PROFESSIONAL SUMMARY:

• 10+ years of professional result - driven business analysis and system analysis experience working in Healthcare, Medical and Retail sectors.
• Extensive experience in Gathering Requirements, writing Business Requirement Documents (BRD), and Functional Requirement Documents (FRD).
• Highly efficient in conducting GAP analysis (AS-IS & TO-BE Process Models), cost benefit analysis, ROI analysis, traceability matrix and Fact Qualifier Matrix.
• Proficient in creating Use Case diagrams, UML diagrams, sequence diagrams, collaboration diagrams and activity diagrams.
• Full Software Development Life Cycle (SDLC) experience including analysis, design and review of requirement specifications document as per Agile, Waterfall and RUP development methodology.
• Proven ability to plan and prioritize tasks to ensure effective project management and governance.
• Excellent communication skills with ability to interact and work effectively in a large and complex organization with staff of all levels.
• Proficient in collaborating with teams across the globe including development, product management, customer support, and .
• Experienced in working with ERP systems.
• Well versed with SQL queries, Tableau reporting, Business Objects and SAS for Data Validations.
• Highly skilled with all levels of testing techniques such as Integration, Performance, Regression, System testing and UAT.
• Data Collection, Analysis, Validation
• Conducting JAD/JAR Sessions
• Product Management
• Data Mapping/ UML Documentation
• Project Documentation (BRD, FRD, Scope document, SRS, RTM, FQM)
• ETL Workflow Management
• User Acceptance Testing
• End to end Project Tracking
• Agile Sprint Planning
• Business and System Integration
• Software Development Life Cycle
• Data Analysis and Reporting
• Data Mining & Profiling

TECHNICAL SKILLS:

Project Management Tools: Rally, JIRA, TFS, MS Office, MS Visio, HP Quality Center, ALM

Industry Standards BI Analytics: OBI, Crystal Reports, Tableau, AQT, MS tools, Service Now SDLC, Agile, Waterfall, RUP, UML, HIPPA, HL7, MS Visual Studio, Universe Designer, IBM Omni Bus, IBM WTX, SAP Data Warehousing Tools, SQL Server Data Management tool, RapidSQL

Frame work: MS, Java, HTML, XML

Database: SQL Server management studio, Oracle, MS Access, Teradata Database and Hadoop (Big Data)

Operating System: Windows 7/XP/Vista, Unix, Linux, Mac

PROFESSIONAL EXPERIENCE:

Confidential, Duluth, GA

Product Owner

Responsibilities:

• Oversaw management, execution and delivery of the product ensuring KPIs such as profitability, productivity and quality customer service are achieved.
• Managed business initiatives to maintain product MVPs and deliver a sustainable product.
• Accurately measured a product timeline by calculating burn down velocity of agile team and communicate project success to business stakeholders, SMEs and agile team(s).
• Acted as liaison within development teams, internal stakeholders and external partners to identify opportunities and needs.
• Manage information elicitation by creating backlog items and crystalizing definition of done. Prioritized product backlog in order to gain client vision and expectations. Also was responsible for product documentation/reports as well as analytics using Tableau, SAP BI, Crystal reporting and/or other reporting tools to represent product roadmap.
• Conducted story boarding and backlog grooming sessions to reduce waste and enhance productivity using tools such as Team Foundation Server (TFS).
• Used performance analytics and stakeholder insights to increase transparency and develop stakeholder relations. Also encouraged teams to increase productivity and build & mature them to performing teams.
• Adorned strong research, analytical and problem-solving skills. Demonstrated ability to evaluate and interpret data if needed using tools such as MySQL, Oracle, DB2. Managed issues by analyzing the root cause and teamed up with development teams to solution the impediments.
• Coached and lead highly efficient agile teams with 3-9 team members in each team.
• Marketed product value to potential business teams (doctors, researchers, internal service teams) by scheduling overviews, to grow the product demand and increase the product outreach.

Confidential

Sr. Business Analyst/ Product Owner

Responsibilities:

• Study in detail, existing documentation (Project Charter, Project Overview and Initial project background) to understand the phase of the project and determine the BA work plan as per BABOK guide of IIBA.
• Schedule information elicitation sessions with laboratory analysts, pricing analysts and other executive stakeholders to understand laboratory workflow and construct a business process flow to capture gaps in the existing process.
• Compare the built business process flow diagram with an existing data flow diagram, to validate the direction chosen to support the business. Also, elicit project pain points and capture the needs of the project.
• Analyze existing pathological specialty reports (Neuro, Hemeto, Gastro, etc.) and ordering pattern reports on SAP BI, Crystal reporting tool and on the Tableau and decompose those reports to understand various ways current services are supported.
• Backtrack pathology and biochemical test utilization information and process quality information, which is represented in the reports to source system databases and understand the type of information (test, client, and order), required to fulfill the services.
• Also, gather requirements by eliciting high-level requirements from business stakeholders. Create business and system requirements (requirement documentation, project documentation, system specification documentation) from information gathered during information gathering sessions.
• Capture and decompose requirements to estimate the effort needed to satisfy those requirements. The effort to estimate possible ways should comply with HL7 and HIPPA rules to be successfully accepted.
• Create fact qualifier matrix (FQM) to finalize datamart design and a traceability matrix to validated fulfillment of business and system requirements created in requirement documentation.
• Accurately measure a project timeline by calculating burn down velocity and capacity of the project team, and determine a completion date of the project by collaborating with business and system stakeholders.
• Build and prioritize requirements in agile methodology by creating product backlogto deliver functionality as per committed project delivery schedule.
• Manage business expectations and scope creep by backlog prioritization. Also, justify expectations by validating the value of functionality with business users and project sponsors to maintain project integrity.
• Market product value to potential business teams (doctors, researchers, internal service teams) by scheduling overviews, to grow the product demand and increase the product outreach.

Confidential, Minnetonka, MN

Senior Business Analyst/ Product Owner

Responsibilities:

• Plan project estimates and deliveries to provide systematic execution of a project worth more than 3 million dollars after understanding pertaining project deliverables.
• Plan information elicitation sessions by coordinating with business and technical stakeholders to build a project expectation and roadmap.
• Work with project teams to educate them about the product and value it provides on enterprise level.
• Elicit requirements from system SMEs and project leads to surface project pain points and opportunities.
• Analyze current state by decomposing and back tracking current reports, existing analytics and performing gap analysis to create future state.
• Coordinate strategy analysis sessions with business and technical leads to identify bottlenecks, needs and opportunities.
• Apply detailed knowledge of product lifecycle and workflows to turn bottlenecks and needs to requirements and create user stories by working with stakeholders to maintain and prioritize detailed product backlog.
• Produce fact qualifier matrix to provide organizational structure to create enhanced and optimized product.
• Plan and coordinate implementation of design definitions as per agile methodology. Coordinate backlog grooming sessions, iteration planning sessions, standups and retrospective with team to manage project velocity and scope of project.
• Perform UAT and regression testing after QA testing to verify created functionality. Involve business in implementation process by performing demos to manage expectations and create project backlog for changes or suggestions as required.

Confidential

Senior Business Analyst (Process Optimization)

Responsibilities:

• Accomplished successful delivery of multiphase project by providing fivefold increase in sample uptake and 32% decrease in sample processing time.
• Assist project manager in project kickoff meetings by defining important break points to set up pace of the project.
• Set up initial requirement gathering sessions with stake holders to understand current processes, and capture key issues and risks related to the process.
• Created process flow diagrams to organize the collected information to identify pain points, business needs, problem areas and opportunities for innovation.
• Perform detailed gap analysis on the current process to suggest possible solutions on existing issues.
• Collaborated with executive team members and stake holders to understand system capabilities and discuss possible business solutions, thereby crystalizing effort going into the project.
• Articulated project into phases and deliveries and define project scope.
• Developed business architecture by using gathered requirements such as gap analysis document, process flow documents, scope document, and risks documents.
• Performed in-depth analysis for business optimization and provide solutions to dissolve process bottlenecks.
• Performed UAT and regression testing after QA testing to verify user requirements.
• Worked with 13 different laboratories serving them with their reporting needs and improvise their systems in parallel.

Confidential, Bensalem, PA

Senior Business Systems Analyst

Responsibilities:

• Achieved approximately 30% reduction in report printing costs and contributed to higher quality product releases by introducing new document management system
• Introduced EMR platforms to new clients (external labs & clinics) and overlooked initial presentation on a new EMR system.
• Automated manual processes to drive gains in data tracking and increase workgroup efficiency and profitability.
• Coordinated EMR Interface integration from end to end and perform UAT testing.
• Worked closely with ongoing clients (external labs & clinics) when it came to install upgrades and carry out system maintenance.
• Placed active customer logging process for all installs and maintenance projects.
• Coordinated installation of hardware and software of local and remote inventory of entire company and thereby increased the efficiency and brought down maintenance costs.
• Enhanced company’s workflows by introducing new systems by researching, quote gathering and negotiating with vendors and thereby pulling out quote analysis to provide value preposition in stake holders/management meetings.
• Introduced ticketing system to get resolution on company’s IT issues.
• Trained new hires and existing employees on newly installed programs.
• Gathered and assessed needs from internal business units and created custom solutions to resolve issues (e.g., system slowdowns, virus outbreaks and process bottlenecks); and developed functional specifications for IT group.

Confidential, Minneapolis, MN

Senior Business Systems Analyst

Responsibilities:

• Gathered detailed requirements from different teams to crystallize project scope.
• Act as a liaison between business and technical team and resolving discrepancies.
• Maintained velocity of project by using project management tool called JIRA.
• Increase efficiency of the process when experiencing change in scope.
• Researched and prepared wireframes for proposal and track progress and debug under Service now environment.
• Worked with QA team to debug queries and helped them with test scenarios.
• Optimized business processes by suggesting alternates to the current processes.
• Analyze gaps in the process flows and worked closely with the architect to resolve those discrepancies.
• Increasing productivity of the process by monitoring workflow and thereby increasing the resource effectiveness.
• Supported communications with end-users to perform UAT followed by .
• Provided implementation support and prepare project closure documentation.

Business Systems Analyst

Confidential, Bloomington, MN

Responsibilities:

• Increased the efficiency of project by proposing logical changes to mapping schemas and performed data mapping.
• Assessed the appropriateness of the use of data structures for their intended business and technical use.
• Performed data profiling and analysis to maintain integrity of incoming data.
• Preformed source system data analysis including SOR considerations and development of integration data flow.
• Collaborated with SMEs (subject matter experts), data stewards and data modelers to identify and document business rules for data transformations.
• Analyzed and documented issues in architectural schemas and enhancing the mapping efficiently by using SSDM and AQT.
• Created process flow documents to define requirements and help crystalize those requirements to QA with help of HP Quality Center.
• Research potential data sources to verify definitions and to assess data quality.
• Assisted in maintaining and creating new reports for business.

Confidential

Business Analyst

Responsibilities:

• Gathered requirements to crystalize vision and scope of project and created use case documents and process flow documents followed detailed analysis on business requirements to design logical mapping documents.
• Created meaningful stories from requirements gathered and aided in planning, budgeting and retrospect meetings.
• Evaluated incoming client data by conducting Ad Hoc troubleshooting and documenting issues to define parameters of invalid data in internal meetings.
• Prepared logical data models that contained entity relationship diagrams and dataflow diagrams and thereby documenting the functional requirements.
• Managed sprints by creating user stories, planning sprints and retrospect sprints in Rally.
• Createdworkflow rulesto automatetasks, email alerts, time-dependent actions and outbound API messages.
• Achieved process optimization by preparing change of scope documents and effective workflow diagrams.
• Conducted gap analysis and code review meetings to vex down development period. Remodeled performance tuning and loading process to achieve quicker turn around reporting on Client interface.
• Worked closely with the Dev team, Data Warehouse team and Architecture team to understand repository objects that support business requirement.
• Prepared data load reports, error reports and managed transformation process by providing support to development team by clarifying mapping schemas.
• Provided reports from load analysis to coordinate defect-free implementation of project to business as well as client.

Confidential

Data Analyst

Responsibilities:

• Gathered requirements by team meetings and requirement elicitation sessions.
• Evaluated incoming data documented the defects and issues to deal with prior to data extraction.
• Prepared logical data models that contain set of entity relationship diagrams and data flows and supporting documents and descriptions of the relationships between the data elements to analyze and document the business requirements.
• Worked with data management teams to make sure that product quality is maintained throughout the processes.
• Monitored data extraction process followed with QA check.
• Provided documentation related to the extracted data and also managed transformation process by developing and trouble-shooting maps with off-shore team regarding the same.
• Conducted code review meetings to improvise outcome of development process.
• Defined validity of data between tables using TOAD and SQL in internal meetings.
• Verified business scenarios on new builds to allow extended testing by QA team.
• Worked on performance tuning and data loading to minimize time taken to access of reports in Client Database.
• Worked closely with the Data Warehouse team and Business Intelligence Architecture team to understand repository objects that support the business requirement and process.

Confidential, Piscataway, NJ

Business/Data Analyst

Responsibilities:

• Gathered requirements to develop mapping strategies, writing functional and technical specifications, data profiling and data validation jobs in IBM WebSphere Technologies.
• Performed In-Depth analysis of systems and business processes of Medicare Data as per CMS rules and procedures.
• Involved in designing and developing Data Models that support the Business Intelligence Data Warehouse.
• Conducted Data mapping and logical data modeling, created class diagrams and ER diagrams and used to filter data within the Oracle database.
• Worked closely with the Business Intelligence, Enterprise Data Warehouse team and Architecture team to understand repository objects that support the business requirement and process.
• Obtained Data requirements, identified data sources, determined the content of data fields and created Data Mapping Documents and performed Data Extraction and Data Compilation.
• Studied data collection methodologies, data quality and data integration problems, and data storage to resolve data quality issues.
• Designed and implemented basic SQL queries for QA Testing and Report/Data Validation.
• Coordinated large data pulls for ad hoc reporting and analysis and Data Extraction, Data Compilation, Data Analysis, Data Manipulation and Data Validation using SQL queries in a MS SQL Server 2005 environment.
• Worked with Data Warehouse in the development and execution of data conversion, data cleaning and standardization strategies.

Confidential, Rockaway, NJ

Process Analyst

Responsibilities:

• Supervised operators’ daily production ensuring schedules are met while following all safety Procedures, Good Manufacturing Practices and Quality Standards.
• Coordinated with all departments to ensure all materials, paperwork and equipment are available for production.
• Performed inventory management of drug loads with production loads on exit.
• Recorded data for reconciliation as well as managing records of purchase orders in MS Access database.
• Performed data filing and book keeping in respect to all the incoming/out-going deliveries through MS Access.
• Managed data recording in database to tally inventory of drugs in warehouse by using MS Access and SQL.
• Conducted on-the-job of newly hired operators and ensure that all operators are properly trained in all Aseptic operations.
• Monitored packaging for initial product fill via visual inspection, weight testing and physical parameter measurement to ensure that cGMP and FDA standards requirements are met and documented.
• Inspected production area prior to start-up to verify that packaging and manufacturing clean-up activities were performed satisfactorily and verification is documented.

Confidential

Research Analyst

Responsibilities:

• Created visual reports of results describing percent effect of antibiotic on microbes.
• Prepared data logs of experiments performed to create progressive report of research done.
• Managed logistics of the lab, including acquisition of supplies, inventory management, book keeping, strategic planning and data management.
• Extraction anti-microbial agents from a plant via Soxhlet’s apparatus.
• Researched the synergistic effect of those anti-microbial agents using various plant extracts.
• Investigated antimicrobial activity of extracts against specific in-vivo models of B.subtilis, C.lypolytica and C. saprophyticans along with various other drugs.
• Performed general procedures such as plating, staining, streaking, and identification of microorganisms.

Confidential

Data Analyst

Responsibilities:

• Managed inventory of lab equipments and resolved instrument problems.
• Recorded results to case forms in MS Access to prepare patient reports and for maintenance of patient files on MS Excel.
• Monitored and analyzed tests in areas including biochemistry, hematology, urinalysis, serology, histology and bacteriology to aid physicians in diagnosing and treating disease.
• Operated and calibrated laboratory/testing equipment and performed various chemical, microscopic and bacteriologic tests on automated machines.
• Ensured test-result validity before recording/reporting results.
• Transferred the reports data to patients as well as database technicians.
• Evaluated quality control analysis within laboratory using standard laboratory tests and measurement controls, and maintained compliance within safety and risk-management guidelines.