SUMMARY:

• A dynamic and result - oriented professional with 13+ years of total experience in IT and 6 years of Product Management with hands-on experience and proven record of success collaborating with stakeholders in all phases of diverse technology projects; proficient in Agile project management methodology and skilled with the ability to ensure high-quality products that meet customer/user requirement goals while providing continuous value to the organization. An adaptable and transformational leader with an ability to deal with cross-functional teams, research user needs and create an effective roadmap and work plans.
• Expertized in building feature definitions for a global enterprise SaaS platform as part of its product development and transforming Confidential consulting business into technology through Confidential ERP and SaaS platform.
• Experience in managing scope, creating digital roadmaps, release planning, creating and prioritizing emergent digital product backlogs, MVPs, Features and EPICs,
• Drove cross-functional teams (engineering, product, sales, support, user research, UX designers) towards successful launch of the new MVP.
• Technical and business writing skills in preparing Product Road Maps, Product Backlogs, Release Plans, translating data into compelling product presentations.
• Strong ability to understand both technical details and practical business use of applications
• Experience in collaborating with designers, developers, and testers, to ensure the team is delivering and problem solving on the prioritized work per sprint requirements
• Experience with performance measurement reporting using Balanced scored cards and definingKPI's using Strategy Mapping, SWOT analysis and value chain analysis
• Practical knowledge of a wide range of Agile tools such as JIRA, Confluence, Asana, Trello, MS Office.
• Ability to conceptualize, plan, organize, coordinate, and manage the work of a major program or function within the department
• Experience in monitoring of customer adoption and support metrics and facilitation of customer escalations
• Assist in creation of materials, marketing materials, and support documentation
• Good knowledge in analysing a wide range of business needs in highly complex industries.
• Proficient in identifying customer needs to set strategies, roadmaps, and feature definitions.
• Excellent communication and project management skills; ability to deal with conflicts

TECHNICAL SKILLS:

Tools: Jira, Confluence, Asana, Notion, Teams, Figma, Tableau

Frameworks: Agile Methodologies, Scrum Framework, Software Development Life Cycle(SDLC)

PROFESSIONAL EXPERIENCE:

Confidential, SFO, CA.

Product Manager

Responsibilities:

• Serving as co-pilot in building market-leading products to help companies identify value and manage the risks of intellectual property.
• Manage and oversee product deployments from vision and creation to rollout and delivery.
• Working and managing multiple stakeholders for web development products.
• Leading new product development by soliciting requirements, facilitating scrum ceremonies, and managing multiple backlogs.
• Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
• Prepared support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
• Translating product roadmap into prioritized user stories and detailed specs. Driving comprehensive UI and API design, working closely with designers to build and test UI wireframes and interactive prototypes.
• Leading cross-functional project teams in the creation and launch of new products and enhancements based on market needs.
• Create general market survey to highlight potential pain points and gaps in current market solutions and conduct surveys and focus groups with end users.
• Create Product Backlog and work with offshore and on-shore delivery teams and QAs and developers.
• Facilitate code reviews among developers, analyze code and maintain code branches in Bitbucket.
• Facilitate continuous integration requirements with developer and create user stories to set up continuous integration for docker containers.
• Collaborate with marketing teams and partners to define go to market strategies.
• Hire market influencers to help in piloting product test to identify market segment.
• Identified the crown jewels of our organization per MVP - user data, user experience & performance of app.

Confidential

Product Specialist

Responsibilities:

• Spearheaded cross-functional teams to deliver the Minimum Viable Product on-time of a critical, high- value customer requirement.
• Within 3 weeks of deployment, 30+ HR professionals were familiarized with the application usage resulting in 50+ positions filled.
• Resolved critical project issues including staffing shortages, tactical matters, scope creep and divergent business needs to achieve the product goal.
• Working on the future roadmap, missing functionality and future use cases for different teams cross the HCM suite.
• Facilitating customer interviews, workshops, user research, user testing and for a successful product launch.

Confidential

Confidential Consultant

Responsibilities:

• Delivered high value projects on-time by building customers business processes on Confidential enterprise platform.
• Create new detailed improved business design and transform them into technology with agile methodology
• Help clients define the problem statement, evaluate the solution options and make recommendations based on a proven methodology with the help of business process modeler.

Confidential

Associate Product Marketing Manager

Responsibilities:

• Built an e-commerce platform, enhanced a travel portal for internal employee use.
• Liaised with marketing to drive email and social media advertising efforts, resulting in a 35% increase in revenue.
• Implemented a new process for evaluating credit offers in marketing campaigns, doubled disbursements.
• Developed a social media and marketing campaign (Google SEM, Facebook Ads and Instagram) to increase a client intake by 25%
• Produced customer magazine, e-newsletter and website improving brand NPS by over 10 points.