Business Analyst

Professional Summary:

• Over 8 years of experience in business analysis, system analysis, implementation, vendor management, lead management and Consulting in Finance and E commerce.
• Experienced in working with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs.
• Experienced in Scoping Phase, Gap Analysis, Testing, and Implementation Phase.
• Strong Requirements gathering experience using JAD Sessions Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications SRS .
• Works closely with internal and external parties to enhance company practices, providing greater efficiency for key tasks.
• Expert in Data Analysis, Strategic Planning, Cost Reduction, Quantitative Modeling, Simulation, and Operation Research.
• Hands on experience in experience in implementing IT solutions for Databases, EDW, ETL processes, and Business Intelligence reporting.
• Highly experienced in interviewing, analyzing, and producing requirements from business stakeholders to develop Business Intelligence solutions integrating with existing business processes or decisions.
• Proficient in full life cycle design and development
• Handling various activities of the project like information gathering, analyzing the information gathered, documenting the functional or business requirements.
• Highly Proficient with tools like Word, Excel, PowerPoint, Access, Publisher, Visio and MS Project and HP-PPM and Salesforce CRM.
• Data flow Modeling and Object Modeling, Case Analysis, Workflow Analysis, and Functional Decomposition.
• Proficient with Statistical and analytical tools like MS Excel, VBA, MS Access, and SQL to solve business problems.
• Goal-oriented individual with strong leadership capabilities.
• Developed thorough Use Case Diagram, Activity diagrams based on UML, methodology and business process flow diagrams, Data flow diagrams, state chart diagram using Microsoft Visio and wireframe sketchers.
• Considerable experience working with onshore and offshore development team.
• Experience conducting User Acceptance Testing UAT and writing test cases for the same.
• Involved in test planning, test preparation, test execution and issue resolution and report generation to assure that all aspects of the project are in compliance with the business requirements.

Technical Skills :

Bug Reporting Tools: Bugzilla

Requirement Management Tools: Rational RequisitePro

Operating Systems: Windows NT/XP/2000, UNIX

Business Applications: MS Project, MS SharePoint, Microsoft Office Suite-Word, Excel, PowerPoint, MS Outlook , Salesforce.com

Professional Experience:

Confidential

Business Analyst

Confidential Group is an ISV partner of Salesforce.com and provide cloud solutions, which combine CRM, content management and data, for the financial services industry. Worked as a Business Analyst for two strategic projects, a data integration initiative using box.net and CRM for Registered Investment Advisors. The data integration initiative allowed for data sharing between the Navatar Private Equity CRM tool and the Box.net through Single Sign Off SSO and created a virtual data room for Bulk uploading, folder level access, dynamic watermarking . The CRM development for Registered Investment Advisors included General CRM Capabilities, Integration with custodian systems Schwab, Fidelity, TD Ameteriade , Integration with portfolio accounting systems Portfolio centre, Orion, Morning Star and Integration with Data Aggregation system.

Roles and Responsibilities:-

• Coordinated and led analysis sessions with Business Stakeholders to understand and document Current State Business processes, flow diagrams, and gather new requirements.
• Authored user stories and business requirements. Obtained sign-off from stakeholders.
• Created project artifacts like Business Requirement Document BRD , User Stories, User Story Narratives, Functional Requirements Documentation FRD , and System Requirement Documentation.
• Served as the Product Owner Proxy and liaison between the Business and Technology.
• Led transition of project team from traditional iterative approach to adoption of Agile methodology.
• Participated in Sprint Planning, Agile Retrospectives and Release Planning sessions.
• Managed the product backlog using JIRA and tracked defects using HP Quality Center.
• Wrote test scripts and performed manual regression testing, including backend testing with SQL.
• Coordinated User Acceptance testing.
• Identified and Analyzed key potential Risks along with the entire Project Development Life Cycle, Developed Risk Mitigation Plan, and assisted PM in Risk Management
• Conducted Gap Analyses, Developed Questionnaires, and Gathered User Requirements by Interviews, user meeting, JAD session.
• Analyzed and Documented Business Requirement Document BRD , Functional Specification Documentation, and System Requirement Documentation, using UML methodologies
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams and Business Process Modeling.
• Implemented the SDLC for the developing life cycle and followed the Standards process in the application.
• Gathering and drafting the system requirements from the business group and effectively communicating them to the technology team, comprising the project manager, programmers and designers.
• Involved in developing Project Plans, Project Milestones including the Project Charter and Scope
• Exposure to salesforce.com tools and methodologies.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per client's need.
• Experience in data migration from ACT, Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard, Informatics Data Loader, and Cast Iron.
• Expert in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.
• Created various Reports summary reports, matrix reports, pie charts, and graphics and Report Folders to assist Service managers to better utilize Sales force and configured various Reports and for different user profiles based on the need in the organization.
• Train/ demonstrate end users on the usage of the new functionality and resolve functional problems.

Environment: MS Visio, MS Office MS Excel, MS Word, MS PowerPoint , Sales force CRM, MS Project, SQL, Box.net.

Confidential

Business Analyst

Confidential a diversified financing solution provider serving consumers, retailers and businesses around the globe in Commercial Lending and Leasing. The project was how interest should be applied to businesses who borrowed money from Banks. The project was built on Fiserv Technologies which will allow businesses and banks to allocate interest and allow businesses and banks to run and view reports.

Roles and Responsibilities:

• Analyzed software requirement specification documents. Created processing model diagrams in UML/Visio using the business process information captured in the business context analysis documents.
• Elicited requirements by employing information-gathering techniques e.g., Interviews, surveys, business process analysis , competitive product analysis, reverse engineering of existing systems, etc.
• Participated in the corporate wide BPR roadmap process to define the To be process based on Design for Six Sigma Methodology.
• Developed functional requirements and a proposed data warehouse strategy for supporting employee compensation and compliance reporting/analytics.
• Involved in defining the scope of the project, gathering business requirements and documenting and managing them using Rational rose and Rational Requisite Pro respectively.
• Presented high level requirements and interaction diagrams using use cases, to user groups, as well as documenting requirements and getting them reviewed and base lining the same.
• Analyze business requirements and segregated them into high level and low level Use Cases, activity diagrams using UML methodology.
• Prepared Business Workflow models that cover How business processes are accomplished.
• Involved in process modeling, reviewing and writing URS and Functional Requirements.
• Participated in periodical Joint Application Development JAD sessions with the management and IT teams.
• Interviewed business experts, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business and technical communities.
• Utilized Rational Unified Process RUP to configure and develop processes, standards, and procedures.
• Performed UAT and Performance testing on the application.
• Used MS Office extensively Word, Excel, Visio, Power Point, Outlook, Project for analysis, presentation and documentation throughout the project.
• Involved in GO-NO-GO meetings and presented the Issues/Defects list to management.

Environment: Windows 2000/XP, Rational Requisite Pro, MS Office, SQL Server, MS Project, SOX, MS Access, UML, Cognos 8.4, SharePoint, Sales Force.

Confidential

Business Analyst

Developed a scalable, web browser-based portfolio management and securities accounting solution. It supports geographically disbursed locations and multiple segments of the money management industry over multiple distribution channels such as mobile devices, Web browsers, and information portals . It uses a rules based, real-time, message-based architecture that allows non-programmers familiar with operations, securities accounting, and performance measurement functions to operate the system. Robust reporting features produce comprehensive drill-down analyses using point-in-time ledger queries or as-of reporting approaches.

Roles and Responsibilities:

• Identified, researched, realized, investigated, analyzed, defined and documented business processes and Use Case Scenarios
• Coordinated activities between business unit and technical staff, developing new ways, policies, and procedures to meet the business needs Involved with the following product: Stocks, Fixed Income, Bonds and Bond Trading Cycle, Bond Pricing, Equities, Trade Cycle, Derivatives Options and Futures .
• Designed and developed Use Cases, Use Case Diagram, Activity Diagrams, Sequence Diagrams, and OOD using UML.
• Intricately involved in Business Process flow development, Business Process Modeling Stocks Trading Cycle and IPO allocation cycle and Business Analysis.
• Used detailed knowledge of application features and functions, assessed scope and impact of business needs throughout analysis and completion of all enhancement specifications.
• Assisted project managers with the development of project schedules, development of requirements and preliminary design for client applications.
• Performed analysis and designed projects using RAD methodology.
• Conducted workflow, process diagram and GAP analyses to derive requirements for existing systems enhancements.
• Conducted user interviews at both in-house and client locations to gather and analyze requirements.
• Gathered data requirements for systems and overseen ETL processes using Informatica.
• Was involved in designing e-business tools for account management.
• Used the different types of views in Requisite Pro e.g. Attribute matrix, to display requirements of a specified type.

Environment: Informatica, MS Visio, MS Office MS Excel, MS Word, MS PowerPoint , MS Project, SQL.

Business Analyst

property brokering , Life Insurance General Insurance and retail brokering. The project was a java based multi-tier application that provides CRM functionality, Integration with the data base, Integration with Custodian systems and Website application for user interface.

Roles and Responsibilities:

• Derived Functional Requirement Specifications FRS based on User Requirement Specification URS. Understood and articulated business requirements from user interviews and then converted requirements into technical specifications.
• Authored functional specification document for online banking to integrate look and feel with current interfaces, minimizing the number of places/screens customers have to go.
• Involved in walkthroughs and meetings with development team to discuss related issues.
• Worked closely with the database architect to finalize database design, table structures and other key database artifacts for the system
• Created data dictionary for often used business and technical terminology for benefit of developers and customers respectively.
• Influenced and communicated with business partners on the vision of New Balance's Retail systems at a strategic and tactical level.
• Performed gap analysis to compare the existing system with the proposed system and documented new requirements and features.
• Worked with various departments E-commerce, IT, Sales, Marketing, Statistics, Customer Service that were the part of the project team.
• Involved in the budget analysis, proposals and financial reporting processes.
• Conducted technical/non-technical presentations to the management and training workshops for the clients.
• Facilitated changes to the web site and other marketing programs through analysis, decision process facilitation, report preparation, developed cost-benefit analysis and tracked defects.

Environment: MS Visio, MS Office MS Excel, MS Word, MS PowerPoint , MS Project, SQL.

Business Analyst

• brokering , and consulting. The project was a java based multi-tier application that provides CRM functionality, Integration with the data base, Integration with Custodian systems and Website application for user interface.
• Participated in JAD sessions to gather business requirement from stakeholders, business and external users
• Followed SDLC using agile methodologies.
• Responsible for writing multiples use stories for the web application and ensured all document updated in the
• requirement.
• Assisted in providing clarity of business requirement to the developers.
• Performed GAP analysis, identifying opportunities for the enhancement and making recommendation based on key
• findings during the requirement gathering.
• Created UML Diagrams including Use Case Diagrams, Sequence Diagrams, Data Flow Diagrams DFD , and Web Page Mock-Ups using MS Visio.
• Used Ms Access Macro to automate task in a table by adding functionalities to the form and report in a table
• Summarized data from a table using Ms Access Pivot Table tool
• Used data warehouse tools like Microstrategy and Business object to report and analyzed data.
• Documented BRD/FRD and translated them into test scripts.
• Participated in team meetings on bug and issue resolution.
• Assisted in writing Test plan, Test cases and participated in UAT.

Environment: Micro strategy, MS Visio, MS Office MS Excel, MS Word, MS PowerPoint , MS Project, SQL.