functional requirements.
• Manage requirements and tasks using JIRA and SpiraPlan.
• Clean up existing Docsis and FTTH Jira Boards to increase visibility.
• Facilitate meetings with all levels of business community to validate business rules and all artifacts, approval and sign off.
• Participate in preparing test plans, test scenarios and test cases and review to ensure it reflect user needs.
• Investigate FTTH Billing issues, Identify and provide recommendations to corresponding issues.

Environment: Agile/Waterfall, MS Visio, MS Project, MS Office Suite, Confluence, JIRA, Boost, Prime Home, SpiraPlan, IDA, Planner, SharePoint, FACTS, Remedy, FSM, WHA.

Confidential, Columbus, OH

Business Analyst / Scrum Master

Responsibilities:

• Prepared Requirement Change requests, Test Cases, User Manuals, Materials and other project related documents.
• Conducted requirement workshops, Brainstorming, JAD, Daily Scrum meetings, Scrum planning, review and retrospective in a cross functional team environment.
• Ensured system meets all functional and business requirements as outlined in teh documentation.
• Troubleshoot system malfunctions, identify discrepancies and bugs.
• Coordinated with releases and provide Software demos to teh new clients.
• Conducted GAP analysis to improve and meet desired requirements.
• Identified areas of improvement to increase quality, usability and gain efficiencies.
• Developed Systems Specifications Document (SSD) to define teh impact of new requirements in teh existing System.
• Identified and Removed any impediments and supported and educated product owner on grooming and maintaining product backlog.
• Created an environment of collaboration within teams to allow an open dialogue and productive solutions to overcome conflicts.

Environment: Agile, MS Visio, MS Project, MS Office Suite, Confluence, JIRA, Redmine, Waterfall, SQL.

Confidential, Georgetown, KY

Business Analyst / Scrum Master

Responsibilities:

• Acted as a liaison between SMEs and Leadership to facilitate teh communication of project Information.
• Managed Daily Scrum Meetings, Intake requests, Estimates, Work Breakdown Structure, and JAD sessions.
• Led and TEMPeffectively facilitated all scrum ceremonies- Product Backlog Refinement, Sprint Planning, Sprint Review and Retrospectives during two weeks of sprints and 8 weeks of Program Increment/release.
• Consistently maintained teh health of teh backlog, executed continuous requirements elicitation, story level grooming activities and ensured stories meet teh “definition of ready”.
• Identified, researched, investigated, analyzed, defined and documented business processes and Use Case Scenarios.
• Maintained documents on TMC (Japan) SharePoint and TMNA SharePoint.

Environment: Agile/Scrum, MS Visio, MS Project, MS Office, SQL, Oracle, Rally, JIRA.

Confidential

Business Analyst

Responsibilities:

• Collaborated with different departments to gather critical information required to develop teh ride sharing application through interviews and workshops.
• Developed and managed detail technical documentation. Coordinated with cross functional teams for project status, impact analysis, roadblocks, performance issues, strategies and best practices for faster project turn around.
• Assisted Project Manager in developing Project Plans and Managing scope.
• Evaluated and accessed application for security vulnerabilities. Researched and recommended technical solutions to enhance application.
• Prioritized requirements based on benefit/impact and performed requirement analysis by going through all teh use cases and workflows.

Environment: MS Office, MS Visio, MS Project, SQL, Redmine, Rally, JIRA, Agile/Scrum.

Confidential

Business Systems Analyst

Responsibilities:

• Worked as a Business Analyst to Develop a Reporting Requirement Software for Credit Analysis and Risk Management Department to handle client’s collateral securities, maturity dates and other financial information.
• Served as teh primary liaison between Credit Analysis Team and Development Team throughout teh project life cycle.
• Created business and functional requirements, flow charts, page specs, use cases and user acceptance testing documentation as needed for projects.
• Prepared Business Process Models dat include modeling of all activities of teh business from conceptual to procedural level.
• Responsible for defect tracking and prepared detail bug reports.
• Created User Stories, Use Case Diagrams, Flow charts and other project related documentation, Knowledge area documentation, manuals.
• Provided management to quick and easy access to all current economics (i.e., Client Portfolio, Collateral Securities, AP, AR, Status, loan tenure, etc.).
• Helped users create UAT test cases and conducted User Acceptance testing.

Environment: MS Visio, MS Office, SQL Server, JIRA, Agile.