PROFESSIONAL SUMMARY:

• Senior Programs/Projects Manager, Business/Technical Architect, Consultant: Business Process Engineering, Business Research, Software Systems Development, Inventory & Supply Chain Management, Cross - Functional Projects, Finance, Data Mart/Warehouse, Process/Architecture, Internet Modeling, Security, Structured Methodologies for Change Management, Programs/Projects/Portfolios Relationship Management
• Business/Technical Architect, Strategist with an MBA and extensive experience in business and technology research, consulting, planning, designing, organizing, mentoring, negotiating, and delivering project, product, program, and process solutions. Successful track record planning, managing, and leading small to multi-site, concurrent, complex cross-functional projects and portfolios requiring business process engineering, Internet and information technology (Cloud Computing/Mobility), quality management, instrumentation, and training. Pro-active, detail-oriented with strong written/verbal communication skills.
• Programs/Projects Management (PMP): Program, Product, Project, and Process
• Proven change and configuration planning, access/security management, documentation, mentoring and communication skills.
• Planned, managed, owned, and led lean/agile development and delivery of SDLC, PLC, PRLC vision, charter, scope, resources, schedule, budget (EVM), deliverables, risks, metrics, UAT, and monitoring using structured methodologies for 25+ major projects resulting in $50M+ savings for Finance, Administration, Vendors, and Engineering: Strategic and Tactical Matrix Global Organizations.
• Led, collaborated, and managed teams of 35+ professionals in multiple, concurrent, mission-critical, full lifecycle business and technical projects that transformed context use cases into best-practice, practical vision, design, architecture, infrastructure, reporting, and deployment improved reliability (BRM & PMO Methodology, 100%+).
• Managed and coordinated usability, content management, web flows, and design with business stakeholders, architects, engineers, and interface design teams to build a great user experience for project application deliverables & data assets.Business/Technical Process/Systems Modeling, and Analysis - Effective business process configuration, integration and improvement modeling skills used to define and deliver small to large-scale, complex business process components, documentation, and solutions on-time and within budget (SPI/CPI 98%+).
• Managed, facilitated and developed “As-Is”, “To-Be”, and Roadmap visual models using industry standards and best practices: BRM, ITSM, ITIL, RUP, PMBOK, Agile, SDLC, OOA, OOD, UML, DMAIC, J2EE, Sarbanes-Oxley, UAT, GPS/GIS, SAP, Visio, Office, Project; business modeling, portfolio, requirements, analysis & design, implementation, test, deploy.
• Orchestrated enterprise architecture, infrastructure, web services, data warehouse, content, security, virtualization, and quality models, documentation, repository collaboration, capacity models and continuous process improvement & deliver flow-down information goals and criteria (99.9%+ reliability).Web Portal Planning, Design, Documentation, and QA - Solid technical knowledge and business acumen used to consistently deliver cost-effective/documented solutions on time and within budget (CMS, RUP/UML, DMAIC, CMM, ISO, PMBOK, Agile/SCRUM, SDLC, Linux, UNIX, Java/J2EE, SaaS/PaaS/IaaS, CISSP, PKISOA, Wiki, Win2nnn Server).
• Achieved $50+ million savings from migration of 138 legacy to 5 core eCommerce enterprise business systems.
• Managed and delivered $39 million Televisa Latin America portal and content management data assets.
• Planned/delivered $15 million Walgreen's e-commerce site using drug interaction Oracle DB (SQL).Client/Team-Focused Consultant, Mentor, and Facilitator - Proactive, mission-driven, team-centric approach for managing, team-building, risk analysis and control, mentoring, communications, and leadership.
• Pragmatic team player with extensive project management and mentoring experience in design, planning, modeling, organizing, negotiating, and presenting project information, deliverables, and outcomes.
• Collaborated, captured, documented, and presented client-driven training and technical requirements and delivered resultant application systems in diverse, global multi-cultural/cross-functional workforce environment.

TECHNICAL SKILLS:

Program, Project, & Change Management: SOW, RAD, SDLC, PLC, PRLC, Lean, Agile/SCRUM, PMO, PMBOK

Web Analytics, Email, Reporting: Aria, WebTrends, LotusNotes, Business Objects, Exchange

Quality & Statistical Metrics & Monitoring: Audits, SPC, DMAIC, TQM, Interwoven, Visual Source SafeBusiness Process Reengineering (BPR), BPA, and Management (BPM), ITSM

Ordering, Supply Chain, and Logistics Management: CPIM, APICSUse Case, ITIL, BRM, Process & Workflow, Modeling, ACH, (OOA,OOD,UML,SOA,SaaS)

Systems Analysis & Design: RUP, UML, XP, EUP, MS Office, MS Visio, MS Project, Functional Spec

CrossFunctional Matrix, Management: Remote (offshore) teams in Asia, Europe, Mexico eTechnology: TCP/IP, HTTP, FTP, HTML, CRM, SCM, ERP, DRP, MRP, B2B, B2C, WebSphere, Tuxedo, GPS

Software Architecture & Infrastructure: SEI/CMM, OOA/D, RUP, UML, ERD, DFD, BRD, MRD

Languages: VB, C/C++, Java, Fortran, .NET, J2EE, SQL, Visual Studio IDE, WSS, Web Services

Database: ERWin, ERD, RDBMS, MS SQL, Oracle, SAP, XML, JDBC, ODBC, OLAP, OLTP, Data Warehouse, GIS, CMS

PROFESSIONAL EXPERIENCE:

Confidential, Hollister, CA

Senior Projects Manager/Business Architect/Analyst Contractor

Responsibilities:

• : As Senior Business Relationship Manager/Project Manager researched, analyzed, planned, facilitated, scheduled, led business/systems Infrastructure projects for Confidential (Infogain). Coordinated functional groups’ responsibilities and deliverables with respect to process and system initiatives including Customer Services Operations Outages Communications Framework, Installed Base Operations PPR and CRM/ERP BRD, Software Engineering Support Group (SESG) Security.
• Defined and gained approval for business requirements, process modeling deliverables, project plans, policies and charters
• Determined project cost and project timing based on scope and complexity of the project
• Tracked, developed and created release calendar for project implementation
• Tracked each project schedule and created project plan with input from the cross-functional team
• Scheduled, facilitated and recorded meetings and minutes
• Updated website with all information related to the project status
• Developed and created corporate communications plans to affected customers and stakeholders
• Managed projects in compliance with Confidential Project Development Lifecycle and associated deliverables ensuring integrity and quality of project artifacts using SharePoint
• Worked with developers to translate business requirements into technical specifications
• Well versed in business facing meetings and be influential, speak business language, support deliverables during transformation, great verbal and written communications, solid ability to prioritize among many competing priorities and stay up-to-date on risks, issues, and action items
• PMO knowledge and experience
• Change Management experience
• Used both agile + water fall methodologies as appropriate
• Strong oral and written communication skills.
• Collaborated within team environment to meet aggressive goals with pre-defined measurement criteria (CSFs, KPIs).
• Conduct workshops, defined requirements, estimated, assessed and planned projects, wrote use and business cases and test cases, managed content and designed workflow processes
• Strong understanding of the Software Development Lifecycle, IT Service operations, business process realignment and financial/political elements of an IT organization
• Experience in business process re-engineering (BPR) methods
• Strong aptitude for learning new technologies and utilizing project management applications
• Strong user of MS Project and Visio
• Creative approach to problem solving
• As Project Manager/Analyst, researched, analyzed, planned, facilitated, scheduled, led business/systems Infrastructure projects for Granite Construction (Robert Half Technology): Business Continuity Planning, SharePoint 2010 Internet Project (including BrightWork) Implementation, System Center Manager Service, Bring Your Own Device (BYOD), Unity Connection and Office 365, VDI development and implementation, Oracle Business Intelligence EE (OBIEE) - Finance, Data Mart, Procurement, Material Control, Fixed Assets, Materials Management - Development, Test, Production, Oracle Database Application (ODA) Development, Test, Production for Finance, Material Control, Oracle Real Application Cluster (RAC), Oracle VM Manager, Infrastructure/Architecture Virtualization using MindJet MindManager, J2EE (Java), UNIX, MS Visio, MS Project, MS Office Suite, Cloud: SaaS, PaaS, IaaS.

Confidential

Project Manager/Analyst

Responsibilities:

• As Project Manager/Analyst: Initiated, planned, monitored, owned, and lead Confidential (Diligente Technologies) projects for VFI Content (CMS), Digital Rights Management (DRM), License Management System (LMS)) applications; Intellectual Properties, content management, protection/privacy (PII), and security with Implementation Team; Developed PMO, PLC, SOW, BRD, FSD, WBS, Project Schedule/Budget, ROI, RACI, EVM, LMS, PRM, SharePoint, IT solutions on schedule and to specification, planned, developed, tested, deployed, and supported world-wide KLA intellectual properties protection (IPP) services for Wafer Fab Field Equipment troubleshooting and support by Field Services Representatives (FSE) using laptops supported by KLA IT in key countries within Asia, USA, and Europe. Managed development of business/IT functionality using J2EE (Java).
• Initiated, planned, monitored, designed, analyzed, collaborated, and lead project for quality Train-the-Trainer Tricare T3 (TMA) CONUS/OCONUS PII (privacy, identity, access) CMS/applications training portal program with Implementation Team; completed Charter, BPR, BPA, BPM, BRD/FSD RUP/UML WBS/project schedule/RACI, PKI, Six Sigma, DMAIC, Lean/Agile (DMDC resources), applications courses BOM, and training/instructor guides framework including supporting content management for Finance, Accounting Marketing, PR, Legal, dashboard, architecture, infrastructure, tools, and materials for TriWest (West), Humana Military (South), and United Health Military (North).
• Managed, mentored, facilitated, analyzed, and developed T3 training program, BRD/FSD documents, Business Processes, and materials based on DoD architecture/framework using iterative/incremental (RUP/Agile) approach; facilitated use cases and test cases capture for providing training exercises and demonstrations for trainers-to-be-trained CMS in GIQD, OHI/SIT, WebDOES, PCM Research/PCM Reassignment, Web/Info/PII Security, CCD Fee Research.
• Initiated, managed, analyzed, facilitated, implemented, and tested OHI/SIT portlet and web conversion related projects; evangelize best practice methodologies and frameworks (DoDAF); Facilitated executive demonstrations using modern technologies; Formulated and delivered recommendation to improve DEERS release on-time delivery; mentored/collaborated with SMEs, business analyst, project managers, developers, and QA on modern enterprise requirements and development methodologies and frameworks using Oracle, Documentum, CMS/LMS, PRM, ITIL, J2EE (Java)/UNIX, SharePoint, .Net technologies, virtualization, SQL/data warehouse operations; CRM, ERP, SCM, UAT, help desk; eBusiness/eCommerce.
• Researched available HP Methodologies and Frameworks (PMO, PLC, SDLC, RUP, Lean/Agile/SCRUM, EVM) for engineering and alignment of HP to DMDC DEERS business processes, architecture, and infrastructure.

Confidential

IT-PMO Senior Web Project Manager/Business Architect/Analyst

Responsibilities:

• Audited the current state of Confidential marketing landscape; conducted stakeholder interviews; defined vision, goals and strategic priorities based on industry landscape, competitive analysis and customer needs; identified target customer segment opportunities based on landscape and customer needs that are most likely to generate Transaction/Payment PII protected Flow using Business Processes, BPR, BPA, BPM, Six Sigma, DMAIC, Lean/Agile, RUP/UML, PMBOK, Earned Value Management (EVM), UAT, for POS, Finance, Accounting Marketing, PR, Legal..
• Audited, analyzed, scheduled, led all marketing activities and conventions for product, communications, and monitoring dashboard; reviewed and assessed internal and external data, metrics, research, brand and marketing documents; conducted current state analysis on brand, customer, industry, competition, positioning BRD, Use Cases/Stories, FSD, LMS, PRM, and Wireframe Matrix, KPI monitoring of Actions, Issues/Escalations, Decisions, Vendors, Security and Risks, SQL/Data Warehouse; $2 million budget.
• Created and collaborated actionable eBusiness/eCommerce roadmap with executives and core team of SMEs and technical staff; prioritized initiatives for immediate launch to generate passenger ticketing and baggage fees $5 million revenue increase in 2009; conducted workshops to prioritize initiatives based on value and constraints; finalized program roadmap and KPIs; presented final deliverables with strategy and roadmap; created executive summary presentation for socialization using PMO, PMBOK, SDLC, Agile/SCRUM Methodologies and Oracle/J2EE (Java)/UNIX, SharePoint, CRM, ERP, SCM.
• Planned, analyzed, led, managed multiple End-to-End business/systems projects/processes collaboration for cross-functional Sales/Marketing, Product Development, Web IT, Engineering, and Finance in development of content for lifecycle framework including program landscape (Initiation, Planning, Analysis/Design, Build/Test, Rollout/Close), Roles/Responsibilities Matrix, Program/Project Scope/Work-Breakdown Structure (WBS) including effort/costs feasibility/estimation and milestones, Project Plan/Schedule, Communication Planning, Use Case and Wireframe Matrix, PKI, KPI monitoring of Actions, Issues/Escalations, Decisions, Vendors, and Risks.
• Captured requirements/use cases for BRD/PRD/FRD, CMS, design/architecture drawings for data warehouse, mart, center; service level, availability, capacity, service asset, content, change, release & deployment management.

Confidential

Program/Project Manager/Business Architect/Analyst

Responsibilities:

• Managed multiple, concurrent client on-boarding projects and processes including requirements capture, statement-of-work(SOW), Business Processes, Six Sigma, DMAIC, BRD/FSD/ERD functions/data gathering, visual roadmap, project schedule, resource allocation (staff levels of up to 25 technical and business professionals), and quality assurance within budget and delivery milestone targets.
• Led, organized, prioritized, and managed scheduling, budgeting, and deployment execution of innovative online and mobile financial applications for private banks, credit unions, brokerages, financial advisors, and wealth-management firms totaling over $4.5 million using BPR, BPA, BPM, PMBOK. SDLC, UAT, Agile/SCRUM methods, J2EE(Java), Oracle.
• Solutions for CashEdge partners included end-to-end online account opening and funding (OpenNow/FundNow), inter-institution funds transfer (FundNow) and data consolidation (AggregateNow). Client integration projects included risk, fraud, ACH, scalability, security (PII), and Federal Reserve compliancy, Finance, Accounting Marketing, PR, Legal, supported by extensive management, analysis, Wiki, data warehouse capabilities using SOA/SaaS integration, CMS, CRM, ERP, SCM.Managed, organized, and prioritized multiple projects included initiation, planning, execution, monitoring, and closure (scope, resources, schedule, quality) of projects including Archer Application/Hardware for management of KPI/KRIs (Six Sigma framework) involved in Information Security Threats, Vulnerabilities, Risks, Cryptography, and Compliance. Managed scope, resources, schedule of multiple projects needed for security/risk/fraud management of dormant accounts, personal identification information (PII), open redirect (payments), mobile assessment platform (MAP), external partners traffic management (detection/monitoring/containment: ATOs, CAs, Phishing, Cross-Site Scripting, Malware, Dictionary Attacks, etc.)
• : As programs/projects manager, organized, facilitated, analyzed, and documented user requirements for business/systems process improvement and migration from Oracle R11 to R11i for Chartered Semiconductor Manufacturing using Business Processes, BPR, BPA, BPM, RUP, JAD, UML, .NET, J2EE, (OOA/OOD), PMBOK, Agile, and SDLC methodologies and techniques; transformed business and systems processes in collaboration with local Customer Account teams and Singapore IT into “As-Is” & “Should Be” landscape, architecture, and implementation framework: Use Cases, UML models, SOA, SaaS, Sarbanes-Oxley (SOX), DMAIC, UAT, CMS, CRM, ERP, SCM, UAT, and training plans; facilitated ongoing training and troubleshooting to resolve/close open/pending risks/issues.
• : As project manager/business analyst, managed, analyzed, and consulted client requirements, design, and deployment of Beckman Coulter’s quality management system Web portal/Web services ($2 million project) for management regulatory (FDA, NSAI) compliance, auditing, and customer support operations using SPC, DMAIC, PMBOK, Agile, SWOT, RUP, UML, XML, OOA/OOD, J2EE(Java)/UNIX, .NET standards, Six Sigma, DMAIC, Business Objects dashboard, data warehouse (DW), LotusNotes, CaliberRM, Oracle; consulted with clients to improve processes/workflows and implement risk management, communications and change control.

Confidential

Programs/Projects Manager/Business/Solutions Architect/Analyst

Responsibilities:

• Managed projects portfolio and led development teams of over 35 third party, offshore, and in-house management and technical personnel; used Business Processes, Six Sigma, DMAIC, BPR, BPA, BPM, SDLC, RUP, PMBOK, Agile, UML, SOA, Java/J2EE to architect, design, and plan enterprise projects/systems; scoped, Managed, modeled, implemented, delivered, and closed high-availability, security (authorization and authentication), and capacity to ‘Best Practice’ standards within CMS & Enterprise Data Model (EDM); established version control (Interwoven), configuration mechanism, payment/finance tracking, and integrated change control.