Business Analyst

PROFESSIONAL SUMMARY:

• Over 6 years of experience as a Business Analyst with extensive knowledge and experience across the project life cycle in Software Development Life Cycle SDLC and the Software Test Life Cycle STLC in the fields of Healthcare, Insurance, Retail, Banking and Finance. A dynamic professional with skills in the field of Information Technology, Business Analysis and Software Quality Assurance.
• Proficient in requirement gathering using different elicitation techniques including JAD and creating Business Requirements Documents, Functional Requirement Documents, System Requirement Specifications, and Non-Functional Requirement Documents.
• Expertise in UML Modeling such as Use Cases, Activity diagrams, sequence diagrams, class diagrams.
• Implemented different SDLC methodologies including Waterfall, RUP and Agile proficient in SCRUM framework, artifacts, SPRINT planning and review.
• Proficient in creating requirements traceability matrix RTM , what if, fish-bone analysis.
• Proficient in organizing Elicitation, JAD sessions
• Proficient in conducting GAP analysis using AS-IS and TO-BE business, Impact analysis, Risk analysis.
• Proficient in creating and executing UAT test cases, developing test plan, managing defect tracking, assisting Quality Assurance team.
• Extensive experience in facilitating user group meetings and gathering system requirements for web application development using Quality Center and SharePoint.
• Highly analytical in developing the methods and measures to meet requirements and solve any issues that arises during the project.
• Experience in setting Exit criteria's for the SDLC models to ensure quality.
• Experience in developing surveys and interview questionnaires for interviewees and selecting the target population segment.
• Optimum use of documentation to avoid any form of miscommunication or misinterpretation during the entire software development process.
• Exposure in creating and analyzing Data flow diagrams, and Entity Relationship diagrams.
• Strong knowledge of Project management skills such as time estimation, task identification, and scope management.

TECHNICAL SKILLS:

• Documentation Tools: UML, MS Office Word, Excel, Power Point, Project , MS Visio
• SDLC Methodologies: Waterfall, Iterative, Rational Unified Process RUP , Spiral, Agile
• Modeling Tools: UML, MS Visio, Power Designer, Enterprise Architect
• Reporting Tools: IBM Cognos, Crystal Reports, MS Office Suite, Qlikview
• QA Tools: Quality Center, Test Director, Rational Requisite Pro
• Languages: VB, SQL, HTML, XML, UML, ASP, JSP
• Quality/ Statistical Tools: Six Sigma, SPSS
• Databases: MS SQL Server, Oracle, DB2, MS Access on Windows XP / 2000, UNIX
• Automation tools: MS Visio, Rational Rose, Rational ClearCase, Rational RequisitePro, SharePoint
• Operating Systems: Windows Vista, Windows 95/2000/XP/7/8
• Microsoft tools: MS Office Suite Word, Excel, Power Point, Outlook , MS SharePoint, and MS Project
• Environments: SAP CRM, NetSuite ERP, CRM , Oracle JD, Salesforce SFDC, Microsoft Dynamics CRM, JIRA, Marketo

PROFESSIONAL EXPERIENCE:

Senior Business Analyst

Seagate Technology PLC is an American data storage company that was incorporated in 1978 as Shugart Technology. It is currently incorporated in Dublin, Ireland and has its principal executive office in Cupertino, California, USA. I was involved in a project that involved in enhancing the system by creating a custom application used by Seagate and to migrate the application to be functional on the Salesforce domain.

Responsibilities:

• Served as a liaison between business team and the project team by assisting the business in identifying, understanding, and documenting their business needs.
• Conducted Gap Analysis to show the current and proposed functionalities of the system.
• Extensively used agile methodology's best practices during the SDLC.
• Gathered business, system, and functional requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts SME's .
• Identified and developed Use Cases from the business and systems requirements. Documented high level and detailed Use Cases to include all the functionalities of the new system.
• Gathered the functional and business requirements by conducting JAD sessions and participatory Design Sessions involving major leads from the Technical Department.
• Followed the UML methodology to Create UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, Collaboration Diagrams, Data Flow Diagrams DFDs , ER Diagrams using Rational Rose and MS Visio and thus defining the Business Process Model and Data Process Model.
• Creation of client notification letters, emails, web updates, statement inserts, etc.
• Facilitated meetings with developers, system analyst and testers to collaborate resource allocation and project completion using MS Project.
• Extensively used Rational Requisite Pro to gather and manage requirements. Created and managed project templates, use case templates, requirement types and tractability matrix in Requisite Pro.
• Prepared custom reports and performed SQL query, data analysis and verification on MS Access.
• Monitored version control and defect tracking activities using Rational Clear Case and Rational Clear Quest.
• Supervised the User Acceptance Testing UAT to test the usability of the application.
• Pre- and post-conversion training along with weekly status reports.

Environment: Salesforce SFDC, CRM, Windows, Qlikview BI, JIRA, SQL, NetSuite ERP, Microsoft Excel pivot tables, v lookup , Microsoft word, Microsoft Access, Power Point, Agile Methodology, Rational Requisite Pro, MS Visio 2007, HP Quality Center

Confidential

Business Analyst Demandware is a provider of software solutions headquartered in Burlington, Massachusetts, providing a cloud-based e-commerce platform and related services for retailers and brand manufacturers around the world. It has client base includes companies like Adidas, Marks and Spencer, Kate Spade, L'Oreal, Mothercare amongst others. The project aimed at building a code automation software that would detect errors in the program code.

Responsibilities:

• Facilitated JAD sessions to collect requirements from system users and prepared business requirement that provided appropriate scope of work for technical team to develop prototype and overall system.
• Identified processes for developing and documenting detailed business requirements. Data was collected from end-users, and analysts.
• Worked closely with Business teams to determine attributes for defining customer segmentation.
• Associated Offers and Campaigns with appropriate segmentation of the customer.
• Conducted Use-Case reviews and identified gaps, leading to improvements/enhancements in the same.
• Created and maintained the Requirements Traceability Matrix RTM .
• Worked with the Project Manager on various Project Management activities like keeping track of Project Status, Deadlines, Environment Request, and Compliance Issues.
• Ensured Use-Cases were consistent and covered all aspects of the Requirements document.
• Maintained the Business Impact Analysis Template BIAT to analyze and document the effect of proposed changes on the project schedule and costs.
• Used Quality Center for bug reporting.
• Was responsible for tracking issues that were detected and updated the status of existing issues based on the daily meetings with the off-shore team.
• Identified and analyzed the data requirements for the various site teams and made sure that the required data is available in the testing environment.
• Worked directly with software engineers to ensure clear communications on requirements and defect reports.
• Used the guidelines and artifacts of the Rational Unified Process RUP to strategize the implementation of Rational Unified Process effort in different iterations and phases Inception, Elaboration, Construction and Transition of the Software Development Life Cycle.
• Interacting with other teams through walkthroughs, teleconferences, meetings, etc. to resolve various issues.

Environment: Microsoft Dynamics CRM 2011, Windows 7, IBM Cognos, UML, Quality Center, MS-Visio, MS Word, MS Excel, MS Office.

Confidential

Business Analyst

Leiner Health Products is a major Health Care provider providing the highest-quality pharmaceutical and health care products. The project was centered at the Sales Department for creating Drug Distribution application DDA . This is a workflow application used by Sales Representatives. The focus of the project was to help representatives find if the products they wanted are available with any other Reps. Also helps in publishing excess stock of products available with them. System keeps track of the transfer of available and wanted products and notifies the product manager. If the transaction is completed, the Reps report to Accounts department for Credits and Debits with proper approval cycle. The integration project used an extensive repository of drug information. It provided means for efficient dispensing and pricing of drugs in all pharmacies.

Responsibilities:

• Involved in requirement gathering and created user requirements, managing change control process, updating existing documentation
• Created Data Flow Diagram for the Drug Distribution Application
• Extensive interactions with the client and the management teams to understand the business needs.
• Involved in designing Use Case Diagram, Class Diagram, Sequence Diagram for project documentation
• Analyzed user statement of requirements to develop new reports
• Performed Data Validation to make sure test results matched back to expected results based on the user needs.
• Participated in User Acceptance Testing UAT
• Analyzed user requirements, attended Change Request meetings to document changes.
• Performed GAP Analysis to derive requirements for existing systems enhancements.
• Functioned as the primary liaison between the business line, operations and the technical areas throughout the project cycle
• Identified and documented issues, risk and gaps, their descriptions, their impact and provided recommendation and alternatives to develop the application to meet the user requirements.
• Conducted JAD Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.
• Performed feasibility, adaptability study and risk analysis to identify the business critical areas from USER perspective.

Environment: SAP CRM, Windows XP, Requisite Pro 7.1, RUP, UML, MS Visio 2007, Cognos, MS Office 2007, HP Quality Center.

Confidential

Requirements Analyst

State Farm Insurance is a group of insurance and financial services companies. State Farm has remained the largest automobile insurer in the United States continuously since 1942, and insures more cars and homes in the United States than any other insurer. State Farm is also the world's largest mutual P C property casualty insurance firm. I worked on the builds and enhancements of Sport Leisure vehicles section of their web-based application.

Responsibilities:

• Experience in conducting Sprint Planning meetings, Sprint Demos, and Sprint Retrospectives
• Responsible for maintaining the Backlog and adding any new user stories to the existing functionalities.
• Gap and Risk analysis for team transformation model.
• Provided end user support and training on Crystal Reporting Environment.
• Prepared Burndown charts, Release Burndown charts, status and program decks
• Involved in evaluating the SRS / BRS for 'Reporting' which included enhancements to existing reports.
• Facilitated Backlog grooming sessions adding/ removing user stories for the next sprint cycle
• Closely worked with the technical team to introduce Scrum practices
• Functioned as a primary liaison with Product Development, Technology teams and business team in order to define document and deliver new requirements and changes to existing functionality.
• Assisted project manager in maintaining expectations within scope, including change request analysis/impact analysis and change control documentation using Clear Case
• Closely worked with the Scrum Master to remove any impediments and distractions for the team
• Actively participated in the Daily Stand-up meetings and discussions
• Maintained the task board adding or removing any user stories from the Sprint backlog to break it down further into smaller tasks
• Estimated and sized the user stories for upcoming sprints
• Responsible for meetings with users and stakeholders to identify problems, resolve issues and improve the process to ensure a stable and accurate solution
• Revealed unidentified requirements, evaluated changes in requirements, and assessed impact of changes

Environment: MS-Project, Visio, MSOffice Suite Word, Excel, Access, PowerPoint, and Outlook , Quality Center, SharePoint Portal.

Confidential

Business Analyst Logistics

Responsibilities:

• Developed new reports to address current business problems or to streamline processes.
• Utilized software tools to develop models that simulate operational what if scenarios for testing proposed changes or identifying efficient courses of action.
• Analyzed existing business processes and logic in the various functional areas within purchasing / inventory / warehouse operations through personal observation and user interaction.
• Recommended workable method and procedural improvements in the existing warehouse and ongoing operations
• Worked on ERP Order to cash, order entry, credit checking, pricing, available to promise, inventory, shipping, sales analysis and reporting, sales commissioning.
• Developed custom IT program specifications to support user system requirements and perform full system testing prior to implementation.
• Interfaced with users and IT department to resolve problems.
• Provided analytical and transactional support for Transportation and Distribution Manager
• Performed Transportation and Distribution planning analysis and cost tracking to identify areas for improvement and cost optimization/reduction
• Developed and maintained Supply Chain freight cost database for business to bring visibility to business team
• Identified reasons for re-occurring freight rejections and works with carriers, Corporate freight payment and other key players to automate and fix them
• Monitored KPIs and supported improvement measures for Transportation, Distribution and Warehouse Performance
• Identified areas of improvement in transportation, warehousing and 3rd party logistics' processes and procedures
• Participated in other Supply Chain related tasks and projects as needed
• Supply Chain KPI tracking, root cause analysis of failures and supports corrective action implementation
• Performed monthly GAP analysis of Supply Chain key performance indicators.

Environment: MS-Project, NetSuite ERP, Visio, Word, Excel, Access, PowerPoint, and Outlook.