SUMMARY:

• Innovative and results - oriented business professional expert on business and systems requirements, user acceptance testing, process improvement and end-user . Versatile and solutions-driven analyst with broad-ranging experience improving business and operational processes by leveraging natural analytical abilities and a background in computer science. Meticulous and disciplined, with a gift for analyzing business processes and developing useful metrics and benchmarks for tracking.
• Good facilitator, Conflict Resolution, Problem Resolver
• Agile, Scrum, Scrum-Kanban Practices
• Requirement elicitation &gathering, Project Management Proficiency, Business Analysis and Data Validation
• Atlassian Suite (JIRA, Confluence), Miro, Mural, Slack, VersionOne (Digital.ai Agility)
• SDLC, CRM, Linux, MySQL Database, Bash scripting, Linux
• IT Support, Business analysis, Project Management
• Microsoft Teams, SharePoint, Microsoft Office
• Ability to engage and manage stakeholders, good communicator, and listener.
• Certified Scrum Master (CSM)

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst/Scrum Master

Responsibilities:

• Conducts business needs assessment, develop problems statement and statement of opportunities. Collaborate with stakeholders to develop and identify solution options.
• Serve as a liaison between business stakeholders and the agile delivery team to ensure the acceptance criteria for the solutions being developed are met
• Designs and documents business and functional requirement, flow chart and BPMN. Develops traceability matrix and deploys modeling, reporting, dashboard, and data analysis.
• Collaborates with Product owner and agile delivery team for requirement management, support business processes and streamline production release strategy plans
• Assists in integration testing, user acceptance testing (UAT), and functionality testing for all software development before deployment to Go-live
• Supports multiple distributed teams in the development of interfacing with various software programs that support internal business functions
• Participate in the entire software development lifecycle for an enterprise system
• Conduct interviews with key business users to collect information on business processes and user requirements
• Document all processes as required in the software development lifecycle (writing wikis, creating JIRA tickets, creating testing documents, compiling system quick and user guides)
• Translate high-level business requirements into easy-to-understand functional requirements
• Develop / Review test cases and test scenarios to ensure thorough, end-to-end testing
• Work with Project Manager to understand the vision of the product, while prioritizing and developing software release planning
• Spot and define ways to improve usage of the CRM through automating basic everyday tasks.
• Facilitate, inspire, lead, and work with the Key Stakeholders team to develop, support and evaluate new ways of working with CRM.
• Support definition and customization of dashboards and reports on CRM that will support business continuity and CRM adoption.
• Analyze CRM data to suggest and help determine what kind of customer trends the business should respond to.
• Facilitate constant and periodic and user guides that will help business to increase their knowledge on how to use the CRM.
• Track and effectively communicate team velocity and sprint/release progress to team and management
• Facilitate Daily Scrum Meetings and Weekly Reviews meetings
• Conduct sprint retrospective and follow up on action items for continuous improvement
• Remove impediments and protect team members from interruptions and distractions to maximize productivity.

Confidential

Helpdesk Analyst (Contract)

Responsibilities:

• Analyzed and resolved incidents and requests related to business system applications
• Provided specialized and timely technical support via phone and email to resolve critical issues that cause work stoppage
• Inventoried and managed printers, desktops, laptops, cables, hard drives, and monitors for repair programs valued in over $1M
• Managed the ticketing system within Salesforce
• Experienced with resolving the browser issues by using the developer tool
• Provided support with account access, MFA authentication, and resetting passwords
• Experienced in using Active Directory for account information

Confidential

Business Analyst, Jr

Responsibilities:

• Coordinated resources and tasks for different new projects and implemented initiatives to reduce overall project time frames by involving quality team members early in the Business Development Life Cycle iterations
• Designed and analyzed data report for groups working directly with customers to ensure their successful adoption of the new features
• Managed all aspects of Support Groups projects which includes defining the project, creating the appropriate asset records in ORACLE.
• Work with Project Manager to understand the vision of the product, while prioritizing and developing software release planning
• Interface with other IS internal functions like operations, business systems, help desk, and Group IT ensuring the proper coordination and support is given.

Confidential

Business IT Intern

Responsibilities:

• Served as support Analyst for various projects, offering key-technical support and routinely promoting more effective solutions to increase IT systems work efficacy.
• Engaged in Staff Records maintenance resulting in a 90% efficiency in staff records databases.
• Researched and identified solutions to software and hardware issues.