Summary:

• Progressive total 9 years of IT experience including as an IT Business Analyst in diversified industry sectors including Internet Technologies implementing CRM - Sales and Marketing Automation, Analytics, Salesforce, SaaS, Data Migration, Q2C and custom built applications.
• Highly motivated and goal-oriented individual with a strong background in Business analysis, Requirements analysis, Project/Product Management, Requirement Gathering and QA/UAT processes
• Proficient in developing interface and process specifications such as business required documents BRDs, Functional Requirement Documents FRDs, Business requirements and technical specifications
• Worked on UAT Plan, Test plans. Test cases, Acceptance criteria in accordance with the policy and procedures
• Good understanding of RDBMS concepts and SQL
• Proven track of delivering innovative products/applications, taking into account the impact to existing applications/services, processes and infrastructure
• Led multiple cross functional teams to build synergy and guide groups to a common goal
• Experience in doing GAP Analysis between AS-IS and TO-BE workflow models
• Excellent team building problem solving skills, documentation, user training support in conjunction with strong mgmt.
• Experienced working in consulting with the external clients
• Knowledge of internet protocol TCP/IP and network protocols such as SSH, SSL, HTTP.
• Excellent communication, co-ordination, mentoring and presentation skills including ability to multi-task prioritize and manage increasingly complex issues.

PROFESSIONAL SKILLS AND TOOLS

Area of expertise: Business Requirements, Functional Requirements, Process Improvement, Salesforce, CRM, Dashboards Analytics, UAT, QA analysis, Data Modeling, Project Management, SDLC

CRM: Salesforce Salesforce, Sales Cloud, Service Cloud, CMT - Campaign management tool, BI, Siebel

Sales Marketing Automation Tools/ Digital Marketing: Aprimo, Oracle - Responsys-Digital Marketing Software Interact Campaign, Lead Mgmt., Global Contacts Management

SDLC Methodologies/Frameworks: Agile Scrum, Waterfall, RUP

Operating Systems: Win 95/98/NT/2000/XP/Vista, UNIX

Software Technologies: HTML, DHTML, XML, Java, J2EE, UML, UNIX, Java Script, JSP, .NET, SAP, ERP

Databases: HP Database Manager, MS Access, MS SQL Server, Oracle, TOAD

I.T Operations Services: Change Management, Release management, Delivery management and processes

Tools: Agile development - Visual Studio Team Foundation Server 2013 TFS platform- Microsoft's ALM, MS Office applications Word, Excel, Outlook, Power Point, HP Quality Center, ALM, EDW, ETL-DIAL, Yotta, QlikView, BO WebI, MS SharePoint, E-Commerce, Web development processes, Web Services IBM ClearQuest, ClearCase, Remedy, HP Agile manager

PROFESSIONAL EXPERIENCE

Confidential

Business Solution Analyst

• Adopted Agile-scrum project development processes, sprint planning, conducted daily Stand-ups/ Scrums
• Developing project specifications including functional requirements, User Stories, acceptance criteria, feature description, process flows, wireframes, UAT scripts and QA Scripts, working with mock-up/UI team.
• Working with Product Owner capturing, leading, and reviewing activities with delivering technology products.
• Engaging with business owners and other IT resources to respond to requests for new applications and/or enhancements.
• Working with and manages QA resources to develop and execute QA Test Plans, Test Scripts and all other deliverables to Quality Assurance of the Products. Engaging BI Product Owner to provide necessary inputs for the report requirements.
• Working with QA testing team for End-to-End support and UAT End-to-End-support throughout all the sprints cycles.
• Working with the Engagement Manager/Product Owner and clients to plan and execute User Acceptance Testing/UAT
• Working with Scrum Master to manage/update Sprints Scrum activities using TFS Microsoft Team Foundation Server
• Working with Deloitte customized SAP HR system Deloitte Time Expense system for internal accounting tracking for Federal entities.

Confidential, Palo Alto, CA

Sr. I.T Business Analyst at HP-IT

Worked as an IT Business Analyst for ART Account Review Template Account Management Portal and Sales management dashboard Data extract process automation for HP Enterprise Services

Roles Responsibilities:

• Successfully delivered functional business requirements specification BRD and FRD to HP Enterprise Services operations team, Translated Business requirements into functional and technology solutions
• Successfully accomplished requirement analysis, data mapping, and data definitions for various data sources. Salesforce, Labour demand and supply
• Facilitated Requirements gathering sessions with Business Owners efficiently design functional requirements
• Worked with Enterprise portal team with connection of functions and data from enterprise services
• Implemented the process of creating and managing a Traceability matrix for all functional requirements
• Coordinated managed UAT/QA handoff to business while tracking all defects and prepared necessary reports- ALM
• Successfully delivered/implemented automation process of data extract from EDW
• Produced data mapping data definition of Salesforce Enterprise Data mart according to agreed business criteria, prepared data extract request DERs for data extracts from EDW - Enterprise data warehouse
• Facilitated Requirements gathering sessions with QA and Dev to efficiently design the system to create the reports using reporting tools - Qlikview and Yotta HP internal reporting tool
• Heavily used process mapping techniques such as As-Is To-Be to map the process and extract inefficiencies and bottlenecks
• Interfaced with HP Enterprise Services team for specifications development, screen mocks and prototypes to produce the reports using reporting tools - Qlikview and Yotta
• Worked with IT development team to ensure functional requirements are covered in technical design
• Participated in release management activities for production implementation
• Training/Mentoring resources for designing and writing effective Acceptance criteria and Test Cases

Sr. I.T Business Analyst/UAT

Worked as a Business Analyst with Symantec's Marketing Lead Generating teams for campaign management and execution processes of marketing automation systems to improve efficiencies through automation to get the right dialog with the right prospects in a timely manner and to refine the marketing operations and end-user customer experience

Roles Responsibilities:

• Adopted agile project mgmt, coordinated Release Planning, Sprint Resource Planning, conducted Daily Stand-ups
• Successfully delivered functional business requirements specifications BRDs and FRDs to Sales and Marketing Operations business group in Symantec for various development, data migration and enhancements projects
• Successfully accomplished implementation of Data Migration of Marketing functional requirements M A integration for various acquired companies by Symantec
• Successfully accomplished migration, data mapping, of Marketing Lead Interactions and Contact data from Siebel and Marketo to Salesforce according to agreed criteria, routing /migration rules and validation rules
• Worked on CMT- Campaign Management Tool, customized in Salesforce to capture key marketing campaign data Integration of SFDC with marketing applications
• Analyzed gaps in the existing CRM system and scoped and process mapped changes for better efficiency
• Worked on Aprimo- Integrated marketing for Demand Next Generation-DNG- Marketing Automation implementation
• Worked on Responsys Interact Campaign for Digital Marketing to create, test, and execute the digital campaigns across every channel, including email, mobile, and social, the web, and display.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports, used Data Loader to load data in Salesforce.
• Successfully delivered and implemented Marketing Automation applications enhancements and maintenance cycles
• Successfully accomplished Salesforce implementation / functional requirements of maintenance and enhancements cycles
• Responsible for implementing a seamless QA experience including communication channels, status checks
• Worked on SSCD Self Service Campaign Deployment, customized in Teamsite - Autonomy CMS to publish marketing contents on for various campaigns /trial wares and Sales Promotions and Subscriptions at Customer portal. Integration with Email Marketing / Campaign systems with the Customer portal.
• Facilitated requirements gathering sessions and business process mapping workshops
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Report
• Worked on Record Types, Validation Rules, Triggers and Page Layouts SFDC, Visual force Pages
• Worked with project management providing inputs to project plan identifying scope, tasks and estimates.
• Participated in Release to Production activities for implementation
• Provided upper level management with Overall Test status, potential resources and Risks
• Responsible for Customer Data Segmentation Harte Hanks, Aprimo integration
• Successfully developed Test plans, Test cases and Test Results in accordance to use case models and scenarios - ALM
• Managed the Change Request Process and Release Management Process for the business user requirements.
• Reviewed approved project documentation, estimates, design technical documents, managed business owner sign-offs
• Worked on Turbine application for marketing Lead scoring, contact management and lead routing
• Worked on marketing applications to manage marketing leads, contacts and global contact database and marketing online user registration, captured data validation rules
• Worked on Channel and Partner Management - CRM with sales and marketing team
• Worked with Enterprise portal team with connection of functions and data from multiple systems of sales marketing
• Delivered functional requirements for Marketing Operations for QTC Quote to Cash Integration Implementation
• Participated in LMS Saba enhancements and maintenance activities
• Conducted User Acceptance Testing UAT and user manual documentation for the business users.

Roles Responsibilities:

• Participated in Requirements gathering sessions, Traceability matrix for all functional requirements
• Coordinated managed UAT handoff to business while tracking all defects and prepared necessary reports
• Resolved end user issues for testing and coordinated with QA team for functional testing

Business Analyst

Roles Responsibilities:

• Delivered test scripts and worked with stakeholders to resolve testing and defect issues
• Maintained Traceability Matrix, mapping requirements to test cases.
• Worked with Dev QA teams to resolve issues, clarify requirements, mitigate communication gaps

Business Analyst

Roles Responsibilities:

• Prepared detailed design/functional requirements specifications for retirement system
• Gathering business requirements from stakeholder's interviews and documenting System Requirement Specification.
• Developed Test plans and Test cases in accordance to use case models and scenarios
• Involved in the User Acceptance Testing and reporting using Actuate Reporting Server.
• Participated in Production and support of the project using the Citrix Access Server.
• Participated in user support for registration checkout process, delivered mock-ups,
• Defined business requirements, supported UAT, produced Traceability matrix
• Worked with SME- Doctors to prepare QA test cases and functional test cases
• Participated in JAD sessions, prepared mockups, coordinated with developers for releases
• Software development, Develop Test cases, Functional testing, Gap Analysis, Peer review
• Participated in the Software development of E-Commerce web site by developing the various applications integrating with the Citrix server and the Interworld Commerce Exchange server.
• Facilitated Joint Application Development process with client to analyze client business needs, identify system requirements, and design software solutions
• Conducted UAT tests in order to meet and exceed customer satisfaction for successful delivery of solutions
• Implemented various SDLC methodologies in accordance to a project's scope, complexity and business priority
• Developed training materials, user manuals and service handbooks