SUMMARY:

• Program / PMO and Project Management expertise in systems development methods, tools and techniques for the full system development lifecycle.
• Experienced at managing global projects with more than 175 full - time and vendor resources located in the United States, Canada, Poland, and India.
• Strong experience managing multiple programs (currently 15), covering more than 50 projects with 374 to more than 420 sprints per year.
• Experienced delivering projects on time, within budget with high quality (zero severity 1, 2, or 3 production defects over the past 3 years) and within agreed upon scope.
• Strong experience managing project costs and monthly project forecasting with a capital budget of more than $16 million.
• Developed and sustain relationships with the Business, Operations, Production Support, and IT project teams.
• Successfully manage program scope, project schedules, and risks.
• Strong experience in Agile, Waterfall, and Iterative lifecycle development methodologies.
• Effective at staff development, recruiting, and support.
• Responsible for vendor management including working with vendors to create project-related SOWs and RFPs.
• Report weekly status on assigned projects including schedule, cost, scope, and any risks and/or issues to the Business, Technology Senior Management, and other stakeholders.
• Experienced in Business Continuity Planning (BCP), systems migration, integration, and system testing / quality assurance.

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager / Senior Manager Application Development

Responsibilities:

• Actively manages 175+ Citi on-site and off-shore resources as well as vendor resources in the United States, Canada, Poland, and India for the development and enhancement of 4 liquidity applications one of which is SOX critical.
• Responsible for 15 programs with more than 50 projects and a budget of more than $16 million.
• Provide cost estimates, project planning, program and project budgeting as well as team management efforts throughout the development lifecycle from requirements, design, development, testing (SIT / UAT), performance testing and deployment utilizing Agile, Waterfall and Iterative methodologies.
• Responsible for vendor management of multiple vendors: Infosys, L&T, and Virtusa-Polaris including the creation of project-related SOWs and RFPs.
• Developed project plans and reported weekly project status to steering committees, senior management, key stakeholders, and business users identifying key milestones, project schedule, budget updates, risks, and issues.
• Led broad development teams composed of Citi employees, on-shore as well as off-shore Project Managers, Tech Leads, Business Analysts, Scrum Masters and various vendor development resources.
• Ensured compliance and SDLC documentation to ensure development efforts followed Citi’s development approach, guidelines, and templates.
• Applications under my direction were the first at Citi to employ Rational Team Concert (RTC) and Parasoft for static code analysis used for automated lifecycle management.
• Pilot application within TTS for Oracle as a Service (ORAAS), as well as Proof of Concept (POC) for Open/Shift platform which is a containerization and micro services for both GUI and batch code.
• First to employ Secure Assist, SonarQube, and Checkmarx as static code analysis tools replacing Parasoft in order to reduce licensing costs.
• Responsible for the deployment of continuous integrations tools: Team City, JFrog Artifactory, uDeploy, Bitbucket, and Jira.

Confidential

Consultant - Program Manager / Project Manager

Responsibilities:

• Actively managed internal and external vendor resources for the development of some 13 applications / enhancement releases.
• Developed project plans and reported weekly project status to steering committees, senior management, and key stakeholders / business users identifying key milestones, project schedule, budget updates, issues, and risks.
• Led broad development teams composed of on-shore as well as off-shore internal and external Project Managers, various vendor development resources, and Pfizer contractors.
• Managed the decommissioning / retirement of IBM’s WebSphere (WAS / WPS) and Lotus Notes Domino applications and responsible for the development of replacement applications employing the following technologies: custom ASP .Net with C# programming, Oracle databases, Informatica ETL processes, IBM’s Cognos Reports and SharePoint.
• Created RFI / RFPs, reviewed vendor SOWs, and presented senior management with recommendations for vendor selection.
• Both created and managed the efforts of Project Charters, Business Requirements, UAT Test Scripts, and Functional Requirements.
• Development included both validated (FDA Guidelines 21 CFR parts 210 and 211) Good Manufacturing Practices (GMP) and non-validated web based as well as SharePoint applications within Pfizer Global Manufacturing (PGM) and Global Contract Manufacturing (GCM).
• Responsible for review / approval of various, vendor created documents: Wireframes, Page Comps, Use Cases, Design Specifications, Data Models, ER Diagrams, Data Migration Plans, Style Guides, Deployment Plans, User Manuals, and Materials.
• Reviewed Information Protection Risk, SOX, and 21CR Part 11 assessments with Business Users, Quality, and Compliance.
• Led initiatives to enhance PGM Web Portal’s Project Management process through the use of SharePoint and assisted in forming documentation standards for all Project Manager’s within PGM’s Business Intelligence (BI) and Web Portal teams.
• Submitted documents for approval through Pfizer’s PDOC’s Documentum system.

Confidential

Consultant - Project Manager

Responsibilities:

• Coordinated the testing of a major data center recovery exercise ensuring the successful failover and recovery of over 39 infrastructure, 54 applications, and the validation of over 250 trading applications within Confidential ’s Global trading Infrastructure (GTI).
• Managed and directed the creation of a SharePoint web portal used to automate the tracking and communicating of all exercise activities that included the following: tracking open issues, disseminating contact information for all participating teams, provide server mappings, compilation of all fail-over and return to production test scripts, exercise sign-off, as well as hourly status reporting.
• Led initiatives to define exercise scope including the identification of current recovery capabilities, understanding of recovery support functions, and assessment of Confidential ’s capacity to support a wide-scale outage.
• Coordinated the identification of all Mission Critical Applications (MCA) participating in the recovery exercise, as well as any gaps in the company’s ability to recover including external supplier and vendor systems through the capture and enhancement of Technical Recovery Plan information (TRP).
• Maintained and provided detailed Project Plans for review by all stakeholders.
• Initiated group meetings with other infrastructure and application project managers to determine a workable exercise timeline.
• Planned and coordinated the development of a test plan, as well as the creation of a risk potential measurement.
• Managed the development of a Disaster Recovery Plan template for use by all teams supporting the exercise which included: staff, systems, personnel involved in the planning and execution of the exercise, exercise objectives, action items, and facilitation.
• Assisted business partners in identifying and attaining their end-to-end testing objectives.
• Created and documented a recovery exercise process for all data centers and services creating a repeatable process to be extended across all core facilities.
• Lead process improvement initiatives to reduce recovery exercise preparation and post-test review of lessons learned.
• Compliant with best practices and the ITIL framework.

Confidential

Consultant - Project Lead / Lead Business Analyst

Responsibilities:

• Liaison between Web Strategy & Solutions and the business users within Confidential ’s Asset Management organization.
• Led Initiatives for the creation of new and conversion of existing web applications from Apple’s Web Objects to WebLogic (J2EE) and on the back end from Legacy Adabas to SunGard for several financial guidance and download applications.
• Coordinated the activities of two programmers for the development and implementation of the Individual and Institutional web applications and their enhancements.
• Created Project Plans and reported weekly project status to IT senior management, IT project teams as well as key stakeholders / business users within Asset Management.
• Analyzed, prepared and published Business Requirements (BRD) and Functional Design documents (FDD) used to identify and describe process flow, data flow as well as, conversion requirements, Visio based UML use cases, business rules, interfaces, new screens, and reporting.
• Participated in weekly Change Management meetings following Sarbanes-Oxley (SOX) guidelines to ensure financial control and compliance.
• Designed and executed comprehensive test plans and test cases for Integration Test and User Acceptance Testing (UAT).
• Provided support for System Test, User Acceptance Testing, Deployment, and Production.
• Managed, maintained, and tracked all project issues and defects using a combination of Word documents and Borland’s Star Team.
• Effectively managed, tracked and reported various Production issues through Peregrine Service Center for both financial individual and institutional internet applications.

Confidential

Consultant - Lead Business Systems Analyst

Responsibilities:

• Lead Business Analyst responsible for initiatives integrating inbound self-service IVR and CTI functionality with existing UPS CRM applications supporting UPS’s 9 domestic US CSC centers, 5 external Customer Technical Support groups, UPS Internal help Desk and numerous international call centers.
• Development of two European IVR applications which utilize UK English, French, German, Italian and Spanish resulting in annual cost savings of $1.7 million for the European call centers supporting the UK, France, Italy, Germany, Spain, Ireland, Austria, Belgium and Switzerland.
• Experiences included business analysis, project as well as vendor management of representatives from AT&T, Nuance, and Nortel Networks.
• Provided and maintained project plans and staffing estimates throughout the development life cycle of various projects.
• Conducted JAD, Business Requirements and Functional Design work sessions to document the current process state, perform Gap analysis, identify additional opportunities for automation, conduct process as well as data investigations.
• Published business requirements, functional design documents and test cases/scripts for numerous IVR telephony initiatives as well as ICSC and CAReS call center applications. Documents used to identify and describe the generated call flow, call script, data flow, interfaces, new screens, and reporting.
• Communicated business and system objectives through presentations provided in review sessions to project sponsors, CRM user representatives, internal development, outsourced development and quality assurance as part of a release structure.
• Designed and executed comprehensive test plans and test cases used to prove technology’s ability to support business processes. Assisted in User Acceptance Testing, Integration Testing, defect identification as well as documentation and resolution.
• Supervised a 4 to 5 person internal UPS quality assurance team for IVR applications developed and deployed by AT&T.
• Involved in the creation of Statements of Work (SOW) by assisting in the negotiation of the contractual language and legal implications of agreements.
• Assisted in several Requests for Proposal (RFP) for competitive bidding of technological sources. Provided documents detailing future vision requirements, voice talent and reporting.
• Identified return on investment goals through increased call containment for IVR and reduced agent Average Handle Time (AHT) for call center applications.
• Analyzed Nuance Performance Tuning reports and worked with the Business Users to identify enhancements during Beta testing.