PROFESSIONAL SUMMARY:

• Versatile IT Professional with 20+ years of delivering sustained results and effective solutions across a wide range of industries including medical, data management, distribution center logistics, manufacturing and insurance. Primary experience in process improvement, automation, root cause analysis, solution identification and implementation. Detailed - oriented, self-starter with a desire for continuous learning opportunities and willingness to assume extra responsibility. Able to apply customer service concepts and ideas to IT to improve user experience for customers, employees and all levels of administration.

TECHNICAL SKILLS:

• Oracle SQL/Toad
• Unix Shell/PERL Scripting
• Data Analytics & Mapping
• COBOL
• Complex MS Excel & Access
• Manhattan PkMS & WMS
• Process Automation
• Problem Solving
• Business Relationship Management

PROFESSIONAL EXPERIENCE:

Confidential, Naperville, IL

Project Lead Consultant

Responsibilities:

• Manage resources for various hardware/software upgrade projects at numerous hospitals & satellite offices.
• Point-of-contact for onsite deployments, engaging with project managers to ensure all issues are recorded and resolved to the customer’s satisfaction.
• Participate in assessment data collection and deployment activities which includes troubleshooting and resolving issues by pushing software, pinpointing network issues and fixing general user issues.
• Dramatically improved the efficiency of data collection for projects by modernizing the process and taking it from a manual spreadsheet to a web-enabled, FileMaker database application which significantly reduced future implementation timelines and costs.
• Continue to enhance the data collection process by implementing data integrity and redundancy checks which prevent rework and return visits consequently saving time and money.
• Lead and mentor staff to exceed client standards and service expectations.
• Foster positive relationships with healthcare clients, technical project managers, and industry product owners to carry-out and support project/ad-hoc tasks and adjust to regularly shifting priorities.
• Provide dedicated IT and support for staff of all levels learning new technology and addressing user questions and issues.
• Create and track project metrics to ensure resource availability and overall project progress.

Confidential

Programmer-Analyst

Responsibilities:

• Sole programmer accountable for the support of Manhattan PkMS, a warehouse management system (WMS) that controls inventory movement, such as receiving merchandise, inventory transactions, picking, packing and shipping.
• Developed, maintained and automated PkMS COBOL code, Unix Shell scripts, SQL and CronJobs.
• Identified and implemented areas for process improvements:
• Created a nightly cycle count process eliminating the need for annual inventories.
• Developed & incrementally improved a custom SQL based weekly customer fees report that replaced third-party software, saving on licensing costs.
• Produced an hourly employee pick/pack report to assist floor supervisors in tracking productivity.
• Researched and implemented a UPS SurePost shipping process that saved the client significantly on shipping costs.
• Worked directly with USPS, UPS, FedEx and Amazon to develop/update data files and package labels to accommodate domestic and international shipping.
• Key resource in data center migration project from one physical location to another which consisted of a database migration, script modification, testing and working directly with users on the floor to resolve issues.
• Interfaced with distribution center personnel, finance, customers, vendors and third-party shipping companies to determine system enhancements and troubleshoot issues.
• Analyzed, constructed and modified various client files for daily processing, including purchase orders, invoicing, inventory and shipping confirmations.
• Adhered to SOC compliance regulations and provided evidence to third-party auditors verifying procedures.

Confidential

Solutions Developer

Responsibilities:

• Provided analysis, development and support for a major life insurance company’s marketing campaign.
• Chosen for a corporate wide task force which transitioned internal accounts from various legacy systems to the new company standard user interface workflow grid processing system.
• Adapted and modernized data management processes from a Windows to a Unix based solution resulting in substantial processing efficiencies and reporting availability which led to $4 million in additional business.
• Developed numerous automated file transfer scripts that replaced legacy ship tape processes which reduced shipping costs and processing time for the client as well as the Acxiom account team.
• Collaborated with clients to understand business challenges and translated them into business requirements, technical solutions and materials.
• Resolved daily support issues on the project to ensure accurate client deliverables.
• Worked in partnership with the client to document solutions for knowledge transfer and materials for current and future use.
• Diamond for backend process improvement of the data selection and analysis application.
• Silver for modernizing a manual shipping process with an automated File Transfer Process.
• Silver for supporting an internal account with system testing.

Confidential

Technical Consultant

Responsibilities:

• Integrated new code into existing legacy programs to generate data for a web-based front end, while maintaining the integrity and functionality of existing mainframe GUI screens.
• Worked in conjunction with the web-development team to redesign the data transfer process.
• Created system test scenarios to validate the new web programs and ensure compliance with future versions.
• Documented and tested all code changes to certify data integrity was maintained.

Confidential

Technical Consultant

Responsibilities:

• Assigned to detailed conversion, compliance and testing projects at various client sites, while adapting to various business practices and procedures.
• Performed systems analysis, design, programming, batch processing, implementation and acceptance testing.
• Developed thorough test plans and documentation to ensure overall project quality and accuracy.
• Mentored new hires on the client’s standards and best practices.