SUMMARY:

• An accomplished professional with over 15+ years of large scale IT & Telecom management and engineering experience with outstanding track record in successful deployment, remediation & expansion of domestic and global IT & Telecom infrastructure projects leading large teams consisting 10 to 35 team members in a multi discipline environment. Extensive experience in matrix environment with resources positioned globally - onshore-offshore model, demonstrated expertise in conflict resolution, negotiation and problem solving coupled with effective interpersonal, communication, organizational and team motivation skills and successfully managed challenging clients in high stress environments.
• Proven leadership qualities and project management skills consistently demonstrated in successful project completion before the deadline by proactively controlling the scope, budget and schedule while delivering the quality objectives. Provide differentiated business value in any leadership role where my project management skills will quickly identify salient issues and corrective actions.
• Project Management
• Waterfall Methodology
• Agile Methodology
• Critical Path
• Critical Chain
• Project Plan Creation
• Communication Plan Creation
• Conflict Resolution
• Team Building / Mentoring
• Stakeholder Management
• Vendor Management
• Budget Estimation
• Tracking & Management
• Risk Management
• Change Management
• Resource Management

TECHNICAL SKILLS:

ITSM Tools: ServiceNowRemedy

Other Tools: MSOffice, Visio, MS Project, MS Sharepoint. Confluence, Azure Devops

PROFESSIONAL EXPERIENCE:

Confidential

Sr. IT Project Manager

Responsibilities:

• Successfully conducted cross functional team meetings to build the project plan
• Worked closely with the SMEs and architects implementing the Tenable solution.
• Successfully conducted the director level weekly core meetings.
• Held weekly Rolling Action Items List (RAIL) call to update the status of the issues.
• Worked closely with the architects in selecting the right tool for the AT&T’s next phase of vulnerability management for automating network change, impact check of the changes on the network and manage network configurations.

Confidential

Sr. IT Project Manager

Responsibilities:

• Successfully conducted daily alignment meetings with the client and the scrum meetings with the Dev team for managing the CSM enhancements and production defects.
• Worked closely with the German Evora team for the architectural alignment.
• Successfully conducted the weekly alignment meetings with the client involving the US and German counterparts of Siemens Healthneers.
• Created Siemens deployment workflow chart to bring clarity and ease of understanding to the entire project team.
• Hands on experience with the Azure DevOps creating and managing the individual sprints and the PBIs.

Confidential, Raleigh, NC

Sr. IT Project Manager

Responsibilities:

• Successfully conducted workshops with the responsible teams on both sides for each of the ServiceNow modules such as Incident, Problem, Change, Service Catalog, Software Asset Management etc. to gather requirements to fulfill the needs of the combined state.
• Created Project Charter, Resource Plan and Cost Analysis Summary.
• Been an integral part of obtaining the ServiceNow license quote for the combined environment from ServiceNow.
• Created a Project Plan and Risk Register involving the relevant stakeholders with Pre and Post Legal Day 1 tasks and milestones.

Confidential, Austin, TX

Sr. IT Project Manager

Responsibilities:

• Successfully deployed enterprise level ServiceNow ITSM application comprising of Incident Management, Problem Management, Service Catalog, Change Management, ESS (Helpdesk portal), CMDB & Project/Portfolio management using Agile Sprint process on time and within budget working with various teams conducting workshops to gather requirements and their experience with the existing legacy tool called Northstar.
• ServiceNow Project Manager, Scrum Master managing 10+ ServiceNow developers onshore and offshore, spearheading the effort of implementing enhancement requests from various cross functional teams such as Portfolio Management, Engineering, QE, Tier-II, Helpdesk, Network etc., thru Tri-weekly Sprints to production. Multiple ServiceNow integrations with various tools like JIRA, SCCM, Ansible, Salesforce and PagerDuty.
• Managed Cross functional ServiceNow Steering committee/ governance, daily SCRUM, Releases, Demos, & executive status reports
• Successfully managed/migrated Data Center consolidation, consolidated 4 datacenters from Secaucus NY, Charlotte NC & San Leandro CA to Bradenton FL. This involved coordination and planning downtime for multiple domains with zero issues.
• Successfully managed key production DB’s upgrade (Informix, Oracle) working cross domain teams such as Engineering, QE, Peoplesoft, external vendors etc.
• Successfully delivered multiple DevOps tools set like (CAPI, UrbanCode, Jenkins, Atlassian tool set, etc) i.e. replacing the existing tools or rollout of new tools to support development innovation
• Successfully delivered ForgeRock Upgrade project upgrading OAM from version 11.0.2 to 13.5 and ODJ from 2.6.0 to 3.5. This project had multiple interdependencies as ForgeRock was the SSO for 500K clients and had multiple interfaces to various tools supporting SSO. Managed upgrade process for 15+ environments working with various cross functional teams.

Confidential, Chicago, IL

Sr. Project Manager Consultant - Global Projects

Responsibilities:

• Successfully deployed ServiceNow ITSM software comprising of Incident Management, Problem Management, Change Management & CMDB at all Confidential locations worldwide on time and within budget.
• Successfully managed data migration project in Confidential HQ comprising of moving user data, file shares and group shares from the old servers to the new involving data storage and archiving working with Active Directory, Security and Desktop teams with very little downtime and with no loss of data.
• Managed Atlanta distribution center IT infrastructure remediation project comprising of servers, ARUBA WLAN, LAN, switches, routers, UPS, circuitbandwidth upgrade, IP camera monitoring system, environmental monitoring system etc. exceeding customer expectations and delivering the project before schedule and within budget
• Delivered IT infrastructure remediation in Brazil and Colombia Confidential office locations involving servers, circuit bandwidth, routers, switches and ARUBA WLAN upgrades on time and within budget
• Effectively managed and delivered the Brazil Lab move project in time and within budget involving brand new IT infrastructure deployment comprising of servers, routers, switches, lab equipment, camera monitoring system, data backup system, data recovery, circuits delivery
• Managed projects in highly volatile, high attrition and challenging environment

Confidential, Indianapolis, IN

Global Project Manager Consultant

Responsibilities:

• Managed a call center software application implementation project using CaaS Software for Health Care Practitioner group in Cork, Ireland connecting 23 countries in the EMEA region
• Managed Port Security software implementation project globally spanning 62 countries
• Managed huge international office move in Cork, Ireland
• Delivered iVPN project implementation spanning 16 countries
• Successfully delivered WAN optimization project spanning 6 countries
• Effectively managed projects in highly stressful and challenging environment of manufacturing.