Summary:

• 7 years of professional experience in Business Analysis, Data Analysis, Project management, QA, Business modeling, Requirements gathering and technical documentation for projects in the fields of Healthcare, Banking and Retail.
• In depth Knowledge of Software Development Life Cycle SDLC methodologies like Rational Unified Process RUP , Agile/Scrum Techniques and Water fall methodologies.
• Extensive experience with the SAFe and Distributed Agile frameworks
• Proficient in using Agile Scrum methodologies, performed roles of Product Owner/Scrum Master following sprint/stand-up-sessions and used Excel extensively to write user stories, analyzed the Iteration Burn Down charts and reviewed defects.
• Extensively used JIRA tool for maintaining Sprint Backlog. Good experience with another agile tool TeamForge
• Extensive experience in facilitating Sprint planning workshops, Sprint Retrospective meetings, Daily stand-up calls, Pre-Demos and Demos throughout the duration of the sprint.
• Excellent skills in Business Analysis, Requirement Analysis, Business Modeling and Use Case Development using UML methodology.
• Expertise in creating Business Requirement Documents BRD , Business Requirements List BRL , System Requirement Specifications SRS and Functional Specification Documents FSD .
• Good at writing business and system specification, designing and developing use case and test case scenarios.
• Knowledge in Business functionalities like Medicare, Medicaid and Insurance specific trends.
• Built an exceptional Talent Acquisition and Operational team that developed unique and innovative online recruitment strategies.
• Experienced in performing Gap Analysis, SWOT analysis, Cost benefit analysis and ROI analysis to check compatibility of the existing system infrastructure with new business requirements.
• Remarkable workforce management experience.
• Conducted Joint Application Development JAD sessions as a facilitator to gather requirements from the technical team.
• Proficient in developing Use Cases, Use Case diagrams, Behavior Diagrams Sequence Diagrams, Collaboration diagrams and Activity Diagrams , Class Diagrams based on Unified Modeling Language UML using MS Visio and Rational Rose.
• Experience in conducting personal interviews, Questionnaire and Rapid Application Development RAD methodology to get a better understanding of client business processes.
• Proficient with tools like Requisite Pro, Rational Rose and MS Visio, MS Office.
• Knowledge in Software Testing Life Cycle STLC including writing and implementing test plans, test scenarios, test cases, traceability matrices for Black Box testing and, White Box testing.
• Experience in User Acceptance Testing UAT , System Testing, Integration Testing, Smoke Testing, Regression Testing, Performance Testing and Functional Testing.
• Experience in developing QA Test Plan, Test Conditions, and Test Cases, developing and maintaining test scripts, test labs. Extensive experience with HPQC 9.0, HPQC 10.0 and QC-ALM
• Held client satisfaction meetings and conducting the alpha, beta testing results.
• Expertise with all the phases of Quality centers starting from Releases, Requirements, Test Plan, Test Lab and Defects.
• Good knowledge of SQL queries and PL/SQL procedures.

Technical Proficiency:

Professional Experience:

Confidential

Sr. Business Systems Analyst/Product Owner

Capital One Financial Corporation operates as the bank holding company for the Capital One Bank USA , National Association COBNA and Capital One National Association CONA , which provide various financial products and services in the United States. The Greenhouse Project is an initiative to bring Big Data/Hadoop Architecture to various Data Integration platforms.

Responsibilities:

• Was responsible to facilitate the Sprint planning workshops, Sprint Retrospective meetings, Daily stand-up calls, Pre-Demos and Demos throughout the duration of the sprint.
• Was involved in gathering the Features, Epics and Themes and map them to the User stories.
• Involved in business analysis and project management, coordinating between the team members according to the business requirements.
• Involved in project planning and coordination and Managed scope and deadlines.
• Schedule exceptions into workforce management software.
• Created and maintained procedures and documentation.
• Organized and conducted meetings, briefings, demonstrations, conducted JAD sessions, and wrote minutes of project meetings.
• Worked on requirements for various modules covered under Retail and Global E-Commerce POS apps that include modules include FI Account Receivable, Account Payable, and General Ledger , SD Sales Order Process, Order Delivery , etc.
• Manage the Requirements Business as well as System requirements , performed requirements analysis along with the creation of Use Case Scenarios.
• Involved in developing test plan and test scripts using the system requirement document.
• Worked with the project manager for planning and organizing the project activities, and in communicating with other business center mangers and stakeholders of the project.
• Wrote Test Plan and created Test cases and scenarios for the various modules
• Was involved in Functional System Testing, Integration Testing, Regression Testing, and User Acceptance Test using the test cases given by the client before releasing the application.
• Used Test Director for bug tracking, reporting and analysis.
• Involved in all major cycles and phases of the project from scope definition risk analysis to user acceptance testing and monitoring the release of the product.
• Actively resolved day-to-day technology needs of the business unit with focus on analysis processes.
• Worked with the project manager to estimate best/worst case scenarios, track progress with weekly estimates of remaining work to do, conducting informal meetings ad hoc and as needed.
• Maintained and managed workforce management system and integrity of workforce data.
• Performed the Back-End testing to ensure data consistency on front-end by writing and execute SQL statements on Oracle Database and also performed User Acceptance Testing UAT .
• Prepared the Business Workflow using MS-Visio with input, output, Pre and Post conditions
• Worked with the clients on the final signing process in the User Acceptance stages.

Environment: SAFe, JIRA, QC-ALM, Siebel, MS Visio, MS Office Suite, Snagit 10.0, Java, Oracle 9i, Test Director, VB, Client Server, UML, RUP, Agile/Scrum, Windows XP, Test Director, MS Project, Cognos

Confidential

Sr. Business Analyst

Confidential Networks a global health service company, dedicated to helping people improve their health, well-being and security. The project is on system enhancement for Claims Systems to ensure formulary benefit set up and adjudication. Objective is that Claim processing and auto adjudication must be accomplished by entering claims processing data on a single screen. System enhancements by adhering with latest policy, legislative regulations included EDI.

Responsibilities:

• Worked extensively with the users and with different levels of management to identify requirements, business events and to develop functional specifications.
• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications.
• Analyzed the AS-IS and TO-BE processes to understand the key findings, the short term considerations, thelong term considerations and its benefits, Worked with the statistical models to determine the trend of the business over the course of years.
• Built an exceptional Talent Acquisition and Operational team that developed unique and innovative online recruitment strategies.
• Utilized the business requirements to develop detailed user interface for the application prototype.
• Designed and developed different use cases, activity diagrams, sequence diagrams, Object Oriented model class/object diagrams using MS Visio and UML.
• Assisted in developing the Business Flow Diagram using MS Visio.
• Worked with cross-functional teams for building the use cases.
• Assisted in creating the project templates for Use case specification, Change request form, functional specification documents and Business Requirement documents and Defect status form.
• Worked with the design team to assist them extensively in designing the database.
• Provided an assessment of the Talent Acquisition Department's policies and procedures.
• Assist end users and IT staff in the use of data to satisfy informational and reporting requirements using SQL and DBMS.
• Conducted workflow, process diagram and GAP analyses to derive requirements for existing system enhancements.
• Extensively used Microsoft office suite of products for documentation and data interpretation for reporting test status.
• Assisted the technical team in defining the candidate system matrix and feasibility matrix.
• Worked with marketing team to know what clients want and also assisted them in doing customer value analysis.
• Involved in financial analysis, reporting, in project plans, budgeting, scope creep feature creep and forecasting of operations and the evaluation of potential business opportunities.
• Assisted the team member during implementation, testing and maintenance.

Environment:Windows 2000, Oracle, SQL, UML, RUP, MS Project,Agile/Scrum, Test Director, MS Excel, Word, Power Point and Visio.

Confidential

Sr. Business Analyst

Established in 1882, the company provides financial products and services to more than 300,000 individuals, families and businesses. Leveraging the Financial Integration effort, which was a project focused on building a new FAS140 accounting system that would improve company's efficiency and timeliness in the accounting close effort, thus designing automation project which was manual. The new MF accounting engine would provide the corporation's system of record for Prepayment /Bond/FIN45/FAS149 journal entries.

Responsibilities:

• Implemented an integrated agile solution with complete line of traceability for all the artifacts of system development projects.
• Extensive knowledge of risk management, life insurance policies, actuaries, property casualties, disaster impacts, and claim management.
• Followed a structured approach for gathering and formalizing business requirements expressed by managers, process owners and operational users of the information system.
• Involved in requirement gathering including interviews, brainstorms and meetings with stakeholders and created requirement specification artifact.
• Involved in the preparation of functional specification and supplementary requirement document.
• Created Use-Case Models using Rational Rose to depict Actors and Use-Cases in various business Processes and for the Identification of Normal/Alternative flows and definition of preconditions, post-conditions and extensions of the system.
• Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level. Followed top down, leveled technique for building Business Process Models.
• Worked extensively with UI team to create the User Interface screenshots to be presented to the Business.
• Participated in postproduction validation, user manual, product release and deployment to end-user, after successful development and testing of the product.

Environment: Agile, MS Office MS Word, MS Excel, MS PowerPoint, MS Project, MS Share Point , Rational Clear Quest

Confidential

Business Analyst

The Patient Care management System was used for billing/ invoicing the customers and was integrated with all the in-network pharmacies across USA and company's insurance system that enabled a prospective policyholder to interactively pursue their pharmacy claims, quotes and coverage options. This system automated the complex, inefficient and labor intensive aspects of document preparation.

Responsibilities:

• Created and maintained procedures and documentation.
• Gathered Business Requirements through brainstorming sessions on global calls.
• Extensively involved in data modeling. Updated and maintained the project plan, budget spreadsheet, and quality process assurance documentation.
• Cross checked functional requirements to ensure they are in accordance with CMS Center for Medicare/Medicaid Services standards and HIPAA ANSI X12 EDI transaction standards.
• Assisted the database development team in data modeling, data structure and data table layouts required for consolidation of incongruent databases.
• Extensively interacted with the stakeholders and the IT Department in finalizing the requirements according to the CMS Compliances/Regulations and HIPAA Regulations.
• Assisted JAD sessions to identify the business flows and determine whether any current or proposed systems are impacted by the EDI X12 Transaction, Code set and Identifier aspects of HIPAA.
• Worked on requirements, analysis and design, project management, testing functional and user acceptance tests .
• Worked on EDI transactions: 270, 271, 834, 835, and 837 P.I.D to identify key data set elements for designated record set.
• Interacted with Claims, Payments and Enrollment hence analyzing and documenting related business processes.
• Involved with all the phases of Software Development Life Cycle SDLC methodologies throughout the project life cycle.
• Analyzed Business Requirements, performed gap analysis and segregated them into high level and low level Use Cases, Activity and sequence diagrams UML Diagrams using Rational Rose.
• Involved in the meeting with Business Process Owners, SME Subject Matter Experts and store users for Requirement gathering in Definition Stage.
• Responsible for writing Functional Requirement Specifications FRS and point of contact for System Requirement Specification SRS .
• Conducted the FRS and SRS reviews and walkthroughs with designers, developers and stakeholders.
• Effectively interacted with key stakeholders and business users to understand and analyze the business needs and data to model the target business processes.
• Involved in preparing Test Plans based on User Requirements Document URD and prepared the Test Cases using Test Director/Quality Center.
• Checked validation of the application against the requirements.
• Resolved issues related to requirements during system testing and UAT plan preparation.
• Advised product owners, scrum masters and teams to improve their ability to create good product backlogs.
• Helped with data modeling and defining the conceptual and logical model of the data warehouse.
• Involved with the Test planning, test development and test execution.

Environment: Rational Requisite Pro, Microsoft Project, MS Excel, MS Word, Power Point, Rational Software Architect, Microstrategy and BI, Rational Software Modeler, Oracle, Quality Center, Windows, Rapid SQL and HTML.

Confidential

Business Analyst

Confidential is a global financial services company headquartered in London It is both the world's 6th largest banking and financial services group and the world's 8th largest company. It has around 8,000 offices in 87 countries and around 100 million customers. Worked at their Hyderabad facility on several projects as an onsite business analyst, taking projects right from the inception phase to the deployment phase. The biggest initiative was working on a project called Priority Payments which allowed customers to make wire transfers to different parts of the world. This was a very challenging project as it involved Confidential stake holders from different parts of the world coming together as it would be used by CSR's in many locations simultaneously.

Responsibilities:

• Responsible for requirements gathering, analysis, detailed process flow design, user acceptance testing and rollout of new modified feature functionality deployed on the E-commerce website applications.
• Performed requirements modeling and develop analysis diagrams, activity diagrams, sequence diagrams, state diagrams, data models, and use-case realizations using RUP tools in Agile.
• Involved in designing and developing Data Models and Data Marts that support the Business Intelligence Data Warehouse.
• Developed Business Requirement Documentation, Functional Specification Documentation, High Level Testing Plan, etc
• Used Usability studies to improve system flexibility and to pin point user problems.
• Used Prototyping method to gather additional requirements from the users in order to describe the business needs in terms of the system being created.
• Responsible for GUI Design Sessions with Usability Team and UML modeling for IT team.
• Worked on data modelling and produced data mapping and data definition documentation
• Developed business intelligence reports using Business Objects BO tool for the updated results to the stake holder
• Performed White Box, Black Box, and Usability Testing
• Interacted with the business users in knowing the business views and gathered the reporting requirements to design the universes and business objects.
• Developed Use-Cases, Activity and Sequence diagrams to demonstrate software architecture and interaction of system components before prototyping using Rational Rose and MS Visio
• Participated in UAT and worked with MercuryQualityCenter for bug and defect tracking.
• UAT testing performed along with call center managers to make sure that application meets their requirements.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Create technical design documentation for the data models, data flow control process, metadata management.
• Wrote detailed specifications for various reports generated using Cognos

Environment: RUP, UAT, GAD Gap Analysis Document , MS Visio, MS Office, Java, J2EE technology, .NET, ASP.NET, SQL Server, NIKU, Windows 2000 Advanced Server, UNIX / Oracle Platform,