PROFESSIONAL SUMMARY:

• Over 7 years of Information Technology experience using Business Process Management (BPM) and Robotic Process Automation (RPA) tools Pega PRPC, Blue Prism in Banking, Health Care and Insurance domains.
• Analyzed, designed, developed and supported multiple implementations of Pega PRPC for multiple clients based on their business requirements and specifications.
• Experience in creating Flows, Flow Actions, Activities, Reports, Declarative rules, Listeners, Inheritance, Connect - SOAP, REST, Services and SLA’s.
• Experience in PRPC construction and debugging tools such as Tracer, Clipboard, and Live UI.
• Experience in complete Software Development Life Cycle (SDLC) including requirement gathering, Analysis, Design, Development, Testing, Implementation of Applications.
• Designing/reiterating automation designs using Visio for requirements gathering.
• Experience in developing BOTS and managing Robot’s workloads using Blue Prism Work Queues.
• Adopted Agile software development methodology with frequent application demonstrations to the stake holders, which allows for iterative and incremental development of an application. Involved in SCRUM and Agile development process.
• Strong interpersonal skills, ability to interact with people at all levels. Effective communication and presentation skills. Technically sound, Result-Oriented with strong Problem-solving skills. Innovative & efficient.

TECHNICAL SKILLS:

BPM Tools: Pega PRPC 8.x/7.x

Webservices: Rest, Soap

Database: Oracle, SQL

Frame works: PCS, Pega survey, CPM, NBAA and NBAM

Functional Areas: Business Process Management, Banking, Insurance,Health Care.

Robotic Process Automation: Blue Prism, Pega

Operating Systems: Windows, Ubuntu

MS Applications: MS Office (Word, Excel, PowerPoint)

WORK EXPERIENCE:

Confidential

Pega Developer

Responsibilities:

• Introduced new utilities to resolve the claims as per business requirements.
• Converted all the agents to QP and Jobs.
• Increased application score by following pega best practices.
• Coded Activities, Decision, Declarative expression, User Interface, Skills, Operators, Work Baskets, List views, Flows, Flow Actions, Sections, Data Table and Harness rules.
• Creation of Rules for Validation, Integration rules like Rule-Connect-SQL using methods like RDB save, RDB Open, RDB list, Creation of Work Objects, assigning to Operators.
• Built SOAP, connectors to integrate with Visa systems.
• Involved in Requirement Gathering.
• Defining and creating Enterprise Class Structure, Data Types, Data Models and Data Transform Rules
• Defining and implementing business rules form the business that define the verbiage to explain the plan and benefits to the end customer.
• Defining and adapting to the deployment process in context to two-week sprint.

Confidential

Pega Developer

Responsibilities:

• Worked with Business Partners, Business Analysts and the management team in analyzing and understanding the requirements.
• Involved in designing the Technical Design Documents for the Workflow development process and technical specifications.
• Develop new, and rewrite current, workflow configurations to maximize production and operating efficiency.
• Based on old application flow, develop a new stages base flow for case management application.
• Created Activities for implementing core Business logic.
• Used CPM to apply business rules from the service environment to streamline the information presented to the Customer service Professionals.
• Identified reporting requirements to general business functionality, non-functionality needs and required data attributes for BPM specific workflows.
• Prepared Role Based Access group for the Pega Workflow team and provided security-based roles and privileges at operator level.
• Creation of Rules for Validation, Integration rules like Rule-Connect-SQL using methods like RDB save, RDB Open, RDB list, Creation of Work Objects, assigning to Operators.
• Developed SOAP Services to provide service to external systems.
• Implementation of Decision tables, Decision Maps and Declare pages, Declarative expressions, Constraints and Indexes.
• Creation of search reports using List view, Summary view rules of PRPC.
• Involved extensively on the migration and deployment of the application rules from Dev to QA, UAT and Production environments.
• Troubleshoot and communicate with Pega Support team in order to resolve technical issues which require hotfix from systems.

Confidential

Pega Developer

Responsibilities:

• Designed, Developed, Implemented the next generation of enhancements to Pega’s industry leading ‘Next-Best-Action’ application in CDH.
• Enhanced the complete User Interface module for the Application with latest PRPC OOTB features and worked on most Portals, Harness, Sections, etc.
• Responsible for overseeing the Quality procedures related to the project.
• Preparing the Rules Log and Technical Design.
• Created the Business Process Flows and Flow actions in Pega PRPC.
• Involved in creating activities, activity step methods, when rules and decision rules.
• Participated in development of code and workflow for the business process.
• Coded Activities, Decision, Declarative expression, User Interface, Skills, Operators, Work Baskets, List views, Flows, Sections, Data Table and Harness rules.
• Worked on Agents, Correspondence and SLA.
• Testing and debugging using tracer and rules inspector.

Confidential

Pega Developer

Responsibilities:

• Participated in business requirement gathering, analyzing the requirement, documenting the requirements of Business Process Management BPM and Business Rule Engine BRE implementation phases using PEGA PRPC.
• Implemented the design flows with initial and custom rules of BRE which are developed using Application accelerator.
• Created the Business Process Flows and Flow actions in Pega PRPC.
• Prepared Role Based Access group and Control document for the Pega Workflow team.
• Created Class structure, Workflows and Rule sets in Pega PRPC.
• Used design tools like Microsoft Visio for designing the workflows of the application.
• Developed Rules for validation and Integration pertained to Rule-Connect and Rule-Service.
• Design and development of Harness rules, Layout and Sections. Performance test using PRPC-PAL tool.
• Coordinated in the SOAP service for the service Request and WSDL deployment.
• As an Administrator created base rule sets, operator, access groups and top-levelClass for the organization.
• Involved in preparing development test cases as per the PRPC suggested approach.
• Automated the business process management capabilities using Pega Rule Engine.

Confidential

Pega Developer

Responsibilities:

• Worked in close coordination with the LSA, Business leads and Analysts to evolve existing production processes by designing, developing and unit testing the rules.
• Created technical design document of specification assigned and configured class-structures, workflows.
• Developed the rules as per the business requirement including UI Screens, Activities, Correspondence rules, Data Transforms and Decision rules.
• Worked in close coordination with the Integration Testing team helping them in understanding the usage of the application and resolving bugs created.
• Worked for the production support team in getting the issues fixed.
• Involved in Change Management and enhancement aspects including defining and implementing Procedures/Technologies.
• Decision, Declarative and Validate rules were created for Automated processing.

Confidential

Pega Developer

Responsibilities:

• Created Pega PRPC Flows, Flow Actions, Activities, Reports, Declarative rules, Listeners, Inheritance, Connect-SOAP, REST, Services and SLA’s.
• Built and configured Case management applications by creating Case Types having multiple stages, Steps and processes both Primary and Alternate.
• Designed developed and tested Bots for tasks using Blue Prism.
• Developed and automated different applications from end to end.
• Created Functional Requirements Documents (FRDs) for a Robotic Process

  Automation project, based on business process design discussions with business stakeholders.

• Took business requirements, current and future state process designs and translated them into process flows and Visual Business Objects within the Blue Prism object studio, Blue Prism process studio.
• Deigned developed and tested Bots for tasks using Blue Prism.
• Working on Business process diagrams and process flow charts with RPA tools.

Confidential

RPA Developer

Responsibilities:

• Involved in user story discussion with stake holders and created business requirement documents, functional requirement documents. Created technical documents from Business and Functional requirement.
• Involved in the complete Software Development Life Cycle including Analysis, Design, Development, Testing, Implementation of Applications
• Design solutions utilizingRobotic Process Automation (RPA) best practices and maintain technical responsibility for project delivery. Drive the strategic and tactical roll-out of the solution to enterprise customers by creating and documenting test procedures and scenarios
• Participated with end users and business analyst to understand the business requirements.
• Involved in RPA Life cycle by Analysis, Bot Development, Testing, Deployment and Maintenance.
• Configuring newBlue Prismprocesses and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand for further requirements.
• Created an object and integrating all the objects in process studio and created work queue and ran the process. Worked on Control Room Resource, Session Management, Calculation functions and debugging of Process Solutions.
• Construct advanced troubleshooting of remove roadblocks.