ORDER COORDINATOR Resume

SUMMARY:

To bring to the organization enthusiasm, dedication, responsibility and good work ethics, while increasing and maintaining high profit margins, services levels and growing revenue and customer satisfaction with innovative & strategic ideas and processes.
LEADERSHIP / COMMUNICATION / ANALYTICS /BI - LINGUAL / PROBLEM SOLVING
Check guest in and out of rooms.
Prepare daily restaurant revenue report data by auditing Micros tapes/ journals to breakdown revenue, covers, and servers fees, tips paid out and settlements by tape and cashier.
Run audit reports/ journals from the Front office mainframe, the micros computer, and Credit Card system.
Make corrections and adjustments and handle all computer problems that might occur throughout their shift.
Input on the PC revenue/ expenses/ allowances to generate the daily reports such as the Guest Ledger summer and Daily restaurant summary.
Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.

PROFESSIONAL EXPERIENCE:

ORDER COORDINATOR

Confidential

Responsibilities:

Worked with various cross functional groups to ensure PO accuracy.
Coordinated HUB & Factory shipments and resolved logistical issues.
Internal-external Customer support, B2B Connection support - EDI, Self-service tools
Maintained internal databases pertaining to customer profiles, contracts, etc.
Worked to integrate various businesses and processes after mergers or acquisitions.
Provided analytics of industry trends related to internal and external metrics in comparison to competitors.
UAT testing for the organization.

DISTRIBUTION MGR

Confidential

Responsibilities:

Managed Acct Management team’s day to day activities, ensuring Sales objectives, and goals were met with the use of linear forecasts and demand.
Created & improved SOP’s related to forecasting, developing and managing Business plans related to revenue growth.
Analyzed market trends & business trends to ensure account strategy and pricing were in line with competitors
Managed Distributor inventory levels, goals, pricing, programs and various other scopes of high level customer support and escalations.

SSC GLOBAL SR ACCOUNT MGR

Confidential

Responsibilities:

Provided post-sales support to major OEM Customers (IBM, NetApp) and All N. American Retail and Distribution accounts.
Maintained and facilitated the creation & alterations of customer programs, agreements, & contracts.
Ensure all customer returns were received, credited and reconciled to allow proper flow of inventory.
Maintained internal and external customer reports, and general customer service.

CSO ACCOUNT MGR

Confidential

Responsibilities:

Provided post-sales support to all N. American Retail and Distribution account.
Maintained and facilitated the creation & alterations of customer programs, agreements, & contracts.
Ensure all customer returns were received, credited and reconciled to allow proper flow of inventory.
Managed discrepancies, credit and warranty pass-through rules in the system.
Maintained internal and external customer reports, and general customer service.
TECHNICAL SUPPORT LEAD| Confidential |
Responsible for call center policies and procedures including meeting call center operational standards, metrics and employee service levels.
Improving, quality customer service for end user technical support.
De-escalating escalated customers and finding better ways to support customers with lower ACT (Average call time).
Recognizing and facilitating opportunities and personnel improvements.

TECHNICAL SUPPORT

Confidential

Responsibilities:

Received inbound calls assisting end customers with installing, functionality and occasional trouble shooting issues that may occur while using Seagate products.
Providing professional courteous customer service.Application testing, validating, creating and manipulating accounts and account data.
Creating maintaining and updating test scripts, and test case scenarios.
Creating, reviewing and editing Business reviews for changes to Call Center applications.
UAT and production testing, and migration of data from system to system.