Business Analyst Resume Profile NY - Hire IT People

Experience

Confidential

Business Analyst, Order Management

Performed day to day troubleshooting and solutions for user issues.
Managed change requests for system updates including documenting business requirements, system design/configuration and test scripts.
Worked with Business leaders to gather requirements for updates to Oracle ERP software
Participated in two Oracle ERP implementations
Developed high quality documentation including business requirements documents, software requirements specifications, report specifications, user acceptance test plans, and training manuals / user guides

Customer Service Representative

Confidential

Performed all phases of customer service, including order entry, customer inquiries, return goods authorizations.
Worked with sales representatives to configure custom convenience kits for use in Cardiology and Radiology procedures
Assisted Sales Representatives with samples and inquiries.
Worked with various departments to ensure timely processing of manufactured items/orders.

Skills

Proficient in Excel and MS Word
Very strong knowledge of Oracle ERP Order Management and Advanced Pricing modules
Some knowledge of other Oracle modules, including Warehouse Management and Shipping, Planning, Receivables and Quality
Excellent Problem Solving Skills
Ability to multitask in a busy work environment