SUMMARY:

• Senior Program / Project Manager and Technology Management Consultant. Substantial experience helping clients in a wide range of industries and business / technology domains to drive transformational programs to success. From strategy to delivery, transition to operations, and business enablement. Unique combination of strengths in bridging business with technology, executive presentation and communication skills, strong project management and process improvement skills (PMP, Lean Six Sigma - LSSGB, and ITIL certified). Adaptive leadership style, ability to quickly gain client trust, engage cross functional global teams, vendors and clients to define and deliver innovative technology solutions through continuous improvement, enabling financial and operational efficiencies, improved quality, and shortening delivery time.
• Successfully led program to deliver machine learning fraud detection solution (Cloud - AWS / On-Premises) and drove implementations for leading global customers, reducing merchants’ mobile apps fraud rates from over 10% to under 0.5%
• Successfully led global implementation of ServiceNow across multiple workstreams
• Diverse technology management experience: Enterprise Applications, Software Development and Infrastructure Projects
• Reputation for turning problems and chaos situations into improvement opportunities, predictable and successful delivery
• Program / Project Management | Strategy & Delivery | Digital Transformation | Operational Readiness | Transition Management | Management Consulting | Software Development Life Cycle (SDLC) | (Agile, Scrum, Waterfall and Hybrid) | Divestiture / Mergers & Acquisitions (M&A) | Business Process Improvement | Service Management | ITIL | Cloud Migrations (AWS / Azure) | Vendor Management | Professional Services | Global Cross-Functional Team Management | Risk Management | Change Management | Demand / Release Management | IT Governance & Quality Management | Product Roadmap & Management | ML / AI | PMO | Center of Excellence (COE) - Project Management / Delivery | Industries: technology, financial services / payment, banking, logistic / supply chain, professional services, insurance, healthcare, government, QSR, retail, energy

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Senior Project Manager

Responsibilities:

• Led a large scale PCN (Product Change Notification) process improvement and SAP enhancement project, drove business and agile teams from discovery to go-live (6 months E2E), enabling 20% improvement in on-time change implementations
• Led a program to implement a SaaS TMS (Transportation Management System) solution, including vendor management, operational processes / data standartization, SAP and carrier API systems integration, projected 5-year savings of $11.2MM
• Led global Cloud Voice migration projects for Koch companies utilizing Microsoft Teams platform, meeting aggressive timelines (3 months from kickoff to go-live), enabling savings of $1.8MM/year, and increased team collaboration

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Successfully led cross-functional workstreams (applications, security, infrastructure and operations) to support a large-scale divestiture program, impacting 275 TSA applications
• Coordinated integration testing and operational readiness activities to ensure smooth cutover and Day 1 transition

Confidential, Atlanta, GA

Senior Program Manager / Product Delivery Manager

Responsibilities:

• Led a program to implement machine learning based payment fraud scoring solution. From strategy and product development to commercialization, support, and client implementations. Product enablement (strategy to Go-Live) in less than 5 months
• Drove teams to deliver solutions (Cloud/AWS & On premise) to global large-scale petro, QSR, auto and retail customers, generating $13.4MM in committed revenue. Reducing merchants' mobile apps fraud rates from over 10% to under 0.5%
• Management Consultant: Led business, IT, and product teams to define requirements and deliver digital banking solution (web / mobile), coordinated system integration workshops, and streamlined delivery lifecycle transforming to agile methodologies
• IT and Operations Transition Manager: Planned and facilitated knowledge transfer for a card payments network organization, impacting 250+ business processes and 200+ resources. Implemented business / system documentation knowledgebase
• Program Manager: Led global ServiceNow implementation, service management / ITIL processes improvement (CMDB / discovery, incident, request & release management), and monitoring system integration. Led vendors, business and agile teams (30+), developed and managed program plan, risks and deliverables. Presented status to IT executives and change committee
• Operation Transition Manager for a global ERP (SAP) transformation program: Developed detailed integrated plan and managed operational / IT transition between global vendors. Scope included: infrastructure / hosting vendor management, data centers implementation, SAP application knowledge transition and operational readiness planning and implementation.
• Led COO operational effectiveness review initiative for various business areas: technology, PMO, project management, legal, HR and contract administration. Defined strategy facilitated process focus groups, performed capacity analysis, presented final report to senior management. Identified +$10MM in saving, developed business cases for improvement projects

Confidential

Management Consultant

Responsibilities:

• Collaborated with leadership, PMO and client stakeholders to implement QA/BA COE (Center of Excellence). Define project lifecycle methodologies and implemented a customized agile development process. Hired, developed and led teams to implement life insurance administration system
• Transition Program Management. Led strategic global IT vendors transition project. Scope included 24 projects, 50+ business / financial applications, and 200+ impacted resources. Enabling annual saving of $5MM. Managed project teams (onshore/offshore) and stakeholders in a global matrix project setting. Developed strategy and project plan; issues, risks and change management. Project delivered successfully on time, within budget and scope
• Quality Management and Process Improvement. Led project assessment for an enterprise, large scale and most strategic bank project (over $10MM in annual budget). Worked with PMO to implement technical design and quality assurance (TQA) review process and improved project lifecycle/deliverables leading to development cost reduction of over $250K/year. Improved enterprise processes and standards utilizing Lean Six Sigma / DMAIC methodology to increase efficiencies and cost saving: reduced project portfolio exceptions by 40%; reduced test durations by implementing a risk-based testing, improve project estimates by implementing a defect projection tool; Implemented agile/customized development processes. Improved ITIL processes (Incident / Problem / Event / Knowledge Management / Demand and Release Management)

Confidential, Atlanta, GA

Practice Manager

Responsibilities:

• Managed professional services consulting practice. Responsible for US based clients’ project portfolio planning and delivery. Directly managed project managers and senior consultants while remaining 50% billable on strategic accounts
• Profit and Loss (P&L) Management: increased project portfolio by 50% | Recruitment and retention: over 90%
• Management consulting: Led SDLC process improvement / ALM (Application Life Cycle Management) tools implementation projects for various clients. Presented recommendations and roadmap for improvement to C-Level leadership
• Key clients: Chevy Chase Bank, Centers for Disease Control (CDC), Federal Home Loan Bank of Atlanta (FHLB), KPMG, Chamberlin Edmonds, Rollins, University of Georgia, Digital Insight (Acquired by NCR) and FedEx.
• Sales support: Developed SOW, client presentations, metrics, cost benefit analysis, ROI and improvement plans