Business Analyst Resume

SUMMARY:

A professional and dynamic Business Analyst with 4 years of experience, and expertise establishing strong working relationships with a wide range of cross - functional teams and stakeholders to deliver true business value. Highly motivated self-starter with intellectual curiosity, detailed oriented, effective communicator, excellent team player, and creative problem-solving skill.
Requirements Analysis and JAD (Joint Application Design) sessions
Waterfall and AGILE Software Development Lifecycle (SDLC) methodology
Expertise in JIRA and Confluence, Rally and Project Management tools
User Stories and Acceptance Criteria
Strong diagramming proficiency using MS Visio and LucidChart
Communication platforms such as Zoom, Skype, WebEx, Slack, Microsoft Teams
Microsoft Office (Word, Excel, Access, Teams, PowerPoint, Outlook, SharePoint, Visio)
User Acceptance Testing (UAT) and End to End Testing
Unified Modeling Language (UML) and Business Process Modeling (BPM)
Human Centered Design (HCD), User Centered Design (UCD), UX/UI and Balsamiq

WORK EXPERIENCE:

Business Analyst

Confidential

Responsibilities:

Collaborate with various CMS external users such as Providers, Healthcare Systems, Dialysis Organizations, Vendors, and others to elicit, analyze and document business and functional requirements.
Work closely with all stakeholders to communicate customer needs, adjust requirements based on technical feedback and prioritize requirements.
Act as liaison between the product owners, stakeholders, and development teams. Conduct meetings to define requirements and explore potential solutions to business needs.
Utilize techniques such as interviews, shadowing, document analysis, surveys, and research to understand true business needs.
Participate in all relevant stages of an applications Software Development Lifecycle (SDLC) process and contribute strongly in each phase.
Responsible for facilitating Joint Application Design (JAD) and brainstorming sessions with the respective team members and Subject Matter experts.
Participate in all AGILE Scrum ceremonies such as the Daily Stand Up, Sprint Planning, Sprint Review, and Sprint Retrospective.
Effectively use JIRA to create user stories, acceptance criteria, assign tasks and estimate story points.
Worked with Product Owners to manage, groom, organize and prioritize backlog using JIRA and update project development and changes through Confluence.
Proficient in creating Flow Charts, Use Cases and Process Flow to develop a pictorial representation of the requirements using MS Visio and LucidChart.
Conduct GAP Analysis to identify the enhancements of the current system and the differences between current and future systems.
Collaborate with Stakeholders and Quality Assurance (QA) Analysts to perform User Acceptance (UAT) to ensure requirements are validated.
Create Requirements Traceability Matrix (RTM) to ensure all requirements are traced and verified.
Gather and document the architectural plans for migrating the health management processing system from a legacy platform to Cloud.
Ensure every change in the system is analyzed, documented and approved before implemented.

Business Analyst

Confidential

Responsibilities:

Evaluated requirements gathered from clients, decomposed high-level information into details, and documented them appropriately throughout the Software Development Lifecycle (SDLC).
Maintained strong stakeholder relationships and worked with different business leaders from various service units to understand their business processes/workflows.
Facilitated the Joint Application Design (JAD) sessions with project stakeholders and development team in order to capture system requirements.
Produce documents following company standards including but not limited to: business requirements document (BRD), functional requirements documents (FRD), non-functional requirements (NFR), requirements traceability matrix (RTM) and change request logs.
Supported AGILE Scrum development processes including Backlog Grooming/Refinement, Daily Scrum, Sprint Planning, Sprint Review and Sprint Retrospective.
Effectively use Confluence and JIRA to collaborate and share projects relating information and requirements to the team.
Documented the AS IS and TO BE business processes in preparation for the implementation of the new application..
Conducted User Acceptance Testing (UAT), documented all test results and reported issues to developers for resolution.
Managed and tracked all defects, retested and validated all fixes before pushing into production.
Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provide feedback to nail down bugs.
Tracked and documented requirement changes, conducted impact analysis, and communicated the effect of change to clients.

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