Director Software Engineering Resume

SUMMARY:

High - performing, experienced software engineering leader with expertise in building and optimizing software teams in a highly competitive and fast-paced environment. Bigger-picture minded to help form and implement global strategies and define successful software architecture solutions to exceed customer expectations. Looking forward to utilizing my 14 years of experience in a senior architect or leadership role to drive company success.
Cross Functional Leadership
Software Execution
Customer Satisfaction
Productivity and Process Improvements
Performance Management
Communication
Team Development
Project Management
Problem Solving
Decision Making eCos/Linux Software Architecture
Troubleshooting and Analysis
Embedded C++
Agile Scrum Master
Agile Product Owner
GIT, Jenkins, JIRA
DOCSIS
MGCP / SIP
WIFI 802.11n/ac
SNMP
IPv4 / IPv6
IoT

PROFESSIONAL EXPERIENCE:

Director Software Engineering

Confidential

Responsibilities:

Cultivated individual contributors into a collaborative worldwide team to accelerate software deliveries for all partners
Architected software systems across multiple vendors for DOCSIS 3.1, Voice, Routing, WiFi, IoT, and Battery functionalities to engineer a cost-reduced software solution
Negotiated realistic software delivery schedules with internal and external teams to improve customer confidence in our product delivery
Briefed executive management on critical worldwide software programs and reconciled any discrepancies
Coordinated resolutions for worldwide escalations to boost customer satisfaction
Spearheaded multiple internal programs across teams to maximize knowledge, efficiency, and team output
Orchestrated and organized Scrum and projects to drive efficient and on budget software deliveries

Engineering Manager

Confidential, Lawrenceville, GA

Responsibilities:

Inspired my team of engineers to foster engineering relationships with key stakeholders in our US and Canada accounts to better anticipate and understand software requirements
Devised and communicated actions to expedite resolutions to customer escalations
Enforced requirements for internal teams and partners to maximize consistency in coding
Administered all shared resources to optimize performance of our development, testing, and customer support teams

Associate Staff Software Engineer

Confidential, Lawrenceville, GA

Responsibilities:

Oversaw external development teams to ensure on time delivery of software and implementation of new features
Delivered premiere and personalized software support and expertise to resolve software and network issues at critical accounts such as Comcast and Time Warner
Racked-up frequent flyer miles performing advanced on-site troubleshooting,, and software support during qualification of new products to increase company revenue
Developed and executed test cases for requirement verification to increase software quality

Test Engineer

Confidential

Responsibilities:

Designed, tested, and supported SIP VoIP and E911 CPE products to increase BellSouth’s market share and revenue in those industries
Decreased time to market for various DSL and E911 CPE products with efficient organization and intelligent regression of test case execution and documentation
Standardized many configurations for network equipment used by various team saving time and effort for the configuration of each network device