SUMMARY:

• IT Professional with extensive technical, application, project and portfolio management experience in insurance, health care, wealth management, telecommunications, and manufacturing. Successfully managed large scale projects through all phases of System Development Life Cycle methodologies. Solid track record implementing technical solutions that solve business problems. Recognized as a subject matter expert with a unique ability to effectively coordinate cross - functional teams and build strong relationships. Technical and management competencies with focus on effective risk mitigation, quality management, and implementation of multi-phased and multi-track programs.
• PMP Certified Project Manager
• Waterfall & Agile Software Development Methodologies
• Leadership & Team Building
• 20+ Yrs. Project Portfolio Management
• Cloud Computing
• Process Improvement
• Quality Assurance Testing
• Software Development
• Technical Analysis/Documentation

TECHNICAL SKILLS:

Software Applications: Microsoft Project, PowerPoint, Word, Excel, Access, Visio, SQL Server, PVCS Version Manager

Languages: C/C++, Java, Visual Basic, .NET, COBOL, SQL, ASP, CGI, Perl, UNIX scripting, HTML, DHTML, XML

Operating Systems: UNIX, Linux, Windows, Mac

Databases: Oracle, DB2, Informix, Data Warehouse

Other: Seagate Holos, Websphere, Weblogic, TrueComp, Informatica, LDAP, MQ Series, OMNI, Admin Server, Crystal Enterprise

PROFESSIONAL EXPERIENCE:

Confidential, East Windsor, CT

Senior Program Manager

Responsibilities:

• Providing Program Management services at The Hartford, overseeing one of the most critical cost saving initiatives driving an average of $4M per year, with financial management over a $7M, multi-year budget.
• Managing the Infrastructure as Code migration project, transforming infrastructure provisioning and application deployment into a single CI/CD pipeline through defined automation, providing ease of environment management and quicker delivery.
• Responsible for managing the infrastructure automation team’s delivery of reusable automation scripts and playbooks supporting the creation of an automation library for transforming The Hartford’s infrastructure provisioning, with a goal to obtain a cloud native state for all applications.
• Managing a vendor supported factory migration team responsible for soliciting infrastructure requirements, building application work spaces, automated infrastructure provisioning scripts, creation of operational documentation and handover/knowledge transfer activities.
• Accountable for overall program risk, ensuring timely identification, escalation, mitigation and resolution of issues across multiple delivery teams.
• Ensuring operational readiness, documentation, disaster recovery process are completed, along with production transition planning.
• Working with team members and leadership on implementing best practices and continuous improvement techniques driving efficiency, quality, and speed of delivery.

Confidential, Farmington, CT

Senior Program Manager

Responsibilities:

• Provided Program Management services at Otis Elevator, managing multiple infrastructure and managed services programs, projects and resources within a $10M portfolio.
• Managed SAFe Agile transformation project, transforming the Engineering team from a component driven methodology to feature driven methodology including restructuring their ART teams and driving the criticality of PI Planning.
• Assisted Product Owners and Product Management teams with managing and prioritizing their backlog while creating a rolling wave plan.
• Knowledgeable in application interfacing (SOA/APIs), Cloud Computing (PaaS/SaaS), digital platform, imbedded platform and cloud migration.
• Managed multiple data center migration projects supporting mission critical financial systems, engineering modeling/publication and manufacturing applications.
• Responsible for the management / governance over managed cyber security services for DMZ web and application servers, providing host/network intrusion detection, file integrity monitoring, vulnerability scanning and security operations.
• Create monthly governance reports to client executive leadership on all projects, major risks, escalation events, financial status and new opportunities.
• Single point of contact for all project, program and operational escalations. Responsible for quantification, mitigation, resolution and root cause analysis.
• Responsible for scoping, creation, approval and implementation of managed services T&M as well as fixed bid contracts and statements of work.
• Collaborated with multiple internal and external business units on the coordination of complex system implementations that drive successful solutions.
• Provided mentoring and direction to junior team members supporting product delivery, application support and consulting services.
• Management tool experience includes Microsoft Project, Daptiv, Clarity, JIRA and Confluence.

Confidential, Middletown, CT

Senior Program Manager

Responsibilities:

• Senior Program Manager at the State of Connecticut, Department of Rehabilitation Services, managed a $6M program, and implemented a vendor supplied customizable suite of Case Management tools that provided a unified platform and consistent methodologies across 11 State Programs.
• Provided mentoring and direction on requirements gathering and story boarding to team members to ensure continuity and accuracy while maintaining a programmatic view.
• Managed Agile process, scrum meetings, mitigated roadblocks and worked with business owner on product review and delivery acceptance.
• Provided a level of quality assurance through the direction of creating a validation process around gathering and validating business requirements and system specifications.
• Created weekly project status reports detailing current risks, mitigation strategies, current progress, milestone completion, budget tracking, and timeline impacts.

Confidential, Berlin, CT

Senior Program Manager

Responsibilities:

• Senior Program Manager in the Confidential Project Management Office leading multiple projects and providing portfolio management guidance and leadership within a $30M portfolio.
• Managed one of the key foundational projects within the operations portfolio, Mobile Workforce Management, which completely mobilized field workers, provided electronic work orders, job site and asset information, automated timesheet entry, and provided real-time updates to dispatch and customer service.
• Ensured disaster recovery processes were scalable including data center redundancy and business continuity, to provide un-interruptible service on a critical service delivery system.
• Conducted monthly senior executive level steering committee meetings, providing status updates on major issues and risks with respective mitigation plans, and budget reporting on the operations portfolio.
• Managed program and portfolio level issues and risks to ensure timely mitigation without creating impact to dependent inflight projects, as well as projects that were about to initiate.
• Developed project schedules using an extensive Work Breakdown Structure by first using a top-down estimation approach, then performing a bottom-up estimation to ensure tasks are captured correctly while verifying the required effort.
• Managed the Virtual Desktop Infrastructure project, that successfully migrated 1200 users from both older virtual desktop infrastructure hardware and personal computers in multiple data centers. The migration was conducted over 12 weeks and developed to create zero user impact.

Confidential, Windsor, CT

Senior Information Technology Manager

Responsibilities:

• Senior Application Delivery Manager in Confidential ’s strategic business group servicing national accounts. Responsible for application development and release management on a customer service, order entry/tracking/dispatch, billing and finance application suite.
• Managed the estimation process from initiation phase through design phase, to ensure an accurate level of effort is provided and tracked for continuity against budget.
• Educated business on identifying a change in requirements versus a requirement clarification. This clarity provided the knowledge to properly initiate change control while eliminating scope creep by 75%.
• Managed process improvement for code management, code deployment and testing cycles. By defining and enhancing software development and quality assurance processes, we were able to increase productivity and deliver a more quality build to QA/Production. Build quality increased by 35%.
• Created project plans defining project lifecycle for various efforts including IT driven efforts (i.e. Data Center and Team Foundation Server move) and knowledge transfer plans.
• Consolidated data centers and established redundancy with active / active fail over capabilities, including the creation of a fail over playbook.

Confidential, Wallingford, CT

Senior Technology Manager

Responsibilities:

• Senior Application Delivery Manager in Confidential ’s Medicare Enrollment Group. Responsible for .net / SQL Server application development, release management, configuration management, quality assurance and project management.
• Managed budget for two Medicare Enrollment platforms, consisting of multiple concurrent, highly critical projects and system enhancements. Monitored internal and external labor costs against forecast, ensuring no cost overrun, while maintaining quality and on time delivery.
• Managed activities for merging, eligibility, policy administration, and claim data from two CMS systems into a single platform.
• Rescued a major project in jeopardy, through re-planning and an iterative delivery methodology. Successful delivery on time avoided CMS sanctions.
• Implemented cost reduction by shifting maintenance and small enhancement work offshore, resulting in greater number of applied hours at a 45% cost reduction. This shift also freed up subject matter experts so they could devote more time on critical enterprise projects.
• Managed the annual Medicare enrollment process. Implemented all CMS mandated changes, development, testing and implementation efforts within a 5-month window. This challenging, fast paced and highly visible effort came with changing requirements that required quick re-planning and iterative methodologies for successful delivery, prior to the enrollment start date.
• Identified process improvement opportunities between IT and Business units, and created a mitigation plan supporting better requirement gathering sessions to produce clear/concise requirements.
• Developed quality improvement initiatives in both development and quality assurance disciplines. Increased development unit tests, code coverage reports and automated testing after every build/deploy. Increased number of automated test scripts and reduced the resource need for manual validation.

Confidential, Hartford, CT

Senior Project Manager

Responsibilities:

• Program manager for the entire multi state Migration of Confidential ’s core administration platforms onto a unified Facets, enrollment and claim platform.
• Managed and governed all Policy, Claim, Finance and Pricing activities for data migration and legacy sunset of 7 state migrations, onto a single platform.
• Managed issues and risks at the program level across the claim, finance and pricing domains to ensure timely identification, escalation and resolution of all program level issues, without causing negative impact to the critical path of the remaining migrations.
• Identified critical path issues and led mitigation sessions that quickly developed all potential solutions, showing pros / cons and recommendations to provide to business for final approval.
• Created a Microsoft Project Plan template to be used as the program standard for all domain projects. The template was set up to easily display program level milestones, resource over allocation and project collision points.

Confidential, Wallingford, CT

Senior Technology Manager

Responsibilities:

• Senior Application DeliveryManager in Confidential ’s Provider Foundation and Pricing Application Group, providing managerial support for application development, release management, configuration management, quality assurance and work intake.
• Managed an application delivery team responsible for the successful migration of two large claim pricing migrations from legacy pricing solutions to a multi-platform, distributed, customizable pricing service.
• Placed automated claim pricing compare routines in place to report claim pricing variances during rate sheet migrations.
• Led risk analysis sessions to identify project risks, categorize, identify impacts, determine criticality and create corrective action plans.
• Managed system integration testing to ensure test plans and test cases included boundary conditions, tied back to original requirements and solutions, including test data analysis to capture data anomalies.
• Developed strategies to support a 24/7 application availability window utilizing rolling upgrades on multi-node Oracle RAC nodes and application servers, data mirroring, and the utilization of Highly Available configurations.
• Built vendor relationships with software vendors and staffing vendors. Worked with vendors on contract negotiations, scope statements and process improvements.

Confidential, Bloomfield, CT

Senior Project Manager

Responsibilities:

• Senior project manager in Confidential 's Clinical IT Application Service Group responsible for implementing an industry first, member centric data warehouse. This product was designed to support customer reporting, outreach services, and trend analysis.
• Ensured quality control and assurance over the data warehouse domain, overseeing validation activities that provided and guaranteed traceability back to data origination and system requirements.
• Managed the design and implementation of Member and Customer Privacy restrictions data into a secure, role based access repository to ensure privacy adherence during outreach activities.
• Managed a continuous improvement process over data warehouse loads, shortening time to load through the identification and more efficient use of proper data attributes, additional indexes and database partitioning.
• Managed and implemented Health Risk Assessment data to enrich the warehouse with self-reported lab, biometric and self-assessment data. Transforming over 1.5 billion records extracted from SQL Server.
• Led and participated in design sessions for Member Matching/Member Lookup processing to uniquely identify and attach a member record to its correct and appropriate eligibility record which was one of the key success factors in this newly created data warehouse.

Confidential, Hartford, CT

Project Manager

Responsibilities:

• Managed part of Hartford Life's Data Center Relocation/Co-Location project for their Retirement Portfolio. Responsibilities included coordination of server moves with IBM, Hartford Life Application Managers and Release Management. Re-built disaster recovery capabilities, including fail over for active/active, active/passive for databases, application/web servers, network and power.
• Identified and implemented solutions created through a gap analysis performed in The Hartford Life Group Annuity solutions area which included OMNI, the core record keeping system and their eCommerce suite. Solutions targeted code asset management, software configuration, test environment management and test collision avoidance.
• Worked with the Quality Assurance team for early inclusion into the project initiation phase, providing initial requirements and project goals, ensuring quality assurance methodologies and quality control activities were both planned and executed.