President and Owner Resume

SUMMARY:

Proven track record of success in delivering business solutions, identifying business opportunities, improving operational excellence, and supervising complex projects through employing leadership and planning expertise. Recognized change agent who embraces innovative sales strategies in conjunction with a team - oriented leadership philosophy to deliver sustained success in diverse and challenging environments. Proven ability to establish and lead complex sales and marketing strategies for companies focused on products, solutions partners, sales channels, and competitive positioning while driving marketing programs and cross-functional initiatives. Strong background in staff development/supervision; professional services partner development; establishing, leading, and motivating high-performing teams committed to achieve collective goals and shared vision.
35 years industry experience in managing and leading Professional Services Organizations | 20 years working with SaaS products deploying, managing, utilizing, and optimizing | 21 years Prior PS Operations experience with PSA Professional Services Applications (PSAs) | 10 years Salesforce consulting experience | 35 years managing and negotiating partner delivery and performance | Strong communication skills and time management | Team player, effective working remotely and in a collaborative environment
Strategic Planning & Execution
Project Management
Cross-Functional Collaboration
Business Analysis
Budgeting & Forecasting
Continuous Process Improvement
Cost Control & Reduction
Client Satisfaction & Retention
Team Building & Leadership

EXPERIENCE:

President and Owner

Confidential

Responsibilities:

Enabled of full business potential by overseeing operations for frozen yogurt franchise store.
Enhanced revenue and profitability by identifying and adopting new ways and processes.
Migrated PS data to Salesforce PSA for centralized Delivery Management and Analysis.

Director Of Professional Services

Confidential

Responsibilities:

Streamlined and updated delivery process while maintaining delivery continuity.
Gained updated knowledge on engagement progress and revenue by supervising all engagements with Financial Force Professional Services Application (PSA).
Optimized staff of 35 delivery resources by devising and deploying strategic plans.
Enhanced resource capabilities by leveraging and employing Sub-contracting model.
Ensured continuous performance improvement by liaising with team to develop plans for new staff.
Establish cross- of existing resources to meet sales demand.
Consulted on requirements, deployment, usage, and operation of Financial Force PSA. Used daily for track overall performance.

Manager of Consulting Delivery Services

Confidential

Responsibilities:

Facilitated informed decision-making by creating/measuring metrics and ensuring process improvement.
Improved overall sales by conducting comprehensive negotiation of contracts.
Consulted on requirements, deployment, usage, and operation of OpenAir PSA. Used daily tor track overall performance.

Manager of Professional Services

Confidential

Responsibilities:

Streamlined and updated delivery process and optimized operational efficiency by coordinating with teams.
Gained updated knowledge on engagement progress and revenue by supervising all engagements with Clarizen Professional Services Application (PSA).
Consulted on requirements, deployment, usage, and operation of Clarizen PSA. Used daily tor track overall performance.
Optimized staff from 6 to 25 delivery resources by devising and deploying strategic plans.
Enhanced resource capabilities by building and employing Sub-contracting model.
Ensured continuous performance improvement by liaising with team to develop plans for new staff.

Director Technical Marketing

Confidential

Responsibilities:

Enhanced operational efficiency by developing technical solutions and leading validation engineers.
Achieved cost control and reduction by formulating and administering a budget of $1.5M.
Enhanced overall performance and improved customer service by leading and overseeing four teams of 20 personnel in delivering consulting services to customers globally.
Confirmed seamless technical operations by managing software development of applications, introducing best practices, and developing/delivering standard operating procedures.

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