TEAM LEAD, BUSINESS ANALYST Resume

PROFESSIONAL SUMMARY:

A Certified Scrum Product Owner and Certified Scrum Master with in Information Technology & Computer Application having over 9 years of experience as a Business Analyst, Scrum Master and Functional Tester having worked across multiple domains such as Group Insurance, Retirements, Banking and E - commerce.
My Biggest strength is being able to absorb massive amount of data and churn out trainable information immediately

PROFESSIONAL EXPERIENCE:

TEAM LEAD, BUSINESS ANALYST

Confidential

Responsibilities:

Worked closely with the Stakeholders and Development team within 3 different organizations and performed analysis of 05 applications currently used by customer to process claims end-to-end and identified areas of improvement there by reducing the Claim processing time by close to 95%
Undertook Requirements Elicitation, analyzed Customer’s needs, Identified and presented ideas and findings in meetings
Documented detailed Initiatives outlining problems and solutions leading to savings of nearly $1M by streamlining close to 35% of similar processes thereby increasing productivity
Prioritized the technical and functional requirements to ensure alignment with goals
Fostered communication between stakeholders and developed 25 user stories for various claims processes
Presented Ready stories to the Development team using the process of walkthroughs and was the individual POC for other Up and Downstream teams
Created and set 02 in no’s templates as guidelines at the beginning of the project: Defect creation Guidelines and Test case writing Guidelines for the Functional Testing Team

SENIOR TEST ENGINEER

Confidential

Responsibilities:

Web based application aimed at including all Health and Benefits information of applicable employers and their employees into a collective database spanning across 23 countries aimed at simplifying the collection, tracking and maintaining the Member, Policy, Claim and billing information of Employers, their employees and dependents.
Lead a team of Functional testers to Analyze, Create, Execute test cases along with Defect tracking and management
Prioritization of technical and functional requirements along with documentation of detailed past and current processes
Conducting and Facilitating Knowledge transition of resources working on different areas of the application with the complete team to ensure that the whole team is at the same knowledge level of the entire application
Gave Individual and Team walkthroughs to the Product Owner and Stakeholders on the completed stories
Provided proactive coaching to the team and recommend continuous improvement of processes to optimise team productivity, driving change and influence with an Agile mindset leading to savings in close to $5M
Facilitated Agile Ceremonies i.e. Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective and Product Backlog Refinement.
Coached and guided the team to become Self organized and removed impediments which increased innovation mindset leading to a total time reduction in processing of end to end Health and Benefit calculation by 50%
Supported development and execution of strategic initiatives in collaboration with internal and external stakeholders leading to addition of 06 UAE states from the initial scope of 17 US states
Managed & Facilitated Effort estimation, Resource planning, Product backlog and Sprints
Provided Executive level management reports, useful to draw informed decisions for short term and long-term goals by enhancing deliverables and quality

SENIOR TEST ENGINEER

Confidential

Responsibilities:

Facilitating Agile ceremonies i.e. Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, Product Backlog Refinement.
Supported and educated the Product Owner with Prioritisation Techniques Facilitating Stakeholder collaborations when required with respect to grooming and maintaining the product backlog.
Conducted analysis on team performance using Agile Metrics and coached n increasing productivity (Burndown chart, Velocity Chart, Measuring Estimation, Measuring Quality)
Guided team to be Self organising

TEST ENGINEER

Confidential

Responsibilities:

In this role, I worked as a Functional tester, handling minor testing activities:
Analysis, creation, execution and tracking of functional tests
Defect Management and tracking
In this role, I worked as a Functional tester, handling minor testing activities:
Analysis, creation, execution and tracking of functional tests

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